Ideel

Review: Items from order on Feb **, 2015 were returned and I had a store credit of $64.18.

The credit was used toward a purchase (order [redacted]) on July **, 2015. An item was returned and only $1.75 was returned to my card leaving a store credit of $32.09.

On 7/**/15 they advised that 'Once we receive your return, the refund will be automatically refunded back to you through your original payment method which you used for this order.'

On 8/*/15 they stated that 'The full amount cannot be returned to the credit card as you did not pay the full amount with the credit card.'

I have only ever paid with a credit card.

I have sent several emails since and have had no response.Desired Settlement: Refund of the $32.09 balance.

Business

Response:

To Whom It May Concern, The order in question, #[redacted], was paid for using acombination of a store credit on file for $64.18 and “cash” via credit cardcharge for $10.70. The store credit inquestion was issued to [redacted] on March [redacted] when a return was madeon a previous order.On all eligible returns, members are given the choice tosend an item back for a full refund to their original method of payment for afee of $8.95, or they can receive the full value of the item back in storecredit at no charge. Once a member choosesto receive store credit, they are agreeing to use the store credit on futureorders. We do not issue refunds for store credit after the fact as amatter of policy, but if we do so as a courtesy, the fee of $8.95 would bededucted from the refunded amount. Even in these cases, we can only refund thevalue that was paid in “cash” via credit card on that specific order. Because arefund is simply a reversal of the original charge, we cannot refund atransaction of $10.70 (in this case) for any more than $10.70. So on an ordersuch as this, $10.70 was eligible for a refund, less the $8.95 return shippingfee. This seems to have been the point of confusion for [redacted],as she spoke to a representative of our Customer Service team via e-mail on7/** and 7/** requesting we refund her store credit to her credit card uponreturn of the item. It should have beenstated directly at that point that her request could not be fulfilled based onthe information provided above.The item [redacted] returned was a MUSTARD SEED SleevelessPrinted Flowy Maxi Dress which cost $39.99 plus tax. [redacted] created thereturn on her account, selecting the full value in store credit of $42.79. Shewas issued a return label with tracking # [redacted]which was delivered to our facility on 7/**.As of yesterday, 8/10, we had issued no refund or storecredit for the return. When she spoke toanother representative of our CS team, we agreed to issue the refund as aone-time courtesy, in exception to our normal return policy. After receiving this complaint, we reachedout to [redacted] by phone, and she still seemed confused by the policy, butaccepted our resolution. Going forward, we will not be able to make additionalconcessions, as [redacted] has been made aware of the return policy via oure-mail and phone conversations, as well as this reply. As of this morning, we have processed the refund of $42.79,waiving the $8.95 return shipping fee as part of the one-time courtesy. This amount should take 3 -5 business days topost on her card, and should be updated by 8/**/15. Refund Receipt Credit Card Type American Express Card Number ...[redacted] Amount $42.79 Order ID [redacted] Refund Date 2015-08-** 11:25:20 Please let me know if there are any further questions.Regards,Ed B[redacted]Ideel Customer Service Supervisor

Review: I received multiple wrong items on various orders from this company. I contacted them and returned them. I have tracking information which shows they received and they sat not received because it is not the item that was ordered (that item was never sent) one return has yet to process. Second thy keep saying they processed 2 returns to my credit card company 2 plus months ago. I have offered statements as they did not provide any refund. Their own website says 0 dollars to my [redacted] but they refuse to look into it and call credit card company. They just keep saying they refunded. I don't have access to their systems so maybe they did refund another card but not mine. I have tried to contact them MANY times with no resolution and of course you cannot call anyone to discuss.Desired Settlement: They did to investigate and provide me refund for products returned that they keep saying they already provided. I have statements that prove NOTHING was refunded and they need to process a refund for one item they keep saying is not received because I sent an item other than what was ordered back as that is what they sent me. I would also like paid out for my store credit as I plan to NEVER shop there again,

Business

Response:

To Whom It May Concern,We have reviewed the returns on this account and was able to confirm the following:From Order [redacted], which was placed on October **, 2014 21:59, two items have been returned and were not correctly processed:1) RED PETITE Petite Long Sleeve Zip Cardigan with Pockets Black/Gray $25.832) RED PETITE Petite Long Sleeve Solid Cardigan with Buttons Taupe/Ecru/Black $25.83A return for one of these items was created by our Cs team on October [redacted], when [redacted] informed us that the item, she received, was not the one she had ordered:[redacted]

[redacted]This return was not processed (due to an error on our end) and the return was left in an open, incomplete state. When contacted by [redacted], member of our CS team created a new return for the item on November 2nd. Because the item had already been sent back to us, the return was immediately closed, and a refund was issued manually. Manual refunds are processed directly by our Billing Department and do not show up in the members' Ideel Account.:[redacted]

A refund to the credit card was issued, and this our receipt:[redacted]

[redacted]A second item was requested for return, separately, by [redacted] on October [redacted]

[redacted]This return was incorrectly closed on our end, without the member being credited for the item. I have gone ahead and processed the refund today:A refund to the credit card was issued, and this our receipt:[redacted]

[redacted]A second issue, we found, was on Order [redacted], which was placed on October **, 2014 for the following 4 items:1) RED PETITE Petite Long Sleeve Solid Cardigan with Buttons Taupe/Ecru/Black2) RED PETITE Petite Long Sleeve Zip Cardigan with Pockets Black/Gray3) RED PETITE Petite Long Sleeve Zip Cardigan with Pockets Black/Taupe4) RED PETITE Petite Long Sleeve Solid Cardigan with Buttons Black/Gray/CharcoalCost per item: $19.99Total cost of order: $79.96Payment tender type:Credit Card: $11.01Store Credit: $68.95A return was created on October [redacted] for 3 of these items:[redacted]Requested by: [redacted]Request date: October **, 2014Items to be returned:1) RED PETITE Petite Long Sleeve Solid Cardigan with Buttons Taupe/Ecru/Black 2) RED PETITE Petite Long Sleeve Zip Cardigan with Pockets Black/Gray3) RED PETITE Petite Long Sleeve Zip Cardigan with Pockets Black/Taupe Reason for Return: "I dislike what I have ordered."Refund Tender TypeStore credit - $59.97Only 1 of these three items were successfully processed by our system, and on December [redacted], [redacted] was credited as follows:Store Credit Issued:$19.99 - Fri, ** Dec 2014 16:06:04 - Store credits granted for return [redacted] from Order: #[redacted]Total Store Credit Balance: $19.99On December [redacted], [redacted] contacted us again, and our CS team attempted to rectify this error by creating a new Return on her account:[redacted]Requested by: [redacted]Request date: December [redacted], 2014Items to be returned:2) RED PETITE Petite Long Sleeve Zip Cardigan with Pockets Black/Taupe PM3) RED PETITE Petite Long Sleeve Zip Cardigan with Pockets Black/Gray PMRefund Tender Type:Credit card refund: $11.01Store Credit: $28.97Store Credit Issued:$39.99 - Tue, ** Dec 2014 13:36:55 - Store credits granted for return [redacted] from Order: #[redacted]$-11.01 - Tue, ** Dec 2014 13:36:55 - Refund store credits with cash. Return #[redacted], CustomerRefund #[redacted]Current store credit balance: $48.96 ($19.99 + $28.97)A refund to the credit card was issued, and this our receipt:[redacted]Tran Accepted - Credit[redacted]$11.01[redacted]As requested in this complaint, I have removed the $48.96 in store credit from [redacted]'s account and, as a one-time courtesy, refunded that to her credit card:A refund to the credit card was issued, and this our receipt:[redacted]

[redacted]I have also refunded $8.32 for the two Red Petite items in Order, because they were purchased at a discount price of $25.83, but should have been refunded at their full cost of $29.99 (the discount then applying to the remaining items in that order:The refund to your card was issued, and this our receipt:[redacted]

[redacted]In regards to the credit card statements, and not seeing these refunds post to her card - our billing system is set up so that when a member is charged for an item, that transaction comes to us with a reference number that is totally unique to that card, and that specific transaction. When we issue a refund, we are simply reversing that specific and unique transaction ID # - so it is impossible for the funds to go anywhere but directly back to the card that was used to pay for the order in question.In this case, all items on both of the above orders were paid for by a [redacted] ending in [redacted]. I have instructed [redacted] to make sure this is the credit card she is looking for those funds on. I also noted that any refund we process on our end will take 5 business days to post on [redacted]'s end. So she should be checking her statement for these exact amounts anywhere from 1-7 calendar days from when our receipts show the refund was processed.[redacted] also has my direct number where she can contact me if she has any other questions or concerns.Please let me know if you need any other information regarding this situation,Sincerely,-- [redacted]

Review: I bought some items that I never received and they aren't willing to reship them or refund me as they have now apparently "been lost in the mail"...?!?

Ideeli is stating that the items were delivered and no such thing has happened.Desired Settlement: I want a full refund for not receiving my items and this unacceptable inconvenience they have put me through by going through their circus of a "refund process"...

It's amazing to me how this company has horrible reviews and a TON of unhappy clientele, they conveniently don't have a customer service number to assist customers with solving issues and they're still in business?!??!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Ideeli, Inc. has now held up their end to their refund policy and refunded my payment after the NYRevdex.com reached out to them and made a claim. I appreciate the assistance from both the NYRevdex.com and Ideeli for the resolution of this issue.

Sincerely,

Review: I placed an order on December [redacted] with a total of 200.31 on Ideel's website. I received an email stating that the items will be delivered by January [redacted]. I made several contacts to company in regards to my order. II was unable to reach anyone over the telephone or live chat. I sent an email requesting that the order be cancelled for failure to receive my order as promised. I was denied of my request. When you call the Ideel number you do not get a response even after leaving several messages. ###-###-#### is the number.Desired Settlement: Refund

Consumer

Response:

At this time, I have not been contacted by Ideel regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ordered shoes from this web supplier and the ad stated eligible for return. So, I took a chance and ordered shoes on 11./**/15. Shoes arrived on 12/** and they are too big. In the box, the shipping document stated not eligible for return.

I have been calling, emailing and leaving messages to get appropriate return label/ authorization to return boots.

Order #[redacted]Desired Settlement: I want this business to issue me the necessary documents to return the shoes AND then issue me credit.

On the site when ordered the ad stated eligible for return.

Consumer

Response:

At this time, I have been contacted directly by Ideel regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I have not received credit for the return of the items.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Total ripoff!

Placed an order and wondered after almost 2 weeks why it hadn't shipped. Logged on to my account to see that the order had been cancelled! Emailed their "help" where they guarantee 24 hour response (4 hours in most cases), After one week I emailed a follow up, then again in a few days and again in a few more. Finally received a response saying that the product as not available (why did the site allow me to order it then?). Wonder why there was absolutely no communication about the lack of availability or the cancellation??? Money was put into a "credit" on my account (plus $10 credit for my inconvenience..although that "inconvenience" credit is only available for a very limited period of time. Checked the site every day for a way to use that "credit" (actually MY MONEY!), but never had my size in anything. Finally had my size and I placed an order. Received an email stating that the product had shipped and would be here in approximately 4 business days. gave them three extra days, logged on to my account to see that the order had shipped. Contacted "customer service" and, after an extremely long wait as told that my credit card had been declined. Interesting that I was using my credit from Ideeli plus 9.57 from my [redacted] account. Reality is that the product was never shipped. They state that it as still available, and provided a link to the order. Now, instead of the 9.57 difference, there is now over a $30 difference, but now I am getting FREE shipping! Yay! Without that, the difference would be over $40. So now I don't have my order, I don't have my money and they want even more money! And they refuse to give me my money back...will only hold it as a "credit". Total SCAM ARTISTS! And again there was no communication about the order, other than the one email that stated that the order had shipped!

What good are good prices when they won't ship and they keep your money???!!!Desired Settlement: Refund of total "credits" on account, as they are clearly unable to fulfill any orders thus far.

Business

Response:

To Whom it May Concern,Our business is based on a consignment model, meaning that in most cases we do not have the item in stock at the time the customer places their order. instead, we request enough merchandise from the manufacturer to fulfill all of the orders placed during a sales event on our site (which typically run for 2 days before ending, at which point our order with the manufacturer is placed). Because we expect to ship items sometimes 2 - 3 weeks after the order is placed, we do not charge the customer at checkout.Instead, we place a temporary hold on their card, which is meant to drop off after 48 hours. We then charge the customer when the item is in stock and shipped from our warehouse to them. Because, in this case, the item did not ship out, because we were unable to get it from the manufacture (which happens from time to time), [redacted]'s card was never charged. The $10 voucher we placed on his account was a courtesy, given to any customer who's order we cannot fulfill. it is not connected to the value of the order, as we have not taken that money from his account.However, because he chose to pay via [redacted], they have an internal system of removing funds from the credit card selected for that transaction. If [redacted] has removed any money from [redacted]'s credit card in anticipation of paying us for this order, [redacted] is responsible for returning that money to his balance as we will not request it from [redacted] now that the order is cancelled.According to [redacted], the authorization of $20.88 for Order [redacted] has expired, meaning they are no longer holding this amount on our behalf.Name:[redacted]

[redacted]?In regards to Order [redacted], during checkout, [redacted] again requested to pay via [redacted]. This authorization failed, as [redacted] did not have the funds available, but because we do not charge at checkout anyway, our system accepted the order, and attempted to authorize again when the items were ready to ship. When this second attempt to authorize was also denied by [redacted], the order was cancelled.??At no point have we received any money from [redacted] in relation to these two orders.The $53.10 he is requesting as a resolution is a balance of store credit he has retained from orders he returned in 2013, and the $10 voucher we issued, which has no cash value?. We cannot issue a voucher as a refund, and we cannot refund the store credit from 2013 as those original transactions have expired.Please let me know if there is any other information you require.-- Ed B[redacted]Customer Service Supervisor

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]For some reason the folks at Ideel/Ideeli are unable to understand the complaint.I had purchased items that were not as represented in 2013. Ideel/ideeli refuses to issue a refund, rather they deposit MY MONEY into an account and call it a "credit". Since this time I have placed numerous orders, none of which have been fulfilled by Ideel/Ideeli. My complaint is not that they charged a card or charged [redacted]. My complaint is that it has become glaringly apparent that I will never receive merchandise (due to their inability to fulfill orders) AND I will never receive MY MONEY that they have been holding as a "credit" in my account for over TWO YEARS. I received a message after the last order that my order had shipped. It had not. They had never attempted to debit my [redacted] account (which is not linked to a credit card as they have wrongfully stated, rather to a bank account which has well over $2000.00 available). Never were there not enough funds to cover the less than $10.00 that I owed (which was the difference between my "credit" and the total order amount).After I complained with the Revdex.com, the items that they had stated had shipped, that had actually not shipped, were made available to me once more, at a much elevated price...NOT at the price at the time that I had placed the initial order. Interestingly the $10.00 "credit" that I had been "awarded" for my continued "inconvenience has been removed from my account!All that I am asking is for Ideel/Ideeli to do the right thing: refund MY MONEY that has been sitting as a "credit" in an account for over two years... money that I apparently will never be able to use. Thsi is MY MONEY...It is not just a "credit"...the 43.10 is MY MONEY that needs to be refunded. They really should add interest for the 2+ years that they have been holding my money and have made it impossible to use.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom it May Concern,I have tried to include a reply to every part of [redacted]'s most recent comment, to hopefully address all of his concerns.- Interesting to note that [redacted] did in fact authorize payment. Ideel/Ideeli later reversed the request. Please see attached screenshot showing our Transaction history for orders [redacted] and [redacted]. Order [redacted] was authorized successfully, and there was no issue with the payment of this order. The item was unavailable when we tried to fulfill it. There was clearly an issue with [redacted] on Order [redacted]. The authorization was never created, as shown in the bottom chart. While we do not suggest that this was [redacted]’s fault in any way, or records show that we did not receive a successful authorization for Order [redacted]. The very nature of doing business through [redacted] is security for the cardholder – because we have no access to his payment information, we have no way of knowing what caused these transactions to fail, but this is the reason why his second order was not shipped out.- Regardless of the circumstances surrounding the original "credit", the fact is that it is definitely not "impossible" to issue a refund of my money that Ideel/Ideeli has been holding for over two years. It would be as simple as cutting a check and mailing it.It is impossible to issue an electronic refund through the original transaction because that transaction has long since expired. We are not issuing any alternative refund at this time because the credit was issued at the customer’s request in 2013, and a portion of it was used on an order placed at that time. We do not refund balances on a member’s store credit after the fact, because we charge an $8.95 return shipping fee and if that fee is not deducted from the initial return, then the return is issued for store credit only.- Ideel/Ideeli has never addressed the fact that they are unable to fulfill orders of product that shows to be "in stock" and later shows as "shipped". This may have been an inventory issue that was later resolved (ie the item located elsewhere and returned to it’s proper location), or it may be an ongoing issue with this particular item. We have an inventory of many thousands of ‘locations” or storage bins that are used to fulfill orders for Ideel and [redacted] Goods, and it is not uncommon for one item, or size, or color to be put in the wrong bin, only for us to discover the mistake when we go to fulfill an order. This the nature of doing business online - without the ability for a customer to physically walk out of a store with their purchase, we can only fulfill their orders as the reality at our fulfillment center alows, and when human error does not allow, we cancel the order - the reason why we do not bill a member until the order ships (with tracking) is so that we do not overcharge a member and then under fulfill.In response to the items in order [redacted] showing as “shipped” on his account, this is a bug in our system, caused by the fact that we never receive a valid authorization for that order. When the items were ready for shipment on June [redacted] we attempted again to authorize his [redacted] account, and were denied. We then sent an automated e-mailreply to [redacted] (attached as “warning and cancellation e-mails). When he did not contact us or update his billing information, the order was cancelled on July [redacted].Because it was cancelled due to non-payment, our system moved those items to an “end status” of shipped, instead of cancelled. This is an error in our system, but it wasexplained to [redacted] when he logged on to live chat on June [redacted].[redacted]

[redacted]- They have never addressed their lack of communication re. out-of-stock status, alleged shipped status, and the fact that the product was never actually shipped.As noted above, we informed [redacted] when his order failed payment, and when it was cancelled. We have a record of both e-mails on file, and if they were not found in his inbox, they may have been caught by spam or bulk mail filters. We apologized for the fact that he was not aware that the order was cancelled, but we stand behind the fact that those update e-mails were sent.From [redacted]’s live chat with our agent on June [redacted], we informed him of the e-mail warning and cancellation we sent:[redacted]

[redacted]- They have never addressed the fact that [redacted] never did in fact decline payment; that my credit card was in fact never declined (as I had never offered it as anoption); that they actually reversed the payment request from [redacted]. Once again, we acknowledge that whatever the circumstances behind why the [redacted] payment failed to go through, we did not receive a valid authorization. We are not seeking to point blame at [redacted] or [redacted], we are trying to make clear the fact that the communication between our site and [redacted] included the failed transactions shown in the attached (Billing for 2 Orders). - They have never addressed the fact that once I filed the Revdex.com complaint, that the order was miraculously made available, but a a much higher (22.32) total costand that the $10 "inconvenience credit" had been revoked (however this particular fact was acknowledged, reversed and added to with their latest rebuttal).We offered for [redacted] to place a new order when he contacted us via Live Chat on June [redacted]. At that time, the price of the items was higher than when he placed his order on June [redacted], because the 35% promotion in place at that time had expired. I’ve attached the entire chat session from 6/** below, and am quoting from that conversation here, showing that we offered [redacted] the opportunity to reorder on 6/**, and that he refused due to the higher price (as explained above)[redacted]

- Also interesting is that the previous order (just before this order that the complaint has originated from) was for shoes that were in stock, shipped, then cancelled (again with no communication). This last order (that the complaint originated from) was for teh exact same shoes...again in stock, shipped the allegedly held for payment rejected (which never happened). This trend is why I am asking for a refund in full. The fact that they are offering a higher "inconvenience credit" has no meaning, as they are unable to fulfill the orders.Whenever we ship an item, or multiple items, to our members we send them a shipping confirmation e-mail with tracking and a detailed billing summary of what we have charged to their method of payment. We have not sent a shipping confirmation to [redacted] for either Order [redacted] or [redacted] – the items may have shown a “shipped” status in his account, but we have acknowledged that in the case of Order [redacted], this is a bug caused by the billing failure, and we’ve confirmed that Order [redacted] shows a status of “Cancelled”. We have shown proof that we e-mailed [redacted] when the billing failure occurred on June [redacted], and we e-mailed again on June [redacted] when the order was cancelled.There is no trend of cancellation, the two issues were separate and unrelated, and we have explained why neither situation is grounds for us to refund a store credit that [redacted]accepted two years ago and has already used in part back in 2013.Below is the full transcript of the full chat that [redacted] had with our agent on June [redacted] that I have quoted above. ChatTranscript Chat 06/**/2015 08:21 PMMonique[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Ideel/Ideeli can make all the excuses that they want. They can say that they have communicated, but that is only long after the fact as seen in the chat that I had initiated. They can say that they sent emails and that they have "proof", but that "proof" can be fabricated.The facts are still that they say that my credit card was declined. I did not use a credit card. [redacted] did not decline payment. I had over $10,000 dollars in my primary payment method in [redacted], with a free-and-clear credit card as backup in the event that my checking account had issues. neither my checking account or my backup funding method were accessed for approval.The real issue is this:WHY DOES IDEEL/IDEELI CONTINUE TO REFUSE TO ISSUE A REFUND?????Regardless of the circumstances surrounding the "credit", they still have the ability to issue the refund. THEY SIMPLY REFUSE. If it's the 8.95 shipping charge, say so! Charge me that now and REFUND THE REST! It is not "IMPOSSIBLE" to issue a refund...they simply choose to keep my money...yes...MY money!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Hello. I am contacting you today regarding Ideeli, Inc., an internet retailer, at which I spent over $135 for items that were shipped to an incorrect address. I changed the shipping address associated with my account prior to submitting an order with this company, however there must have been a glitch in the system. When I received my shipping notice from Ideeli, I noticed the address was incorrect. I immediately contacted Ideeli for help in changing the address. The customer service representative, [redacted], refused to help me, blamed the incorrect address on me, and said there was nothing he could do to help. I then contacted [redacted], the shipper chosen by the company. [redacted] informed me that they are unable to change the delivery address because of the method Ideeli chose to ship the items. [redacted] then told me to contact the shipper for assistance.

I have emailed Ideeli about this problem twice now, with no response as of yet. I also contacted Ideeli via their internet chat. As I stated before, I received ZERO help from [redacted]. The website does not list a phone number to call directly, and the number associated with Ideeli on the Revdex.com site is unanswered.Desired Settlement: My desired outcome is receipt of my items for which I spent over $135.

Business

Response:

To Whom It May Concern,We have reviewed this order, and the [redacted]'s Interactions with our Customer Service team.Due to the Flash-Sale nature of our business, We do not allow members unlimited ability to make changes to their order - once an order has been placed on our site, members have 2 hours to make any changes to their order before it is finalized.An order confirmation e-mail, which includes the shipping address on the specific order, is sent to the member's e-mail address immediately after checkout.This is explained in our FAQ at the link below:[redacted]Once the 2 hour window has passed, the order can be sent to our Fulfillment Center at any time, based on the availability of the items.[redacted] completed checkout for this order on February **, 2015 at 11:22amA confirmation e-mail was sent to her e-mail address on file, [redacted] with the following information:Your Order Number is:[redacted]Shipping Information:[redacted]

[redacted] contacted Customer Service for the first time on Sunday, 2/**, after receiving her shipping confirmation e-mail, when she first realized the shipping address on this order was wrong. By the time she contacted us, it was beyond customer service's ability to make any changes to the destination on the [redacted] label, as the package had already been placed on a pallet and put in the area designated for [redacted] pick-up beginning Monday morning.Due to the number of orders we fulfill every day, it is not possible to locate a single package among the thousands or packages on dozens of pallets that are prepared each day. This is why we allot 2 hours after checkout for members to make those changes.Now that the package is in transit, [redacted] will transfer the package to the Post Office to make the final delivery. If there is a forwarding address on file with the Post Office, [redacted]'s package may be forwarded. If the Post Office can see that [redacted] is no longer in residence at the address, they should return the package to us.If the package is returned to us, I have already processed a request with our Returns Team, and placed a note on [redacted]'s account to have the package reshipped, at our expense, to her new address using [redacted]. This is a standard procedure for packages that are returned to sender.If that package is not returned to us by the Post Office, we will issue [redacted] a refund for the order.[redacted] has my direct line for follow-up, as the outcome of this issue will be determined by the Post Office's actions, which are beyond our control in these cases.Please let me know if there is any more information required.Sincerely,-- [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear [redacted], I am contacting you in response to the letter you received from the company of my complaint, Ideeli, Inc. I would like to clarify a few things contrary to [redacted]'s response to the Revdex.com. First, [redacted] stated I first realized the shipping address on my order was wrong when I received the shipping notification. That is FALSE. First of all, I updated my shipping and billing addresses prior to placing the order with Ideeli. At that time, I also updated my payment information. I placed an order for five items (four pairs of pants and a set of bangle bracelets) which totaled $135.05, including shipping and taxes. I received the order confirmation. The order confirmation had the incorrect address and I was confused. I, then, went back into my "My Account" on the Ideeli website and confirmed the address had been changed to the correct address. I thought everything was fine since "My Account" information was correct. [redacted] is correct, however, by stating I contacted Ideeli for the first time on Feb. ** when I received the shipping confirmation. Again, and shame on me for not contacting Ideeli the first time, the information under "My Account" was CORRECT. As a matter of fact, only a few hours after my initial order with them, I placed another order for a handbag. The handbag is en route to the correct address. Second, [redacted] states that [redacted] will transfer the package to the [redacted] for final delivery. That is also correct. However, what is incorrect about [redacted]'s statement is that if the [redacted] has a forwarding address, it will automatically forward the items. Except, the forwarding address expires after 6 months and I have been in my new residence since April 2012. Also, because the [redacted] Sure Post mailing system Ideeli uses is the cheapest route to send a package, the [redacted] (once it receives the items for final delivery) does not ensure the package gets to the correct recipient, but rather the correct address. The [redacted] does not require a signature nor receipt confirmation stating the correct person received the items. After finally speaking with [redacted], I offered two options. One, to put the items I ordered in a different package and send those to the correct address. Ideeli could then wait out whether or not the items would be returned. Or, if the items are out of stock, I requested a full refund of all items, fees, and taxes. [redacted] did follow-up with me and said only one item I ordered was in stock. I then responded back (and have all email correspondence between us) requesting an immediate refund of the costs, fees, and taxes associated with my order. I then followed up a second time via email asking for him to confirm he received my email and would issue a refund. When I didn't hear anything via email, I called him several times and left at least two messages requesting confirmation. When I finally heard back from him this afternoon, he blatantly lied and said a refund was never discussed and that I had to wait out whether or not the items would be sent back to Ideeli. To be blunt, sir, I am more than frustrated with this company. I understand that mistakes happen-we are all human and I can say I make mistakes often as well. However, I have never been treated with such utter disregard as a customer by any online or in-person retailer ever. I can assure you, if this case is ever resolved, I will never order from them again nor will they hear from me again. I will gladly spend my money elsewhere with companies that appreciate my business. Thank you for your help in this matter. If I can offer any more detail, please feel free to contact me. Thank you. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...To Whom It May Concern,When [redacted] first filed her complaint, our CS team had not been able to give her a definite answer on what would happen to the package. She requested that we locate the package and update the shipping label before it left our fulfillment center. When I spoke to her by phone on Monday, I explained that this was not possible due to the large number of packages that ship every day, and the inability to locate her package among the thousands that were prepared and palletted over the weekend for a Monday morning shipment. Our Fulfillment Center is a 3rd Party partnership, and we cannot force them to stop their entire business and inconvenience thousands of other members to correct an error that was made at checkout.During our phone call, [redacted] made it clear that her desire was to receive the order. We discussed three scenarios at that time:1) Because the shipping address is no longer her own, [redacted] may if we got the package back from [redacted], to reship it to her correct address. This is still possible, but only if and when the package is returned to us by the Post Office.2) We also discussed the possibility of advancing [redacted] a store credit so she could reorder the items, assuming they were in stock. Unfortunately, only one item was still available, so this option did not work out.3) Finally, [redacted] filed a claim with [redacted] for this package before [redacted] had even reported receiving the item from our warehouse. In normal situations, [redacted] will refer the member to the shipper to submit a lost package claim. [redacted] was able to have them initiate the claim, which I explained meant we would have to wait until the claim was resolved before we could issue a refund. As of Tuesday, 2/**, [redacted] has dismissed the lost package claim, because the package was scanned in at their sorting facility and is on its way to the address on file for this order.I did assure her that, regardless of the potential resolutions above, if she did not ultimately receive her package, we would refund her in full. That has always been a final recourse, but it is dependent on the status of the package and whether or not we could effect any of the other resolutions instead. When [redacted] replied to my e-mail follow-up, where I explained that the items were not available for reorder (Scenario 2 above), she demanded an immediate refund of her money - which was not one of the scenarios we discussed prior. I reminded her that we would refund her in full, only after we determined what the final status of the package was. I do understand where the distinction between what I offered, and what [redacted] requested, may have been confusing, but to refund her while the final status of the package is still in question is not something I am authorized to do. In cases such as this, when a member demands something we cannot readily offer, we will make a one-time exception to grant their request, but only at the closure of the account.Since [redacted] has already expressed that desire, we have closed the account at this time, and her refund has been submitted to our billing department. The full refund of $135.05 will be processed with our banking partner today, and she should see it post to her card in the next 3 to 5 business days.Sincerely,[redacted]

Review: I bought 4 $50 for $100 ideeli vouchers through [redacted]. It means every $50 I paid I get $100 credits on ideeli.com. But I when I use the vouchers on ideeli.com, it only issues me $250 credits instead of $400. Ideelis' customer service replied that one voucher per person. Then I decided that if I cannot use 4 vouchers myself, I can give the vouchers to friends, which would fit the term. But the customer service told me when I applied the vouchers to my account, I cannot give them to someone else now. This term was not written in the fine prints. I contact both ideeli and [redacted], they both refuse to refund me when I tried to cancel the order, and wouldn't let me give vouchers to someone else.Desired Settlement: Ideeli or [redacted] should either refund me or let me give vouchers to someone else as gifts.

Business

Response:

To Whom It May Concern,

We have already been in contact with [redacted] regarding this issue. We

were contacted by [redacted] on June [redacted], after she reached out to our

parent company for a refund. This followed our own conversation with

[redacted] on June [redacted] where we explained why promotional credit totaling

$150 was removed from her account.

Groupon

recently ran a deal whereby one of their members could purchase a

discount code for either $20 or $50. The code could then be redeemed at ideeli.com,

where we issue a store credit (which never expires) for the Purchase

Price, and a discount voucher (which has an expiration date of Dec **,

2014) for the Promotional Value to the account. [redacted] redeemed a total

of four $50 vouchers on her ideeli account, in violation of the [redacted]

rules regarding their offer

The fine print of the [redacted]

offer reads as follows:

“Expires Dec [redacted], 2014. Limit 1 per person, may buy 1 additional as a

gift. Limit 1 per order. Online only. US Customers only. Shipping not included,

but may use [redacted] value toward shipping. Must use promotional value in 1

visit. Cannot be combined with other promotions. Merchant is solely responsible

to purchasers for the care and quality of the advertised goods and services. See

the rules that apply to all deals.”

The account in question was

reviewed by our Loss Prevention department on June [redacted],

and because [redacted] exceeded the limit of the [redacted]

Codes that can be

applied to an account (1), the additional promotional credits were

remeoved. The purchase price of the 4 [redacted] codes was $200.00 ($50

each for 4 codes) and that amount is available on the account. The

$50.00 promotional value is also available on the

account, and will expire on December [redacted], per the deal. The $200 store credit will never expire.

Please let me know if there is any more information I can provide.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As ideeli states, purchasing more than one voucher is against the fine prints. Thus I have requested their parent company [redacted] to cancel the purchase, which would resolve the whole problem. But [redacted] denied my cancellation, instead ideeli change the value of the vouchers to $250. I don't care about the so called promotional value or store credits. In the ad page, The voucher is written as $100 value. If not, I would never buy the voucher at first place. Moreover, they denied my rights to give vouchers to someone else as gifts. I don't want to shop at such website any more.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In

response to the questions above, the reason [redacted] will not cancel any

of these vouchers on their end, or issue a refund, is because the

vouchers have already been redeemed at ideeli. This marks the completion

of the transaction with [redacted]. [redacted] contacted us directly after

[redacted] made her request to them to refund her money, and we provided

them confirmation of the 4 voucher codes she used - which indicated 2

accounts were created on [redacted], in violation of the Terms of Service

The

$100 value of the vouchers purchased comes with the provision that they

are used correctly, and under the assumption that no member of [redacted]

is gaming the system.

The following information is included with every [redacted] Voucher code issued to their members:

"Rules

These

are the restrictions that apply to every [redacted] voucher (unless the

Fine Print specifies an exception) Value of the [redacted] Voucher

This voucher has two separate values: (a) the amount

paid; and (b) the promotional value. The amount paid will never expire

and may be applied toward any goods or services offered by the merchant

if the original goods or services specified on the voucher are no longer

available. The promotional value is the additional value beyond the

amount paid, and it will expire on the expiration date above (unless

prohibited by law)."

We

have honored the $100 value of the first, and only allowable, voucher

code on our site. The additional 3 voucher codes redeemed on [redacted]'s

account were purchased in violation of [redacted]'s Terms of Use. We have

confirmed this with our [redacted] associates, and any additional accounts

created by [redacted] to purchase more than the allowed limit should have

been closed.

Finally,

the correct time to give the extra vouchers to friends was before they

were redeemed on [redacted]'s account. Now that they have been redeemed,

the codes will no longer work on our site, so no other member can redeem

them for the full $100 value. As these codes were already redeemed, are

no longer active and cannot be transferred to other accounts. Because

the actions taken by [redacted] in redeeming more vouchers than she was

allow is the cause of this situation, and done in violation of [redacted]'s

Terms of Service ([redacted]), the Rules that govern their deals (quoted above), and the Terms and Conditions of our site ([redacted]), the promotional value of the 3 additional vouchers was voided and will not be honored.

Regards,

Review: I have been trying to settle some amounts due to me from Ideel as a result of returned merchandise and unused store credit for several months. Service and crediting seemed to markedly deteriorate beginning in the summer of 2015 and by the fall/winter, I was completely dissatisfied with all the follow up required every time I needed to return something or reach someone so I asked for all my credits to be returned to me. Groupon eventually absorbed Ideel completely and I had to start over again.

I was finally issued a refund of $372.00 on [redacted] January 2016 which they claimed represented all my store credits at the time. Unfortunately, as indicated even in their own records, there was a store credit in the amount of $359.47 which was applied to an order on [redacted] November 2014 that was never fulfilled and was never returned to my account. I raised this point repeatedly beginning in late January by email and was given random one line responses that indicated that nobody looked into the matter. These included the following:

1.) that my order was never fulfilled but my card was not charged (but my store credit was used),

2.) that a refund of $372 was already issued to me (this refund is unrelated to that transaction),

3.) that my credit card failed and therefore the order was never fulfilled (There was a $5 balance due after the store credit but I was never advised of any issue on my card and the remaining balance was debited in the form of the store credit) and

4.) that a refund was issued to me already (every time I asked, I would either be advised again about the old $372 refund or some random $23.99 refund they subsequently issued).

These 4 excuses and some very generic boiler plate messages including "Great news! The credit that you had from ideel has been refunded back to you! It was refunded back to the credit or debit card that was on file. Please allow up to 10 business days for your card statement to reflect the update." were sent to me over and over and over again without bothering to refer even once to the specific amount of $359.47 in question. One email stream alone dealing with this issue has 48 messages back and forth!!! I asked for my emails to be escalated to a supervisor and for someone to call me but instead was given a toll free number to call which had an expected wait time of over one hour.Desired Settlement: I have been feeling for several months that Ideel has been deliberately shortchanging customers and hoping they would not notice. In December, they did not return emails and shut down their online chat for over a month and took the phone number off their website. I believe that a class action suit is coming but would like an immediate resolution of my dispute by refunding me the $359.47 that they owe me. Even their own spreadsheet shows that this amount was never credited back to my account.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Ideel has been resolved. Please note that resolution took over 60 emails and a tremendous amount of aggravation. I believe it would not have been resolved had I not resorted to a Revdex.com complaint and for this reason, as well as how all my correspondence was essentially ignored, am still convinced that there is fraud involved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I ordered a gold Sturling ladies diamond watch on July **, 2015. It had a retail price of $74.99 plus $9.95 shippiing plus $2.58 in taxes. I applied a [redacted] with a $40 and paid $47.52 by [redacted].

Instead of the gold watch described I received a silver watch. I reached out to Ideel.com to inquire about my options for exchange and discussed this with customer service representative Karthik on 7/**/2015 who told me that I would be refunded $47.52 to my card and $40.00 in store credit.

Contrary to what Karthik told me, however, I did not receive a refund, and only after prompting received $37.00 in store credit on 8/**/2015. This not only is $3 short of the value of the [redacted], but the $47.52 was never refunded to my card.Desired Settlement: I would like the statement that Karthik made on 7/**/2015 to be honored: I should receive a $47.52 refund to my [redacted] and a $40.00 store credit.

Business

Response:

To Whom it May Concern,[redacted] did contact us on July ** and alerted us to the fact that she received the wrong watch. The agent assisting her created a return request on her account, incorrectly marking it for a store credit return only. This is incorrect, as our team is trained to create a full cash refund (to the credit card we originally charged) in the event that a member receives the incorrect item.When [redacted] contacted us again on 8/**, asking for an update on her return, the agent she spoke to confirmed that we received her package, and processed the return as it was set up on July **. Today, I removed the $37.00 in store credit, and issued a full refund of $47.52 to her credit card. The refund will take 3 to 5 business days to update on her credit card balance.I also returned the $40.00 credit for her [redacted] Code, and that is available for her to use right now.She also has my number for any additional questions.Sincerely,Ed B[redacted]Ideel Customer Service Supervisor

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hello,

I am continually receiving and email regarding a payment issue but I have already received this order (#[redacted]) and also paid for it yet this charge keeps trying to go through on my credit card and is being declined. I contacted Ideel several times by phone and email (at least 4 times) and was told each time that it was resolved, however I still am receiving a daily email from Ideel and they are still trying to charge my credit card as well daily. I have been dealing with this issue since Oct/Nov 2015.Desired Settlement: They need to fix the error in my file and if there has been any issue to my credit score with the continuous declined charges, that also must be resolved.

Consumer

Response:

At this time, I have not been contacted by Ideel regarding complaint ID [redacted].Sincerely,[redacted]

Review: Two purchases/Two problems

1. I was mistakenly shipped the wrong pair of boots. It took a week to get someone from Customer Service to call me back. When I finally heard, I was told to donate the boots and I would receive a full refund. I have received NO REFUND.

2. I was shipped a defective dress which is unwearable. I called to ask how to return. There is no working customer support number. I have sent emails, left messages and have gotten no response almost a week. Business send people to Live Chat which is only operational for 1 MINUTE PER DAY.

Order #s areDesired Settlement: I would like immediate refund on both items and contact from company in writing telling me that these refunds have occurred.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Ideel has been resolved.

Sincerely,[redacted]

Review: Purchased a Prada purse on 04/**/15 Order # [redacted], and received said purse after about 3 weeks. After a few use, the bad had minor defects on the sides, so we took the purse to a local Prada store (Scottsdale, AZ) and have them send the purse in for repair (11/**/15). After about 2 weeks, the store called us and told us they are not able to repair the purse because the purse was a counterfeit. I contact Ideel support about this issue, but they simply told me I can not return the bag. They sold me a counterfeit and would not refund my money.Desired Settlement: Ideel website list they sell authentic items, but in my case, I was sold a counterfeit. I would like send the purse back to them for a refund.

Review: My Ideel.com account was hacked into on December [redacted] and a charge of 504.33 was placed for an order by someone of a different in Louisiana, I live in Chicago Ridge. I called ideel.com several times at the 888 number and no one answered, I left two voicemails. I check repeatedly throughout the day and live chat has been closed for two straight days. I've sent three emails, 2 on 12/* and 1 more on 12/*. I've called and left another voicemail on 12/*. I've also posted on their facebook page 6 times and no one has responded to me about this fraudulent charge and their lack of online security. This is the worse customer service I have ever experienced. It is literally impossible to get a hold of someone.Desired Settlement: I would like this order cancelled and my funds returned to me.

Review: I placed an Order with Ideel online on November **. I received an email confirmation and Ideel charged my credit card. The Order Number referenced in my confirmation email cannot be found on Ideel.com. I have tried by email, phone and live chat to reach Ideel about this situation and have never been able to reach anybody nor have I ever received any response to my messages. I never received the item and never received any tracking or shipping information. The company appears to be out of business or otherwise unreachable, yet they charged me for an item that they never shipped and I cannot reach anybody about a refund.Desired Settlement: Refund the entirety of the order.

Review: Do not trust this company. They send illegal email. Tells me this is not a reputable company. If they break one law they will probably break all laws. Impossible to talk to a person.Desired Settlement: Want to know the truth if they can tell me where they got my email address from. Want them to stop sending spam A very lowlife company.

Business

Response:

To Whom It May Concern,Ideel is owned by [redacted] As a [redacted] account holder, [redacted] has agreed to their Privacy Policy ([redacted]) which states:3. How [redacted] Uses InformationWe (or our Vendors on our behalf), use information collected as described in this Privacy Statement to:Provide you with interest-based ads and offers for products and services from us and participating Business Partners;Send you reminders, technical notices, updates, security alerts, support and administrative messages, service bulletins, marketing messages, and requested information, including on behalf of Business Partners;4. When and Why [redacted] Discloses InformationWe (or our Vendors on our behalf) may share your Personal Information as required or permitted by law:with any [redacted] Affiliate who may only use the Personal Information for the purposes described in this Privacy Statement;We've checked our records, and we have not received an e-mail from this address, nor have we conversed via chat with anyone at this e-mail address to request removal. At this time, we have removed [redacted]'s e-mail address from our list, and after 24 hours no further e-mails should be sent.Please let me know if there is any other information you require.Regards,[redacted], Customer Serviceideel.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I accidentally put the wrong email address in the complaint. It should have been [redacted]. I have no problem with [redacted], but I hope they are not giving my email address to other companies. [redacted] has never had [redacted] so I would like to know how Ideel got it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern,The e-mail address [redacted] is not in our database, and no e-mails have been sent to that address. If any e-mails were received on [redacted]'s alternate account, [redacted], they would have to have been forwarded from a separate e-mail address.The e-mail address [redacted] was in our database, and as noted in my first reply, was removed as of June [redacted]. No further e-mails should be received as of this time, unless being forwarded by a third e-mail address.It is possible to investigate further if the e-mail in question can be forwarded to [redacted] attention [redacted] RE: Revdex.com complaint.Please let me know if there is any more information required.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As I said in my last response, The email address I received the spam frpm was [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered two pair of shoes and was told they would arrive the first week of October. Then the arrival date changed. It's been nearly a month and I still have not received the merchandise. I asked to cancel the order but was told it was shipped, but only one pair of shoes was shipped. I still have not received them. I asked to cancel the other order but was told it was being shipped today. I was also told that my "free shipping" starts on the date I place the order which means by the time I RECEIVE the order my "free" shipping has expired. I want to cancel both orders and be credited back what I paid. Also, I want to cancel my subscription. I've left over 5 messages on their customer service number and have done "live talk" with very unhelpful agents.Desired Settlement: I want my credit card refunded back what I was charged including shipping and want to be removed from their mailing list as I'd never do business with them again.

Business

Response:

To Whom it May Concern,

Review: This is my first and last time using this company as I was invited to join them thru [redacted] services.

I had placed an order on Nov **,2015 for a Hello Kitty Christmas tree and Hello Kitty lights and received an email confirming the order. The next day I received an email with a shipping confirmation thru [redacted] with a tracking number on November ** . This was Thanksgiving so I presumed it would ship the next day. It is now December *, 2015 and [redacted] is still waiting for the package to ship it. I have also been charged for these items as if they have shipped them.

I have sent them two emails and no response has been received from them and I also tried to contact them via chat on their website which was a waste of time due to when my turn came I got a message transaction had been cancelled due to no agent was available. Why have me wait in a que for 15 minutes to tell me no agent was available when it was my turn?

I find this to be bad business as I have never had a company charge my credit card before an item ships and sends me a tracking number that is useless at this point.Desired Settlement: To receive these items before Christmas as they are decorations for the holiday and some kind of response from them regarding my concerns on when the item will ship.

Consumer

Response:

They replied with a generic message and I got the package that week which it was not secured and had some tape just holding the box together. Very disappointing and will never order from them again!At this time, my complaint, ID [redacted] regarding Ideel has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I purchased three items in Sept from Ideeli. I returned one of the items, a ring. It cost 79.99. They claim they didnt receive the item bc I didnt use the label they claim I could have printed off their site. The site never led me to a return label, but I sent the ring back with my original email which clearly showed the three items purchased.

Additionally, I took up this dispute w my credit card co and they initially backed me and I didnt have to pay the 79.99 towards the total purchase price. But Ideeli simply states they didnt get the ring and now my bank, Chase Visa is saying I have to pay. To top it off, I called Ideeli back in Sept to talk about the charge and if somehow we could get hold of our recorded phone call, the girl I spoke w said it was returned. It was received somewhere around Sept [redacted]. She then started going in circles, put me on hold AND NEVER CAME BACK ON THE PHONE. Ive called them several times but they have an answering machine. They never returned my calls. They are thieves.Desired Settlement: I want my credit card properly refunded for 79.99, purchase price of the ring. They received the ring and they know it. I am not in the habit of disputing purchases. Ive never reported to Revdex.com before. I hope I can get some help. I feel so helpless. I actually cant believe my cc company is taking their side.

Business

Response:

To Whom It May Concern,

Review: I purchased a shoe from Ideal on Aug. **.

Initially they sent me email - saying that the delivery will be by Sept. *

Later on they changed to Sept. **

and then they changed again saying Sept. **

today is Sept. **....and I still don't have shoes....however , they charged my credit card right away....and I got the statement from the the bank.

I contacted them twice ...sent them two emails....and they lied again...saying that they will contact me by Sept. ** 5 pm. Nobody contacted me ....they send me email today....saying that somebody will contact me by Sept. **.....obviously they are running me around.

Please resolve this scam....or close the company.Desired Settlement: I want shoes right away, and reverse of all charges.

Business

Response:

To Whom It May Concern,We launched our international Shipping Service back in May, and are still perfecting our communication with our third party partners who facilitate delivery of these orders.When an International member places an order, we fulfill the order at our warehouse in South Carolina. As soon as the package is ready, we send a shipping confirmation e-mail to the member, letting them know the order is on the way.This order was shipped from our warehouse on 8/**/15, and we issued a link to track the package's movement once it reached our 3rd Party Partner, Landmark Global - the company that facilitates the shipment outside of the USA.[redacted]Earlier this week, we were informed by Landmark that the packages we shipped on August [redacted] had been lost in transit, and never made it to their warehouse. Thus, they have been showing a "To be Sorted" status since the tracking information was created.We communicated this to Sadia on Monday, including a promise to refund her in full. This was processed through our International Billing Partner, [redacted], earlier this week. She should see the full refund in the next few business days.Please let me know if there is any additional information you require.Sincerely,Ed B[redacted]Ideel Customer Service Supervisor

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not receive money back.Thank you for the action on your part. I am very disappointed in this vendor....to say the least.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom it May Concern,As note previously, we are not directly billing the customer for an International Order. We use a 3rd party billing service called [redacted], who handles the authorizing and charging of credit cards on International Orders. In an effort to resolve this complaint, we contacted [redacted] and requested the full value of the order be refunded. They replied with confirmation (attached) that the refund has been submitted.If this charge is still not refunded on the member's card, we suggest disputing the charge with their bank.Please let me know if there is any other information I can provide.Sincerely,Ed B[redacted]Ideel Customer Service Supervisor