Ms. [redacted], I want to reiterate that I do apologize about the trouble that you have encountered. However, Freon is not covered under warranty either. The warranty is a parts only warranty, which means if a part is found faulty, then we will replace that failed part at no charge. This warranty does not cover labor or Freon. I have attached a copy of the warranty certificate that states the terms of the warranty for your particular unit. I do apologize, however I am unable to cover Freon charges as well. Best Regards, Adam 42858Homeowner Support
[redacted],
Please provide a copy of the repair invoice and I will cover half of the cost for the compressor replacement.
Best Regards,
Adam [redacted]
Manager of Consumer Affairs
[redacted], I have reviewed your case #[redacted] and I do understand your unhappiness with the issue with your home flooring. You do have both standard and registered coverage through our warranty system. Our warranty clearly states that coverage pertains to parts replacement only and does not cover...
costs associated with labor, freon or any other expense related to your home. Goodman Manufacturing produces quality a/c products that are sold nationwide, and our warranty is one of the best in the a/c manufacturing industry. The overall service life of an individual a/c unit and any potential parts breakage can't be estimated due to many variable factors that are not controlled by the manufacturer. If you encounter any more parts replacement issues during your warranty period Goodman Manufacturing will gladly stand by our warranty and offer parts replacement.Thank you,Steven W[redacted]Consumer Affairs ManagerGoodman Manufacturing
Mr. [redacted],
Based on the information that you have provided, I have updated our records for the lifetime compressor warranty. Attached you will find your warranty certificates.
Regards,
Adam G[redacted]
Manager of Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Some things in life have circumstances that are beyond our control and generally these types of situations can be looked at on a case by case basis. For some reason your company does not feel that way. It is very unfortunate that we could not come to an agreement on this.
Ms. [redacted],We are sorry to hear of your trouble with your Goodman a/c unit.One of our agents that is working on your case is waiting to hear back from the distributor to discuss your case further.Goodman Manufacturing warranty covers parts protection only an doesn't included labor, freon or...
service call charges. Can you please send us all of your repair invoices for further review.Thank you,Steven W[redacted]Goodman ManufacturingConsumer Affairs
Ms. [redacted],
I apologize about the misunderstanding of the Goodman Manufacturing warranty. In order to properly assist, please provide the serial numbers of the units are your home.
Best Regards,
Adam G[redacted]
Manager of Consumer Affairs
[redacted],
Could you please provide the serial number, as well as any invoices that you may have in order to properly assist with your complaint.
Best Regards,
Adam G[redacted]
Manager of Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfiedIn the real world I expected the outcome--which is nothing! We should have investigated your company (Goodman manufacturing) before delving in but we trusted the seller n being the going price was so high we expected quality? Little did we or they know that it was garbage till 2 yrs after--- when their fix it tickets were far beyond what the unit was worth. Fool us once shame on you if it within my power no one else will be fooled by you!
Regards,
Mrs. [redacted], Unfortunately, we are unable to grant your request for sending somebody from the manufacture without you having your technician present. You must have a licensed HVAC contractor on site representing you, throughout the site visit. We as a manufacture are more than willing to support your licensed technician. Goodman Manufacturing
[redacted],We apologize for the delayed response. Adam [redacted] is no longer with the company.I have reviewed your case and Goodman will only be able to offer warranty protection as stated in our warranty.Your units have been updated in our warranty system to show the closing date of your...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]The unit was installed by the construction company of this condo and I was not aware of this when I bought it.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have attached the information Mr. [redacted] requested in the form of the original emails sent.Please forward to the business.Regards, [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. i have copies of all work performed, since install. the last installation was the entire exyerior unit since the compressor was broken. the old one was repaired previously, I have that bill also, so do you since I filed a claim of excessive breakdownss previously. there was 3 broken parts, one was in the old exterior unit (manifold). i can provide your rep with copies of invoives concerning your equipment since original install. however the new unit was installed on 4/26/14, and has not worked since install.[redacted]
Dear Sir/Madam:
This customer has been in contact with our Consumer Affairs department, and we are currently assisting with locating a contractor who can complete the necessary repairs. The units initially had some duct work & installation issues which are not a manufacture...
issue.
We are hopeful that an amicable resolution will take place.
Thank you,
Claudine F[redacted]
Goodman Consumer Affairs Lead
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,I am still waiting to hear from your technical person. Its been over a week. This must not be a very high priority if a timely response to selling defective products does not include resolving these issues. Can you give me his name and phone number so I can expedite this
Ms. [redacted],
The replacement coil will be a aluminum coil, this was confirmed by our parts department. You contractor can go to his local distributor and get the replacement coil. He will need to supply the serial number to your coil. Again, the aluminum coil will be provided free of charge, however per company policy parts and labor are not covered under warranty.
Best Regards,
Adam G[redacted]
Manager of Consumer Affairs
Ms. [redacted],
The warranty with Goodman Manufacturing is to the effect that we will cover any part that is found faulty on the unit. Company policy states that Goodman Manufacturing does not cover labor and Freon. I do apologize, but I would not be able to cover the cost of repairs upfront. Again, you can submit me copies for the repairs and I will review and see if there is anything I can do.
Regards,
Adam [redacted]
Manager of Consumer Affairs
Ms. [redacted], I want to reiterate that I do apologize about the trouble that you have encountered. However, Freon is not covered under warranty either. The warranty is a parts only warranty, which means if a part is found faulty, then we will replace that failed part at no charge. This warranty does not cover labor or Freon. I have attached a copy of the warranty certificate that states the terms of the warranty for your particular unit. I do apologize, however I am unable to cover Freon charges as well. Best Regards, Adam 42858Homeowner Support
[redacted],
Please provide a copy of the repair invoice and I will cover half of the cost for the compressor replacement.
Best Regards,
Adam [redacted]
Manager of Consumer Affairs
[redacted], I have reviewed your case #[redacted] and I do understand your unhappiness with the issue with your home flooring. You do have both standard and registered coverage through our warranty system. Our warranty clearly states that coverage pertains to parts replacement only and does not cover...
costs associated with labor, freon or any other expense related to your home. Goodman Manufacturing produces quality a/c products that are sold nationwide, and our warranty is one of the best in the a/c manufacturing industry. The overall service life of an individual a/c unit and any potential parts breakage can't be estimated due to many variable factors that are not controlled by the manufacturer. If you encounter any more parts replacement issues during your warranty period Goodman Manufacturing will gladly stand by our warranty and offer parts replacement.Thank you,Steven W[redacted]Consumer Affairs ManagerGoodman Manufacturing
Mr. [redacted],
Based on the information that you have provided, I have updated our records for the lifetime compressor warranty. Attached you will find your warranty certificates.
Regards,
Adam G[redacted]
Manager of Consumer Affairs
Goodman Manufacturing has up held the warranty for this unit and has provided documentation to show this as well.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Some things in life have circumstances that are beyond our control and generally these types of situations can be looked at on a case by case basis. For some reason your company does not feel that way. It is very unfortunate that we could not come to an agreement on this.
Ms. [redacted],We are sorry to hear of your trouble with your Goodman a/c unit.One of our agents that is working on your case is waiting to hear back from the distributor to discuss your case further.Goodman Manufacturing warranty covers parts protection only an doesn't included labor, freon or...
service call charges. Can you please send us all of your repair invoices for further review.Thank you,Steven W[redacted]Goodman ManufacturingConsumer Affairs
Ms. [redacted],
I apologize about the misunderstanding of the Goodman Manufacturing warranty. In order to properly assist, please provide the serial numbers of the units are your home.
Best Regards,
Adam G[redacted]
Manager of Consumer Affairs
[redacted],
I sent you the offer letter to your email. Please sign and return.
Thank you,
[redacted] Whitmire
Manager Consumer Affairs
Goodman Manufacturing
[redacted],
Could you please provide the serial number, as well as any invoices that you may have in order to properly assist with your complaint.
Best Regards,
Adam G[redacted]
Manager of Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfiedIn the real world I expected the outcome--which is nothing! We should have investigated your company (Goodman manufacturing) before delving in but we trusted the seller n being the going price was so high we expected quality? Little did we or they know that it was garbage till 2 yrs after--- when their fix it tickets were far beyond what the unit was worth. Fool us once shame on you if it within my power no one else will be fooled by you!
Regards,
Mrs. [redacted], Unfortunately, we are unable to grant your request for sending somebody from the manufacture without you having your technician present. You must have a licensed HVAC contractor on site representing you, throughout the site visit. We as a manufacture are more than willing to support your licensed technician. Goodman Manufacturing
[redacted],We apologize for the delayed response. Adam [redacted] is no longer with the company.I have reviewed your case and Goodman will only be able to offer warranty protection as stated in our warranty.Your units have been updated in our warranty system to show the closing date of your...
home.Thank you,Steven W[redacted]Consumer Affairs manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]The unit was installed by the construction company of this condo and I was not aware of this when I bought it.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have attached the information Mr. [redacted] requested in the form of the original emails sent.Please forward to the business.Regards, [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. i have copies of all work performed, since install. the last installation was the entire exyerior unit since the compressor was broken. the old one was repaired previously, I have that bill also, so do you since I filed a claim of excessive breakdownss previously. there was 3 broken parts, one was in the old exterior unit (manifold). i can provide your rep with copies of invoives concerning your equipment since original install. however the new unit was installed on 4/26/14, and has not worked since install.[redacted]
Dear Sir/Madam:
This customer has been in contact with our Consumer Affairs department, and we are currently assisting with locating a contractor who can complete the necessary repairs. The units initially had some duct work & installation issues which are not a manufacture...
issue.
We are hopeful that an amicable resolution will take place.
Thank you,
Claudine F[redacted]
Goodman Consumer Affairs Lead
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,I am still waiting to hear from your technical person. Its been over a week. This must not be a very high priority if a timely response to selling defective products does not include resolving these issues. Can you give me his name and phone number so I can expedite this
Ms. [redacted],
The replacement coil will be a aluminum coil, this was confirmed by our parts department. You contractor can go to his local distributor and get the replacement coil. He will need to supply the serial number to your coil. Again, the aluminum coil will be provided free of charge, however per company policy parts and labor are not covered under warranty.
Best Regards,
Adam G[redacted]
Manager of Consumer Affairs
Ms. [redacted],
The warranty with Goodman Manufacturing is to the effect that we will cover any part that is found faulty on the unit. Company policy states that Goodman Manufacturing does not cover labor and Freon. I do apologize, but I would not be able to cover the cost of repairs upfront. Again, you can submit me copies for the repairs and I will review and see if there is anything I can do.
Regards,
Adam [redacted]
Manager of Consumer Affairs