[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and while I disagree with their findings I have no other option but to take the financial offer since it appears it is this or nothing. As long as the company sends the $231.00 to me within 5 business days and I will consider the issue closed.[redacted]
[redacted],
We had offered your [redacted] the $244 dollar refund, however she had declined because she was seeking a unit replacement. The unit replacement did not happen because the unit was not installed correctly, which would place responsibility for the repairs on the installing...
contractor. Next, the warranty associated with your unit is a parts only warranty, which does not cover labor or Freon. We made you an offer above and beyond your warranty and that offer was refused. As a Goodwill Gesture, I will offer the $244.00 refund again. I have attached the offer letter, which I will need the offer letter signed and returned for processing. In the future, labor and Freon will not be covered.
Best Regards,
[redacted]
Mr. [redacted], We are sorry to hear about the inconvenience that has occurred with your unit. A licensed HVAC technician should not have a problem processing a warranty claim, for all parts at the local distributor. If you feel the HVAC technican is not processing...
your warrnaty correctly or trying to unjustly charge you for parts, you can visit www.Goodmanmfg.com to find a list of dealers. Also, the Homeowner Support Division would be able to assist you in finding a dealer, to assist with repairs and answer any questions you have on how they file a warranty claim. The Homeowner Support Department can be reached at 877 254 4729. Preston WGoodman Manufacturing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]When we bought this we know they called you to ask what was wrong with this unit n we know they asked if we could have a different one-at that point you could have chose a different route n replaced the defective unit we have right now but you didn't you knew then this unit was crap. I pity the company who puts the almighty dollar ahead of the customer!So basically what I am saying is you are not telling me anything new. In our hearts we knew that being you couldn't stand behind your product when it was NEW. Why would you stand behind it now?Remember though that word of mouth is a pretty good advertisement n I will tell everyone about not only your defective equipment n merchandise but your insincere attempts to brush this complaint off like it didn't happen. I know by now you must have called [redacted] (heating n cooling in [redacted]) n they told you what has been going on with this unit since day 1. [redacted] knows about your shoddy service n they told me before I wrote you what would happen --- so this is just a warning to anyone who is reading this that Goodman manufacturing does not n will not stand behind their products they sell--BUYER BEWARE!![redacted]
Regards,
Mr. [redacted],
Do you have an invoices of the work performed on the unit? Our technical representatives are working through the claim history and we are trying to ensure we are able to see everything that was replaced on this unit. I should have a site visit set up shortly.
Thanks,
[redacted]
Manager of Consumer Affairs
[redacted],
I have reviewed your receipts and would be willing to offer you the parts warranty for the remainder of the products warranty, as well as offer you $500.00 dollars towards the cost of previous repairs. Our warranties do not cover unit replacements, nor do they cover labor and Freon. However, as a Goodwill Gesture I am offering to cover a portion of the costs needed to fix the unit. Please let me know if you accept and I can send an offer letter.
Regards,
Adam G[redacted]
Manager of Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Your apology has come way to late if you would have replaced the piece of garbage we bought from [redacted] a little over 8 years ago we wouldn't be having this discussion. Stop your patronizing us.... we both know that you are doing this so it makes you look better to the public but public beware we all know you are only interested in the almighty dollar as in this case n others!For anyone who is interested please go look at the complaints against Goodman manufacturing before you decide to buy---buyer beware.The have more then just my complaint against them please just don't just take my word for it. Their word n warranties are only as good as the paper they are written on.Investigate n find out this company will blow smoke up your chimney like it did ours. Oh n btw=Apology not accepted!!!Shame on you Goodman : (
We are sorry to hear of your issues with your a/c unit. Please send me all invoices you have from installation to repairs for this unit and I will be able to review your case. I will also need all serial numbers for your Goodman a/c units.
**. [redacted],
The parts and labor warranty was given to you by Goodman Manufacturing. Your units were not registered, therefore we gave you the parts and labor warranty as a concession to help assist with the cost of repairs. Our plans are set up for either a 5 or 10 year period, but your unit is in year 4. Therefore, we had to give your unit the 10 year coverage- starting on the date of install. Otherwise, the coverage would have ended in year 9. This warranty is not retro-active, therefore I would be unable to refund for previous expenses.
Again, we have give you a parts and labor warranty and offered to pay you $400 dollars towards the cost of repairs. Everything we have offered you is above and beyond our standard warranty policy. The $400.00 dollar offer still stands, however I will not offer any more money.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and while I disagree with their findings I have no other option but to take the financial offer since it appears it is this or nothing. As long as the company sends the $231.00 to me within 5 business days and I will consider the issue closed.[redacted]
[redacted],
We had offered your [redacted] the $244 dollar refund, however she had declined because she was seeking a unit replacement. The unit replacement did not happen because the unit was not installed correctly, which would place responsibility for the repairs on the installing...
contractor. Next, the warranty associated with your unit is a parts only warranty, which does not cover labor or Freon. We made you an offer above and beyond your warranty and that offer was refused. As a Goodwill Gesture, I will offer the $244.00 refund again. I have attached the offer letter, which I will need the offer letter signed and returned for processing. In the future, labor and Freon will not be covered.
Best Regards,
[redacted]
Mr. [redacted], We are sorry to hear about the inconvenience that has occurred with your unit. A licensed HVAC technician should not have a problem processing a warranty claim, for all parts at the local distributor. If you feel the HVAC technican is not processing...
your warrnaty correctly or trying to unjustly charge you for parts, you can visit www.Goodmanmfg.com to find a list of dealers. Also, the Homeowner Support Division would be able to assist you in finding a dealer, to assist with repairs and answer any questions you have on how they file a warranty claim. The Homeowner Support Department can be reached at 877 254 4729. Preston WGoodman Manufacturing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]When we bought this we know they called you to ask what was wrong with this unit n we know they asked if we could have a different one-at that point you could have chose a different route n replaced the defective unit we have right now but you didn't you knew then this unit was crap. I pity the company who puts the almighty dollar ahead of the customer!So basically what I am saying is you are not telling me anything new. In our hearts we knew that being you couldn't stand behind your product when it was NEW. Why would you stand behind it now?Remember though that word of mouth is a pretty good advertisement n I will tell everyone about not only your defective equipment n merchandise but your insincere attempts to brush this complaint off like it didn't happen. I know by now you must have called [redacted] (heating n cooling in [redacted]) n they told you what has been going on with this unit since day 1. [redacted] knows about your shoddy service n they told me before I wrote you what would happen --- so this is just a warning to anyone who is reading this that Goodman manufacturing does not n will not stand behind their products they sell--BUYER BEWARE!![redacted]
Regards,
Mr. [redacted],
Do you have an invoices of the work performed on the unit? Our technical representatives are working through the claim history and we are trying to ensure we are able to see everything that was replaced on this unit. I should have a site visit set up shortly.
Thanks,
[redacted]
Manager of Consumer Affairs
Mrs....
[redacted],
I have reviewed your receipts and would be willing to offer you the parts warranty for the remainder of the products warranty, as well as offer you $500.00 dollars towards the cost of previous repairs. Our warranties do not cover unit replacements, nor do they cover labor and Freon. However, as a Goodwill Gesture I am offering to cover a portion of the costs needed to fix the unit. Please let me know if you accept and I can send an offer letter.
Regards,
Adam G[redacted]
Manager of Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Your apology has come way to late if you would have replaced the piece of garbage we bought from [redacted] a little over 8 years ago we wouldn't be having this discussion. Stop your patronizing us.... we both know that you are doing this so it makes you look better to the public but public beware we all know you are only interested in the almighty dollar as in this case n others!For anyone who is interested please go look at the complaints against Goodman manufacturing before you decide to buy---buyer beware.The have more then just my complaint against them please just don't just take my word for it. Their word n warranties are only as good as the paper they are written on.Investigate n find out this company will blow smoke up your chimney like it did ours. Oh n btw=Apology not accepted!!!Shame on you Goodman : (
[redacted],
We are sorry to hear of your issues with your a/c unit. Please send me all invoices you have from installation to repairs for this unit and I will be able to review your case. I will also need all serial numbers for your Goodman a/c units.
Thank you,
Steven...
W[redacted]
Manager Consumer Affairs
Goodman Manufacturing
**. [redacted],
The parts and labor warranty was given to you by Goodman Manufacturing. Your units were not registered, therefore we gave you the parts and labor warranty as a concession to help assist with the cost of repairs. Our plans are set up for either a 5 or 10 year period, but your unit is in year 4. Therefore, we had to give your unit the 10 year coverage- starting on the date of install. Otherwise, the coverage would have ended in year 9. This warranty is not retro-active, therefore I would be unable to refund for previous expenses.
Again, we have give you a parts and labor warranty and offered to pay you $400 dollars towards the cost of repairs. Everything we have offered you is above and beyond our standard warranty policy. The $400.00 dollar offer still stands, however I will not offer any more money.
Regards,
[redacted]
Manager of Consumer Affairs