iGotOffer.com

They sent my cell phone to the wrong address** *** instead of *** ***They refused to contact *** to get it back and told me that they had two addresses for meThen told me they would do nothing for me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Sir, We are very sorry for the situation with customers iPhone. However, we can't be held responsible nor cover packaging negligence. We have always asked our customers to use proper package when they ship their items. [redacted] also clearly asks its customers to ship products in a sturdy box....

Unfortunately, the customer recklessly disregarded any official, common and logical packaging rules.   Sincerely yours, iGotOffer Team.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company said they use [redacted] Quick Pay to deliver payments.  This is not true.  First, I was never notified by [redacted] Quick Pay that a transaction had been initiated and I never accepted payment, as they state. The money was sent to an old, closed account via [redacted] ([redacted]), which is NOT [redacted] as they advertised.  I receive money via [redacted] Quick Pay regularly and have never had this issue.Let igotoffer reverse the payment and take back the money ($230.00) they said they paid me, and return the iPhone 64 GB Space Gray in 'Good' condition which I sent them, and this is easily resolved.  I dont have time to deal with this, I just want this resolved one way or the other.The Customer Service has been horrible and that alone is one of my biggest issues with the company.  They made me feel like I did something wrong, when right now I have not received payment and I do not have the phone back.Thank you
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Madame, We regret to inform you that we cannot accept your iPad as in Fair condition, because its screen is broken.We are very specific on our Website about what we define as Fair condition: Perfect functional condition; Absolutely NO hardware issues; It has some moderate physical defects...

accrued from regular office/home use; It may have deep/moderate scratches, scuffs, dents. Now, we kindly ask to re-read our specifications regarding Broken condition:Does not power on; It has severe physical damage; May have cracked display; Has any functional defects...As you can see, we clearly specify that a device with cracked display can not be accepted as fair. This information is clearly visible to any customer. It is impossible to complete the process of selling without passing by this information which is presented in big characters in the middle of the screen. We are sorry for this situation and we hope you accept our explanation.Sincerely yours,iGotOffer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

first of all I don't want my claim I can imagine and throw this amount.I send my mac book simply they are saying  during the transit it was damaged simply these guys are escaping and telling lies.I didn't packed properly.When I called Igot offer they are not responding properly thats why I brought it to [redacted].After I complaint with Revdex.com it was around one week I have received my damage item I don't know where it went.Simply these guys are saying I am doing fraud.I think these guys are doing that.This situation will not happen for anyone atleast.Thanks for your support and good bye for mac book laptop.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted],Per you request, we returned the device to the same address you provided on file at the moment of the registration. We do understand that you made a mistake and provided incorrect house number with missing digit "1" in front, but we can't be liable for any type of mistake...

made on your end. According to the [redacted] tracking #[redacted] this package was delivered to the same address you provided. We have contacted [redacted] to see if they can retrieve the package from the delivery address by answer was "no" because the package was delivered to the correct address.Since this is not our fault, and the item was delivered back to the same address you provided, we can't be responsible for the mistake you made. In the future, we will suggest you to double check the address you provide.We also kindly suggest that you may want to visit your neighbors and explain them the situation?Thank you

Dear Madam, Sir.We agreed to accept the initial quote, that's $250 for the iPhone 6 sold by the complainant to our company. The matter was thus definitely solved.We'd like to emphasize the fact that this decision can't be seen as admittance by our company of any fault or mistake. We have agreed to...

pay the initial quote only to honor our customer and thus avoid future bitter discussions which will result in long exchanges of mutual discontent and waste of money.We don't admit any responsibility in this unfortunate event. We believe the customer when she says that the iPhone was in excellent condition. But the fact is that we received it with a visible dent.We have been on the market for five years now and we deal with hundreds of expensive items every day, and we have developed a special protocol on how we inspect and check devices. We examine each device on a clean, soft material. Each step in our facility is being recorded on a surveillance camera. From what we can see, this dent was on the device when we opened the package and that's why we offered the customer $200 because of this issue instead of $250.The customer preferred at first to get the item back, as she compared our company to Gazelle. It's not our practice to talk about our respected competitors (and we truly respect Gazelle), but in this case Gazelle would offer $180 for the same model in “pristine condition” (you can easily check this on their Website). We offered the customer $200 for a dented iPhone, which means we have offered $20 more for a damaged phone, than Gazelle offers for a phone in excellent condition. And we paid for the shipping.The damaged phone has IME on it and it's easy to confirm that it's the customer's phone. We sent the customer photos as proof of damage. So what could be the reason for us to damage the device? Logic says that when we resell the damaged smartphone, we'll get less money for it. What can be the reason for us do make a dent, thus devaluate its value and sell it for less, wasting time and money when we deal with hundreds of items every day? And all of this mess for $50?Have we tried to scam the customer as she claimed at first? In fact, we offered the customer the highest price on the market even for her damaged phone (more than our competitors pay for a phone in excellent condition), we payed for the shipping, we tried to explain that we could see no purpose in damaging her item. Where and how could we possibly scam the customer?We are honest every step of the way. We provide free shipping labels to both ways, notify our customers on every step of inspection, and we send them pictures if a problem arises.Customer satisfaction is our goal. And frankly speaking, even when money and profit considerations are very important, these factors are not enough. We really feel good when we see hundreds of happy customers every day. And it's really sad when one customer out of hundreds feels unhappy because of our mistake. But it hurts even more when a person accuses us of what we can't be held responsible for.We are quite sure that the customer made the complaint as an emotional reaction to the situation, as everyone (us included) can be stressed and act under the stress.Finally, we respect our customers and we prefer to close the affair having a happy customer and not fighting for weeks and months for an iPhone, with both sides feeling unhappy. But we emphasize once again that this is our decision and can't be considered as admittance of our responsibility and can't be taken as a basis for future similar claims.

Dear [redacted],Thank you for contacting us. Per our policy, when we evaluate the computer using special software and it fails to pass the test, automatically, the device is downgraded to broken condition regardless of visual condition. We do not evaluate a visual condition of the item if...

the computer doesn't work properly. To make the things right, in this case, we will create a one-time exception and accept the device back for a full initially offered amount. Please use shipping label we emailed you.  Sincerely yours, iGotOffer Team.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The package insteuctions were not clearly labeled on your website; it's under the FAWLQ portion of how to ship items to you; and I only noticed it after I complained ?(did you just update website) also, [redacted] is the one who recommended the large bubbler envelope to have sent out. You owe me money for stealing the phone. [redacted] confirmed that package was not empty when delivered. A signature was not required; and it was left out in the open. Tragic your company failed to request that when pre paying for the label.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello As we have mentioned earlier that customer need to purchase new sim card and provide receipt as a proof of purchase. Without proof of purchase we will not be able to reimburse the cost. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 It is not closed  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 First of all they sent me a note saying that they were sending it back. There was no address where they said they were sending it. They told me they had two addresses for me. This is the third phone that I have sent them. So they sent it back to me to the wrong address. Telling me they also had my other address on file which was simply  The same house number but not complete. In other words my address is [redacted], they sent it to [redacted]. I've done business with them before,  they seem to mail a check to me OK. But they messed stop sending me my phone back that they didn't want to buy. It makes me wonder if anything was done to it. I think they owe me some compensation.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted].We have been on the market of consumer electronics for more than 10 years and we buy hundreds of items every day. The customer's satisfaction is our priority and that's why we have always tried to help our customers even when we can't be held responsible for the problem. That's why we contacted the [redacted] QuickPay once again in order to try to figure out what happened. We spoke at length with their representative.What happened? When you sent us your item, you chose [redacted] QuickPay to deliver the payment and you provided your e-mail. But the e-mail you asked us to use is linked to [redacted], not to [redacted] Quick Pay. But [redacted] is partnered with [redacted] Quick Pay. So logically enough [redacted]Quick Pay assumed that they should transfer you the money through [redacted] (on our side, we do not use [redacted] as a method of payment, we have never been their clients and thus we couldn't initiate the transaction through them).Thus [redacted]Quick Pay transfered the money to the account linked to the e-mail your submitted, and the transaction was completed. They could not know that you closed the account two years ago and submitted mistakenly the email linked to a closed account. They say that is hardly possible that the transaction could have been completed without an acceptance from your part, but we have no means to verify that, as only your bank can definitely confirm or deny that.As the transaction was completed and the transfer is considered accepted by your bank, we can't reverse it, as the money is now in your bank deposited into the account you closed two years ago.We kindly suggest once again that you contact your bank and explain them the situation as follows : You sold an item to our company. You chose [redacted]Quick Pay to deliver the payment. My mistake, you gave an email linked to a closed account. [redacted]Quick Pay doesn't have your email in its database. But as they are partners with [redacted], they assumed that they should use that email which is duly registered with [redacted]. But the account that figures in the [redacted] database was closed. You can't receive the money. We kindly ask you once again to ask your bank about the procedure to follow in this case. As we stated twice, we are ready to cooperate with your bank to help you solve the issue, but we have never had access to your account number, we have never dealt with [redacted] and it's impossible for us to reverse the transaction as the money was accepted by the recipient (according to [redacted]Quick Pay and your bank).To tell the truth, we are inclined to think that as soon as your bank realizes that the account has been closed, they will contact you to try to understand what happens. But this may take weeks and that's why we suggest you contact your bank immediately. If they have any questions about the transaction, they can contact us or, better yet, Quick[redacted] Pay. Sincerely yours,iGotOffer team

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545}   Dear Revdex.com:   As we previously stated [redacted] nor iGotOffer will not cover improper packaging.    iGotOffer.com appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests; we apologize we were not able to do so in this instance.   iGotOffer considers this matter closed.     Sincerely,   iGotOffer.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved as soon as I receive their check. I'm sending the MacBook back to them tomorrow. They said when they receive it they will send the check. I appreciate their making this right. 
Sincerely,
[redacted]

Review of igotoffer.com I recently "sold" them an older MacBook pro, offer was $150. I sent it in with the mailing address they provided. Today, I got an URGENT message from them. I clicked on the link and was told their offer was now $10 because the item was not packaged well and was damaged in transit. I chose the option to have them it send it back to me rather than take the $10.

Guess what?! Then I got an email apologizing "Due to some rare circumstances, we decided to return the device(s) back to you. Device(s) with this serial number is no longer eligible for trade/sale to iGotOffer.com." WHAT SCAMMERS, let alone liars. I have never had an issue like this with other used equipment buyers. DO NOT trust them. I take photos of everything I sell, regardless of the buyer and package well. My order #IGO-24577438

Searched for the best place to get rid of my old Mac with an old MacOS. I discovered dozens of sites, but this one pays better and it seems iGotOffer.com is the best online service. I recommend them to everyone.

Sold my iPhone 6 Plus when I got my new iPhone 6s Plus and I got the most back than Gazelle and Ive been using Gazelle since they came to existence. This site is legit and I will definitely recommend to my friends!