iLendingDIRECT, powered by Fleet Financial

Complaint: [redacted] I am rejecting this response because: they deny any wrong doing on their behalf or lack of customer serviceHad they been able to return simple phone calls without waiting weeks maybe it wouldn't have been their fault Sincerely, [redacted]

We have contacted the borrower to discuss the removal of the inquiry from his reportWe did receive his authorization for the inquiry along with his application for a loanWe have sent the borrower a request form to complete regarding the removal processCurrently, we are waiting to get this back form him

We have spoken with Mr [redacted] and both of his refund checks have been processedThe GAP refund was issued and deliveredThe warranty refund check was pending and has now been cut and tracking number has been provided for delivery to Mr***Please let us know should you need any further information Thanks!

Dear Ms ***: I am sorry to hear of the incident with your windshield However, my
company is located on South Tucson Way not Potomac and we don't have a landscaper named Manuel I am not sure which company he works for but it's not mine Again, my apologies *** ***CEO/PRESIDENT iLendingDIRECT

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have tracked the UPS package that was sent back to *** ***It shows as deliveredTracking number ***Please let me know if you have other questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Please accept our apologizes for the time it took to connect back with you in regards to your auto refinanceHistorically we get back with our consumers with in a timely fashion and communicate the progress of the dealWe are sorry this did not happen, however the loan consultant that you were
working with was out of officeSince this statement was submitted I have followed up with the loan consultant’s Team Director, in addition to speaking with my SrVP of SalesWhen speaking with the SrVP of Sales I understand that he spoke with you and was able to move forward with the fileDuring that time he was able to gain approval from one of our partner credit unionsMy hope is that everything has been resolved to you satisfactory however if not please let us know if there is any additional matters that need be attended to We appreciate you reaching out to us and thank you for your time and partnership

Thank you for the notice and ability to respond Mr*** should be in receipt of his full 100% refund for both the GAP and VSC ( Service) warranties.His file was overlooked in our monthly recapWe believe this issue to be finalized and closed. *** * ***
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Thank you for the follow up and I am glad we were able to connect via e-mail on In our e-mail correspondents I would like to honor your request and move towards removing the inquiry from ***’s *** credit reportI attached the paperwork to honor this request please review and send backWe also addressed your concerns in regards to our securityHere at iLendingDIRECT we do not share personal customer or consumer informationAll personal customer information is secureSecurity is very important to us and we ensure that our customers and consumers private information is secured on many different levels through policies, procedure and technologyAs mentioned in the e-mail, we apologizes for the service that was provided at the time and this situation has been addressedAs a tenure employee here at iLendingDIRECT I can assure you this is not the way we conduct businessThank you for your time and partnership through this process and if you need addition information from me or if you have additional question please reach out to meThank you

Complaint:
I am rejecting this response because: I have been told this for a couple weeks nowI will believe it has been mailed when its in my hand How hard is it to mail out something? A business does not even have to make a trip to post office
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:This does not answer my original complaint that iLendingDIRECT, powered by Fleet Financial misrepresented themselves as a government agencyOn the letter sent to me it does not state iLendingDIRECT, powered by Fleet Financial Motor Vehicle Division it only in the first window of the envelope states MOTOR VEHICLE DIVISION Vehicle Document / Final Notice Personal & Confidential and in the next window is my name and addressThere are no other markings on the envelope to even suggest that it comes from iLendingDIRECT, powered by Fleet Financial and the only time is after you open the envelope and start to read the letter that it ever states who it is actually fromThis is very poor business practice and iLendingDIRECT, powered by Fleet Financial should be straight forward with the intended recipient of the letter from the start not to make them think it is a important correspondence from a government agency IE: MVD and possible issues with their vehicleTheir practice only gets the consumer to open their junk mail and should be stopped!!!!!! Oh and when I did ask to speak with a manager of the company they stated that they would not transfer me and to just opt out from future mailings from themThis does not stop their poor business practice of representation. iLendingDIRECT, powered by Fleet Financial needs to stop this practice or put iLendingDIRECT, powered by Fleet Financial on the top before the other MOTOR VEHICLE DIVISION Vehicle Document / Final Notice Personal & Confidential so the consumer knows who it is actually from
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I am in receipt of the paperwork, as requestedThe carrier selected by the business left the parcel on the ground, in the rain, and it went unnoticed for a few daysWhile I consider the matter closed, dealing with this company and the lengths I had to go to in order to get the requested paperwork back was about as pleasant as eating a light bulbUnprofessional, uncommunicative and sloppy

I have spoken with Mr*** yesterdayI was told that the check was going out yesterday but it did notI will make sure that this check goes out today and I will email Mr*** the tracking information as soon as I have it. I apologize for any inconvenience this has caused. Thank you,

Thank you for your time and we appreciate you providing us with detailed information in regards to your interaction with our organizationPlease allow our Customer Advocacy Director an opportunity to discuss this interactionShe would like to conduct a customer experience interview that will only
take a couple of minutesShe would be grateful for a chance to discuss the situation and seek learning opportunities for the future. She attempted to contact you however has been unable to leave you a voice mail requesting a call backHer name is Tabetha F* and she looks forward to hearing from youYou may reach her at (303) 397-or you may e-mail her at ***@ilendingdirect.comThank you

We are glad we were able to connect with you to discuss your auto refinance submissionWe hope that we will have the chance to earn your business in the future, however at this time due to determining factors communicated to us by our lending partners, we were unable to gain an approval for your auto refinance at this timeKeep in mind, that the original preapproval offer is based off little information that was provided to us before the application was submittedOnce the application process is complete, we see the full picture and are able to review all of the determining factors for acceptanceDetails of a pre-approval offer are not guaranteed, however we do our very best to structure the deal that meets your ultimate goal at the time of the auto refinance requestWhen you connected with our loan consultants they offered you guidance to assist for a future dealMy understanding of the situation is once you have satisfied the requests discussed, we will be able to send another application and try for the auto refinance at that timeContinue to work towards the guidance offered, so that we may have the opportunity to earn your business in the near futureIn the meantime if you have additional questions, concerns and comments that you would like to share with iLendingDIRECT, please reach out to our Customer Advocacy Director Tabetha F*She would be happy to discuss your file with youYou may reach her at 303-397-or you may e-mail her at tF*ilendingdirect.com

We had received the customer information via ***On the *** webpage, it specifically states that the customer's credit will have hard pulls by lending partners in order to establish a firm offer of creditIn this case, since customer did not read the disclosure and was unaware that
this would occur, I have sent a form to be completed by customer to have the inquiry removed by usIn regards to other lenders or companies, I cannot help with that as we have no affiliation with any of them

*** *** did not purchase or lease a vehicle from iFleetDIRECT, nor did she trade in a vehicle at iFleetDIRECTMs*** contacted iFleetDIRECT regarding purchasing a new vehicle; she also wanted to sell a ***. iFleetDIRECT referred Ms*** to a local *** dealership; however,
iFleetDIRECT agreed to buy the ***, with proceeds directed toward her down payment on her lease through the *** dealership. Ms*** leased a vehicle, and obtained financing, at the *** dealership. The *** dealership completed the title work; iFleetDIRECT has no knowledge of the *** dealership’s titling process or any products that she may have purchased through them

Initial Business Response /* (1000, 5, 2015/07/23) */
We were contacted by Mr*** asking for a lower paymentWe were able to get him approved for a new refinanceThe rate given to him was based upon his credit scoreMr*** was offered a few different options on his loanSome with a
warranty, some withoutHe then selected to move forward with the loan that included both *** and warrantyHe chose the option for the longer term that way he could have a lower monthly payment
We then sent contracts for him to review and signHe had paper documents at his home for daysThese forms included all pages of the entire contractHe then agreed to the terms and signed all pages of the contract and returned them to usHis loan received a final approval and was funded exactly the way that it was written in the contract
Mr***' mother then reviewed the contract and was upset by the termsShe stated that we should not have allowed her son to agree to these termsShe wanted the loan cancelledUnfortunately, the new loan had funded and his old loan had already been paid offWe explained to her that the additional *** and warranty were optional itemsIf he chose to, Mr*** could cancel these at any point and get the refund credited to his loanWe have already provided him those forms to him if he would like to remove these items from his loan