iLendingDIRECT, powered by Fleet Financial

Initial Business Response /* (1000, 6, 2015/08/19) */
The loan payoff we had received from his old lender initially, was correct. We sent that amount when the loan was completed. It would appear that during the transaction, his loan had a credit. We overpaid the the payoff amount and his account...

now had an overage. It has been sent out to his new lender as a principal payment per his contract.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The payoff to the original lender resulted in ~$4 overpayment. For which I was reimbursed by them.
The loan with the new lender, has never received a credit from anybody but myself.
Please provide evidence/a reference number for this transaction so the matter can be followed up with the new lender and hopefully resolved.
Thank you.
Final Business Response /* (4000, 10, 2015/09/01) */
As stated in the previous response, the remaining balance was sent to your lender. It was signed for by them on 8/2/02015. I have attached the UPS tracking number for your reference. 1Z1YXXXXXXXXXXXXXX
Please let me know if I can be of any further assistance.
Complaint Response Date bumped because: Holiday

Initial Business Response /* (1000, 10, 2015/10/27) */
This file was pre-approved. What this means is based on credit and initial information given, we will be able to assist with a loan. Once the file reaches the underwriters, all information is verified and a final approval is issued. In this...

case, the pre-approval fit and the final verifications did not pass the underwriting team.
While processing a refinance, you are always responsible to continue making your payments until the payoff is received. We do not advise someone to not pay their bills.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11399531, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We would be happy to remove any unauthorized credit inquiries from your credit bureau. As we do not pull credit bureaus without consent given in advance. At this time, the only inquiries that I show that we have ever made are from Sept. 2015 when you contacted us about refinancing your [redacted]...

[redacted] and gave authorization. If you do show additional inquiries since then, please forward the information to us such as date of inquiry and on which bureau and we can research and make any needed adjustments. Thank you.

Please accept our deepest apologizes for the gap in time from the last contact that you had with us. Historically we get back with our consumers with in a timely fashion and communicate the progress of the deal. We appreciate you reaching out to us and thank you for your time. Please allow our...

Customer Advocacy Director an opportunity to discuss your file with you. She will be grateful for a chance to discuss the situation. We greatly appreciate your time and look forward to speaking with you.  Customer Advocacy Director is [redacted] and her office number is [redacted] or you may e-mail her at [redacted]