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[redacted] had attempted to purchase two trucks through a fleet management company. During the process the fleet manager sold the vehicle to a different buyer. We cancelled that loan and sent cancellation to the lender. As with any lender, they have a cycle and  process internally and we have...

no control over their timeline. For the second vehicle that he purchased, the loan was completed and payment was wired to the fleet manager. [redacted] was told that his payment was not received. We verified that it had cleared our bank. For sake of customer service, we sent a check to the fleet manager as well until we could correct their filing error. At that point, the fleet manager stated that they located the wire. We then stopped payment on the check so that we would not overpay for the vehicle. The new check was deposited by the fleet manager due to their internal process not catching the notes that wire had cleared. When the check came back to them as unpaid, a rep from their office stated to [redacted] that our check had "bounced". [redacted] then stated that he was done with the process due to the inconvenience to him. After he decided not to move forward with the purchase, the fleet manager refunded our money that they had received via wire. It took a few days to post our system. As soon as it was received, we sent loan payoff cancellation to the new lender.  Again, a credit union has it's own internal process that we have no control over. I have verified that the loans have been closed and paid off for awhile now. I completely understand his frustration, but it was directed at the incorrect party.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]...

and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
They agreed that they should have not allowed other companies to do inquiries into my credit without my permission when I only gave them permission they sent me a form saying they would send it to the credit companies and have those inquiries taken off am expecting honest action from them.

We have spoken with Mr. [redacted] and he has confirmed receipt of all needed paperwork. We have also given him direction about how to file for a warranty claim in the future as well as how to go about requesting a reimbursement for any covered repairs that he paid for out of pocket.

Complaint: [redacted]
I am rejecting this response because: Due to the failure of ilending.net to timely payoff my note, I had to pay an additional month to [redacted]. Normally, and since my loan with [redacted] was reduced by the payment, my overall loan to [redacted] should have been reduced. All ilending did was reduce the payoff and I have not received a corrrsponding credit to my loan with [redacted]. So for this month my loan, which should have only cost me 381.00 now cost over 800.00 with no corresponding reduction to my new loan with [redacted]. I am going to file this with the Attorney Generals office in [redacted] as well as [redacted] to see how they wish for me to proceed. So it looks like I am out 487.00. Let's see what the AG's office says.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  At this time nothing has been resolved, but we will reach out to the business and provide documentation as to what occurred and update the Revdex.com and ask they do the same.  In addition to contact with the business we will be asking that any hard pulls to my credit as a result of this transaction be removed  from the 3 credit bureaus, as we were never made  a loan offer  or provided the terms despite being told there was one, and the  loan consultant declined that loan on our behalf  without our consent.Again we will reach out to eh business in the next 48 hours , provide any documentation  to help address the concerns and update the Revdex.com,
Sincerely,
[redacted]

Thank you for your time and comments in regards to your experience with my organization. I am glad we were able to connect, discuss the situation and work towards the future together. We appreciate your partnership and look forward to assisting you with in this upcoming month with all your auto...

refinance needs. You are working with one of the best loan consultants in our company and she will continue to counsel and guide you so, that we may structure the best deal that will fit your needs and savings. Thanks again for your time and partnership.

We have spoken with Mr. [redacted] and both of his refund checks have been processed. The GAP refund was issued and delivered. The warranty refund check was pending and has now been cut and tracking number has been provided for delivery to Mr. [redacted]. Please let us know should you need any further...

information.  Thanks!

We have spoken with [redacted] again this week to discuss the situation. We have sent her the paperwork to complete for her request. She has sent it back to us and it has been filed.

The landscaper, [redacted] works for [redacted] and was landscaping the property when the incident occurred. I have made numerous attempts to reach his superior with no luck and need some assistance.

We have processed the warranty refund for Mr. [redacted]. Originally, the refund request was not completed correctly and information was missing. Everything is now completed and the refund has been issued to the lien holder per the contract.

Complaint: [redacted]
I am rejecting this response because:iLending uses pressure tactics to accept their "suggestions". I REPEATEDLY refused their third party warranty and found out later I don't need gap insurance. I refused the warranty one TEN separate occasions and reviewed their warranty online to find out that it's totally bogus- hundreds of reviews that the warranty they sell is worse than a junk bond. It's unethical.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Please accept our deepest apologizes for the gap in time from the last contact that you had with us. Historically we get back with our consumers with in a timely fashion and communicate the progress of the deal. We appreciate you reaching out to us and thank you for your time. Thank you for your...

time this evening and we appreciate you speaking with our Customer Advocacy Director about the situation. We look forward to assisting you with your auto refinance needs in the future. As mentioned during this evening’s conversation our Customer Advocacy Director e-mailed you with her information.  So when you are ready to reach out please contact her and she will connect you with a Sr. Loan Consultant assist you. Many thanks for your time and partnership. Tell us why here...

Dear Mr. and Mrs. [redacted], We appreciate your time and thank you for communicating the situation to us. Please accept our apologizes for the experience you encountered. We can appreciate your concerns and I would like the opportunity to work towards setting your mind at ease in regards to your...

personal information. Here at iLendingDIRECT, we pride ourselves on ensuring a good customer experience, though understanding and communication. I would like the opportunity to discuss and learn from this situation. If I may, please request a call or e-mail from you at your earliest convenience. I can be reached at [redacted] or e-mail me at [redacted]. Thank you for your time and partnership in advance.

We have contacted the borrower to discuss the removal of the inquiry from his report. We did receive his authorization for the inquiry along with his application for a loan. We have sent the borrower a request form to complete regarding the removal process. Currently, we are waiting to get this back...

form him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our letter states it is from the motor vehicle division of iLending DIRECT. We tried to explain this to the customer. We did instruct them that they could opt out of future mailing is they were not interested. They then proceeded to call back multiple  times looking for anyone else to speak...

with. Our representative stated they couldn't transfer to the President of the company but they would take a message and have the correct person call back.At this point, the customer became upset and didn't like the answer that they were given.

I apologize for the experience that you have had with our company. You have every right to feel upset and your refund for the $209 has been processed and is being shipped to you immediately. Again I truly apologize.

We have contacted [redacted] and corrected the mix-up I his warranty. He now has the coverage that he wants and is good to go.

We have been in contact with [redacted] and have rectified this situation. There was miscommunication involved while processing her loan and we have taken care of her concerns.