Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
November 17, 2014Re: File No [redacted] Dear [redacted] ***,In response to your letter, please allow me to share with you my findings regarding the above-mentioned account.Mr [redacted] contacted IMC November 6, and requested a letter showing his account was paid in full be sent to him via email then be mailed to his home address after he paid his account offOur business practices is to wait a days for a check to clear and day for credit card payments to post to make sure the payment clears before we send a paid in full receiptIMC generated through our system a paid in full letter request on November 11th to be sent via email and November 12th, to be sent via USPSThe paid in full requests were sent by email and mailed to Mr [redacted] November 12th and November 13th, 2014.We apologize Mr [redacted] hasn’t received his paid in full letters as of yesterdays date IMC typed a paid in full letter and mailed the letter to Mr [redacted] November 13th, Please contact us at (317) 849- if our office may be of further assistance Sincerely, [redacted] Assistant Collections Manager
Re: File No [redacted] Dear [redacted] ***, We reviewed the calls on this account and agree that our agent could have provided better customer service to Ms*** We have addressed this issue and will use this instance as a training example on how we may better serve our consumers IMC Credit Services, LLC does not have an acting CEO They are owed by a parent company and that company is managed by a CEO IMC is managed by a General Manager, [redacted] Working out of this location is the parent company COO, which is a Chief Operations Officer, but he does not take consumer complaints Consumer complaints are handled by our management staff We have requested the copy of the bill from our client and will mail this to Ms [redacted] as soon as we receive it This account has never been reported to the credit reporting agencies by our company and we have marked the account with a do not report status to make sure this doesn’t affect her credit The consumer may call our collection manager, [redacted] , at (317) 849- [redacted] to discuss any questions or concerns they still has regarding this matter Sincerely, [redacted] Assistant Collections Manager
Revdex.com of Central IndianaNDelaware Street #2020Indianapolis, IN 46204-2599Attn: [redacted] ***Re: File No [redacted] Dear [redacted] ***, In response to your letter, please allow me to share with you my findings regarding the above-mentioned account Our office does accept the terms of the consumers settlement We do not respond via email and we do not have a letter to issue the consumer that meets her request IMC will always give the consumer the benefit of the doubt when it comes to address dependencies and validation notifications We will not delete an accurately reported account for payment in full but we will delete an account that if validation notice went to a bad address if the account is paid in full.Our office did agree to the settlement terms and attempted to contact the consumer to discuss her proposal If the accounts are paid per the settlement agreement our office will mail the consumer a letter confirming deletion from all three credit reporting agencies.The consumer may call our collection manager, Stacy [redacted] , to discuss any questions or concerns they still have regarding this matter at (317) 849-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] this does not resolve the problem of a bill being on my credit report because there is and now you say that its a diffrent bill regardless of that the info the billing company has I wrong because the last time I was contacted I went around this collections company and contacted the billing company direct and they did not havfe the right info the statments made my the collections company is wrong all over and still to this day had not sent me the copys of the bills they claim to have or any notice of any kind they say they did but they have not
To whom it may concern,Our office has reviewed the consumers calls and payment information Unfortunately our payment history does not indicate any payments other than what our agent provided the consumer and based on that information we are unable to make any payment adjustments to the account.Our office apologizes that the consumer had a negative experience with our office We have mailed a copy of the consumers payment history as of today's date It is my hope that this summary will aid the consumer in researching the payments mailed to our office If the consumer is able to provide additional payment information we will research any missing payments from the account.Sincerely, [redacted] Legal Department Manager
Re: File No [redacted] [redacted] Dear [redacted] ***,Mr [redacted] ’s account which has a date of service 6/14/for $368, originally reported to his credit and has now been removed as of1/30/as well as a deletion letter being mailed to his home address This account has now been closed and returned to the client.IMC received information from Mr [redacted] for date of service of 8/18/which was a copy of the bill showing a zero balance This information was forwarded to our client on 1/22/for research As of 1/30/our client is still researching this account to verify if any payments have been receivedThis account has never reported to Mr [redacted] ’s credit.The consumer still has a pending balance in our office but he does not have any accounts being reported to the credit reporting agencies Unfortunately, he will have to wait until we receive information from our client before we are able to provide additional information on the remaining balance.Our office apologizes for the frustration Mr [redacted] has experienced Our office will resolve this matter as soon as possible Sincerely, Jennifer P***
Revdex.com of Central IndianaNDelaware Street #2020Indianapolis,IN 46204-2599Attn: [redacted] ***Re: File No [redacted] Dear [redacted] ***, In response to your letter, please allow me to share with you my findings regarding the above-mentioned account Mr [redacted] contacted IMC December 2, and wanted to know why there was an account reporting on his credit regarding the debt in our office with [redacted] Health Mr [redacted] requested the account be removed from his credit and stated he never signed the financial consent On December 2, IMC requested a financial consent from [redacted] Health to verify the signature on the consent and advised MR [redacted] we would look at having the account deleted from his creditOn December 4, this account was deleted off of Mr [redacted] ’s credit On December 9, a deletion letter was mailed to Mr [redacted] at his home addressWe apologize to Mr [redacted] that a deletion letter wasn’t emailed to him as he requestedPer IMC Credit Services, LLC policy electronic communications are prohibited because we consider email to be an unsecured method of communication.The consumer may call our collection manager, [redacted] , to discuss any questions or concerns they still has regarding this matter Please contact me at (317) 849- if our office may be of further assistanceSincerely, [redacted] AssistantCollections Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Re: File No*** *** Dear *** ***,In response to your letter, please allow me to share with you my findings regarding the above-mentioned account. Mr*** originally contacted IMC May 14th, and stated he never received a letter from IMC regarding the
account with StVincent Randolph Hospital. IMC mailed a letter to Mr*** on May 15th, to the address he provided. Mr*** informed us that this bill was supposed to be paid by his insurance and he provided insurance information to IMC to have his insurance billed. IMC’s insurance department found that our client already had the provided insurance information in their system in which case our office would not rebill thru the clientIMC’s representative made attempts to contact Mr*** to provide him with this information but was unsuccessful in our phone attempts.Mr*** contacted IMC on January 21st, 2015. He spoke with a manager and a faxed proof of payment on the account. Our office has provided the information to StVincent Randolph Hospital for research and the account will be corrected if necessary.This account is not affecting Mr***’s credit because it was reported on his ex-wife not him.The consumer may call our collection manager, Jennifer P***, to discuss any questions or concerns they still has regarding this matter at (317) 849-6933. Sincerely, Jennifer P***Assistant Collections Manager
To Whom it May Concern:Our office attempted to call Mr*** this morning and received a disconnect message from the home number and a no voice mail for his cell phone. Our office receives incoming calls from 8:am to 6:pm and it may be beneficial for Mr *** to call us at (317) 849-since I am unable to confirm if the phone numbers we have are correct.We have reviewed the payment history and see that Mr*** set up a series of payments electronically with our office. He did pay off a route of accounts on 3/31/The payment received on 4/9/was posted to another account in our office. Our credit card information indicates that Mr*** did not specify where the payments were to be applied. The notes with the payment indicated that he did not know what account number he was paying on.A letter will be mailed on 4/22/to Mr*** with a payment history and a listing of accounts but he may call our office at anytime for additional information.Sincerely,Noelle *** ***Compliance Officer
December 18, 2014 Revdex.com of Central IndianaNDelaware Street #2020Indianapolis, IN 46204-2599Attn: *** ***Re: File No.*** *** *** Dear *** ***,In response to your letter, please allow me to share with you my findings regarding the above-mentioned
account. Mr*** contacted IMC December 3, and paid of his balance in full over the phone with our office. Mr*** requested a paid in full letter be emailed to him on several different occasions. IMC attempted to email Mr*** to the address he providedIMC Credit Services reviews any correspondence being sent to consumers that reside out of state by management or clerical support to make sure the correspondence is in compliance with state laws IMC, mailed a paid in full letter to Mr***'s home address via USPS mail on December 16, and requested another paid in full letter sent via email to the address he provided on December 18, 2014. IMC requested this account be deleted off Mr***’s credit December 18, and also mailed a letter to Mr*** confirming deletion.I apologize that the Mr***’s account was not handled more promptly and we are reviewing our internal practices for better customer service in the future. The consumer may call our collection manager,*** ***, to discuss any questions or concerns they still has regarding this matter at (317) 849-6933. Sincerely, *** ***Assistant Collections Manager
February 3, 2017 Revdex.com of Central IndianaAttn: [redacted]151 N Delaware Street #2020Indianapolis, IN 46204-2599 RE: ID Number [redacted] Dear Ms. [redacted], IMC Credit Services has reviewed the file Mr. [redacted] has referenced in his complaint. IMC Credit...
Services requested a letter be emailed to Mr. [redacted] on January 31, 2017. This letter will reflect there is no balance owing on his account. The letter was sent on February 1, 2017. The letter process may take several days from our initial request for Mr. [redacted] to receive his email. Mr. [redacted] referenced that he needed a receipt of his payment. In addition to this letter, we have requested a payment history be mailed to him. We are hopeful this will meet Mr. [redacted]’s needs. We apologize for any inconvenience to Mr. [redacted]. Should you or Mr. [redacted] have any further questions, please feel free to contact me directly. Sincerely, Stacy P[redacted]Administrative Collection Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
September 12, 2016 Revdex.com of Central Indiana 151 N. Delaware Street #2020 Indianapolis, IN 46204-2599 Attn: [redacted] Re: File No. [redacted] Dear [redacted], In response to your letter, please allow me to share with you my findings regarding...
the above-mentioned account. IMC Credit Services attempted to contact Ms. [redacted] and was unsuccessful. It is IMC’s company policy to only leave a voice mail if the consumers first name is stated on the voice mail. Ms. [redacted] account was never reported to the credit bureaus. A paid in full letter was requested to be emailed to Ms. [redacted] on September 7, 2016. The consumer may call our collection manager, Jennifer P[redacted], to discuss any questions or concerns they still have regarding this matter at (317) 849-6933. Sincerely, Jennifer P[redacted] Assistant Collections Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
March 30, 2017 Revdex.com of Central Indiana Attn: [redacted] 151 N Delaware Street #2020 Indianapolis, IN 46204-2599 RE: ID Number [redacted] Dear Ms. [redacted], IMC Credit Services has reviewed the file in reference to this matter. Our documentation indicates...
the account was handled appropriately. [redacted]’s accounts were listed with IMC Credit Services, LLC in July and August of 2016. Accounts listed with our agency are already past-due with our clients upon placement. IMC Credit Services, LLC attempts to work fairly with all consumers and offers many options for consumers to resolve their balances due. Long-term payment arrangements do not stop credit reporting. IMC Credit Services, LLC updates account information to the credit bureaus monthly. Any changes to the files, such as amounts owing due to payments received, will reflect timely with the bureaus. At this time we have stopped all payments and have reported the accounts as disputed to the credit bureaus. Should you or [redacted] have any further questions, please feel free to contact me directly. Sincerely, Stacy P[redacted] Administrative Collection Manager
Our office sent out confirmation of the payment arrangements to Ms. [redacted], January 15, 2016. Ms. [redacted] did confirm she is receiving her weekly payment reminders that show the payments being debited from her account along with current balance information. On 6/6/2016 our office mailed our...
a copy of the original payment confirmation letter and a copy of the payment history. Our office apologizes for any inconvenience caused in this matter. Sincerely, IMC Credit Services, LLC
October 14, 2016 Revdex.com of Central Indiana 151 N. Delaware Street #2020 Indianapolis, IN 46204-2599 Attn: [redacted] Re: File No. [redacted] Dear [redacted], In response to your letter, please allow me to share with you my findings regarding the...
above-mentioned account. IMC mailed validation letters on all accounts listed in our office to Mr. [redacted]’s home address on 6/8/11 and 2/9/12. Once letters were mailed, Mr. [redacted] had 30 days to dispute the validity of the debt on both accounts. IMC has attempted to contact Mr. [redacted] via telephone and left voice messages as well. IMC spoke with a Ms. [redacted] 2/29/12 and advised her of the accounts, as well as sent another statement of the balance due to Mr. [redacted]’s home address. IMC unfortunately hasn’t received anything from Mr. [redacted] in the mail or phone disputing his debt. If Mr. [redacted] had insurance at the time of service it is Mr. [redacted]'s responsibility to follow up with his insurance to insure his accounts are be billed accurately. Mr. [redacted]’s accounts with IMC Credit Services, LLC are past timely filing at this time. IMC Credit Services, LLC has marked Mr. [redacted]’s accounts as disputed with the credit bureaus and mailed copies of both of the bills to Mr. [redacted]’s home address via USPS on October 14, 2016. The consumer may call our collection manager, Jennifer P[redacted], to discuss any questions or concerns they still have regarding this matter at (317)849-6933. Sincerely, Jennifer P[redacted] Assistant Collections Manager
Re: File No. [redacted] Dear [redacted] In response to your letter, please allow me to share with you my findings regarding the above-mentioned account. Our office received an email 3/31/15 from the consumers spouse. Our office does not communicate via email which is...
our company policy. Our representative called the consumer on 3/30/15 and 3/31/15.We are happy to discuss this matter with Mr. [redacted] and apologize for the back and forth with our office.Mr. [redacted] may call our legal department to discuss any questions he still has regarding this matter at (317) 849-6933.Sincerely,Noelle [redacted]Compliance Officer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
November 17, 2014Re: File No [redacted] Dear [redacted] ***,In response to your letter, please allow me to share with you my findings regarding the above-mentioned account.Mr [redacted] contacted IMC November 6, and requested a letter showing his account was paid in full be sent to him via email then be mailed to his home address after he paid his account offOur business practices is to wait a days for a check to clear and day for credit card payments to post to make sure the payment clears before we send a paid in full receiptIMC generated through our system a paid in full letter request on November 11th to be sent via email and November 12th, to be sent via USPSThe paid in full requests were sent by email and mailed to Mr [redacted] November 12th and November 13th, 2014.We apologize Mr [redacted] hasn’t received his paid in full letters as of yesterdays date IMC typed a paid in full letter and mailed the letter to Mr [redacted] November 13th, Please contact us at (317) 849- if our office may be of further assistance Sincerely, [redacted] Assistant Collections Manager
Re: File No [redacted] Dear [redacted] ***, We reviewed the calls on this account and agree that our agent could have provided better customer service to Ms*** We have addressed this issue and will use this instance as a training example on how we may better serve our consumers IMC Credit Services, LLC does not have an acting CEO They are owed by a parent company and that company is managed by a CEO IMC is managed by a General Manager, [redacted] Working out of this location is the parent company COO, which is a Chief Operations Officer, but he does not take consumer complaints Consumer complaints are handled by our management staff We have requested the copy of the bill from our client and will mail this to Ms [redacted] as soon as we receive it This account has never been reported to the credit reporting agencies by our company and we have marked the account with a do not report status to make sure this doesn’t affect her credit The consumer may call our collection manager, [redacted] , at (317) 849- [redacted] to discuss any questions or concerns they still has regarding this matter Sincerely, [redacted] Assistant Collections Manager
Revdex.com of Central IndianaNDelaware Street #2020Indianapolis, IN 46204-2599Attn: [redacted] ***Re: File No [redacted] Dear [redacted] ***, In response to your letter, please allow me to share with you my findings regarding the above-mentioned account Our office does accept the terms of the consumers settlement We do not respond via email and we do not have a letter to issue the consumer that meets her request IMC will always give the consumer the benefit of the doubt when it comes to address dependencies and validation notifications We will not delete an accurately reported account for payment in full but we will delete an account that if validation notice went to a bad address if the account is paid in full.Our office did agree to the settlement terms and attempted to contact the consumer to discuss her proposal If the accounts are paid per the settlement agreement our office will mail the consumer a letter confirming deletion from all three credit reporting agencies.The consumer may call our collection manager, Stacy [redacted] , to discuss any questions or concerns they still have regarding this matter at (317) 849-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] this does not resolve the problem of a bill being on my credit report because there is and now you say that its a diffrent bill regardless of that the info the billing company has I wrong because the last time I was contacted I went around this collections company and contacted the billing company direct and they did not havfe the right info the statments made my the collections company is wrong all over and still to this day had not sent me the copys of the bills they claim to have or any notice of any kind they say they did but they have not
To whom it may concern,Our office has reviewed the consumers calls and payment information Unfortunately our payment history does not indicate any payments other than what our agent provided the consumer and based on that information we are unable to make any payment adjustments to the account.Our office apologizes that the consumer had a negative experience with our office We have mailed a copy of the consumers payment history as of today's date It is my hope that this summary will aid the consumer in researching the payments mailed to our office If the consumer is able to provide additional payment information we will research any missing payments from the account.Sincerely, [redacted] Legal Department Manager
Re: File No [redacted] [redacted] Dear [redacted] ***,Mr [redacted] ’s account which has a date of service 6/14/for $368, originally reported to his credit and has now been removed as of1/30/as well as a deletion letter being mailed to his home address This account has now been closed and returned to the client.IMC received information from Mr [redacted] for date of service of 8/18/which was a copy of the bill showing a zero balance This information was forwarded to our client on 1/22/for research As of 1/30/our client is still researching this account to verify if any payments have been receivedThis account has never reported to Mr [redacted] ’s credit.The consumer still has a pending balance in our office but he does not have any accounts being reported to the credit reporting agencies Unfortunately, he will have to wait until we receive information from our client before we are able to provide additional information on the remaining balance.Our office apologizes for the frustration Mr [redacted] has experienced Our office will resolve this matter as soon as possible Sincerely, Jennifer P***
Revdex.com of Central IndianaNDelaware Street #2020Indianapolis,IN 46204-2599Attn: [redacted] ***Re: File No [redacted] Dear [redacted] ***, In response to your letter, please allow me to share with you my findings regarding the above-mentioned account Mr [redacted] contacted IMC December 2, and wanted to know why there was an account reporting on his credit regarding the debt in our office with [redacted] Health Mr [redacted] requested the account be removed from his credit and stated he never signed the financial consent On December 2, IMC requested a financial consent from [redacted] Health to verify the signature on the consent and advised MR [redacted] we would look at having the account deleted from his creditOn December 4, this account was deleted off of Mr [redacted] ’s credit On December 9, a deletion letter was mailed to Mr [redacted] at his home addressWe apologize to Mr [redacted] that a deletion letter wasn’t emailed to him as he requestedPer IMC Credit Services, LLC policy electronic communications are prohibited because we consider email to be an unsecured method of communication.The consumer may call our collection manager, [redacted] , to discuss any questions or concerns they still has regarding this matter Please contact me at (317) 849- if our office may be of further assistanceSincerely, [redacted] AssistantCollections Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Re: File No*** *** Dear *** ***,In response to your letter, please allow me to share with you my findings regarding the above-mentioned account. Mr*** originally contacted IMC May 14th, and stated he never received a letter from IMC regarding the
account with StVincent Randolph Hospital. IMC mailed a letter to Mr*** on May 15th, to the address he provided. Mr*** informed us that this bill was supposed to be paid by his insurance and he provided insurance information to IMC to have his insurance billed. IMC’s insurance department found that our client already had the provided insurance information in their system in which case our office would not rebill thru the clientIMC’s representative made attempts to contact Mr*** to provide him with this information but was unsuccessful in our phone attempts.Mr*** contacted IMC on January 21st, 2015. He spoke with a manager and a faxed proof of payment on the account. Our office has provided the information to StVincent Randolph Hospital for research and the account will be corrected if necessary.This account is not affecting Mr***’s credit because it was reported on his ex-wife not him.The consumer may call our collection manager, Jennifer P***, to discuss any questions or concerns they still has regarding this matter at (317) 849-6933. Sincerely, Jennifer P***Assistant Collections Manager
To Whom it May Concern:Our office attempted to call Mr*** this morning and received a disconnect message from the home number and a no voice mail for his cell phone. Our office receives incoming calls from 8:am to 6:pm and it may be beneficial for Mr *** to call us at (317) 849-since I am unable to confirm if the phone numbers we have are correct.We have reviewed the payment history and see that Mr*** set up a series of payments electronically with our office. He did pay off a route of accounts on 3/31/The payment received on 4/9/was posted to another account in our office. Our credit card information indicates that Mr*** did not specify where the payments were to be applied. The notes with the payment indicated that he did not know what account number he was paying on.A letter will be mailed on 4/22/to Mr*** with a payment history and a listing of accounts but he may call our office at anytime for additional information.Sincerely,Noelle *** ***Compliance Officer
December 18, 2014 Revdex.com of Central IndianaNDelaware Street #2020Indianapolis, IN 46204-2599Attn: *** ***Re: File No.*** *** *** Dear *** ***,In response to your letter, please allow me to share with you my findings regarding the above-mentioned
account. Mr*** contacted IMC December 3, and paid of his balance in full over the phone with our office. Mr*** requested a paid in full letter be emailed to him on several different occasions. IMC attempted to email Mr*** to the address he providedIMC Credit Services reviews any correspondence being sent to consumers that reside out of state by management or clerical support to make sure the correspondence is in compliance with state laws IMC, mailed a paid in full letter to Mr***'s home address via USPS mail on December 16, and requested another paid in full letter sent via email to the address he provided on December 18, 2014. IMC requested this account be deleted off Mr***’s credit December 18, and also mailed a letter to Mr*** confirming deletion.I apologize that the Mr***’s account was not handled more promptly and we are reviewing our internal practices for better customer service in the future. The consumer may call our collection manager,*** ***, to discuss any questions or concerns they still has regarding this matter at (317) 849-6933. Sincerely, *** ***Assistant Collections Manager
February 3, 2017 Revdex.com of Central IndianaAttn: [redacted]151 N Delaware Street #2020Indianapolis, IN 46204-2599 RE: ID Number [redacted] Dear Ms. [redacted], IMC Credit Services has reviewed the file Mr. [redacted] has referenced in his complaint. IMC Credit...
Services requested a letter be emailed to Mr. [redacted] on January 31, 2017. This letter will reflect there is no balance owing on his account. The letter was sent on February 1, 2017. The letter process may take several days from our initial request for Mr. [redacted] to receive his email. Mr. [redacted] referenced that he needed a receipt of his payment. In addition to this letter, we have requested a payment history be mailed to him. We are hopeful this will meet Mr. [redacted]’s needs. We apologize for any inconvenience to Mr. [redacted]. Should you or Mr. [redacted] have any further questions, please feel free to contact me directly. Sincerely, Stacy P[redacted]Administrative Collection Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
September 12, 2016 Revdex.com of Central Indiana 151 N. Delaware Street #2020 Indianapolis, IN 46204-2599 Attn: [redacted] Re: File No. [redacted] Dear [redacted], In response to your letter, please allow me to share with you my findings regarding...
the above-mentioned account. IMC Credit Services attempted to contact Ms. [redacted] and was unsuccessful. It is IMC’s company policy to only leave a voice mail if the consumers first name is stated on the voice mail. Ms. [redacted] account was never reported to the credit bureaus. A paid in full letter was requested to be emailed to Ms. [redacted] on September 7, 2016. The consumer may call our collection manager, Jennifer P[redacted], to discuss any questions or concerns they still have regarding this matter at (317) 849-6933. Sincerely, Jennifer P[redacted] Assistant Collections Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
March 30, 2017 Revdex.com of Central Indiana Attn: [redacted] 151 N Delaware Street #2020 Indianapolis, IN 46204-2599 RE: ID Number [redacted] Dear Ms. [redacted], IMC Credit Services has reviewed the file in reference to this matter. Our documentation indicates...
the account was handled appropriately. [redacted]’s accounts were listed with IMC Credit Services, LLC in July and August of 2016. Accounts listed with our agency are already past-due with our clients upon placement. IMC Credit Services, LLC attempts to work fairly with all consumers and offers many options for consumers to resolve their balances due. Long-term payment arrangements do not stop credit reporting. IMC Credit Services, LLC updates account information to the credit bureaus monthly. Any changes to the files, such as amounts owing due to payments received, will reflect timely with the bureaus. At this time we have stopped all payments and have reported the accounts as disputed to the credit bureaus. Should you or [redacted] have any further questions, please feel free to contact me directly. Sincerely, Stacy P[redacted] Administrative Collection Manager
Our office sent out confirmation of the payment arrangements to Ms. [redacted], January 15, 2016. Ms. [redacted] did confirm she is receiving her weekly payment reminders that show the payments being debited from her account along with current balance information. On 6/6/2016 our office mailed our...
a copy of the original payment confirmation letter and a copy of the payment history. Our office apologizes for any inconvenience caused in this matter. Sincerely, IMC Credit Services, LLC
October 14, 2016 Revdex.com of Central Indiana 151 N. Delaware Street #2020 Indianapolis, IN 46204-2599 Attn: [redacted] Re: File No. [redacted] Dear [redacted], In response to your letter, please allow me to share with you my findings regarding the...
above-mentioned account. IMC mailed validation letters on all accounts listed in our office to Mr. [redacted]’s home address on 6/8/11 and 2/9/12. Once letters were mailed, Mr. [redacted] had 30 days to dispute the validity of the debt on both accounts. IMC has attempted to contact Mr. [redacted] via telephone and left voice messages as well. IMC spoke with a Ms. [redacted] 2/29/12 and advised her of the accounts, as well as sent another statement of the balance due to Mr. [redacted]’s home address. IMC unfortunately hasn’t received anything from Mr. [redacted] in the mail or phone disputing his debt. If Mr. [redacted] had insurance at the time of service it is Mr. [redacted]'s responsibility to follow up with his insurance to insure his accounts are be billed accurately. Mr. [redacted]’s accounts with IMC Credit Services, LLC are past timely filing at this time. IMC Credit Services, LLC has marked Mr. [redacted]’s accounts as disputed with the credit bureaus and mailed copies of both of the bills to Mr. [redacted]’s home address via USPS on October 14, 2016. The consumer may call our collection manager, Jennifer P[redacted], to discuss any questions or concerns they still have regarding this matter at (317)849-6933. Sincerely, Jennifer P[redacted] Assistant Collections Manager
Re: File No. [redacted] Dear [redacted] In response to your letter, please allow me to share with you my findings regarding the above-mentioned account. Our office received an email 3/31/15 from the consumers spouse. Our office does not communicate via email which is...
our company policy. Our representative called the consumer on 3/30/15 and 3/31/15.We are happy to discuss this matter with Mr. [redacted] and apologize for the back and forth with our office.Mr. [redacted] may call our legal department to discuss any questions he still has regarding this matter at (317) 849-6933.Sincerely,Noelle [redacted]Compliance Officer