Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear b
I found this fake “delinquency” during the loan application process. I was provided with no notification that anything was being posted to my credit report, and I checked it in June prior to entering the loan application process.
Both bills happened in March/April, when my mother in law died. It impacted my health. Insurance processing the bill took 4-5 months. I sent in co-pay in advance of knowing my bill amount. Once the final bill from the medical providers was sent I sent the payment to the medical providers in full. [redacted] takes 4-6 weeks to process payments.
Everything was paid, and clear by September 2015.
IMC has been putting these on my credit report since September, and failing to receive updated accounts from their clients, or to update individual accounts.
When I called IMC, the representative refused to provide me with a person’s name. For example, who am I faxing this to? Who am I talking to?
They expected me to provide my social security number to a phone operator, from a company I have never heard of, from a person who refuses to identify themselves.
Also, the first time I called to provide them information in September that the bill was paid, the representative started yelling at me.
In other words, I reported this to IMC verbally, by fax, and still it was necessary to report their company.
What if someone had a serious illness? Or cancer for one year?
IMC is not operating in accordance with the Fair Debt Collection, or Fair Credit reporting Act.
How has this impacted me? Most likely, my loan will be at a higher rate because of this.
Each of those reports takes my credit score down 50-100 points.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I contacted the billing dept at [redacted] and I informed them of the problem I am having with IMC. I was again told that I have a zero balance on my account. They provided me with the web service called MYCHART so I could print out my account details. It clearly shows a zero balance. I have already endured Cancer as well as the financial burden of paying continuously for 18 months to pay my medical bills in full. Now I have to endure the anxiety of being harassed by a collection agency that does not want to comply with the FCRPA. IMC has not produced the actual bill per my validation request, but has continued to damage my credit and my good name. I had hoped that by contacting the Revdex.com, this matter would be resolved without litigation. But it has become clear to me that IMC has no intention of removing the erroneous bill from my credit report. I have given IMC ample time to remove the erroneous bill that they placed on my credit report on 12/15/2016, but they have refused to do so. Therefore, it is my intention to pursue legal action to the fullest extent. Thank you.
January 23, 2017 Revdex.com of Central IndianaAttn: [redacted]151 N Delaware Street #2020Indianapolis, IN 46204-2599 RE: ID Number [redacted] Dear Ms. [redacted], This letter serves as our response to the complaint filed by [redacted]
[redacted]. IMC Credit Services...
received a file from our client [redacted]
[redacted] on July 20, 2016 for [redacted]. We sent a validation letter to her current address on July 23, 2016. IMC Credit Services received a certified mail letter from [redacted] on December 27, 2016 disputing the debt. At that time her account was flagged to be reported as disputed to all three credit bureaus and verification of the debt was requested. On January 17, 2017 a copy of bill was mailed to her address. Should you or [redacted] have any further questions, please feel free to contact me at (317) 829-0076. Sincerely, Stacy P[redacted]Administrative Collection Manager
March 30, 2017 Revdex.com of Central IndianaAttn: [redacted]
151 N Delaware Street #2020Indianapolis, IN 46204-2599 RE: ID Number [redacted] Dear Ms. [redacted], IMC Credit Services has reviewed the file in reference to this matter. [redacted] contacted our...
office on December 12, 2016. At that time he indicated he had paid an account on line and wanted to ensure the account was not listed on his credit. The account was not reported on his credit, nor was the payment posted on our system and this was communicated to Mr. [redacted]. Mr. [redacted] was informed he had another account in our agency that was listed on his credit file and he was informed that once the account was paid we would report the account as paid in full to the credit bureaus. [redacted] chose to pay both accounts in full over-the-phone to ensure that payment would be posted to both accounts as soon as possible. Mr. [redacted]’s payments were posted to both of his accounts and paid them in full. The payment of $58.22 was posted first and was posted to the larger account. When the payment of $488.81 was posted, it paid off the larger account and then paid off the smaller account as well. When Mr. [redacted] requested his payment back through his credit card vendor, the payment of $488.81 was reversed ($58.22 for the smaller account and $430.59 for the larger account). The smaller account was not reported to his credit. We realize the payment of $58.22 was intended for the smaller account and because of this posting error, we are having the payment of $58.22 moved to the correct account and have requested deletion of the larger account from his credit. The account balance of $488.81 remains due in our office. Should you or Mr. [redacted] need any additional information, please feel free to contact me directly. Sincerely, Stacy P[redacted]Administrative Collection Manager
September 11, 2017 Revdex.com of Central Indiana Attn: [redacted] 151 N Delaware Street #2020 Indianapolis, IN 46204-2599 RE: ID Number [redacted] Dear Ms. [redacted], IMC Credit Services, LLC has reviewed the complaint received by [redacted]
[redacted] We...
are deleting Mr. [redacted]’s accounts from his credit file. We have requested a copy of the signed financial agreement from our client and have not yet received this document. We will continue to investigate this matter once this is received. Should you or Mr. [redacted] need any additional information, please feel free to contact me directly. Sincerely, Stacy P[redacted] Administrative Collection Manager
January 12, 2017 Revdex.com of Central IndianaAttn: [redacted]151 N Delaware Street #2020Indianapolis, IN 46204-2599 RE: ID Number [redacted] Dear Ms. [redacted], This letter serves as our response to the complaint filed by [redacted]. IMC Credit Services has...
no records of any file for [redacted] of [redacted]. We do not have Mr. [redacted]’s telephone number in our data-base. Mr. [redacted] did not list the telephone number that has been calling him, only IMC Credit Services, LLC. We do know that there are other companies with a similar name. We apologize to Mr. [redacted] for his inconvenience but we have no record of attempting to contact him. Should you have any questions, please feel free to contact me at (317) 829-0076. Sincerely, Stacy P[redacted]Administrative Collection Manager
February 2, 2017 Revdex.com of Central IndianaAttn: [redacted]151 N Delaware Street #2020Indianapolis, IN 46204-2599 RE: ID Number [redacted] Dear Ms. [redacted], This letter serves as our second response to the complaint filed by [redacted]. IMC Credit Services received a file from our client Community Health Network on July 20, 2016 for [redacted]. We sent a validation letter to her current address on July 23, 2016. The validation letter is also considered a first notice. IMC Credit Services received a certified mail letter from [redacted] on December 27, 2016 disputing the debt. At that time her account was flagged to be reported as disputed to all three credit bureaus and verification of the debt was requested. On January 17, 2017 a copy of the bill was mailed Ms. [redacted]. This statement is from our client’s office, listing any payments prior to the account being listed with our agency. We also included a summary letter listing the current balance as $170.00. We have inquired with our client and they verified the balance in our office remains due. Having additional payment information such as how and when she paid the client would be helpful for a payment research. Should you or [redacted] have any further questions, please feel free to contact me at (317) 829-0076. Sincerely, Stacy P[redacted]Administrative Collection Manager
September 20, 2016 Revdex.com of Central Indiana 151 N. Delaware Street #2020 Indianapolis, IN 46204-2599 Attn: [redacted] Re: File No. [redacted] Dear [redacted],September 20, 2016 Revdex.com of Central Indiana151 N. Delaware Street #2020Indianapolis, IN...
46204-2599Attn: [redacted] Re: File No. [redacted] Dear [redacted], In response to your letter, please allow me to share with you my findings regarding the above-mentioned account. IMC mailed a validation letter to Ms. [redacted] regarding her account on December 19, 2011. IMC received an Experian dispute on June 18th and September 9, 2016 as well as an Equifax dispute on September 2, 2016. IMC has never received a dispute from TransUnion therefor nothing has been deleted from TransUnion. IMC did update all three credit bureaus as disputed on July 11, 2016 with a date opened of December 11, 2011. Once a dispute is received at IMC Credit services the accounts are flagged as disputed, a copy of the bill is requested, and the information provided by the consumer on the dispute is verified with the information listed on the account with IMC. IMC has mailed a copy of Ms. [redacted]’s bill out via USPS to her home address on September 20, 2016. I apologize for any inconvenience this has caused Ms. [redacted]. The consumer may call our collection manager, Jennifer P[redacted], to discuss any questions or concerns they still have regarding this matter at (317) 849-6933. Sincerely, Jennifer P[redacted]Assistant Collections Manager Sincerely, Jennifer P[redacted] Assistant Collections Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. I would also request that IMC send this information to my mailing address. That information will be removed from my credit report and billing information of the outstanding amount due with an account number noted, and information on who I can contact directly to make payment to.
Regards,
[redacted]
November 17, 2014Re: File No. [redacted] Dear [redacted],In response to your letter, please allow me to share with you my findings regarding the above-mentioned account.Mr. [redacted] contacted IMC November 6, 2014 and requested a letter showing his account was paid in full be sent...
to him via email then be mailed to his home address after he paid his account off. Our business practices is to wait a 10 days for a check to clear and 1 day for credit card payments to post to make sure the payment clears before we send a paid in full receipt. IMC generated through our system a paid in full letter request on November 11th to be sent via email and November 12th, 2014 to be sent via USPS. The paid in full requests were sent by email and mailed to Mr. [redacted] November 12th and November 13th, 2014.We apologize Mr. [redacted] hasn’t received his paid in full letters as of yesterdays date. IMC typed a paid in full letter and mailed the letter to Mr. [redacted] November 13th, 2014. Please contact us at (317) 849-6933 if our office may be of further assistance. Sincerely,[redacted]Assistant Collections Manager
We reviewed the calls
on this account and agree that our agent could have provided better customer
service to Ms. [redacted]. We have addressed
this issue and will use this instance as a training example on...
how we may
better serve our consumers.
IMC Credit Services,
LLC does not have an acting CEO. They
are owed by a parent company and that company is managed by a CEO. IMC is managed by a General Manager, [redacted]. Working out of this location is the parent company COO, which is a Chief Operations Officer, but he does not take consumer complaints. Consumer complaints are handled by our management staff.
We have requested the
copy of the bill from our client and will mail this to Ms. [redacted] as soon as we
receive it.
This account has never
been reported to the credit reporting agencies by our company and we have marked the account with a do
not report status to make sure this doesn’t affect her credit.
The consumer may call our
collection manager, [redacted], at (317) 849-[redacted] to discuss any questions or concerns they
still has regarding this matter.
September 30, 2016 Revdex.com of Central Indiana 151 N. Delaware Street #2020 Indianapolis, IN 46204-2599 Attn: [redacted] Re: File No. [redacted] Dear [redacted], In response to your letter, please allow me to share with you my findings regarding the above-mentioned account. IMC Credit Services, LLC received Ms. [redacted]’s account on 12/11/2011. IMC mailed the initial validation letter to Ms. [redacted] on 12/19/11 and made calls to the number provided on the account before IMC had received the dispute from Ms. [redacted]. IMC mailed a copy of Ms. [redacted]’s bill out via USPS mail to her home address on September 20, 2016 and mailed another copy on September 27, 2016 via USPS mail. In addition to a credit bureau dispute, IMC received an email directly from Ms. [redacted] stating she wasn’t aware of the bill and requested that we contact her. We have recently made several unsuccessful attempts to contact Ms. [redacted] to go over her account. Ms. [redacted]’s account has been handled appropriately as far as documenting and updating her credit file with the dispute, and sending verification of the debt that was provided by the original creditor. As Ms. [redacted] has requested no calls, we will make no further attempts to contact her by telephone. Should Ms. [redacted] contact our office I feel confident we could work through Ms. [redacted]’s concerns. The management team is available Monday through Thursday 8am to 7pm and Fridays from 8am to 6pm. I apologize for any inconvenience this has caused Ms. [redacted]. Sincerely, Jennifer P[redacted] Assistant Collections Manager
Revdex.com of Central Indiana151 N. Delaware Street #2020Indianapolis,IN 46204-2599Attn: [redacted]Re: File No. [redacted]Dear [redacted], In response to your letter, please allow me to share with you my findings regarding the above-mentioned account. Mr. [redacted] contacted IMC...
December 2, 2014 and wanted to know why there was an account reporting on his credit regarding the debt in our office with [redacted] Health. Mr. [redacted] requested the account be removed from his credit and stated he never signed the financial consent. On December 2, 2014 IMC requested a financial consent from [redacted] Health to verify the signature on the consent and advised MR. [redacted] we would look at having the account deleted from his credit. On December 4, 2014 this account was deleted off of Mr. [redacted]’s credit. On December 9, 2014 a deletion letter was mailed to Mr. [redacted] at his home address. We apologize to Mr. [redacted] that a deletion letter wasn’t emailed to him as he requested. Per IMC Credit Services, LLC policy electronic communications are prohibited because we consider email to be an unsecured method of communication.The consumer may call our collection manager, [redacted], to discuss any questions or concerns they still has regarding this matter. Please contact me at (317) 849-6933 if our office may be of further assistance. Sincerely, [redacted]
[redacted]AssistantCollections Manager
September 11, 2017 Revdex.com of Central Indiana Attn: [redacted] 151 N Delaware Street #2020 Indianapolis, IN 46204-2599 RE: ID Number [redacted] Dear Ms. [redacted], IMC Credit Services, LLC has reviewed the complaint received by [redacted]. We...
have requested a deletion of the accounts from the credit bureaus. We have requested itemized copies of bills be mailed to [redacted]. Should you or [redacted] need any additional information, please feel free to contact me directly. Sincerely, Stacy P[redacted] Administrative Collection Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] this does not resolve the problem of a bill being on my credit report because there is and now you say that its a diffrent bill regardless of that the info the billing company has I wrong because the last time I was contacted I went around this collections company and contacted the billing company direct and they did not havfe the right info. the statments made my the collections company is wrong all over and still to this day had not sent me the copys of the bills they claim to have or any notice of any kind they say they did but they have not
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear b
I found this fake “delinquency” during the loan application process. I was provided with no notification that anything was being posted to my credit report, and I checked it in June prior to entering the loan application process.
Both bills happened in March/April, when my mother in law died. It impacted my health. Insurance processing the bill took 4-5 months. I sent in co-pay in advance of knowing my bill amount. Once the final bill from the medical providers was sent I sent the payment to the medical providers in full. [redacted] takes 4-6 weeks to process payments.
Everything was paid, and clear by September 2015.
IMC has been putting these on my credit report since September, and failing to receive updated accounts from their clients, or to update individual accounts.
When I called IMC, the representative refused to provide me with a person’s name. For example, who am I faxing this to? Who am I talking to?
They expected me to provide my social security number to a phone operator, from a company I have never heard of, from a person who refuses to identify themselves.
Also, the first time I called to provide them information in September that the bill was paid, the representative started yelling at me.
In other words, I reported this to IMC verbally, by fax, and still it was necessary to report their company.
What if someone had a serious illness? Or cancer for one year?
IMC is not operating in accordance with the Fair Debt Collection, or Fair Credit reporting Act.
How has this impacted me? Most likely, my loan will be at a higher rate because of this.
Each of those reports takes my credit score down 50-100 points.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I contacted the billing dept at [redacted] and I informed them of the problem I am having with IMC. I was again told that I have a zero balance on my account. They provided me with the web service called MYCHART so I could print out my account details. It clearly shows a zero balance. I have already endured Cancer as well as the financial burden of paying continuously for 18 months to pay my medical bills in full. Now I have to endure the anxiety of being harassed by a collection agency that does not want to comply with the FCRPA. IMC has not produced the actual bill per my validation request, but has continued to damage my credit and my good name. I had hoped that by contacting the Revdex.com, this matter would be resolved without litigation. But it has become clear to me that IMC has no intention of removing the erroneous bill from my credit report. I have given IMC ample time to remove the erroneous bill that they placed on my credit report on 12/15/2016, but they have refused to do so. Therefore, it is my intention to pursue legal action to the fullest extent. Thank you.
January 23, 2017 Revdex.com of Central IndianaAttn: [redacted]151 N Delaware Street #2020Indianapolis, IN 46204-2599 RE: ID Number [redacted] Dear Ms. [redacted], This letter serves as our response to the complaint filed by [redacted]
[redacted]. IMC Credit Services...
received a file from our client [redacted]
[redacted] on July 20, 2016 for [redacted]. We sent a validation letter to her current address on July 23, 2016. IMC Credit Services received a certified mail letter from [redacted] on December 27, 2016 disputing the debt. At that time her account was flagged to be reported as disputed to all three credit bureaus and verification of the debt was requested. On January 17, 2017 a copy of bill was mailed to her address. Should you or [redacted] have any further questions, please feel free to contact me at (317) 829-0076. Sincerely, Stacy P[redacted]Administrative Collection Manager
March 30, 2017 Revdex.com of Central IndianaAttn: [redacted]
151 N Delaware Street #2020Indianapolis, IN 46204-2599 RE: ID Number [redacted] Dear Ms. [redacted], IMC Credit Services has reviewed the file in reference to this matter. [redacted] contacted our...
office on December 12, 2016. At that time he indicated he had paid an account on line and wanted to ensure the account was not listed on his credit. The account was not reported on his credit, nor was the payment posted on our system and this was communicated to Mr. [redacted]. Mr. [redacted] was informed he had another account in our agency that was listed on his credit file and he was informed that once the account was paid we would report the account as paid in full to the credit bureaus. [redacted] chose to pay both accounts in full over-the-phone to ensure that payment would be posted to both accounts as soon as possible. Mr. [redacted]’s payments were posted to both of his accounts and paid them in full. The payment of $58.22 was posted first and was posted to the larger account. When the payment of $488.81 was posted, it paid off the larger account and then paid off the smaller account as well. When Mr. [redacted] requested his payment back through his credit card vendor, the payment of $488.81 was reversed ($58.22 for the smaller account and $430.59 for the larger account). The smaller account was not reported to his credit. We realize the payment of $58.22 was intended for the smaller account and because of this posting error, we are having the payment of $58.22 moved to the correct account and have requested deletion of the larger account from his credit. The account balance of $488.81 remains due in our office. Should you or Mr. [redacted] need any additional information, please feel free to contact me directly. Sincerely, Stacy P[redacted]Administrative Collection Manager
September 11, 2017 Revdex.com of Central Indiana Attn: [redacted] 151 N Delaware Street #2020 Indianapolis, IN 46204-2599 RE: ID Number [redacted] Dear Ms. [redacted], IMC Credit Services, LLC has reviewed the complaint received by [redacted]
[redacted] We...
are deleting Mr. [redacted]’s accounts from his credit file. We have requested a copy of the signed financial agreement from our client and have not yet received this document. We will continue to investigate this matter once this is received. Should you or Mr. [redacted] need any additional information, please feel free to contact me directly. Sincerely, Stacy P[redacted] Administrative Collection Manager
January 12, 2017 Revdex.com of Central IndianaAttn: [redacted]151 N Delaware Street #2020Indianapolis, IN 46204-2599 RE: ID Number [redacted] Dear Ms. [redacted], This letter serves as our response to the complaint filed by [redacted]. IMC Credit Services has...
no records of any file for [redacted] of [redacted]. We do not have Mr. [redacted]’s telephone number in our data-base. Mr. [redacted] did not list the telephone number that has been calling him, only IMC Credit Services, LLC. We do know that there are other companies with a similar name. We apologize to Mr. [redacted] for his inconvenience but we have no record of attempting to contact him. Should you have any questions, please feel free to contact me at (317) 829-0076. Sincerely, Stacy P[redacted]Administrative Collection Manager
February 2, 2017 Revdex.com of Central IndianaAttn: [redacted]151 N Delaware Street #2020Indianapolis, IN 46204-2599 RE: ID Number [redacted] Dear Ms. [redacted], This letter serves as our second response to the complaint filed by [redacted]. IMC Credit Services received a file from our client Community Health Network on July 20, 2016 for [redacted]. We sent a validation letter to her current address on July 23, 2016. The validation letter is also considered a first notice. IMC Credit Services received a certified mail letter from [redacted] on December 27, 2016 disputing the debt. At that time her account was flagged to be reported as disputed to all three credit bureaus and verification of the debt was requested. On January 17, 2017 a copy of the bill was mailed Ms. [redacted]. This statement is from our client’s office, listing any payments prior to the account being listed with our agency. We also included a summary letter listing the current balance as $170.00. We have inquired with our client and they verified the balance in our office remains due. Having additional payment information such as how and when she paid the client would be helpful for a payment research. Should you or [redacted] have any further questions, please feel free to contact me at (317) 829-0076. Sincerely, Stacy P[redacted]Administrative Collection Manager
September 20, 2016 Revdex.com of Central Indiana 151 N. Delaware Street #2020 Indianapolis, IN 46204-2599 Attn: [redacted] Re: File No. [redacted] Dear [redacted],September 20, 2016 Revdex.com of Central Indiana151 N. Delaware Street #2020Indianapolis, IN...
46204-2599Attn: [redacted] Re: File No. [redacted] Dear [redacted], In response to your letter, please allow me to share with you my findings regarding the above-mentioned account. IMC mailed a validation letter to Ms. [redacted] regarding her account on December 19, 2011. IMC received an Experian dispute on June 18th and September 9, 2016 as well as an Equifax dispute on September 2, 2016. IMC has never received a dispute from TransUnion therefor nothing has been deleted from TransUnion. IMC did update all three credit bureaus as disputed on July 11, 2016 with a date opened of December 11, 2011. Once a dispute is received at IMC Credit services the accounts are flagged as disputed, a copy of the bill is requested, and the information provided by the consumer on the dispute is verified with the information listed on the account with IMC. IMC has mailed a copy of Ms. [redacted]’s bill out via USPS to her home address on September 20, 2016. I apologize for any inconvenience this has caused Ms. [redacted]. The consumer may call our collection manager, Jennifer P[redacted], to discuss any questions or concerns they still have regarding this matter at (317) 849-6933. Sincerely, Jennifer P[redacted]Assistant Collections Manager Sincerely, Jennifer P[redacted] Assistant Collections Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. I would also request that IMC send this information to my mailing address. That information will be removed from my credit report and billing information of the outstanding amount due with an account number noted, and information on who I can contact directly to make payment to.
Regards,
[redacted]
November 17, 2014Re: File No. [redacted] Dear [redacted],In response to your letter, please allow me to share with you my findings regarding the above-mentioned account.Mr. [redacted] contacted IMC November 6, 2014 and requested a letter showing his account was paid in full be sent...
to him via email then be mailed to his home address after he paid his account off. Our business practices is to wait a 10 days for a check to clear and 1 day for credit card payments to post to make sure the payment clears before we send a paid in full receipt. IMC generated through our system a paid in full letter request on November 11th to be sent via email and November 12th, 2014 to be sent via USPS. The paid in full requests were sent by email and mailed to Mr. [redacted] November 12th and November 13th, 2014.We apologize Mr. [redacted] hasn’t received his paid in full letters as of yesterdays date. IMC typed a paid in full letter and mailed the letter to Mr. [redacted] November 13th, 2014. Please contact us at (317) 849-6933 if our office may be of further assistance. Sincerely,[redacted]Assistant Collections Manager
Re: File No. [redacted]
[redacted]
Dear
[redacted],
We reviewed the calls
on this account and agree that our agent could have provided better customer
service to Ms. [redacted]. We have addressed
this issue and will use this instance as a training example on...
how we may
better serve our consumers.
IMC Credit Services,
LLC does not have an acting CEO. They
are owed by a parent company and that company is managed by a CEO. IMC is managed by a General Manager, [redacted]. Working out of this location is the parent company COO, which is a Chief Operations Officer, but he does not take consumer complaints. Consumer complaints are handled by our management staff.
We have requested the
copy of the bill from our client and will mail this to Ms. [redacted] as soon as we
receive it.
This account has never
been reported to the credit reporting agencies by our company and we have marked the account with a do
not report status to make sure this doesn’t affect her credit.
The consumer may call our
collection manager, [redacted], at (317) 849-[redacted] to discuss any questions or concerns they
still has regarding this matter.
Sincerely,
[redacted]
Assistant
Collections Manager
September 30, 2016 Revdex.com of Central Indiana 151 N. Delaware Street #2020 Indianapolis, IN 46204-2599 Attn: [redacted] Re: File No. [redacted] Dear [redacted], In response to your letter, please allow me to share with you my findings regarding the above-mentioned account. IMC Credit Services, LLC received Ms. [redacted]’s account on 12/11/2011. IMC mailed the initial validation letter to Ms. [redacted] on 12/19/11 and made calls to the number provided on the account before IMC had received the dispute from Ms. [redacted]. IMC mailed a copy of Ms. [redacted]’s bill out via USPS mail to her home address on September 20, 2016 and mailed another copy on September 27, 2016 via USPS mail. In addition to a credit bureau dispute, IMC received an email directly from Ms. [redacted] stating she wasn’t aware of the bill and requested that we contact her. We have recently made several unsuccessful attempts to contact Ms. [redacted] to go over her account. Ms. [redacted]’s account has been handled appropriately as far as documenting and updating her credit file with the dispute, and sending verification of the debt that was provided by the original creditor. As Ms. [redacted] has requested no calls, we will make no further attempts to contact her by telephone. Should Ms. [redacted] contact our office I feel confident we could work through Ms. [redacted]’s concerns. The management team is available Monday through Thursday 8am to 7pm and Fridays from 8am to 6pm. I apologize for any inconvenience this has caused Ms. [redacted]. Sincerely, Jennifer P[redacted] Assistant Collections Manager
Revdex.com of Central Indiana151 N. Delaware Street #2020Indianapolis,IN 46204-2599Attn: [redacted]Re: File No. [redacted]Dear [redacted], In response to your letter, please allow me to share with you my findings regarding the above-mentioned account. Mr. [redacted] contacted IMC...
December 2, 2014 and wanted to know why there was an account reporting on his credit regarding the debt in our office with [redacted] Health. Mr. [redacted] requested the account be removed from his credit and stated he never signed the financial consent. On December 2, 2014 IMC requested a financial consent from [redacted] Health to verify the signature on the consent and advised MR. [redacted] we would look at having the account deleted from his credit. On December 4, 2014 this account was deleted off of Mr. [redacted]’s credit. On December 9, 2014 a deletion letter was mailed to Mr. [redacted] at his home address. We apologize to Mr. [redacted] that a deletion letter wasn’t emailed to him as he requested. Per IMC Credit Services, LLC policy electronic communications are prohibited because we consider email to be an unsecured method of communication.The consumer may call our collection manager, [redacted], to discuss any questions or concerns they still has regarding this matter. Please contact me at (317) 849-6933 if our office may be of further assistance. Sincerely, [redacted]
[redacted]AssistantCollections Manager
September 11, 2017 Revdex.com of Central Indiana Attn: [redacted] 151 N Delaware Street #2020 Indianapolis, IN 46204-2599 RE: ID Number [redacted] Dear Ms. [redacted], IMC Credit Services, LLC has reviewed the complaint received by [redacted]. We...
have requested a deletion of the accounts from the credit bureaus. We have requested itemized copies of bills be mailed to [redacted]. Should you or [redacted] need any additional information, please feel free to contact me directly. Sincerely, Stacy P[redacted] Administrative Collection Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] this does not resolve the problem of a bill being on my credit report because there is and now you say that its a diffrent bill regardless of that the info the billing company has I wrong because the last time I was contacted I went around this collections company and contacted the billing company direct and they did not havfe the right info. the statments made my the collections company is wrong all over and still to this day had not sent me the copys of the bills they claim to have or any notice of any kind they say they did but they have not