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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
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[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** The concern was submitted on 8/and Jake Sweeney did not send the pull request until 8/18, so they waited days later, makes no since to meI will not be satisfied until it is removedOnce it is removed, I will be satisfied

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Waiting for Jake Sweeney to send a letter of removal of the inquiries on my credit report and also waiting for an update from the credit these inquiries have been successful removedThank you.Regards,
*** ***

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Since this complaint was filed the car has been completed and returned to the customer. In the complaint the customer made reference to the part being ordered days after we told him was ordered. Attached is a copy of the parts order sheet where we in fact ordered it on
08.06.15. I understand the customers frustration in the delay of parts but Jake Sweeney is at Chrysler's mercy as we do not build parts. I will be more than happy to call *** *** and apologize for the time it took to repair his vehicle but we did not lie to him as our parts order form shows. We also do not feel compensation for insurance and plates would be our responsibility as we did not build the car or the parts to handle a recall that was issued by Chrysler. Maybe Chrysler will pay him for those items. Thank you for your time. Any further questions please feel free to contact me
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]When I took my vehicle to the dealership I told them I had difficulty starting my carI told them to only reprogram the key phobe onlyI was later told the vehicle needed repairs to the fuel line and injectorsI do not know the dealership came to these conclusions since the vehicle will not start without an operational key phobe and furthermore I did not authorize this or any other work to be performed beyond reprogramming the key phobeI was told my bill would $4,for work I did not authorize
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.That purchase was years agoCompanies are only allowed to ignore the do not call list if the business contact was within monthsI was getting the fake robo calls in October I called Jake Sweeney to express my anger over fake robo calls that lied about them needing my car and was hung up onI had to call back two more timesI spoke with Tom W*** (Oct 2017) and demanded I be removed from the call listI did not appreciate the unethical nature of them lyingSo the robo calls were illegal on two counts, they can't dig up numbers from years ago and they can't robo call when I have expressly demanded previously to make it stopI even put a negative review on Yelp.
Regards,
*** ***

Mr*** brought his vehicle back after repairs were completed for open manufacturer recalls. He described rain spotting / etching in the paint. Immediately he was offered to have the paint issue taken care of by Jake Sweeney Bodyshop. That offer was
refused. Customer insisted to take vehicle to his own bodyshop. At that point he was advised by service Management to have his body shop contact Jake Sweeney prior to any repairs to be done. A few weeks later the dealer was called and informed that the body shop is into it and the etching was still there. At that point Jake Sweeney had not approved or discussed anything and Service Management advised the bodyshop that Jake Sweeney will not be approving any repairs after thay have been completed. Repairs were still continued against Service Managements request for discussion with the customer and the body shop in the amount of 1400.00. At this point the customer has posted negative comments and remarks regarding the situation about Jake Sweeney's business and character. At no point was anyone referred to being a liar or dishonest. Any further assistance or compensation will not be extended to the vehicle owner. The vehicle got rain water on it and now has etching in the paint. The customer has been recommended to seek assistance from his insurance company due to the fact that rain is not a controllable element by the dealer. Repairs were completed properly and in a timely fashion and alternative transportation was provided during the repair visit. Mr*** will not be receiving any further contact or assistance from Jake Sweeney Automotive in this situation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] This was not a misunderstanding, this was flat out wrong doing on your part and this will not go away until I look in my credit report and it is not there
Regards,
*** ***

The information was sent on 8/18/16 to have the credit pull removed. The credit bureau usually tells us that it takes 4-weeks to remove. I have emailed them on 9/12/to check on the status. Once I hear back, I will update the case.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. FYI. I talked with Jeep direct and they were the ones who stated that the part was not ordered until the tenth even though you state it was 8-6-
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*** ***

Dear Mr***Thank you for bringing this matter to our attention. As of January 4, 2018, we have updated and removed you from our internal records. Our internal records indicated that you purchased a Saturn Vue from our dealer group. Please contact us for verification at
***.Regards,Fred M***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10884131, and find that this resolution is satisfactory to me.
Regards,
*** ***

There seems to be an intermittent issue with the heated seatThe customer stated that they wanted to take the vehicle to a dealership closer to their house instead of allowing us to continue to look in to itAnd we agreed to thisWe contacted the dealership of the customers choice in Dayton Ohio
in made an appointment for themAs far as the scratch on the rear bumper, we told the customer we would fix it, so the customer just needs to contact us and let us know what works for their schedule. *** ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We also want the credit pull removed as well. As soon as we find that the request has been fulfilled we will notifiy Mr ***. Below is the latest response that I have recieved which was on 9/30/16.The last email I have from *** was from 9-and just said "Your requestis still being processedOnce we have received a decision, we will notifyyou." I just sent them another email, but I am pretty sure they will say thesame thing.Thanks,*** *** | System Setup and Configuration - Data Analyst *** ***

This is *** *** service manager at Jake Sweeney Chrysler and the info *** *** is very accurateI didn't feel I was using a tone that was condescending but if that is how it came across I am very sorry that was not my intention She has had some issues with the car and the trans
replacement is the repair Chrysler has recommended and approved at this pointThe car is operating as designed at this time We can and will continue to work with *** *** to get her desired resolution but ultimately that is Chryslers decision not oursAgain I would like to apologize to *** *** if she felt I was not concerned about her situation because I am concerned and want to help We have folly Chryslers guidelines and in fact they have already contacted me and I gave them the info they asked forPlease feel free to contact me for any further info. ***

*** *** was provided the best advice possible by our service professionals approving the work performed,? we've stored her vehicle several months awaiting? direction on the work performed, ? and any work recommendedSeveral calls by our service department have gone unreturnedWe
currently plan to remove the vehicle? from our property? unless the outstanding bill is remedied*** *** has acted in good faith with *** *** throughout this processThank you, *** ***

As I have stated in previous emails MrsAllen did not have a vibration complaint her last visits here.? Even after her last visit she never complained of a vibration just the noise was still there.? We do not feel we did anything to her wheels while it was here or she would have complained of a vibration not a noise.? As far as her not being treated right because she was a woman is not true at all.? The only person who ever got loud or cursed was MrsAllen when in my service drive on her last visitAgain I ask has there been and estimate given to repair the alleged bent wheel

Customer indicated? the information hasn't been removed from his *** *** report? Early-mid August, he emailed Jake Sweeney permission to contact *** *** for removal? He checked his credit report earlier this month and it's still on there?

[A default letter is provided here which indicates your acceptance of the business's response? If you wish, you may update it before sending it? If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply? Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***