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[A default letter is provided here which indicates your acceptance of the business's response? If you wish, you may update it before sending it? If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply? Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

I will pull the part from parts and hold it in my office until the customer gets here.? I can expedite his truck through the shop in a timely manner to get his vehicle back to the customer.? I can meet the reimbursement request that the customer has made.? At this point should I contact the customer or will you?? *** ***

I have spoken to Mrs***? and we are in the process of getting this removed from her credit and have supplied her with the letter that we have sent to the credit and she said it has been resolved

Mr*** , Once again we apologize for the misunderstandingWe will send confirmation of removal of inquiries as soon as we receive it from the credit bureaus companiesThanks for your patience and understanding of the situation

We are in the process of collecting data to resolve *** ***? concernWe do not see an inquiry on one of the dates she listed so we are reaching out to the consumer to collect further documents from her to resolve her concern

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

***
This is Aaron Garrett from Jake Sweeney Chrysler and when the Durango came in to have remote start installed we indeed broke a trim panel while doing installation.? At that point she wanted the labor taken off the bill for us breaking a panel? We overnighted the part and provided
the customer with a loaner car.? Upon completion the next day we delivered the car to her work to minimize her trips to the dealership.? We will definitely program her second key I don't know why it did not program.? I can go pick up the car and program it and deliver back to customer to minimize any trips they would need to make.? I would be willing to split the cost of installation of remote start at this time.? Let me know if you need any other info
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***?

I will pull the part from parts and hold it in my office until the customer gets here.? I can expedite his truck through the shop in a timely manner to get his vehicle back to the customer.? I can meet the reimbursement request that the customer has made.? At this point should I
contact the customer or will you?? *** ***

Customer called stating business worked everything out.? She said Nick and Thomas went above and beyond to resolve her complaint