Anything plumbing or ac work I need I will be calling Cummings Plumbing [redacted] was the one who came to my house for a free estimate on a water softenerHe was very polite and knowledgeable not to mention he gave me a great dealThe plumber who came to install to softener was friendly and quick on the jobI will be a returning happy customer
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] My only concern is that they have been saying the same thing for months now and have not followed through on itWe will see if this time they do Regards, [redacted]
I cannot apologize enough for the delayMy first and biggest problem is that my Management Team did not call you back on the 13th of OctoberMy second problem is with North Carolina DMVI have checked into the problem and found that we actually sent [redacted] a check with too much money ($To Much) and because of our over payment [redacted] would not issue the tags and complete the title workWe have since sent out a third set of day tags so that the customer could drive the [redacted] , they were sent on October 18, enclosed is a copy of the tag registrationThe tracking number is [redacted] and it shows delivered on 10-19- We have had a true problem with out of state DMV Offices and issuing tags for our customersWhen we have a customer purchase and title a vehicle out of state we us a company ( [redacted] ) to do the title work, because most DMV Offices across the country have different rules and processes, so we actually pay an outside company so our customers will not have to wait for tagsI believe between the vin number being transposed and the check being too much this cost the customer at least days and for this I apologize againI will try and contact the customer personally, and make some type of good will jester to compensate them for these problems Jacy P***
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThere has been no communication from Priority Toyota since I returned the car to them on August 9, No efforts have been made on their part to resolve this matter Regards, [redacted]
We replaced the engine in the [redacted] and some of the issues on [redacted] car is because of tire valve and ice on the roadsI have left word on her answering machine we will speak on Wednesday 19th and I'm sure we can work this out
Ripped off and overcharged They were hired by a contractor who gave them specific info about the parts they would need for the job When they showed up three people (this was clearly a one man job), they looked at the work, and said they had to go back to the office to get the parts That resulted in an extra $charge Very dishonest people
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowMy vehicle repair was not completed as alleged and stop leak was used as a "band aid" for my water pump issue; my husband changes our oil, the only other service that has been done to our vehicle, so I know that stop leak was not introduced in any other repair(s) [redacted] has not only not completed the work I was charged for (approximately $600), but [redacted] 's representatives have used dishonest and delaying tactics to bring a reasonable resolution to this issue My initial call inquiring about my issue was over a month ago to the dealership on December 11, I am asking that the money I was charged for water pump repair be refunded Regards, [redacted] ***
I have spoken to Ms [redacted] about the repair and while it is unusual for a waterpump to only last months, it does happenIt is a mechanical part, that performs everytime the engine is started Our facility does not use stop leak for any repairs, requested or notI have asked for the Service Managers name so that I can talk to him, but she would not give it to meOn our last conversation, I ended it after her foul and abusive language I am sorry that we cannot refund her money for the repairsWe installed a waterpump, as describedIf you have any further questions, please feel free to contact me [redacted]
Hello [redacted] , I’m very upset about the customer service you have not received from my staff!! I will address this immediately with [redacted] and my Finance DepartmentI hope we informed you, at the time of purchase that out of town DMV work can take up to weeks because of the different departments that have to get involved( [redacted] *** ) a company that specializes in out of town DMV is who we use I understand your tags are corrected now but if not please call me at [redacted] Ext [redacted] [redacted] General manager Priority Toyota I e-mailed this to the customer on 10-11-@1:pm
[redacted] our Used Car Manager contacted Mr [redacted] on Friday September 18th to request a new insurance card, his has expired and this is holding up the local DMV from issuing tagsWe are HAPPY to assist this customer but until we have a New Insurance card DMV will not issue tags
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
Tell us wh [redacted] vehicle was towed to our facility on Tuesday, December 30, 2014 in the late afternoon. On December 31, 2014 at 9:25 a.m. our adjuster began the preliminary estimate for the vehicle. The shop was closed on 1/1/15 for the holiday and a disassembly was started... on 1/2/15. Parts were verified and ordered on 1/5/15. The original assignment from [redacted] indicated that the damages were to the left front door of the vehicle. We completed an estimate and ordered parts for the damages to the left front of the vehicle because of that assignment. Parts arrived on 1/8/15 and the vehicle was assigned to a technician to begin repairs. The body work was completed on 1/16/15 and on 1/19/15 it went to service to install the airbags and complete the alignment of the suspension. It was cleaned and completed on 1/23/15 at which time [redacted] was notified. [redacted] came to pick the vehicle up on Saturday, 1/24/15 and stated that the windshield crack was related to the loss and the damage to the rear bumper and quarter panel were related to the loss. She was also upset because one of the technicians had left some tools in the vehicle and it was not caught during the cleanup process. She left her vehicle at our facility to address these issues. I called her on 1/26/15 and apologized for the inconvenience. I advised her that I would contact [redacted] and have an adjuster come determine if they would take care of the cracked windshield and the damage to the rear of the vehicle. We discussed that the reason those items were not repaired is because they did not appear to be related to the accident when our estimator and technician looked at the vehicle. I advised her that when the repairs were complete that I would like to compensate her for the gas and inconvenience. [redacted] inspected the vehicle on 1/28/15 and notified [redacted] on 1/29/15 and advised her that they would not cover the windshield. They did agree to pay for the damage to the rear bumper cover and quarter panel. Those repairs were completed on 2/4/15 and [redacted] ***’ father picked her vehicle up on 2/5/15. [redacted] called on 2/5/15 and left a message stating that she was not happy with the repairs and that we didn’t fix the dents on the left rear door and that there was a scratch on the left front door handle. I called her back on 2/6/15 and advised her via voicemail that the insurance company did not approve repairing the dings on the left rear door because they were door dings and not related to the loss. I also advised that we were not aware of a scratch on the left front door handle and that it must have been an oversight. I requested that she call me back to discuss the matter. She called back on 2/10/15 in the afternoon. I was at another location when she called so I was not able to return her phone call until 2/11/15. At that point we spoke on the phone and she stated that she would be taking the vehicle to a shop near her college in [redacted] to resolve the issues. I advised her to have them contact me if they need any documentation of what we did repair on the vehicle or any photos of the damages prior to repair. She said that I told her I would pay her $100 for her gas and inconvenience. I advised her that I recalled offering her $50, but not $100. It was late in the evening when we had this discussion so I told her after conferring with my manager I would call her in the morning to advise if I could pay $100 instead of $50. On the morning of 2/12/15, I called her and advised I would be sending payment of $100 for her time and inconvenience. I apologized again for the issue and advised her we want to make sure that she is happy with the end result. [redacted] will inspect her vehicle and determine if they are willing to pay for the dents to the door and the scratch on the left handle. We made every attempt to resolve the issues with the customer and thought that everything had been addressed at the time we received this complaint. There were multiple phone calls back and forth between [redacted] and our Staff and at no point did we ignore her or try not to work with her to resolve her issues. [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***Regards,
*** ***
We have spoken to this customer, *** *** about the remaining payments he has on his old vehicle already and explained to him that it was him that said; “He was 99.9% sure he had
received a letter from *** saying they would cover the last payments” he in fact did not receive such letter leaving a balance on his prior leaseI do value *** *** as a customer and I feel bad that he has to pay these final payments but I have no control over *** and his previous leaseI will help with a $***check because he is a loyal customer but this is only for that reason not because of obligationHe can contact me after this complaint is dropped
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected],
*** ***
I spoke with the customer, she has an appointmetn next week to have this doneIf for whatever reason it is not done as she was told she will reach out to our office again
I spoke with the businessThe customer purchased a used car priced due to the backseat, but since the stain didn’t come out after detailing the business made a good will gesture to replace the back seat at
no cost to the customer to make sure that the customer was satisfied with the vehicle
I called Cummings Plumbing for a quote on installing an air conditioner on my homeThey were prompt in coming, reasonably priced and I was impressed with their work and even more with their friendly, professional attitude while working! I highly recommend them to anyone looking for air conditioning installation!
*** **
As you would agree we are not in business to “take advantage of the elderly” per *** *** daughter in-law stated. We do apologize for any misunderstandingAnd would like to have the opportunity to meet her needs with understanding that the damage was more than a few day repair
*** was upfront that we were scheduled out until next week*** is apologizes for not calling the customer on or before Tuesday to update vehicle status*** did struggle with defusing the daughter in-law unkindly statements and screamingIf there is anything we can do to resolve this Customer upset we would be happy to discuss.*** Please call me at *** *** ***
Autobutler is a service we offer for $because the *** * *** purchased several vehicles from us “total” we discounted the price to $we cannot control where they moved to and if they were still here we would provide the service they paid forThis is not a
refundable item once the product is applied; the consecutive applications are for warranty purposes only, and is a reapplication onlyWe do carry optional products that are applied once and a kit is given to the customer for them to reapply if they would like this product mailed to them please let me know.*** *** ***
*** *** *** ***
Anything plumbing or ac work I need I will be calling Cummings Plumbing [redacted] was the one who came to my house for a free estimate on a water softenerHe was very polite and knowledgeable not to mention he gave me a great dealThe plumber who came to install to softener was friendly and quick on the jobI will be a returning happy customer
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] My only concern is that they have been saying the same thing for months now and have not followed through on itWe will see if this time they do Regards, [redacted]
I cannot apologize enough for the delayMy first and biggest problem is that my Management Team did not call you back on the 13th of OctoberMy second problem is with North Carolina DMVI have checked into the problem and found that we actually sent [redacted] a check with too much money ($To Much) and because of our over payment [redacted] would not issue the tags and complete the title workWe have since sent out a third set of day tags so that the customer could drive the [redacted] , they were sent on October 18, enclosed is a copy of the tag registrationThe tracking number is [redacted] and it shows delivered on 10-19- We have had a true problem with out of state DMV Offices and issuing tags for our customersWhen we have a customer purchase and title a vehicle out of state we us a company ( [redacted] ) to do the title work, because most DMV Offices across the country have different rules and processes, so we actually pay an outside company so our customers will not have to wait for tagsI believe between the vin number being transposed and the check being too much this cost the customer at least days and for this I apologize againI will try and contact the customer personally, and make some type of good will jester to compensate them for these problems Jacy P***
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThere has been no communication from Priority Toyota since I returned the car to them on August 9, No efforts have been made on their part to resolve this matter Regards, [redacted]
We replaced the engine in the [redacted] and some of the issues on [redacted] car is because of tire valve and ice on the roadsI have left word on her answering machine we will speak on Wednesday 19th and I'm sure we can work this out
Ripped off and overcharged They were hired by a contractor who gave them specific info about the parts they would need for the job When they showed up three people (this was clearly a one man job), they looked at the work, and said they had to go back to the office to get the parts That resulted in an extra $charge Very dishonest people
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowMy vehicle repair was not completed as alleged and stop leak was used as a "band aid" for my water pump issue; my husband changes our oil, the only other service that has been done to our vehicle, so I know that stop leak was not introduced in any other repair(s) [redacted] has not only not completed the work I was charged for (approximately $600), but [redacted] 's representatives have used dishonest and delaying tactics to bring a reasonable resolution to this issue My initial call inquiring about my issue was over a month ago to the dealership on December 11, I am asking that the money I was charged for water pump repair be refunded Regards, [redacted] ***
I have spoken to Ms [redacted] about the repair and while it is unusual for a waterpump to only last months, it does happenIt is a mechanical part, that performs everytime the engine is started Our facility does not use stop leak for any repairs, requested or notI have asked for the Service Managers name so that I can talk to him, but she would not give it to meOn our last conversation, I ended it after her foul and abusive language I am sorry that we cannot refund her money for the repairsWe installed a waterpump, as describedIf you have any further questions, please feel free to contact me [redacted]
Hello [redacted] , I’m very upset about the customer service you have not received from my staff!! I will address this immediately with [redacted] and my Finance DepartmentI hope we informed you, at the time of purchase that out of town DMV work can take up to weeks because of the different departments that have to get involved( [redacted] *** ) a company that specializes in out of town DMV is who we use I understand your tags are corrected now but if not please call me at [redacted] Ext [redacted] [redacted] General manager Priority Toyota I e-mailed this to the customer on 10-11-@1:pm
[redacted] our Used Car Manager contacted Mr [redacted] on Friday September 18th to request a new insurance card, his has expired and this is holding up the local DMV from issuing tagsWe are HAPPY to assist this customer but until we have a New Insurance card DMV will not issue tags
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
Tell us wh [redacted] vehicle was towed to our facility on Tuesday, December 30, 2014 in the late afternoon. On December 31, 2014 at 9:25 a.m. our adjuster began the preliminary estimate for the vehicle. The shop was closed on 1/1/15 for the holiday and a disassembly was started... on 1/2/15. Parts were verified and ordered on 1/5/15. The original assignment from [redacted] indicated that the damages were to the left front door of the vehicle. We completed an estimate and ordered parts for the damages to the left front of the vehicle because of that assignment. Parts arrived on 1/8/15 and the vehicle was assigned to a technician to begin repairs. The body work was completed on 1/16/15 and on 1/19/15 it went to service to install the airbags and complete the alignment of the suspension. It was cleaned and completed on 1/23/15 at which time [redacted] was notified. [redacted] came to pick the vehicle up on Saturday, 1/24/15 and stated that the windshield crack was related to the loss and the damage to the rear bumper and quarter panel were related to the loss. She was also upset because one of the technicians had left some tools in the vehicle and it was not caught during the cleanup process. She left her vehicle at our facility to address these issues. I called her on 1/26/15 and apologized for the inconvenience. I advised her that I would contact [redacted] and have an adjuster come determine if they would take care of the cracked windshield and the damage to the rear of the vehicle. We discussed that the reason those items were not repaired is because they did not appear to be related to the accident when our estimator and technician looked at the vehicle. I advised her that when the repairs were complete that I would like to compensate her for the gas and inconvenience. [redacted] inspected the vehicle on 1/28/15 and notified [redacted] on 1/29/15 and advised her that they would not cover the windshield. They did agree to pay for the damage to the rear bumper cover and quarter panel. Those repairs were completed on 2/4/15 and [redacted] ***’ father picked her vehicle up on 2/5/15. [redacted] called on 2/5/15 and left a message stating that she was not happy with the repairs and that we didn’t fix the dents on the left rear door and that there was a scratch on the left front door handle. I called her back on 2/6/15 and advised her via voicemail that the insurance company did not approve repairing the dings on the left rear door because they were door dings and not related to the loss. I also advised that we were not aware of a scratch on the left front door handle and that it must have been an oversight. I requested that she call me back to discuss the matter. She called back on 2/10/15 in the afternoon. I was at another location when she called so I was not able to return her phone call until 2/11/15. At that point we spoke on the phone and she stated that she would be taking the vehicle to a shop near her college in [redacted] to resolve the issues. I advised her to have them contact me if they need any documentation of what we did repair on the vehicle or any photos of the damages prior to repair. She said that I told her I would pay her $100 for her gas and inconvenience. I advised her that I recalled offering her $50, but not $100. It was late in the evening when we had this discussion so I told her after conferring with my manager I would call her in the morning to advise if I could pay $100 instead of $50. On the morning of 2/12/15, I called her and advised I would be sending payment of $100 for her time and inconvenience. I apologized again for the issue and advised her we want to make sure that she is happy with the end result. [redacted] will inspect her vehicle and determine if they are willing to pay for the dents to the door and the scratch on the left handle. We made every attempt to resolve the issues with the customer and thought that everything had been addressed at the time we received this complaint. There were multiple phone calls back and forth between [redacted] and our Staff and at no point did we ignore her or try not to work with her to resolve her issues. [redacted] ***
Would not recommend
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***Regards,
*** ***
We have spoken to this customer, *** *** about the remaining payments he has on his old vehicle already and explained to him that it was him that said; “He was 99.9% sure he had
received a letter from *** saying they would cover the last payments” he in fact did not receive such letter leaving a balance on his prior leaseI do value *** *** as a customer and I feel bad that he has to pay these final payments but I have no control over *** and his previous leaseI will help with a $***check because he is a loyal customer but this is only for that reason not because of obligationHe can contact me after this complaint is dropped
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected],
*** ***
I spoke with the customer, she has an appointmetn next week to have this doneIf for whatever reason it is not done as she was told she will reach out to our office again
I spoke with the businessThe customer purchased a used car priced due to the backseat, but since the stain didn’t come out after detailing the business made a good will gesture to replace the back seat at
no cost to the customer to make sure that the customer was satisfied with the vehicle
I called Cummings Plumbing for a quote on installing an air conditioner on my homeThey were prompt in coming, reasonably priced and I was impressed with their work and even more with their friendly, professional attitude while working! I highly recommend them to anyone looking for air conditioning installation!
*** **
As you would agree we are not in business to “take advantage of the elderly” per *** *** daughter in-law stated. We do apologize for any misunderstandingAnd would like to have the opportunity to meet her needs with understanding that the damage was more than a few day repair
*** was upfront that we were scheduled out until next week*** is apologizes for not calling the customer on or before Tuesday to update vehicle status*** did struggle with defusing the daughter in-law unkindly statements and screamingIf there is anything we can do to resolve this Customer upset we would be happy to discuss.*** Please call me at *** *** ***
Autobutler is a service we offer for $because the *** * *** purchased several vehicles from us “total” we discounted the price to $we cannot control where they moved to and if they were still here we would provide the service they paid forThis is not a
refundable item once the product is applied; the consecutive applications are for warranty purposes only, and is a reapplication onlyWe do carry optional products that are applied once and a kit is given to the customer for them to reapply if they would like this product mailed to them please let me know.*** *** ***
*** *** *** ***