Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
[redacted] purchased this vehicle Tuesday 24th after three days of negation over the internet. He arrived at the dealership around 6 pm where he test drove the[redacted]. We went back and forth with [redacted] before he accepted the hail damage and the deal. The following morning he called [redacted]...
[redacted] ( Used Car Manager) to complain again about the hail damage when [redacted] offered him to take advantage of our three day Exchange Program “ The exchange program allows a customer to exchange their purchase within 3 days for a different vehicle out of our stock” [redacted] came into the store on Wednesday 25th and spoke with [redacted] (General Sales Manager) about his [redacted] purchase where we again offered the 3 day exchange program and he declined our offer, so [redacted] offered him a $300.00 check where he could have the damage repaired or replace the hood with a salvage hood from a salvage yard. [redacted] understanding was [redacted] was happy with this offer since he left the building several times to discuss it with his wife. [redacted] then left the dealership, and this is the first time I have heard there is still a problem.
[redacted] has until 9:00PM Friday 27th to take advantage of our 3 day exchange program if he would like too, and we will still honor our $300.00 offer whichever he and his wife would like.
Sincerely [redacted]
[redacted]
[redacted] our Used Car Manager contacted Mr. [redacted] on Friday...
September 18th to request a new insurance card, his has expired and this is holding up the local DMV from issuing tags. We are HAPPY to assist this customer but until we have a New Insurance card DMV will not issue tags.
Priority Toyota of Chester, Virginia has to be the most corrupt dealership in Virginia. They have stolen thousand dollars from me by false statements made to me regarding my trade in even after I had signed a legal document regarding my trade in. Apparently they destroyed that documents and then cheated me as I was signing final trade in and buying documents. Then they say it's just my word against theirs. Now they have threated me with legal action and threats regarding my complaints of reversed racism since I am a white male disabled vet up against blacks in their sales department. I have the right to free speech! They have sent me false advertising by emails and apparently had given me false trade in values on my car just to lure me into the dealership. They have slandered me and have grossly violated my rights as a consumer. The sales manager had referred to me as someone like me giving them a bad rap and the demanded that I give them a top rating of a 10. What a joke! They have caused me much emotional and physical suffering and I will not sit back and take it anymore. I urge anyone seeking to purchase a car from Priority to be very aware. Oh, by the way Priority, if I am a victim of reversed racism I have the right to complain without your threats and harassment. It is a thing called civil rights and free speech. Oh, I urge any disabled vet to stay far away from Priority Toyota!
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My vehicle repair was not completed as alleged and stop leak was used as a "band aid" for my water pump issue; my husband changes our oil, the only other service that has been done to our vehicle, so I know that stop leak was not introduced in any other repair(s). [redacted] has not only not completed the work I was charged for (approximately $600), but [redacted]'s representatives have used dishonest and delaying tactics to bring a reasonable resolution to this issue. My initial call inquiring about my issue was over a month ago to the dealership on December 11, 2015. I am asking that the money I was charged for water pump repair be refunded.
Regards,
[redacted]
Tell us wh[redacted] vehicle was towed to our facility on Tuesday, December 30, 2014 in the late afternoon. On December 31, 2014 at 9:25 a.m. our adjuster began the preliminary estimate for the vehicle. The shop was closed on 1/1/15 for the holiday and a disassembly was started...
on 1/2/15. Parts were verified and ordered on 1/5/15. The original assignment from [redacted] indicated that the damages were to the left front door of the vehicle. We completed an estimate and ordered parts for the damages to the left front of the vehicle because of that assignment. Parts arrived on 1/8/15 and the vehicle was assigned to a technician to begin repairs. The body work was completed on 1/16/15 and on 1/19/15 it went to service to install the airbags and complete the alignment of the suspension. It was cleaned and completed on 1/23/15 at which time [redacted] was notified. [redacted] came to pick the vehicle up on Saturday, 1/24/15 and stated that the windshield crack was related to the loss and the damage to the rear bumper and quarter panel were related to the loss. She was also upset because one of the technicians had left some tools in the vehicle and it was not caught during the cleanup process. She left her vehicle at our facility to address these issues. I called her on 1/26/15 and apologized for the inconvenience. I advised her that I would contact [redacted] and have an adjuster come determine if they would take care of the cracked windshield and the damage to the rear of the vehicle. We discussed that the reason those items were not repaired is because they did not appear to be related to the accident when our estimator and technician looked at the vehicle. I advised her that when the repairs were complete that I would like to compensate her for the gas and inconvenience. [redacted] inspected the vehicle on 1/28/15 and notified [redacted] on 1/29/15 and advised her that they would not cover the windshield. They did agree to pay for the damage to the rear bumper cover and quarter panel. Those repairs were completed on 2/4/15 and [redacted]’ father picked her vehicle up on 2/5/15. [redacted] called on 2/5/15 and left a message stating that she was not happy with the repairs and that we didn’t fix the dents on the left rear door and that there was a scratch on the left front door handle. I called her back on 2/6/15 and advised her via voicemail that the insurance company did not approve repairing the dings on the left rear door because they were door dings and not related to the loss. I also advised that we were not aware of a scratch on the left front door handle and that it must have been an oversight. I requested that she call me back to discuss the matter. She called back on 2/10/15 in the afternoon. I was at another location when she called so I was not able to return her phone call until 2/11/15. At that point we spoke on the phone and she stated that she would be taking the vehicle to a shop near her college in [redacted] to resolve the issues. I advised her to have them contact me if they need any documentation of what we did repair on the vehicle or any photos of the damages prior to repair. She said that I told her I would pay her $100 for her gas and inconvenience. I advised her that I recalled offering her $50, but not $100. It was late in the evening when we had this discussion so I told her after conferring with my manager I would call her in the morning to advise if I could pay $100 instead of $50. On the morning of 2/12/15, I called her and advised I would be sending payment of $100 for her time and inconvenience. I apologized again for the issue and advised her we want to make sure that she is happy with the end result. [redacted] will inspect her vehicle and determine if they are willing to pay for the dents to the door and the scratch on the left handle. We made every attempt to resolve the issues with the customer and thought that everything had been addressed at the time we received this complaint. There were multiple phone calls back and forth between [redacted] and our Staff and at no point did we ignore her or try not to work with her to resolve her issues. [redacted]
I have spoken to Ms [redacted] about the repair and while it is unusual for a waterpump to only last 16 months, it does happen. It is a mechanical part, that performs everytime the engine is started. Our facility does not use stop leak for any repairs, requested or not. I have asked for...
the Service Managers name so that I can talk to him, but she would not give it to me. On our last conversation, I ended it after her foul and abusive language . I am sorry that we cannot refund her money for the repairs. We installed a waterpump, as described. If you have any further questions, please feel free to contact me.
[redacted]
Hello [redacted],
I’m very upset about the customer service you have not received from my staff!! I will address this immediately with [redacted] and my Finance Department. I hope we informed you, at...
the time of purchase that out of town DMV work can take up to 8 weeks because of the different departments that have to get involved( [redacted] ) a company that specializes in out of town DMV is who we use.
I understand your tags are corrected now but if not please call me at [redacted] Ext [redacted]
[redacted]
General manager Priority Toyota
I e-mailed this to the customer on 10-11-2014 @1:50 pm
[redacted] and I just spoke I believe everything is fine now and he's going to give me another chance to preform his Free Maintenance on his [redacted].
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
[redacted] purchased this vehicle Tuesday 24th after three days of negation over the internet. He arrived at the dealership around 6 pm where he test drove the[redacted]. We went back and forth with [redacted] before he accepted the hail damage and the deal. The following morning he called [redacted]...
[redacted] ( Used Car Manager) to complain again about the hail damage when [redacted] offered him to take advantage of our three day Exchange Program “ The exchange program allows a customer to exchange their purchase within 3 days for a different vehicle out of our stock” [redacted] came into the store on Wednesday 25th and spoke with [redacted] (General Sales Manager) about his [redacted] purchase where we again offered the 3 day exchange program and he declined our offer, so [redacted] offered him a $300.00 check where he could have the damage repaired or replace the hood with a salvage hood from a salvage yard. [redacted] understanding was [redacted] was happy with this offer since he left the building several times to discuss it with his wife. [redacted] then left the dealership, and this is the first time I have heard there is still a problem.
[redacted] has until 9:00PM Friday 27th to take advantage of our 3 day exchange program if he would like too, and we will still honor our $300.00 offer whichever he and his wife would like.
Sincerely [redacted]
[redacted]
[redacted] our Used Car Manager contacted Mr. [redacted] on Friday...
September 18th to request a new insurance card, his has expired and this is holding up the local DMV from issuing tags. We are HAPPY to assist this customer but until we have a New Insurance card DMV will not issue tags.
Would not recommend.
Priority Toyota of Chester, Virginia has to be the most corrupt dealership in Virginia. They have stolen thousand dollars from me by false statements made to me regarding my trade in even after I had signed a legal document regarding my trade in. Apparently they destroyed that documents and then cheated me as I was signing final trade in and buying documents. Then they say it's just my word against theirs. Now they have threated me with legal action and threats regarding my complaints of reversed racism since I am a white male disabled vet up against blacks in their sales department. I have the right to free speech! They have sent me false advertising by emails and apparently had given me false trade in values on my car just to lure me into the dealership. They have slandered me and have grossly violated my rights as a consumer. The sales manager had referred to me as someone like me giving them a bad rap and the demanded that I give them a top rating of a 10. What a joke! They have caused me much emotional and physical suffering and I will not sit back and take it anymore. I urge anyone seeking to purchase a car from Priority to be very aware. Oh, by the way Priority, if I am a victim of reversed racism I have the right to complain without your threats and harassment. It is a thing called civil rights and free speech. Oh, I urge any disabled vet to stay far away from Priority Toyota!
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My vehicle repair was not completed as alleged and stop leak was used as a "band aid" for my water pump issue; my husband changes our oil, the only other service that has been done to our vehicle, so I know that stop leak was not introduced in any other repair(s). [redacted] has not only not completed the work I was charged for (approximately $600), but [redacted]'s representatives have used dishonest and delaying tactics to bring a reasonable resolution to this issue. My initial call inquiring about my issue was over a month ago to the dealership on December 11, 2015. I am asking that the money I was charged for water pump repair be refunded.
Regards,
[redacted]
Tell us wh[redacted] vehicle was towed to our facility on Tuesday, December 30, 2014 in the late afternoon. On December 31, 2014 at 9:25 a.m. our adjuster began the preliminary estimate for the vehicle. The shop was closed on 1/1/15 for the holiday and a disassembly was started...
on 1/2/15. Parts were verified and ordered on 1/5/15. The original assignment from [redacted] indicated that the damages were to the left front door of the vehicle. We completed an estimate and ordered parts for the damages to the left front of the vehicle because of that assignment. Parts arrived on 1/8/15 and the vehicle was assigned to a technician to begin repairs. The body work was completed on 1/16/15 and on 1/19/15 it went to service to install the airbags and complete the alignment of the suspension. It was cleaned and completed on 1/23/15 at which time [redacted] was notified. [redacted] came to pick the vehicle up on Saturday, 1/24/15 and stated that the windshield crack was related to the loss and the damage to the rear bumper and quarter panel were related to the loss. She was also upset because one of the technicians had left some tools in the vehicle and it was not caught during the cleanup process. She left her vehicle at our facility to address these issues. I called her on 1/26/15 and apologized for the inconvenience. I advised her that I would contact [redacted] and have an adjuster come determine if they would take care of the cracked windshield and the damage to the rear of the vehicle. We discussed that the reason those items were not repaired is because they did not appear to be related to the accident when our estimator and technician looked at the vehicle. I advised her that when the repairs were complete that I would like to compensate her for the gas and inconvenience. [redacted] inspected the vehicle on 1/28/15 and notified [redacted] on 1/29/15 and advised her that they would not cover the windshield. They did agree to pay for the damage to the rear bumper cover and quarter panel. Those repairs were completed on 2/4/15 and [redacted]’ father picked her vehicle up on 2/5/15. [redacted] called on 2/5/15 and left a message stating that she was not happy with the repairs and that we didn’t fix the dents on the left rear door and that there was a scratch on the left front door handle. I called her back on 2/6/15 and advised her via voicemail that the insurance company did not approve repairing the dings on the left rear door because they were door dings and not related to the loss. I also advised that we were not aware of a scratch on the left front door handle and that it must have been an oversight. I requested that she call me back to discuss the matter. She called back on 2/10/15 in the afternoon. I was at another location when she called so I was not able to return her phone call until 2/11/15. At that point we spoke on the phone and she stated that she would be taking the vehicle to a shop near her college in [redacted] to resolve the issues. I advised her to have them contact me if they need any documentation of what we did repair on the vehicle or any photos of the damages prior to repair. She said that I told her I would pay her $100 for her gas and inconvenience. I advised her that I recalled offering her $50, but not $100. It was late in the evening when we had this discussion so I told her after conferring with my manager I would call her in the morning to advise if I could pay $100 instead of $50. On the morning of 2/12/15, I called her and advised I would be sending payment of $100 for her time and inconvenience. I apologized again for the issue and advised her we want to make sure that she is happy with the end result. [redacted] will inspect her vehicle and determine if they are willing to pay for the dents to the door and the scratch on the left handle. We made every attempt to resolve the issues with the customer and thought that everything had been addressed at the time we received this complaint. There were multiple phone calls back and forth between [redacted] and our Staff and at no point did we ignore her or try not to work with her to resolve her issues. [redacted]
I have spoken to Ms [redacted] about the repair and while it is unusual for a waterpump to only last 16 months, it does happen. It is a mechanical part, that performs everytime the engine is started. Our facility does not use stop leak for any repairs, requested or not. I have asked for...
the Service Managers name so that I can talk to him, but she would not give it to me. On our last conversation, I ended it after her foul and abusive language . I am sorry that we cannot refund her money for the repairs. We installed a waterpump, as described. If you have any further questions, please feel free to contact me.
[redacted]
Hello [redacted],
I’m very upset about the customer service you have not received from my staff!! I will address this immediately with [redacted] and my Finance Department. I hope we informed you, at...
the time of purchase that out of town DMV work can take up to 8 weeks because of the different departments that have to get involved( [redacted] ) a company that specializes in out of town DMV is who we use.
I understand your tags are corrected now but if not please call me at [redacted] Ext [redacted]
[redacted]
General manager Priority Toyota
I e-mailed this to the customer on 10-11-2014 @1:50 pm
[redacted] and I just spoke I believe everything is fine now and he's going to give me another chance to preform his Free Maintenance on his [redacted].