Improvements Catalog

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] They had the paid invoice for the original when they shipped out the original DEFECTIVE HOSE WHICH WAS MAY THIS COMPANY SENT ME A DEFECTIVE XHOSE ON 3/31/ THEY REFUSE TO DO ANYTHING BUT TELL ME TO KEEP THEIR DEFECTIVE HOSE WHEN THEY SET THE ORIGINAL DEFECTIVE HOSE THAT WAS PAID FOR AS A GIFT AFTER GETTING IT THEY ASK FOR PAID BILL AND DID SEND A REPLACEMENT HOSE OUT IN MAY BUT AT THAT TIME THEY DID HAVE THE PAID INVOICE /BILL THAT IT WAS PAID FOR UNDER A YEAR OLD THEY REPLACED A DEFECTIVE HOSE WITH ANOTHER DEFECTIVE HOSE AND TOLD ME TO BAD KEEP THE DEFECTIVE HOSE THIS COMPANY HAS OTHER NAMES THEY GO BY TOO SO I SHOULD BE STUCK WITH A HOSE WITH HOLES IN IT BECAUSE THEY SENT ME A DEFECTIVE HOSE THIS COMPANY NEVER TRIED TO RESOLVE THIS DEFECTIVE HOSE ISSUE

[redacted] placed an order online on Near the bottom of the webpage there is a Customer Service sectionUnder Customer Service is a link "Return Policy"See below On the packing slip we include a prepaid return labelThe cost to use the label is $which is outlined on the packing slip I reached out to [redacted] today and understand that her frustration was not so much with the policy, but the item cost was so little that the return shipping felt extraordinarily highWhile the policy was explained accurately, I understand why this was upsettingAs an appeasement, we fully refunded the original form of payment in the amount of $ Thanks, [redacted] Brand Services ManagerCornerstone Brands, Inc(A Division of HSNi)West Chester Road West Chester, Ohio [redacted] Returns and Exchanges Shipping outside the U.S.? Visit our International Returns pageAt Improvements, we're committed to providing products that perform as promisedIf you're not happy with your purchase for any reason, let us know and we'll make it rightSimply return it within days and we'll gladly replace it (providing the product is in stock) or refund your money (excluding S&H)The choice is yoursIn addition, for up to a year from the date of purchase, you can exchange any item for the same product (providing it is in stock) or for a merchandise credit in the form of a gift certificateExceptions: Holiday merchandise returns will not be accepted after days from the date of shipmentAny products that are monogrammed, customized or made-to-order cannot be returned or exchanged unless damaged or defectiveHow to Return or Exchange an Item To return an item, simply fill out the Exchange/Return form printed on the back of the packing slip enclosed with your packageThen return that form to us, along with your item(s), by either using the UPS return label included (fee will be deducted from your refund/exchange), or using the carrier of your choiceIf you no longer have your packing slip, please contact Customer Service at 1-800-634-EASY RETURNS If your purchase qualifies for an easy return, a return label has been provided with your shipmentSimply follow these easy steps: Complete the exchange/return section on the reverse side of your packing slip, indicate the return reason code, and include the slip with the items you are sending backAffix the UPS return label (located on the front of the pack slip) over the original shipping label on your package and reseal it for shipmentRetain the UPS/ARS tracking number for your recordsDrop the package with a UPS driver or UPS StoreIf you are returning merchandise for a refund or exchanging an item, the fee for using this label will be deducted from your total refundIf you are returning an item because it is damaged or defective, there will be NO CHARGE for using the labelIf you prefer, you may use the standard return label on the packing slip and pay for your own shipping via the carrier of your choice

Hello, Improvements were offering a 25% off site wide saleThere was an exclusion on the promotional banner on the website that said "selected products excluded from discounts"Online under the product it states "item is excluded from any discounts" The customer purchased the product from Frontgate and not Improvements catalogSince the item was not purchased through the Improvements Catalog a discount cannot be applied to the order I called the customer at number ###-###-#### and left a message with her husband on Monday, Dec14thI requested a call back at ###-###-####On Thursday, Dec18th, I called and left a voicemail on the same line with my call back numberI had not received a call back and on Friday, Dec18th left a voicemail with no call back In summary the promotion stated that selected items were excludedOn the product it states that item is excluded from any discountWhile we do meet he requirements in the disclaimer we will use this as an opportunity to review our disclaimers and improve upon them Melissa M [redacted] Brand Services Manager Cornerstone Brands, Inc(A Division of HSNi) West Chester Road West Chester, Ohio Desk Phone: ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

They where paid for the original hose plus shipping THEY GOT PAID FOR THE FIRST HOSE OR THEY WOULD HAVE NEVER SENT IT I NEVER GOT THE FIRST ONE THEN ON MAY 201`I GOT A HOSE USED IT TIMES THEN THE WINTER CAME PUT INTO THE HOUSE UNTIL APRIL TOOK IT OUT IT WAS DEFECTIVE I DID CONTACT THEM THEY SHIPPED A HOSE OUT THAT I GOT 3/31/ I DID SHIP ON THE SAME DAY THE DEFECTIVE HOSE FROM 5/11/BACK TO THEM BY UPS YOU CAN CHECK THE TRACKING WITH UPS AFTER I SHIPPED THAT DEFECTIVE HOSE BACK TO THEM I WENT HOME AND OPEN THE NEW HOSE THAT I GOT THAT DAY 3/31/TO OPEN AND SEE THEN SENT ME A NEW HOSE THAT WAS ALSO DEFECTIVE LEAKING SO THE LAST HOSE THEY SENT ON 3/31/WAS DEFECTIVE RIGHT OUT OF THE BOX IF YOU GO TO THEIR WEBSITE TO THIS HOSE PRODUCT EVERY REVIEW IS NEGATIVE AND THAT HOSE IS DEFECTIVE THERE ARE MANY OTHER WEBSITES PUTTING NEG REVIEWS ON IMPROVEMENTS CATALOG IT IS THE PRINCIPAL THAT THEY HAVE THE NERVE TO SEND ME A REPLACEMENT AND FOR THE BRAND NEW HOSE THEY SENT ME TO BE DEFECTIVE RIGHT OUT OF THE BOX I ALREADY WENT TO [redacted] AND BOUGHT A COUPLE OF NEW HOSES IT IS THE FACT THEY SENT ME A NEW REPLACEMENT THAT WAS SENT TO ME DEFECTIVE AND THEY REFUSED TO DO ANYTHING AFTER THEY SENT ME A DEFECTIVE NEW HOSE I MYSELF AND PEOPLE I TELL WOULD NEVER BUY ANYTHING FROM THIS COMPANY OR THEIR MANY CATALOG COMPANY'S AT THIS STAGE I DO NOT CARE WHAT YOU DO JUST MAKE SURE I AM UN HAPPY WITH IS COMPANY

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hello, Mr [redacted] placed an order through [redacted] on 07/18/for item [redacted] and paid $On 07/28/2013, Mr [redacted] called and reported a part broke and requested a replacement partOn 08/07/the replacement part was shipped out to the customer Improvement'warranty is for year from the date of purchaseHowever, after speaking with Mr [redacted] and because the item is currently in stock we agreed to send a replacement piece out at no chargeMr [redacted] accepted this as a resolution We thank Mr [redacted] for his business I did include the warranty information below for reference Improvement's warranty process is stated in the catalog and on the website Satisfaction Guarantee Shipping outside the U.S.? Visit our International Returns pageAt Improvements, we're committed to providing products that perform as promisedIf you're not happy with your purchase for any reason, let us know and we'll make it rightSimply return it within days and we'll gladly replace it (providing the product is in stock) or refund your money (excluding Shipping & Handling)The choice is yours In addition, for up to a year from the date of purchase, you can exchange any item for the same product (providing it is in stock) or for a merchandise credit in the form of a gift certificate Please note: Holiday merchandise returns will not be accepted after days from the date of shipmentAny products that are monogrammed, customized or made-to-order cannot be returned or exchanged unless damaged or defective Thank you, Melissa M [redacted] Brand Services Manager Cornerstone Brands, Inc(A Division of HSNi) West Chester Road West Chester, Ohio Desk Phone: (513)603-

Hi,The original order did not ship as expectedOnce the customer notified us we immediately replaced the order with expedited shipping [redacted] shows the replacement order [redacted] was delivered on 08/18/A refund for the shipping amount of $was issued on Friday, 19thThe refund will go back to the original form of payment.I have reached out to the customer via email time and phone the customer xThe customer has not respondedIf you have any questions please feel free to reach out.Thanks,Melissa M [redacted] Brand Services ManagerCornerstone Brands, Inc(A Division of HSNi)West Chester Road West Chester, Ohio 45069Desk Phone: ###-###-####

Thank you for contacting us about Mr [redacted] ’s concern Mr [redacted] initially contacted Improvements on April 28, requesting a replacement of a hose he received as a gift from a friend He provided the friend’s name and zip code to locate the original order, but we were unable to locate any order under the friend’s name However, as a customer service accommodation, we provided a replacement order for the ftXhose Pro flex hose valued at $and sent it to Mr [redacted] at no charge Please also note that Mr [redacted] has told us that he has purchased several hoses from other retailers, so the product he is complaining about could be from one of those stores, especially as we cannot locate an order from him or his friend Additionally, Mr [redacted] noted in his most recent complaint that the “name of the salesperson” was “ [redacted] / [redacted] / [redacted] .” Given this, we believe we do not have any obligations to Mr [redacted]

Hi,Let me start by apologizingOn we confirmed the email address was unsubscribed for all email databasesAfter seeing the response that emails are continuing we noticed on that the email address was opted back inOn another request to unsubscribe the email address was completedWe are working to understand if there is a systematic issueIn the meantime, we have taken every step to ensure no further emails will be deliveredThank you, Melissa M***

Hello, The order information and product mentioned in the complaint is not sold by Improvements CatalogThe item and order in question was placed through HSNI do not have access to HSN ordering system and not able to resolve the concern Can this complaint be moved over to HSN?Thanks, [redacted] Brand Service Manager [redacted]

Hello, We received the complaint filed by Lisa ***It is with our sincere apologies that the refund did not post as promisedToday, a credit for the amount of $was refunded and should post to the payment method on file within to business daysAn Operational Specialist spoke with Lisa and she was satisfied with receiving the creditThank you, [redacted] Brand Services Manager Cornerstone Brands, Inc(A Division of HSNi) [redacted] *** [redacted]

I received a call this morning from the company at am explaining that I have received creditI checked with [redacted] and that is correctI wish to close my complaintI asked the company to remove any future advertisements or mailings in the future from my emailExtremely poor customer serviceThey emailed me on two different occasions that I was to receive credit didn't happenedIn the last correspondence with the company they tried to tell me that couldn't check that item returned was returned on December 19thI have a document from [redacted] showing me that the item was returned"yes, they refunded my claim, but under such standard should they get a good ratingI am not the only customer that this company had such bad dealingsCustomer service doesn't exist with this company? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hi, Let me start by apologizingOn we confirmed the email address was unsubscribed for all email databasesAfter seeing the response that emails are continuing we noticed on that the email address was opted back inOn another request to unsubscribe the email address was completedWe are working to understand if there is a systematic issueIn the meantime, we have taken every step to ensure no further emails will be delivered Thank you, Melissa M***

Thank you for reaching out and sharing your experienceWe are sorry you did not receive your item within the business days as promisedI see the item was delivered on I also see a credit was issued in the amount of $to cover shipping chargesPlease let us know if we can further assist you with the productThank you, Melissa M***Brand Manager, Improvements ###-###-#### [redacted]

The order in question was placed with [redacted] and not with Improvement's CatalogWe do not have access to the order mentioned or any detailsCan the complaint be sent to [redacted] in StPete Florida for further investigation? Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I will contact company contact when she returns from vacation Regards, [redacted]

Hi, I had the pleasure of speaking with Mrs [redacted] this afternoonWe are refunding her credit card for $the cost of sets of solar pathway lights - set of & the shipping paid on the order of $The credit will post to her account within business daysA gift certificate of $will remain active and available for useWe hope Mrs [redacted] will try out Improvements in the future Thank you, [redacted] Brand Services Manager Cornerstone Brands, Inc(A Division of HSNi) [redacted] *** [redacted] Desk Phone: (513)603-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They are presenting themselves as a dishonest businessIt does say that the item is excluded from the discount that's trueIt does NOT say it in the promotional ads ALL over the internet, or even on the link under the promo on their homepageFurther, it uses that exact item as "click bait" to draw you to their website and then exclude that item from the promotionBait & switch They did not accept responsibility for this mistake and also did not offer any apology or incentive for me to shop there againFrom their response, it seems fine to them that they are losing my businessThe excuse that they can do nothing is ridiculous, they didn't event trySo no, I do not accept their response, but given the interactions I've had with their customer support and management, I am not surprised by it Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] 4/14/ PLEASE ADD TO COMPLAINT THIS IS ON THE Improvements Catalog WEBSITE AS A Satisfaction GuaranteeIn addition, for up to a year from the date of purchase, you can exchange any item for the same product (providing it is in stock) or for a merchandise credit in the form of a gift certificate.In addition, for up to a year from the date of purchase, you can exchange any item for the same product (providing it is in stock) or for a merchandise credit in the form of a gift certificate.Satisfaction GuaranteeShipping outside the U.S.? Visit our International Returns page.At Improvements, we're committed to providing products that perform as promisedIf you're not happy with your purchase for any reason, let us know and we'll make it right.Simply return it within days and we'll gladly replace it (providing the product is in stock) or refund your money (excluding Shipping & Handling)The choice is yours.In addition, for up to a year from the date of purchase, you can exchange any item for the same product (providing it is in stock) or for a merchandise credit in the form of a gift certificate.Please note: Holiday merchandise returns will not be accepted after days from the date of shipmentAny products that are monogrammed, customized or made-to-order cannot be returned or exchanged unless damaged or defective4/13/Rebuttal THIS COMPANY WAS PAID $FOR THE ORIGINAL 150FT GIFT PURCHASE MADE UNDER YEAR THEN IMPROVEMENTS CATALOG SENT ME A REPLACEMENT FOR THEIR DEFECTIVE HOSE I GOT ON 3/31/ WITH IN AN HOUR I CALLED THEM AND LET THEM KNOW WHAT THEY SENT ME ON THAT DAY WAS DEFECTIVE WITH PIN HOLES SHOOTING OUT ON 3/31/I DID SENT TO IMPROVEMENTS CATALOG THE ORIGINAL DEFECTIVE 150FT HOSE BY WAY OF UPS WITH TRACKING THEY DID GET IT BACK SO THE BRAND NEW DEFECTIVE HOSE THEY DELIVERED ON 3/31/IS DEFECTIVE AND I HAVE A DEFECTIVE HOSE FROM IMPROVEMENTS CATALOG THE OTHER HOSES SHE IS TALKING ABOUT ARE NOT 150FT X HOSE OR 2/75FT XHOSE THAT CAME FROM IMPROVEMENTS THE OTHER HOSES BOUGHT IN [redacted] AND [redacted] ARE ALL FT AND FT HOSES Improvements Catalog IS A FRAUD COMPANY THEY DELIVERED A DEFECTIVE 150FT HOSE ONLY THEY SELL ON 3/31/AND REFUSE TO DO ANYTHING ABOUT THE DEFECTIVE FT XHOSE THEY SENT ME DEFECTIVE I STILL HAVE THEIR 150FT DEFECTIVE X HOSE IN MY OTHER ROOM DEFECTIVE UNABLE TO USELAW ENFORCMENT NEEDS TO LOOK INTO Improvements Catalog COMPANY Order Number: [redacted] We are pleased to tell you the following item(s) have been delivered: 150' XHOSE PRO EXPANDABLE GARDEN HOSEITEM SKU: 493303SHIPPINGQuantity: 1Tracking: [redacted] If you have any questions or comments about your order, please contact our Customer Service representatives via email at [email protected], or by calling 1-800-634-anytime day or night.Thank you for shopping at Improvements® This email was sent to: [email protected] from: Improvements Catalog® West Chester Road West Chester, Ohio, USAIf you'd like to update your subscription preferences, visit our profile center