Improvements Catalog

Thank
you for forwarding to us the rebuttal provided by Mr***. As we
noted in our last response, when Mr*** initially contacted us in April
2015, we were unable to locate any record of the purchase. Despite this,
we sent Mr*** a new hose free of charge. If Mr***
forwards to us a copy of the invoice showing his friend’s purchase of the
product, we will be happy to review it. However, given that there is no
record of this sale and we have already provided a free product to Mr
***, we consider this matter closed*** ***

Dear Revdex.com, While we understand that you have to forward all responses you receive from Mr***, as we have stated, we are unable to find any order placed by Mr*** or anyone on his behalf for this product. Despite this, we sent him a free product as a matter of good customer service in April 2015. If Mr*** produces the original order or even the name and address of the person who ordered for him as a gift, we will research this matter further. However, given that he is unable to show any proof of purchase from us and the other reasons discussed in our initial response, we are unable to provide him with a replacementThank you,
*** ***

Per phone call from the customer:I spoke to *** w/co and she confirmed they will be issuing a refund Please close my complaint as resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me.
Regards,
*** ***

Hello,On a credit was issued in the amount of $I left the customer a voicemail *** *** advising the refund was issued and to please dispose or donate the cabinetThank you, Melissa M*** Brand Services ManagerCornerstone Brands, Inc(A Division of HSNi)West Chester
Road West Chester, Ohio 450690Phone: ###-###-####

WowHow does this company have so many complaints and an A+ rating from Revdex.com? Makes you wonder if the Revdex.com is as poorly run as ImprovementsThe few products that have actually made it to my door from Improvements are OKBut their Customer Service is horrible! Double shipping, unable to solve problemsI own businesses and we strive to please customersI will never order from Improvements again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Hi,Let me start by apologizing. On 08.31.16 we confirmed the email address was unsubscribed for all email databases. After seeing the response that emails are continuing we noticed on 9.13.16 that the email address was opted back in. On 09.16.16 another request to unsubscribe the email address was completed. We are working to understand if there is a systematic issue. In the meantime, we have taken every step to ensure no further emails will be delivered. Thank you, Melissa M[redacted]

Thank you for reaching out and sharing your experience. We are sorry you did not receive your item within the 2 business days as promised. I see the item was delivered on 01.18.18. I also see a credit was issued in the amount of $24.95 to cover shipping charges. Please let us know if we can further...

assist you with the product. Thank you, Melissa M[redacted]Brand Manager, Improvements ###-###-####[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  I have been told over and over that I would receive credit. When I have the credit which was to happen first time on 3-5 days December 21, then again Dec 30, now its the January 4, and another 3 days. What am I to believe do as you say, then I will close my complaint. Never again with this company.

The order in question was placed with [redacted] and not with Improvement's Catalog. We do not have access to the order mentioned or any details. Can the complaint be sent to [redacted] in St. Pete Florida for further investigation? Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] 4/14/2016  PLEASE ADD TO COMPLAINT THIS IS ON THE Improvements Catalog  WEBSITE AS A Satisfaction GuaranteeIn addition, for up to a year from the date of purchase, you can exchange any item for the same product (providing it is in stock) or for a merchandise credit in the form of a gift certificate.In addition, for up to a year from the date of purchase, you can exchange any item for the same product (providing it is in stock) or for a merchandise credit in the form of a gift certificate.Satisfaction GuaranteeShipping outside the U.S.? Visit our International Returns page.At Improvements, we're committed to providing products that perform as promised. If you're not happy with your purchase for any reason, let us know and we'll make it right.Simply return it within 90 days and we'll gladly replace it (providing the product is in stock) or refund your money (excluding Shipping & Handling). The choice is yours.In addition, for up to a year from the date of purchase, you can exchange any item for the same product (providing it is in stock) or for a merchandise credit in the form of a gift certificate.Please note: Holiday merchandise returns will not be accepted after 30 days from the date of shipment. Any products that are monogrammed, customized or made-to-order cannot be returned or exchanged unless damaged or defective. 4/13/2016 Rebuttal
THIS COMPANY WAS PAID $99.99 FOR THE ORIGINAL 150FT GIFT  PURCHASE MADE UNDER 1 YEAR THEN  IMPROVEMENTS CATALOG SENT ME A REPLACEMENT FOR THEIR DEFECTIVE HOSE I GOT ON 3/31/16  WITH IN AN HOUR I CALLED THEM AND LET THEM KNOW WHAT THEY SENT ME ON THAT DAY WAS DEFECTIVE WITH PIN HOLES SHOOTING OUT ON 3/31/16 I DID SENT TO  IMPROVEMENTS CATALOG THE ORIGINAL DEFECTIVE 150FT HOSE BY WAY OF UPS WITH TRACKING THEY DID GET IT BACK SO THE BRAND NEW DEFECTIVE HOSE THEY DELIVERED ON 3/31/16 IS DEFECTIVE AND I HAVE A DEFECTIVE HOSE FROM IMPROVEMENTS CATALOG  THE OTHER HOSES SHE IS TALKING ABOUT ARE NOT 150FT X HOSE  OR 2/75FT  XHOSE THAT CAME FROM IMPROVEMENTS    THE OTHER HOSES BOUGHT IN [redacted] AND [redacted] ARE ALL 50 FT AND 100 FT HOSES Improvements Catalog IS A FRAUD COMPANY THEY DELIVERED A DEFECTIVE 150FT HOSE ONLY THEY SELL  ON 3/31/16 AND REFUSE TO DO ANYTHING ABOUT THE DEFECTIVE 150 FT XHOSE THEY SENT ME DEFECTIVE  I STILL HAVE THEIR 150FT DEFECTIVE X HOSE IN MY OTHER ROOM DEFECTIVE UNABLE TO USELAW ENFORCMENT NEEDS TO LOOK INTO Improvements Catalog COMPANY












Order Number: [redacted]We are
pleased to tell you the following item(s) have been delivered:

150' XHOSE PRO
EXPANDABLE GARDEN HOSEITEM SKU:
493303SHIPPINGQuantity: 1Tracking: [redacted]
If you have any questions or comments about your order,
please contact our Customer Service representatives via email at [email protected], or by
calling 1-800-634-9484 anytime day or night.Thank you for shopping at
Improvements®
This email was sent to: [email protected]
from: Improvements Catalog® 20165568 West Chester Road West Chester, Ohio,
45069 USAIf you'd like to update your subscription preferences, visit
our profile center.

The return has been processed and a refund in the amount of $64.96 has been issued to the [redacted] account. The customer will see this credit within 3 business days. I contacted the customer and he will be on the look out for the refund.  Thanks, Melissa M[redacted]

Thank
you for forwarding to us the rebuttal provided by Mr. [redacted].  As we
noted in our last response, when Mr. [redacted] initially contacted us in April
2015, we were unable to locate any record of the purchase.  Despite this,
we sent Mr. [redacted] a new hose free of charge.   If Mr. [redacted]
forwards to us a copy of the invoice showing his friend’s purchase of the
product, we will be happy to review it.  However, given that there is no
record of this sale and we have already provided a free product to Mr.
[redacted], we consider this matter closed.[redacted]

Dear Revdex.com, While we understand that you have to forward all responses you receive from Mr. [redacted], as we have stated, we are unable to find any order placed by Mr. [redacted] or anyone on his behalf for this product.  Despite this, we sent him a free product as a matter of good customer service in April 2015.  If Mr. [redacted] produces the original order or even the name and address of the person who ordered for him as a gift, we will research this matter further.  However, given that he is unable to show any proof of purchase from us and the other reasons discussed in our initial response, we are unable to provide him with a replacement.Thank you,[redacted]

Hi,The original order did not ship as expected. Once the customer notified us we immediately replaced the order with expedited shipping. [redacted] shows the replacement order [redacted] was delivered on 08/18/16. A refund for the shipping amount of $18.95 was issued on Friday, 19th. The refund will go back...

to the original form of payment.I have reached out to the customer via email 1 time and phone the customer 2 x. The customer has not responded. If you have any questions please feel free to reach out.Thanks,Melissa M[redacted] Brand Services ManagerCornerstone Brands, Inc. (A Division of HSNi)5568 West Chester Road West Chester, Ohio 45069Desk Phone: ###-###-####

Hello,The customer corresponded back and forth with one of our Improvements Supervisors. The supervisor agreed to refund all associated return label fees and send out a replacement at $0 cost to the customer. The customer will be refunded for all costs associated with the original purchase....

While the return policy does state the associated return fees,  we believe we can be flexible & offer options to our customers. I hope the customer finds the resolution acceptable. Thank you,Melissa M[redacted]

Thank you for contacting us
about Mr. [redacted]’s concern.  Mr. [redacted] initially contacted
Improvements on April 28, 2015 requesting a replacement of a hose he received
as a gift from a friend.  He provided the friend’s name and zip code to
locate the original order, but we were...

unable to locate any order under the
friend’s name.  However, as a customer service accommodation, we provided
a replacement order for the 150 ft. Xhose Pro flex hose valued at $99.99 and
sent it to Mr. [redacted] at no charge.  Please also note that Mr.
[redacted] has told us that he has purchased several hoses from other
retailers, so the product he is complaining about could be from one of those
stores, especially as we cannot locate an order from him or his friend. 
Additionally, Mr. [redacted] noted in his most recent complaint that the “name
of the salesperson” was “[redacted].”  Given
this, we believe we do not have any obligations to Mr. [redacted].

They where paid for the original hose plus shipping THEY GOT PAID FOR THE FIRST HOSE OR THEY WOULD HAVE NEVER SENT IT  I NEVER GOT THE FIRST ONE THEN ON MAY 11 201`5 I GOT A HOSE USED IT 9 TIMES THEN THE WINTER CAME PUT INTO THE HOUSE UNTIL APRIL 2016 TOOK IT OUT IT WAS DEFECTIVE I DID CONTACT THEM THEY SHIPPED A HOSE OUT THAT I GOT 3/31/16  I DID SHIP ON THE SAME DAY THE DEFECTIVE HOSE FROM 5/11/15 BACK TO THEM BY UPS YOU CAN CHECK THE TRACKING WITH UPS  AFTER I SHIPPED THAT DEFECTIVE HOSE BACK TO THEM I WENT HOME AND OPEN THE NEW HOSE THAT I GOT THAT DAY 3/31/16 TO OPEN AND SEE THEN SENT ME A NEW HOSE THAT WAS ALSO DEFECTIVE LEAKING SO THE LAST HOSE THEY SENT ON 3/31/16 WAS DEFECTIVE RIGHT OUT OF THE BOX  IF YOU GO TO THEIR WEBSITE TO THIS HOSE PRODUCT EVERY REVIEW IS NEGATIVE AND THAT HOSE IS DEFECTIVE THERE ARE MANY OTHER WEBSITES PUTTING NEG REVIEWS ON IMPROVEMENTS CATALOG IT IS THE PRINCIPAL THAT THEY HAVE THE NERVE TO SEND ME A REPLACEMENT AND FOR THE BRAND NEW HOSE THEY SENT ME TO BE DEFECTIVE RIGHT OUT OF THE BOX  I ALREADY WENT TO [redacted] AND BOUGHT A COUPLE OF NEW HOSES    IT IS THE FACT THEY SENT ME A NEW REPLACEMENT THAT WAS SENT TO ME DEFECTIVE AND THEY REFUSED TO DO ANYTHING AFTER THEY SENT ME A DEFECTIVE NEW HOSE I  MYSELF AND PEOPLE I TELL WOULD NEVER BUY ANYTHING FROM THIS COMPANY OR THEIR MANY CATALOG COMPANY'S  AT THIS STAGE I DO NOT CARE WHAT YOU DO  JUST MAKE SURE I AM UN HAPPY WITH IS COMPANY

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  They had the paid invoice for the original when they shipped out the original DEFECTIVE HOSE WHICH WAS MAY 2015  THIS COMPANY SENT ME A DEFECTIVE 150 XHOSE ON 3/31/16  THEY REFUSE TO DO ANYTHING BUT TELL ME TO KEEP THEIR DEFECTIVE HOSE   WHEN THEY SET THE ORIGINAL DEFECTIVE HOSE THAT WAS PAID FOR AS A GIFT  AFTER GETTING IT  THEY ASK FOR PAID BILL AND DID SEND A REPLACEMENT HOSE OUT IN MAY 2015 BUT AT THAT TIME THEY DID HAVE THE PAID INVOICE /BILL THAT IT WAS PAID FOR  UNDER A YEAR OLD THEY REPLACED A DEFECTIVE HOSE WITH ANOTHER DEFECTIVE HOSE AND TOLD ME TO BAD KEEP THE DEFECTIVE HOSE   THIS COMPANY HAS OTHER NAMES THEY GO BY TOO  SO I SHOULD BE STUCK WITH A HOSE WITH HOLES IN IT BECAUSE THEY SENT ME A DEFECTIVE HOSE THIS COMPANY NEVER TRIED TO RESOLVE THIS DEFECTIVE HOSE ISSUE

Hi, The credit has posted according our payment processor. I also received an email from the customer that she received the refund.  Melissa