In Less Time Closings

Review: On August 19, 2013 we agreed to buy a time share where in less time closing would be handling the closing for us as stated on the very first email from [redacted]. They gave us a file number [redacted] and a website where we could track the status of the transfer. On August 21, 2013 they confirm the received of the funds we paid for $[redacted] with the promise that the transfer of the deed for a time share at [redacted] would be October 11, 2013. Here we are almost a year after and today when we call Ms. Brant (of course she didn't answer like the last several emails and phone calls) we were told that they can't find our file in the computer. This is unacceptable, this company has being playing with us and with our money for the last year.Desired Settlement: We want 100% of the $[redacted] we paid on August 20, 2013 in a cashier check in my name.

Business

Response:

To whom it may concern,

After receiving this complaint I was in touch with [redacted] and discussed some different options with him to resolve the issue at hand. We are completing the transfer of the INCORRECT deed OUT of [redacted] name and transferring the agreed upon correct deed to him and his wife. I have attached a copy of both deeds here. I am awaiting [redacted] & [redacted] to send back the signed and notarized deed so that I can record OUT of their names and transfer the new property into their names per our verbal agreement.

As of today's date, the clients seem to be satisfied with my action taken.

Thank you,

Carli Brant

Owner/Title Specialist

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a timeshare on [redacted] in June of 2014. On June 26, 2014, all paperwork necessary and a Cashier's Check in the amount of [redacted] made payable to In Less Time Closings LLC was [redacted] overnight to ILTC in Ohio. The Escrow No. is [redacted]. I have been continuously informed that the Deed had been sent to the County Recorder in [redacted] for recording. Now, ILTC will not return phone calls or e-mails. I have been in contact with the Timeshare "[redacted]" Administrator and no Deed has been recorded and no transfer paperwork has been received by the "[redacted]". I contacted the seller directly and he wants to sell the timeshare to me, but In Less Time Closings refuses to record the Deed, or complete the Transfer documentation. Further, ILTC is not returning the seller's calls either. I want this escrow closed ASAP as promised, or if they are unable to complete the transfer, I want every cent of my money refunded out of the escrow account.Desired Settlement: I want this Escrow closed ASAP or if they are unable to close this Escrow immediately, I want a full refund of my monies, so that I can attempt to buy another timeshare and use a different closing company.

Business

Response:

Please find attached the recorded deed and the transfer package that was submitted to [redacted]. Our office has completed the transfer. However, the lack of communication was due to extreme lack of staff and overwhelming amount of daily phone calls and emails that each agent assumes. Although this is not an excuse, we do ask that this be kept in mind when transferring a property as we originally state to all clients that a transfer can take anywhere from 90-180 days. We have completed and fulfilled our contractual obligations and are now awaiting completion notification from [redacted]. We do sincerely apologize for any delay, however, we are proud to say that all has been taken care of.

Review: On August 19, 2013 we agreed to buy a time share where in less time closing would be handling the closing for us as stated on the very first email from [redacted]. They gave us a file number [redacted] and a website where we could track the status of the transfer. On August 21, 2013 they confirm the received of the funds we paid for $[redacted] with the promise that the transfer of the deed for a time share at [redacted] would be October 11, 2013. Here we are almost a year after and today when we call Ms. Brant (of course she didn't answer like the last several emails and phone calls) we were told that they can't find our file in the computer. This is unacceptable, this company has being playing with us and with our money for the last year.Desired Settlement: We want 100% of the $[redacted] we paid on August 20, 2013 in a cashier check in my name.

Business

Response:

To whom it may concern,

After receiving this complaint I was in touch with [redacted] and discussed some different options with him to resolve the issue at hand. We are completing the transfer of the INCORRECT deed OUT of [redacted] name and transferring the agreed upon correct deed to him and his wife. I have attached a copy of both deeds here. I am awaiting [redacted] & [redacted] to send back the signed and notarized deed so that I can record OUT of their names and transfer the new property into their names per our verbal agreement.

As of today's date, the clients seem to be satisfied with my action taken.

Thank you,

Carli Brant

Owner/Title Specialist

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

This process has been a complete farceAlthough we were initially told that the process "normally" takes from to days, it has now dragged on over months! We were nearly coerced into signing by receiving a "special" limited time price that has been the only occasion that timely action seems to have been a priorityAlmost all communication has had to be initiated by me, and only then do I receive a responseI am still hopeful of a positive outcome, but the lag time has been very frustrating