We have exhausted all efforts on our part to get this done in a timely fashion for *** ***We have sought out the additional services of a Brokerage called Timeshare Closing Services, as they have extensive knowledge and experience of this resort and the closing procedures for this county and StateBecause of the timeframe and previous delays from the resort and county, we have decided to once again brokerage this transfer out so that we can get this closing expedited for all parties involvedThe documents will be resent to both parties involved so that the closing can finalizeIn Less Time Closings, LLC is paying for any and all additional fees at no cost to *** *** as courtesy and good faith to *** *** to show that we are trying to finalize the transfer properly
To whom it may concern,
After receiving this complaint I was in touch with *** *** and discussed some different options with him to resolve the issue at hand. We are completing the transfer of the INCORRECT deed OUT of *** *** name and transferring the agreed upon correct deed
to him and his wifeI have attached a copy of both deeds hereI am awaiting *** & *** *** to send back the signed and notarized deed so that I can record OUT of their names and transfer the new property into their names per our verbal agreement
As of today's date, the clients seem to be satisfied with my action taken
Thank you,
Carli Brant
Owner/Title Specialist
While I sincerely apologize for the delay in reply to the client, I was trying to get some further answers to which I should have communicated with you.
I apologize that you had to wait so long to receive this refund but we are happy to
oblige.
I have attached a copy of the refund check as well as the USPS Tracking informationPlease accept my apology and know that we really are here to help clientsThank you %
Although it took more than a year, and despite my short fused comments at times, In Less Time Closings continued to work at resolving the sale of my timeshareThe major difficulty proved to be with prompting Westgate Resorts to complete their paperworkIt has finally been resolved and I would like to thank ***, ***, and *** for their efforts in successfully pursuing this matterI'm very pleased with their business
To whom it may concern,
We have completed this transfer of ownership per the contract for the buyerOn 10/28/14, the buyers' closing agent, *** *** emailed them:
Good afternoon,*** * ***:
Attached, please find a copy of the recorded deed for your timeshare purchase within *** *** ***I have mailed the Transfer of Ownership Request to the resort today via certified mail, tracking #***; you may visit www.*** to track delivery to the resortCurrently, *** *** *** is processing transfer requests on a 2-week turnaroundOnce the transfer has been completed, my Administration Department will provide you with a Letter of Completion for your recordsShould you have any questions while we await response of transfer finalization from the resort please do not hesitate to contact me.
Thank you!
*** ***
I have attached a copy of the recorded deed, and we have confirmed that the transfer is in fact, completed at resort levelTha
In Less Time Closings, LLC made an offer to resolve this complaint. The details are as follows:Date that proposal was made: 11/20/Value of proposed resolution (USD): *** Description of proposed resolution: There is a $*** transfer fee that must be paid in order to obtain the transfer documents from ***Promised completion date: 8/11/2014In addition, the business provided the following additional comments:Buyer paid $*** - $*** fee already paid = $***.**
To whom it may concern,
*** *** called our office screaming and threatening us if this was not taken care of immediatelyHe stated that he would come to our office and we had better have the cops here if he shows upHe was very vulgar with my staffWe had ***, a
gentleman who works for us, reach out to *** ***After he reached out to *** ***, things seemed to calm down a little as he admitted he had a "*** ***" that was making him act outWe received an email from *** stating the following:
I spoke to *** and he was told by *** ** *** *** that the RCI points won't transferWe both believe they might be just telling him (*** ***) that so he can buy RCI points through themI told him that worst case scenario we'll give him a full refund if the points aren't transferableThe only way it's not transferable is if *** *** was part of *** ***The Maintenance Fee bill uploaded to the CRM does not indicate thatI should know whether or not the points transfer within a couple daysAt this time, we are awaiting to hear from RCI that points are in fact transferred to *** ***If they are not, and will not transfer- we will refundThis transfer was completed within our office as of 10/28/
Friday, May 2,
Revdex.com
class="MsoNormal" "margin-bottom: 0pt; text-align: justify;">The Commerce Building
East Commerce Street, Suite
Youngstown, OH
Youngstown.Revdex.com.org
Dear Representative of the Youngstown Revdex.com:
I received a copy of the letter where a complaint has been filed against our company from *** ***
Please accept this letter and the following documents as a response to this transfer
I have been working diligently with Westgate on *** ***'s transferThey have been non responsive up until yesterday and I had email correspondence with *** *** directly as follows:
From: Carli Brant To: ***r Sent: Thursday, May 1, 6:PMSubject: Fwd: Please help! Account #*** ***
*** ***,
I just received my response TODAY from the resortThey are exercising on this property, meaning, Westgate is not allowing the sale of this property to go throughYour funds will be refunded in full from this purchase as there is nothing further we are able to do unless you would like for us to try to find a replacement propertyPlease adviseAlso, feel free to read through the email as I have been working diligently on this transfer for youI noticed you were not satisfied with my efforts and have filed a complaint to the Revdex.com against our companyWhat can we do to further assist you in this matter?
Cordially,
Carli Brant
Owner/Title Specialist
*** *** wrote back shortly after stating the following: I wish Westgate would have made a decision a few months agoI will be satisfied with a return of my $How long should it take for me to get my money back?
I will let the Revdex.com know that this problem has been resolved and that Westgate was the real problem.
***
Please accept that we have satisfied *** ***'s needs and he is no longer thinking that In Less Time Closings, LLC was the issue at handIf any further documentation is needed, please notify me and I will be more than happy to supply you with any requested information
Cordially,
Carli ABrant
Owner/Title Specialist
We have already explained to the client that we have the right to extend any contract, per the contract that he specifically signedAgain, it is all attached for you here to this letter
We are willing to do whatever to make the buyer happyWe will gladly refund his $*** Purchase Price, we will overnight the check to him and provide everyone with tracking numbersUnfortunately, as explained before, any transfer in the State of* *** undergoes a very long title transfer process due to all the legations of the transferNot only is a Title Company involved, but there are attorneys involved and the resort as well.
We will do whatever else we can to satisfy this buyer as we are still processing the transfer into his name per legal transfer requirements with the State of* ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]This company has deceived us and legally money in escrow should not be cashedThe *** document we saw via email was not agreeable to us as current premiere *** membersThis office sent apologies to us in the beginning calls as they had made mistakes of losing the check and asked us to find out when it was cashedSomething is very wrong with this whole situation and we want out of itPlease help
Regards,* *** ***
%
To whom it may concern,
We have received rejection notices from *** due to deeding errors that we have since fixedThe newest and correct transfer request package with up to date and correct deed has been sent to *** on 12/10/We sincerely apologize for any
delays or inconvenience this may have caused.
We will gladly take care of the maintenance fees through the end of to satisfy *** *** requestPlease find attached the corrective deed that has been submitted to *** to finalize the transfer of ownershipWhile we can not control the processing turn around time from *** Title Services, we have requested that they expedite the transfer request givenThank you%
Wednesday, June 25,
?Revdex.com
" line-height: 115%;">East Commerce Street, Suite
?Youngstown, OH
?Youngstown.Revdex.com.org
Dear Representative of the Youngstown Revdex.com:
I received a copy of the letter where a complaint has been filed against our company from [redacted]
Please accept this letter and the following documents as a response to this transfer.
I have been working diligently on getting [redacted] to cooperate with me in the transfer processThey are telling both buyer and seller that they simply need a copy of the deed and check for transfer feeThis was all submitted to [redacted] from my office back on March 13, via USPS Certified Mail, tracking number [redacted] and was tracked to be delivered to the [redacted] property address on March 17, at 11:08AMI have written communication that I submitted to [redacted] requesting a status update on the transfer, but have received NO replyAdditionally, when I have called [redacted] DEEDING Department, they stated to me that they are not in receipt of my transfer package (attached)I explained that I followed their transfer procedures and protocol and that they are the problem here as they have seemed to have lost my transfer package including a checkWhen I spoke with them on 6/24/14- they promised to return my call within 24-hours after they try to track down the missing packageI have also followed up with the seller and Mrs[redacted] regarding this issue, and now they both understand the fault is not in my hands, its with Orange LakeI am continuing to work diligently on getting this transferred
Cordially,
[redacted]
Owner/Title Specialist
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have already responded to this stating the reason for rejecting this offer.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I will accept the offer for a refund but I'm very disappointed with this company. Their customer service is some of the worst that I've ever seen. From looking at the complaints about this company I'm not the only one that has the same thoughts. It is sad that they have a fairly high rating with the Revdex.com even though they have to keep settling with people instead of doing what they should do and close a timeshare timely for people.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Please be aware that the buyer's refund check was requested the same day that he received notification from [redacted] that his resort of purchase was choosing to exercise their Right of First Refusal, meaning that they are taking the...
property back directly. Unfortunately, [redacted] was out of the office due to a severe family medical emergency and the check sat in her possession for the week that she was out of town. The check has been issued and nonetheless is being mailed to the buyer.
We apologize for the delay, however, it was out of our control with what happened to his closing agent.
Thank you
I have emailed the buyer the following:
[redacted],
rgb(34,34,34)">
I am Carli Brant, the owner of In Less Time Closings and I just received your complaint via the Revdex.com.
I wanted to let you know that I, unfortunately, was not made aware that the situation regarding your file transfer/purchase had not been resolved yet.
So first and foremost, I want to sincerely apologize for the entire mess and inconvenience and the total lack of communications from my title agents. This has been an ongoing issue, and to be perfectly honest, the agent that was handling your transfer is no longer with our company due to the Customer Service issues at hand.
I have went ahead and prepared the Deedback myself to help correct the issue.
Please find attached a deed transferring the property back OUT of your names so that we can correct the chain of title issue and make sure that you are satisfied in the end.
Please take this deed to a local Notary Public and sign the deed in front of them along with two (2) witnesses. Please return the ORIGINAL directly to me at:
In Less Time Closings, LLC
Attn: Carli Brant
4531 Belmont Avenue, Suite A
Youngstown, OH 44505
If there is anything else I can do personally to rectify this situation for you, please let me know.
Cordially,
Carli Brant
Owner/Title Specialist
In Less Time Closings, LLC
4531 Belmont Avenue
Suite A
Youngstown, OH 44505
P: 330-333-3687 ext. 102
F: 330-286-9195
Toll Free: 877-306-7303
Although in the business of title search, we are now learning that the title to a timeshare we are trying to sell if 'CLOUDED' and we are trying to track down people who show on title to clear this up.
Also, all the paperwork used the wrong year (our fault for not noticing...... but...... what is the standard of a 'professional'?)
We will be more than happy to submit payment in the amount of $[redacted] to the buyer to satisfy his needs. A check will be cut and sent immediately to [redacted].
We have exhausted all efforts on our part to get this done in a timely fashion for *** ***We have sought out the additional services of a Brokerage called Timeshare Closing Services, as they have extensive knowledge and experience of this resort and the closing procedures for this county and StateBecause of the timeframe and previous delays from the resort and county, we have decided to once again brokerage this transfer out so that we can get this closing expedited for all parties involvedThe documents will be resent to both parties involved so that the closing can finalizeIn Less Time Closings, LLC is paying for any and all additional fees at no cost to *** *** as courtesy and good faith to *** *** to show that we are trying to finalize the transfer properly
To whom it may concern,
After receiving this complaint I was in touch with *** *** and discussed some different options with him to resolve the issue at hand. We are completing the transfer of the INCORRECT deed OUT of *** *** name and transferring the agreed upon correct deed
to him and his wifeI have attached a copy of both deeds hereI am awaiting *** & *** *** to send back the signed and notarized deed so that I can record OUT of their names and transfer the new property into their names per our verbal agreement
As of today's date, the clients seem to be satisfied with my action taken
Thank you,
Carli Brant
Owner/Title Specialist
While I sincerely apologize for the delay in reply to the client, I was trying to get some further answers to which I should have communicated with you.
I apologize that you had to wait so long to receive this refund but we are happy to
oblige.
I have attached a copy of the refund check as well as the USPS Tracking informationPlease accept my apology and know that we really are here to help clientsThank you %
Although it took more than a year, and despite my short fused comments at times, In Less Time Closings continued to work at resolving the sale of my timeshareThe major difficulty proved to be with prompting Westgate Resorts to complete their paperworkIt has finally been resolved and I would like to thank ***, ***, and *** for their efforts in successfully pursuing this matterI'm very pleased with their business
To whom it may concern,
We have completed this transfer of ownership per the contract for the buyerOn 10/28/14, the buyers' closing agent, *** *** emailed them:
Good afternoon,*** * ***:
Attached, please find a copy of the recorded deed for your timeshare purchase within *** *** ***I have mailed the Transfer of Ownership Request to the resort today via certified mail, tracking #***; you may visit www.*** to track delivery to the resortCurrently, *** *** *** is processing transfer requests on a 2-week turnaroundOnce the transfer has been completed, my Administration Department will provide you with a Letter of Completion for your recordsShould you have any questions while we await response of transfer finalization from the resort please do not hesitate to contact me.
Thank you!
*** ***
I have attached a copy of the recorded deed, and we have confirmed that the transfer is in fact, completed at resort levelTha
In Less Time Closings, LLC made an offer to resolve this complaint. The details are as follows:Date that proposal was made: 11/20/Value of proposed resolution (USD): *** Description of proposed resolution: There is a $*** transfer fee that must be paid in order to obtain the transfer documents from ***Promised completion date: 8/11/2014In addition, the business provided the following additional comments:Buyer paid $*** - $*** fee already paid = $***.**
To whom it may concern,
*** *** called our office screaming and threatening us if this was not taken care of immediatelyHe stated that he would come to our office and we had better have the cops here if he shows upHe was very vulgar with my staffWe had ***, a
gentleman who works for us, reach out to *** ***After he reached out to *** ***, things seemed to calm down a little as he admitted he had a "*** ***" that was making him act outWe received an email from *** stating the following:
I spoke to *** and he was told by *** ** *** *** that the RCI points won't transferWe both believe they might be just telling him (*** ***) that so he can buy RCI points through themI told him that worst case scenario we'll give him a full refund if the points aren't transferableThe only way it's not transferable is if *** *** was part of *** ***The Maintenance Fee bill uploaded to the CRM does not indicate thatI should know whether or not the points transfer within a couple daysAt this time, we are awaiting to hear from RCI that points are in fact transferred to *** ***If they are not, and will not transfer- we will refundThis transfer was completed within our office as of 10/28/
Friday, May 2,
Revdex.com
class="MsoNormal" "margin-bottom: 0pt; text-align: justify;">The Commerce Building
East Commerce Street, Suite
Youngstown, OH
Youngstown.Revdex.com.org
Dear Representative of the Youngstown Revdex.com:
I received a copy of the letter where a complaint has been filed against our company from *** ***
Please accept this letter and the following documents as a response to this transfer
I have been working diligently with Westgate on *** ***'s transferThey have been non responsive up until yesterday and I had email correspondence with *** *** directly as follows:
From: Carli Brant To: ***r Sent: Thursday, May 1, 6:PMSubject: Fwd: Please help! Account #*** ***
*** ***,
I just received my response TODAY from the resortThey are exercising on this property, meaning, Westgate is not allowing the sale of this property to go throughYour funds will be refunded in full from this purchase as there is nothing further we are able to do unless you would like for us to try to find a replacement propertyPlease adviseAlso, feel free to read through the email as I have been working diligently on this transfer for youI noticed you were not satisfied with my efforts and have filed a complaint to the Revdex.com against our companyWhat can we do to further assist you in this matter?
Cordially,
Carli Brant
Owner/Title Specialist
*** *** wrote back shortly after stating the following: I wish Westgate would have made a decision a few months agoI will be satisfied with a return of my $How long should it take for me to get my money back?
I will let the Revdex.com know that this problem has been resolved and that Westgate was the real problem.
***
Please accept that we have satisfied *** ***'s needs and he is no longer thinking that In Less Time Closings, LLC was the issue at handIf any further documentation is needed, please notify me and I will be more than happy to supply you with any requested information
Cordially,
Carli ABrant
Owner/Title Specialist
We have already explained to the client that we have the right to extend any contract, per the contract that he specifically signedAgain, it is all attached for you here to this letter
* *** undergoes a very long title transfer process due to all the legations of the transferNot only is a Title Company involved, but there are attorneys involved and the resort as well. 
* ***
We are willing to do whatever to make the buyer happyWe will gladly refund his $*** Purchase Price, we will overnight the check to him and provide everyone with tracking numbersUnfortunately, as explained before, any transfer in the State of
We will do whatever else we can to satisfy this buyer as we are still processing the transfer into his name per legal transfer requirements with the State of
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]This company has deceived us and legally money in escrow should not be cashedThe *** document we saw via email was not agreeable to us as current premiere *** membersThis office sent apologies to us in the beginning calls as they had made mistakes of losing the check and asked us to find out when it was cashedSomething is very wrong with this whole situation and we want out of itPlease help
Regards,* *** ***
%
To whom it may concern,
We have received rejection notices from *** due to deeding errors that we have since fixedThe newest and correct transfer request package with up to date and correct deed has been sent to *** on 12/10/We sincerely apologize for any
delays or inconvenience this may have caused.
We will gladly take care of the maintenance fees through the end of to satisfy *** *** requestPlease find attached the corrective deed that has been submitted to *** to finalize the transfer of ownershipWhile we can not control the processing turn around time from *** Title Services, we have requested that they expedite the transfer request givenThank you%
Wednesday, June 25,
?Revdex.com
" line-height: 115%;">East Commerce Street, Suite
?Youngstown, OH
?Youngstown.Revdex.com.org
Dear Representative of the Youngstown Revdex.com:
I received a copy of the letter where a complaint has been filed against our company from [redacted]
Please accept this letter and the following documents as a response to this transfer.
I have been working diligently on getting [redacted] to cooperate with me in the transfer processThey are telling both buyer and seller that they simply need a copy of the deed and check for transfer feeThis was all submitted to [redacted] from my office back on March 13, via USPS Certified Mail, tracking number [redacted] and was tracked to be delivered to the [redacted] property address on March 17, at 11:08AMI have written communication that I submitted to [redacted] requesting a status update on the transfer, but have received NO replyAdditionally, when I have called [redacted] DEEDING Department, they stated to me that they are not in receipt of my transfer package (attached)I explained that I followed their transfer procedures and protocol and that they are the problem here as they have seemed to have lost my transfer package including a checkWhen I spoke with them on 6/24/14- they promised to return my call within 24-hours after they try to track down the missing packageI have also followed up with the seller and Mrs[redacted] regarding this issue, and now they both understand the fault is not in my hands, its with Orange LakeI am continuing to work diligently on getting this transferred
Cordially,
[redacted]
Owner/Title Specialist
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have already responded to this stating the reason for rejecting this offer.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I will accept the offer for a refund but I'm very disappointed with this company. Their customer service is some of the worst that I've ever seen. From looking at the complaints about this company I'm not the only one that has the same thoughts. It is sad that they have a fairly high rating with the Revdex.com even though they have to keep settling with people instead of doing what they should do and close a timeshare timely for people.
Regards,
[redacted]
 %3
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Read More Customer Complaints:
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To whom it may concern,
Please be aware that the buyer's refund check was requested the same day that he received notification from [redacted] that his resort of purchase was choosing to exercise their Right of First Refusal, meaning that they are taking the...
property back directly. Unfortunately, [redacted] was out of the office due to a severe family medical emergency and the check sat in her possession for the week that she was out of town. The check has been issued and nonetheless is being mailed to the buyer.
We apologize for the delay, however, it was out of our control with what happened to his closing agent.
Thank you
I have emailed the buyer the following:
[redacted],
rgb(34,34,34)">
I am Carli Brant, the owner of In Less Time Closings and I just received your complaint via the Revdex.com.
I wanted to let you know that I, unfortunately, was not made aware that the situation regarding your file transfer/purchase had not been resolved yet.
So first and foremost, I want to sincerely apologize for the entire mess and inconvenience and the total lack of communications from my title agents. This has been an ongoing issue, and to be perfectly honest, the agent that was handling your transfer is no longer with our company due to the Customer Service issues at hand.
I have went ahead and prepared the Deedback myself to help correct the issue.
Please find attached a deed transferring the property back OUT of your names so that we can correct the chain of title issue and make sure that you are satisfied in the end.
Please take this deed to a local Notary Public and sign the deed in front of them along with two (2) witnesses. Please return the ORIGINAL directly to me at:
In Less Time Closings, LLC
Attn: Carli Brant
4531 Belmont Avenue, Suite A
Youngstown, OH 44505
If there is anything else I can do personally to rectify this situation for you, please let me know.
Cordially,
Carli Brant
Owner/Title Specialist
In Less Time Closings, LLC
4531 Belmont Avenue
Suite A
Youngstown, OH 44505
P: 330-333-3687 ext. 102
F: 330-286-9195
Toll Free: 877-306-7303
Although in the business of title search, we are now learning that the title to a timeshare we are trying to sell if 'CLOUDED' and we are trying to track down people who show on title to clear this up.
Also, all the paperwork used the wrong year (our fault for not noticing...... but...... what is the standard of a 'professional'?)
We will be more than happy to submit payment in the amount of $[redacted] to the buyer to satisfy his needs. A check will be cut and sent immediately to [redacted].