Incipio Technologies

Hello,Thank you for your letterWe have attempted to reach out to the customer by phone and emailShe had agreed to choose an exchange item that we will mail to her as soon as she makes her decision on an itemThis claim has been resolved.Kind Regards, [redacted] Service Team Lead [redacted] [redacted] supports?incipio.com | www.incipio.comConsidentiality Statement: http://www.iasinidiom/sansld

Hello, We sincerely apologize for the issue that [redacted] experienced with our services We issued a new shipment on January 29th, via USPS under tracking number [redacted] After tracking this package, we see the package was delivered on January 31st, I believe this case was solved for the customer with a positive outcome Should the customer feel she is still not satisfied, please let us know how we can rectify the situation Thank you

Hello Cindy,Thank you for reaching out to us We sincerely apologize for the delay in response, however we have been experiencing an extremely high volume of calls and emails due to the holiday season We had approved you for a warranty exchange on December 30th Once we receive your returned defective ClamCase, we will promptly issue your replacement Once again, we sincerely apologize for any inconvenience this may have caused.Kind Regards, [redacted] ** [redacted] Incipio Technologies, Inc| Oak Canyon | Irvine, CA T 800-733-| F 949-250- [email protected] | www.incipio.com

Hello ***,We are sorry to hear that you did not receive the replacement case that we sent you On December 11th, we had shipped you the replacement case you needed per tracking number [redacted] The tracking number states that it was delivered to you in Auburn, CA on December 17th As a one time courtesy, we will happily issue a re-shipment Your new tracking number is [redacted] , and we kindly ask that you allow business days for delivery.Please feel free to contact us with any further questions or concerns [redacted] ** [redacted] *** [redacted] [redacted] [redacted]

Hello ***,Thank you for reaching out to usWe had sent you the following email below, on January 3rd: Hi ***,Thank you for your callWe are very sorry to hear that you've received the incorrect caseWe will be shipping your [redacted] in Black/Gray via [redacted] Next Day Air, and your new tracking number is [redacted] We kindly ask you to please allow approximately 1-business days for your package to arriveThere is no need to send back the incorrect case.We apologize for the inconvenience and appreciate your patiencePlease let us know if you have any questions or concerns and we'll be happy to assist! Kind Regards, [redacted] | Customer Service TeamIncipio | BRAVEN | TAVIK | iGO | ClamCase

Hello ***, Thank you for reaching out to us We have received your return and your account was credited today We kindly ask that you allow 3-business days for the credit to reflect in your account We appreciate your patience Kind Regards, [redacted] | Customer Service Team Incipio | BRAVEN | TAVIK | iGO

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards,Good morning, I have received a response from Incipio, they are replacing my phone case[redacted] Logistics & Events Coordinator [redacted] ***---------- Forwarded message ----------From: unspacey Date: Wed, Jan 28, at 10:AMSubject: RE: You have a new message from the Revdex.comTo: "[email protected]" Good morning, I have received a response from Incipio, they are replacing my phone case.Katrina OrtizKat ProductionsLogistics & Events [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is my second time reporting about my cell phone case replacementAfter I filed a complain to Revdex.comThey immediately contacted and asked my shipping information and the case photo againI sent them and SKU#They emailed me back saying they don't have the same model so they will replace different model in same valueI emailed them which model I'd likeRevdex.com sent email of saying I should respond within a week so I respondedHowever, since then they stop contacting meIt was Jan 6th that I sent emailAccording to them, it will take 2-days to process however, I haven't heard anything since thenI emailed them again Jan 14th but no replyI'd like immediate replacementI sent photo, address and the case I wantPlease just send me another one! My support ticket number is [redacted] Immediate replacementmy ticket number is [redacted] Regards, [redacted] This is my second time reporting about my cell phone case replacementAfter I filed a complain to Revdex.comThey immediately contacted and asked my shipping information and the case photo againI sent them and SKU#They emailed me back saying they don't have the same model so they will replace different model in same valueI emailed them which model I'd likeRevdex.com sent email of saying I should respond within a week so I respondedHowever, since then they stop contacting meIt was Jan 6th that I sent emailAccording to them, it will take 2-days to process however, I haven't heard anything since thenI emailed them again Jan 14th but no replyI'd like immediate replacementI sent photo, address and the case I wantPlease just send me another one! My support ticket number is [redacted] Immediate replacementmy ticket number is [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Thank you for your correspondence and assistance with my complaint Incipio Corporation has answered my original complaint and resolved the issue by sending me a replacement product So because they have resolved my issue I had and this is the desired outcome I no longer have a complaint with that company so you may close the complaint D [redacted] .thank you for your assistance.regards, [redacted]

Hello ***,Thank you for reaching out to us We are sorry to hear that you are having trouble with your Samsung Galaxy SOFFGRID Case We kindly ask that you respond directly to this email with your order number or bill to/ship to name, so we may promptly look up your order and apply a
refund However, under the circumstances that you did not purchase your case directly from our website, we would be unable to issue a refund since we did not tender the original payment We do believe that the issues you are experiencing are not typical, and we would love to send you a full replacement free of charge We sincerely apologize for any inconvenience this may have caused. Kind Regards,*** L | Customer Service TeamIncipio | BRAVEN | TAVIK | iGOnd Regards,
*** L | Customer Service Team
Incipio | BRAVEN | TAVIK | iGO
*** L | Customer Service Team
Incipio | BRAVEN | TAVIK | iGO

Hello,I'm so sorry to hear that you aren't happy with your Kate Spade cases! Unfortunately, since the cases weren't purchased from us directly, we're unable to issue a refund for those casesHowever, if you'd like to choose a different case from our lineup of Kate Spade cases for iPhone 7, we'd be
more than happy to replace that for you under warrantyYou can browse available cases here: ***If you'd like to select three of those cases for replacements, just let us know and we'll be happy to arrange that for you.Please let me know if you have any questions *** *** * *** *** ***
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Confidentiality Statement: https://*** *** * *** *** *** * *** ** ***
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Confidentiality Statement: ***

Hello, I'm so sorry to hear about what happened to your MOTO Z Droid! We design our cases specifically to prevent this kind of incident, so it's very disappointing to hear from a customer that's had an experience like thatWe've designed our cases to be as protective as possible, and we do
test all of our cases to make sure they stand up to the kind of abuse we advertise on the packagingHowever, there are many different forces that come into play in any drop that we can't test or design forThings like the speed of the fall, to the angle of the landing, whether the phone hit anything on it's way to the ground, whether there was direct impact to the screen when it landed, and even previous drops that didn't cause visible damage to the phone can affect whether or not your phone survives. Because of all of these factors which are out of our control, we're not able to offer any type of device warrantyHowever, we do offer a warranty on the case itself, and we'd be more than happy to replace that case with any other case in our line, or any other product of roughly equal valueIf you'd like to try a different case, or any other Incipio product, please let us now and we'll be more than happy to arrange that replacement for you.I really wish I had better news for you! Please let me know if you have any other questions *** *** | Manager, Customer Support *** | *** | *** | *** | *** | *** *** | *** *** ***| ***, ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved Of course now I realize that there would be no coverage for damage to the phone as warranty states due to the "Deep Discount" purchase Glad my phone still works I wonder how often this warranty scam has been going on Would an ***.com purchase also void the warranty?Thank you Revdex.com for the help I hope they come through with their courtesy replacement I had no idea this would become an issue, and I may start sharing the information of this scam widely
Regards,
*** *** MD

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello ***,Thank you for reaching out to us We have been experiencing an extremely high volume of calls and emails due to the holiday season However, we will be more than happy to ship you a replacement case We had sent you an email needing more information on Sunday, in order
to determine the type of case you have We sincerely apologize for the inconvenience, but we no longer produce the specific case you have Due to this issue, we have sent you an email asking you to choose another case that we can send out to you instead Once we receive your reply, we will promptly ship out your replacement case Please feel free to contact us with any further questions or concerns.Kind Regards, *** ** * *** *** *** ***
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Hello Mr [redacted],Thank you for reaching out! I've taken a look at your original email ticket. I'm so sorry to hear about the trouble you had getting those batteries replaced, and I'm especially sorry that you never received a response to your last email. I'll be discussing this lapse with the agent...

who was handling your case.As for your replacement, I'll be more than happy to send you a UPS shipping label to expedite that return. Additionally, if you'd prefer to receive a different replacement item of roughly equal value, that's no problem. Just let us know which items you're looking into and I'll see what we can do.If you have any questions or concerns, please let me know![redacted] | Manager, Customer SupportIncipio | Incase | [redacted] | [redacted] | ClamCase | [redacted]Incipio Group | 2030 Lindell Ave. | Nashville, TN 37203[redacted] Confidentiality Statement: [redacted]

Hello,Thank you for reaching out to us again.  We sincerely apologize for the delay in response, unfortunately since multiple emails were submitted, the original email was pushed back, and we did not see it until a later date.  However, according to our records, your replacement was shipped out yesterday via tracking number [redacted], and we also included a coupon code "[redacted]" for 30% off your next www.incipio.com purchase.  Once again, we sincerely apologize for any inconvenience this may have caused. Kind Regards, [redacted] [redacted] 
[redacted] [redacted] [redacted] [redacted] [redacted]

Hello,Thank you for your letter. We have attempted to reach out to the customer by phone and email. She had agreed to choose an exchange item that we will mail to her as soon as she makes her decision on an item. This claim has been resolved.Kind Regards,[redacted] Service Team Lead[redacted]...

[redacted]supports?incipio.com | www.incipio.comConsidentiality Statement: http://www.iasinidiom/sansld

Hello [redacted],We are sorry to hear that you did not receive the replacement case that we sent you.  On December 11th, we had shipped you the replacement case you needed per tracking number [redacted].  The tracking number states that it was delivered to you in Auburn, CA on...

December 17th.  As a one time courtesy, we will happily issue a re-shipment.  Your new tracking number is [redacted], and we kindly ask that you allow 2 business days for delivery.Please feel free to contact us with any further questions or concerns. 
[redacted] [redacted]
[redacted] [redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]

Hello [redacted], Thank you for reaching out to us.  We have received your return and your account was credited today.  We kindly ask that you allow 3-5 business days for the credit to reflect in your account.  We appreciate your patience.  Kind Regards, [redacted] |...

Customer Service Team Incipio | BRAVEN | TAVIK | iGO