I purchased two pair of Women’s Crocband™ IICinch Boot X Upon trying them on I realize their size were too small and therefore I tried their size II While I could get my foot in the they were pressed against my big toe When I tried to exchanged they had nothing at the time I was interested in receiving therefore I was offered a voucher and this was fine because it was my hope to eventually find something that would fit and I would be happy with
I used my voucher today HOWEVER, there still remain a sizeable balance of $that if I don't use will be forfeited I don't know about you but I work very hard for my money, I requested Crocs place the balance onto the original payment by which I purchased the items Both *** and *** * stated that there is no way for them to refund $onto my Visa, when my order is 2-years old This made no since to me given money never loses it viability
I was offered a 25% coupon code by *** for my next purchas
Hello, on Nov.6th I placed a order for black size clogs as a gift, I used my c/c and the shoes were $+ $tax free s/h...they came on TueNov 15th 2016...in the size but they were blue...I called the return deptand they emailed me a return label...by the way, there was no paper work AT ALL in the bag, and the very very nice young lady said it happen's a lot...the shoes were delivered to the address on the label days later on Nov 25th ...I waited until Monday the 28th and no refund I waited a few more day's and still no refundI emailed them and called and was told they don't have the shoes and today is Sat Dec 3rd and no refund,the same...its now weeks and no refund...I called and was told that they were closed on the Nov25th by one person BUT the second person say they DID get the shoes...I hope you can clear the *** up and have the return my FULL AMOUNT...I PAID FOR THE SHOES ON MY C/C THAT THEY HAVE ON FILE
We purchased the Sanrah sandals from Off Broadway shoe Warehouse in Great Mall Milpitas on 7/23/Soon after the purchase of the sandals the strap broke even though my wife did not use the pair very muchI am enclosing a picture of the broken strap and the store receipt
The sandal broke right within a month of the purchase, however, we did not have time to contact customer service at that timewe spent $on this but my wife did not even get to wear it any more than 7-times
I placed an order for pairs of shoes from Crocs on 3/I returned the shoes on 5/using the pre paid return label provided in the box by CrocsI contacted Crocs on 5/about the status of the refund and the representative said they had not received the packageShe stated I needed the return tracking label for them to manually refund it or I would have to wait the full 6-weeksI waited the full weeks and have yet to receive a refundI contacted customer service again on 7/asking about my refund they said they have not received the package and need a return tracking numberAs stated above I don’t have the return number and they shouldn’t provide a pre paid label if they don’t look to honor it as a returnI’ve never had a issue with any other company using the label provided
This place cancels orders after it has been placed citing that an unauthorized coupon has been used when they are the ones that provide itIt is clearly a form of advertisement to let someone purchase something and then cancel it later on when they feel like itIf it was an unauthorized coupon then the system would have rejected itBetter to avoid business practices like this
I recently ordered woman's crocs from you on April 11th/item # new mint green size I receive them a couple weeks laterThey were too small, so I returned them shortly afterI have not received my money back for these as yetAnd today is April 30th/
I also re-ordered another pair of the same item# in a larger size,(size 10) on April ,
I still have not received them
I have been trying, very unsuccessfully, to call someone by phoneI also have tried emailing and I received one response back, saying they would be in touch with me within to hoursThat was over hours ago on April 27/2018, I still have not Heard anything back They had quoted me a case # which is *** Could you please look into this for me ,I would greatly appreciate it
I returned two items (the two items were from two separate orders; both of the items were too small) back at the end of JulyCrocs received both returned items on 8/3/On 8/15, after I had still not received a refund for either item, I contacted Crocs customer service regarding the returnsWhen I sent the initial email, I received an automated email response stating that I would receive a response within 24-hoursHowever, I did not hear anything from Crocs customer service until 8/ The customer service rep asked me for the order numbers and the return tracking numbers, even though I provided this information with my initial email, so I provided the info once againThen, on 8/another Crocs customer service rep told me that they ask that customers allow weeks to see a refund, and that my refunds should be processed sometime that week (which was last week at this point)Now it is the 28th, days after Crocs received both of my returned items, and I still do not have
I called Crocs, Incto inquire about a shipment I was due to receive at a certain timeThroughout the process I had to call back and forth between Crocs and *** about my package about times with each company*** gave me all the information I needed and I was told they(***) just had to get information from CrocsA particular Crocs associate, Mariah , did not display good customer service during my entire callI had to call back(after hours of waiting )only to find out she was on breakWhen I spoke with Mariah again and asked to speak to a manager or supervisor she said they weren’t available but didn’t offer to give them my information for a follow upI have supported the Crocs company in the past , but not sure what will happen after this unacceptable service
I placed an order with Crocs for shoes The shipping option I choose read Economy 2-days I choose that option because that was plenty of time to get the shoes before the date I needed them When I recieved my shipping information from *** it gave my delivery date as days later I called Crocs and they claimed their Economy shipping is 5-buinsness daysWhen I told them it clearly says 2-days on my receipt and their website, they suggested I call *** *** told me, Crocs pays for 5-day shipping I called Crocs once again and was given the run around again with no solution Their website is deceiving If it had listed the correct shipping days I would have choose another option I dont think its right for them to lie to customers amd then refuse ro correct the problem Their deceitful website has cause me a lot of stress
I purchased a pair of CROCS golf shoes well over months ago and only used them twice before they started to leakI have tried contacting CROCS through social media, email and website and no response or contact to try and hold up to their end by replacing the shoesI don't want my money back because the shoes are really nice I just want them replacedEvery time the attempt to contact me they go weeks and never return my attemptsI am not pleased with their warranty or their customer service "lack of" attempts
My family purchased Crocs sandals for our Florida trip after MANY recommendations from a *** page on *** I help admin who has over 100K followersWe felt solid in our purchase since we like to support local businesses
We broke them in before the trip and set offWe wore our shoes to the pool and after swimming came back to find all of them shrunk! Myself and two of my daughters shrunk so badly we had blisters on our feet from them
I contacted Crocs via email and was informed that sadly sometimes crocs shrink in heat and sunSince we were not warned of this we had no ideaI was then emailed and told if I sent the color, size, and style name in they would be replaced or we would receive a creditI did so promptly
The next morning we opted to not take the shoes (minus my husband's) home with us since they shrunk so badly we could no longer fit them and we could use the extra space for our purchases we made on vacation in our bags
The afternoon we returned hom
I have received a sandal (Women's Sanrah Beveled Circle Wedge Sandal) as a giftThe sandal warpedI brought it to the outlet store in *** and she told me it was because of the sunShe said that there's a warning on the receipt that the sandal can't be exposed to the sunThis is a flip flop, how could I avoid not having the sandal exposed to sun? She said leaving it in the car will also cause damage, It seems there are so many restrictionI am very surprised and disappointed of the quality that crocs madeIf that is the case, the warning should be placed on the sandal before I purchase anymore new productsIt is more than days, but still, I wasn't planning to buy new sandal every monthsI have the pictures of the sandal, but I can't attach them to this form
I have been a crocs customer since I started working in the medical field years agoThanks to their comfort and ease of cleaning, I purchase new clogs online or through one of their physical stores every six monthsLast week I received a promo code via email for a discount on clogs through purchase onlineI proceeded to their online store, selected the shoes, entered the promo code and checked out with no problemThe charge was made on my credit card and I received an email confirmation for my orderThe next day, I check my email and notice that I received an email from crocs telling me my order was cancelledI am very satisfied with the quality of crocs products, however I am very unsatisfied with the deceptive advertising and lack of accountability with which this situation was handledI am very disappointed to find out that after years of being a recurring customer, my order was cancelled and that the company took no accountability
I purchased Crocs products through Crocs *** website on Aug night
The price was $CAD for pairsI purchased pairsFew hours later, the price dropped to $CADI emailed the customer service and it replied to me "As It’s stated on the sales’ details “Not valid on previous purchases'I am sorry for the inconvenience this has caused."
I could not find where it state such a statement (I would like to really know where it is located), and also, the Crocs *** clearly states on FAQ that any price change within days of purchase will be adjusted, unless it's a final sale- and the products I purchased were not final same products
This is clearly Crocs taking advantage of the *** consumers who do not have physical stores to return the products, and who are charged for returns after only minutes of purchase!
I cannot accept a simple line saying "I am sorry but we have made exceptions for your purchase so you will not have price adjustments." If you set the
About a year ago I contacted Crocs customer service and asked a few a questions about the product before I bought them one of the main questions was do the shoes ever wear holes in them and is there any type of warranty and she responded by saying our shoes do not wear out and if for any reason they ever wear a hole in the bottom of them then call our customer service number and we will be more than happy to replace themWell I went ahead and ordered them thinking it was a good purchase well this past week I was wearing them and noticed the sole of them is becoming paper thin and objects will poke into my foot and so today I sent an email to the company explaining all of this and they responded rudely by saying you will have to buy a new pairWhich would have been fine if that would have been what I was told before I bought the shoes but it was not
I signed up for the Crocs e-mail newsletter and received an e-mail that states "ENJOY 20% OFF YOUR NEXT PURCHASE JUST FOR JOINING! NO EXCLUSIONS! I tried using the coupon on a pair of shoes that are on saleI applied the coupon, and it didn't take the 20% offI tried contacting their online chat support with this exact exchange"Sarah L:Hello and thank you for contacting CrocsMy name is Sarah and I would be happy to assist youPlease give me a moment to read your question and get back to you
Sarah L:What styles are you trying to purchase?
Me:I have the Classic Minnie Clog in my cart, but the coupon won't take an additional discount off for those
Me:The coupon says right on there No Exclusions!
Sarah L:Ok, the Classic Minnie Clogs are included in the 40% off sale, I understand what the 20% coupon says, however, with this current sale - it does not allow for other coupons or discounts to combine with itUnfortunately you won't be able to use the 20% with the 40% sale
Me:Tha
I placed orders using a promo code that was published online Both orders were processedA couple of days later my orders were canceled They even state in an email it was their fault
I purchased a pair of shoes, I returned themI have now been charged for the shoes times and cannot get the customer service to understand the difference between charging and refundingEvery time they say they're refunding me they charge me insteadI have sent them proof and screenshots of my statement from my credit cardSHAME ON YOU CROCS
Crocs recently had a discount code for their "Classic Clogs" which made the price $when applied This code was seemingly a celebration for years of CrocsThe day after I purchased these crocs, I received an e-mail saying that my order had been cancelled Apparently, Crocs' promotional codes had spread over the internet, and the codes were "duplicated and unauthorized"(from the e-mail from Crocs) However, the *** Terms of Use does not inlclude any language indicating Crocs reserves the right to cancel orders, for any reasonAdditionally, the e-mail Crocs sent to all who used this discount code stated that the spread of these duplicated and unauthorized codes was the fault of Crocs and not the consumersThe e-mail also contained a promotional code for 40% off of a purchase from their website (with some restrictions), which leads my brother to believe that Crocs intentionally distributed the codes purposefully in order to gain attention and free advertising for Crocs'
There is a major flaw on my new bought CROCS brand shoes, at the outside edge of one shoe, it did not glue completely between the top and the bottom, and you can easily see an obvious gap in between as wellThe other shoes had no problemThe worst thing is I found one foot looks apparently fatter than the other one when I wear them because of the severely asymmetric shape between themI want a replacement, but there is no store near me, if I choose to mail to exchange, I will be charged $which is I am not expecting because this was really not my faultAfter I contact the customer service, they said they didn't see from the picture, so I marked the crack in the picture and sent again, no replyIf there is nothing wrong with the shoes, why I waste time to exchange the same shoes? It is just a pair of shoes, not expensive, but the quality of the shoes and the customer service made me very uncomfortable
I purchased two pair of Women’s Crocband™ IICinch Boot X Upon trying them on I realize their size were too small and therefore I tried their size II While I could get my foot in the they were pressed against my big toe When I tried to exchanged they had nothing at the time I was interested in receiving therefore I was offered a voucher and this was fine because it was my hope to eventually find something that would fit and I would be happy with
I used my voucher today HOWEVER, there still remain a sizeable balance of $that if I don't use will be forfeited I don't know about you but I work very hard for my money, I requested Crocs place the balance onto the original payment by which I purchased the items Both *** and *** * stated that there is no way for them to refund $onto my Visa, when my order is 2-years old This made no since to me given money never loses it viability
I was offered a 25% coupon code by *** for my next purchas
Hello, on Nov.6th I placed a order for black size clogs as a gift, I used my c/c and the shoes were $+ $tax free s/h...they came on TueNov 15th 2016...in the size but they were blue...I called the return deptand they emailed me a return label...by the way, there was no paper work AT ALL in the bag, and the very very nice young lady said it happen's a lot...the shoes were delivered to the address on the label days later on Nov 25th ...I waited until Monday the 28th and no refund I waited a few more day's and still no refundI emailed them and called and was told they don't have the shoes and today is Sat Dec 3rd and no refund,the same...its now weeks and no refund...I called and was told that they were closed on the Nov25th by one person BUT the second person say they DID get the shoes...I hope you can clear the *** up and have the return my FULL AMOUNT...I PAID FOR THE SHOES ON MY C/C THAT THEY HAVE ON FILE
We purchased the Sanrah sandals from Off Broadway shoe Warehouse in Great Mall Milpitas on 7/23/Soon after the purchase of the sandals the strap broke even though my wife did not use the pair very muchI am enclosing a picture of the broken strap and the store receipt
The sandal broke right within a month of the purchase, however, we did not have time to contact customer service at that timewe spent $on this but my wife did not even get to wear it any more than 7-times
I placed an order for pairs of shoes from Crocs on 3/I returned the shoes on 5/using the pre paid return label provided in the box by CrocsI contacted Crocs on 5/about the status of the refund and the representative said they had not received the packageShe stated I needed the return tracking label for them to manually refund it or I would have to wait the full 6-weeksI waited the full weeks and have yet to receive a refundI contacted customer service again on 7/asking about my refund they said they have not received the package and need a return tracking numberAs stated above I don’t have the return number and they shouldn’t provide a pre paid label if they don’t look to honor it as a returnI’ve never had a issue with any other company using the label provided
This place cancels orders after it has been placed citing that an unauthorized coupon has been used when they are the ones that provide itIt is clearly a form of advertisement to let someone purchase something and then cancel it later on when they feel like itIf it was an unauthorized coupon then the system would have rejected itBetter to avoid business practices like this
I recently ordered woman's crocs from you on April 11th/item # new mint green size I receive them a couple weeks laterThey were too small, so I returned them shortly afterI have not received my money back for these as yetAnd today is April 30th/
I also re-ordered another pair of the same item# in a larger size,(size 10) on April ,
I still have not received them
I have been trying, very unsuccessfully, to call someone by phoneI also have tried emailing and I received one response back, saying they would be in touch with me within to hoursThat was over hours ago on April 27/2018, I still have not Heard anything back They had quoted me a case # which is *** Could you please look into this for me ,I would greatly appreciate it
I returned two items (the two items were from two separate orders; both of the items were too small) back at the end of JulyCrocs received both returned items on 8/3/On 8/15, after I had still not received a refund for either item, I contacted Crocs customer service regarding the returnsWhen I sent the initial email, I received an automated email response stating that I would receive a response within 24-hoursHowever, I did not hear anything from Crocs customer service until 8/ The customer service rep asked me for the order numbers and the return tracking numbers, even though I provided this information with my initial email, so I provided the info once againThen, on 8/another Crocs customer service rep told me that they ask that customers allow weeks to see a refund, and that my refunds should be processed sometime that week (which was last week at this point)Now it is the 28th, days after Crocs received both of my returned items, and I still do not have
I called Crocs, Incto inquire about a shipment I was due to receive at a certain timeThroughout the process I had to call back and forth between Crocs and *** about my package about times with each company*** gave me all the information I needed and I was told they(***) just had to get information from CrocsA particular Crocs associate, Mariah , did not display good customer service during my entire callI had to call back(after hours of waiting )only to find out she was on breakWhen I spoke with Mariah again and asked to speak to a manager or supervisor she said they weren’t available but didn’t offer to give them my information for a follow upI have supported the Crocs company in the past , but not sure what will happen after this unacceptable service
I placed an order with Crocs for shoes The shipping option I choose read Economy 2-days I choose that option because that was plenty of time to get the shoes before the date I needed them When I recieved my shipping information from *** it gave my delivery date as days later I called Crocs and they claimed their Economy shipping is 5-buinsness daysWhen I told them it clearly says 2-days on my receipt and their website, they suggested I call *** *** told me, Crocs pays for 5-day shipping I called Crocs once again and was given the run around again with no solution Their website is deceiving If it had listed the correct shipping days I would have choose another option I dont think its right for them to lie to customers amd then refuse ro correct the problem Their deceitful website has cause me a lot of stress
I purchased a pair of CROCS golf shoes well over months ago and only used them twice before they started to leakI have tried contacting CROCS through social media, email and website and no response or contact to try and hold up to their end by replacing the shoesI don't want my money back because the shoes are really nice I just want them replacedEvery time the attempt to contact me they go weeks and never return my attemptsI am not pleased with their warranty or their customer service "lack of" attempts
My family purchased Crocs sandals for our Florida trip after MANY recommendations from a *** page on *** I help admin who has over 100K followersWe felt solid in our purchase since we like to support local businesses
We broke them in before the trip and set offWe wore our shoes to the pool and after swimming came back to find all of them shrunk! Myself and two of my daughters shrunk so badly we had blisters on our feet from them
I contacted Crocs via email and was informed that sadly sometimes crocs shrink in heat and sunSince we were not warned of this we had no ideaI was then emailed and told if I sent the color, size, and style name in they would be replaced or we would receive a creditI did so promptly
The next morning we opted to not take the shoes (minus my husband's) home with us since they shrunk so badly we could no longer fit them and we could use the extra space for our purchases we made on vacation in our bags
The afternoon we returned hom
I have received a sandal (Women's Sanrah Beveled Circle Wedge Sandal) as a giftThe sandal warpedI brought it to the outlet store in *** and she told me it was because of the sunShe said that there's a warning on the receipt that the sandal can't be exposed to the sunThis is a flip flop, how could I avoid not having the sandal exposed to sun? She said leaving it in the car will also cause damage, It seems there are so many restrictionI am very surprised and disappointed of the quality that crocs madeIf that is the case, the warning should be placed on the sandal before I purchase anymore new productsIt is more than days, but still, I wasn't planning to buy new sandal every monthsI have the pictures of the sandal, but I can't attach them to this form
I have been a crocs customer since I started working in the medical field years agoThanks to their comfort and ease of cleaning, I purchase new clogs online or through one of their physical stores every six monthsLast week I received a promo code via email for a discount on clogs through purchase onlineI proceeded to their online store, selected the shoes, entered the promo code and checked out with no problemThe charge was made on my credit card and I received an email confirmation for my orderThe next day, I check my email and notice that I received an email from crocs telling me my order was cancelledI am very satisfied with the quality of crocs products, however I am very unsatisfied with the deceptive advertising and lack of accountability with which this situation was handledI am very disappointed to find out that after years of being a recurring customer, my order was cancelled and that the company took no accountability
I purchased Crocs products through Crocs *** website on Aug night
The price was $CAD for pairsI purchased pairsFew hours later, the price dropped to $CADI emailed the customer service and it replied to me "As It’s stated on the sales’ details “Not valid on previous purchases'I am sorry for the inconvenience this has caused."
I could not find where it state such a statement (I would like to really know where it is located), and also, the Crocs *** clearly states on FAQ that any price change within days of purchase will be adjusted, unless it's a final sale- and the products I purchased were not final same products
This is clearly Crocs taking advantage of the *** consumers who do not have physical stores to return the products, and who are charged for returns after only minutes of purchase!
I cannot accept a simple line saying "I am sorry but we have made exceptions for your purchase so you will not have price adjustments." If you set the
About a year ago I contacted Crocs customer service and asked a few a questions about the product before I bought them one of the main questions was do the shoes ever wear holes in them and is there any type of warranty and she responded by saying our shoes do not wear out and if for any reason they ever wear a hole in the bottom of them then call our customer service number and we will be more than happy to replace themWell I went ahead and ordered them thinking it was a good purchase well this past week I was wearing them and noticed the sole of them is becoming paper thin and objects will poke into my foot and so today I sent an email to the company explaining all of this and they responded rudely by saying you will have to buy a new pairWhich would have been fine if that would have been what I was told before I bought the shoes but it was not
I signed up for the Crocs e-mail newsletter and received an e-mail that states "ENJOY 20% OFF YOUR NEXT PURCHASE JUST FOR JOINING! NO EXCLUSIONS! I tried using the coupon on a pair of shoes that are on saleI applied the coupon, and it didn't take the 20% offI tried contacting their online chat support with this exact exchange"Sarah L:Hello and thank you for contacting CrocsMy name is Sarah and I would be happy to assist youPlease give me a moment to read your question and get back to you
Sarah L:What styles are you trying to purchase?
Me:I have the Classic Minnie Clog in my cart, but the coupon won't take an additional discount off for those
Me:The coupon says right on there No Exclusions!
Sarah L:Ok, the Classic Minnie Clogs are included in the 40% off sale, I understand what the 20% coupon says, however, with this current sale - it does not allow for other coupons or discounts to combine with itUnfortunately you won't be able to use the 20% with the 40% sale
Me:Tha
I placed orders using a promo code that was published online Both orders were processedA couple of days later my orders were canceled They even state in an email it was their fault
I purchased a pair of shoes, I returned themI have now been charged for the shoes times and cannot get the customer service to understand the difference between charging and refundingEvery time they say they're refunding me they charge me insteadI have sent them proof and screenshots of my statement from my credit cardSHAME ON YOU CROCS
Crocs recently had a discount code for their "Classic Clogs" which made the price $when applied This code was seemingly a celebration for years of CrocsThe day after I purchased these crocs, I received an e-mail saying that my order had been cancelled Apparently, Crocs' promotional codes had spread over the internet, and the codes were "duplicated and unauthorized"(from the e-mail from Crocs) However, the *** Terms of Use does not inlclude any language indicating Crocs reserves the right to cancel orders, for any reasonAdditionally, the e-mail Crocs sent to all who used this discount code stated that the spread of these duplicated and unauthorized codes was the fault of Crocs and not the consumersThe e-mail also contained a promotional code for 40% off of a purchase from their website (with some restrictions), which leads my brother to believe that Crocs intentionally distributed the codes purposefully in order to gain attention and free advertising for Crocs'
There is a major flaw on my new bought CROCS brand shoes, at the outside edge of one shoe, it did not glue completely between the top and the bottom, and you can easily see an obvious gap in between as wellThe other shoes had no problemThe worst thing is I found one foot looks apparently fatter than the other one when I wear them because of the severely asymmetric shape between themI want a replacement, but there is no store near me, if I choose to mail to exchange, I will be charged $which is I am not expecting because this was really not my faultAfter I contact the customer service, they said they didn't see from the picture, so I marked the crack in the picture and sent again, no replyIf there is nothing wrong with the shoes, why I waste time to exchange the same shoes? It is just a pair of shoes, not expensive, but the quality of the shoes and the customer service made me very uncomfortable