Thank you for alerting us of your experience and allowing Field Management to discuss this matter with you furtherOur records indicate that at this time the matter has been resolvedPlease reach back out to Field Management if you have any additional questions or concerns
We apologize for any inconvenience this matter has caused you and are dedicated to helping make sure you are satisfied with our servicesA file was created in your name and forwarded to management for assistanceOur file indicates management has contacted the vehicle owner and the additional
vehicle noise concerns have been resolvedPlease reach back out to management should you have any additional questions or concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI tried calling tonight, but it is lateWill try to call again tomorrow
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/07/09) */
Contact Name and Title: *** *** Area Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bfrc.com
The work done was performed properly and was verified by a *** dealerThe vehicle had high mileage and had multiple oil leaks
The vehicle was driven low on oil causing internal engine wear and it was not a result of an improper repairI spoke to the *** dealer and they confirmed that something came loose internally and there is nothing we could have done by replacing an oil pan that would cause that to happenI do agree that the vehicle came back times but each time, the oil light was not on and the vehicle would not duplicate her symptoms
Initial Consumer Rebuttal /* (3000, 7, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not except the response because *** did not give him the statement that he is giving the Revdex.comMy car has not had multiple leaks and I have just about every single work order that my car has ever had
At this point my lawyer will be taking over this case
Final Consumer Response /* (2000, 11, 2015/07/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the 3rd party inspector to investigate
Final Business Response /* (4000, 9, 2015/07/10) */
We apologizee for the situationWe are forwarding this case to our Claims Department to investigate and send out a third party inspector to inspect the vehicle and determine liabilityA claims advisor will be contacting the customer to set this up
From: *** *** [***.***@startek.com] Sent: Monday, November 21, 1:PM To: Revdex.com Info ; Jeffersonville Bridgestone Management Subject: Re: You have a New Message from Revdex.com Serving Chicago and
Northern Illinois Complaint #*** Good afternoon, I have updated file# *** with the following informationFYI this was a resolved file where we sent $refund *** ** 11/21/Thank you, *** *** Bridgestone Team Lead
We apologize for any inconvenience this investigation may have causedThe claims team has attempted to resolve this matter to the best of their abilityUnfortunately, after two separate third-party inspections, there is no evidence indicating the oil change performed caused or contributed to the
current engine damageIf additional engine teardown or inspections were performed yielding contradicting evidence, please contact your assigned claims advisor for additional review
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Steve ***
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolve. The Area Manager indicates that he spoke with you and they will be refunding you for the original lifetime alignment purchase of $We hope we have resolved this matter to your satisfaction and we apologize for any inconvenienceThank you
Thank you for reaching out to us so that we can help ensure this matter is resolved to your satisfactionAfter creating a formal case for investigation, our notes indicate that Area Management has been in contact with you and the matter is resolved at this timePlease reach out to Area Management
should you have any additional questions or concerns
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolve.The Area Manager indicates that this has been resolved and they replaced all tires at no charge. Thank you
Complaint: ***
I am rejecting this response because: The vehicle was not repaired Again, they could not find the issue and just added additional Fremont to the system Although the vehicle blows cold air, I anticipate that the air will become warm in the next few months The technician had to add pounds of grown to the system The last time it was services, the technician had to add pounds of fee on Again, the vehicle was not repaired There is obviously a leak if the technician had to add grown twice within a year However, the manager did inform me to bring the vehicle back if it blows warm and they will continue to trouble shoot the problem I have no issues with this because I understand that some problems take several times to diagnose the issue As long as the manager continues to work with me until the problem eventually gets fixed, then that is fine with me I am convinced that eventually Firestone will figure it out
Sincerely,
David ***
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveThe Area Manager has indicated that he has attempted to reach youPlease call him back so he can discuss a proper resolution to this matterThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Christopher ***
Initial Business Response /* (1000, 10, 2015/05/28) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@bfrc.com
Our store manager *** *** has called and spoke to *** ***We have indicated we *** gladly look at her vehicle again at no
additional expense or charge in regards to the oil leak and consumption issue that is occuringOnce an inspection and diagnosis is perfromed, we can then determone what is causing her issues and what can be done to address them, what it might cost to repair if repairs are neededas far as warranty concerns on tires that were purchased thru Firestone, we will gladly continue to as we have in the past resolver her tire concerns and apply full warranty coverage if replacement is requiredMs*** indicated to *** *** she will call him back at a leter date in regards to resolving her concerns
Initial Consumer Rebuttal /* (3000, 12, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not accept their response until they fix the mess they made in my carNow, I am having to drive nervous and I don't know what's going to happen next to the carI went to their shop trying to resolve the issue before I filed the complaint and I was ignoredIt was not until I filed the complaint they started to show they want to do somethingPlease keep the complaint open until I am satisfiedThank you for all your help
Final Business Response /* (1000, 17, 2015/06/11) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bfrc.com
Called and left a voicemail at both numbers for Ms*** to call me directlyOn May 30th, Ms*** did stop in our Altamonte Spring Firestone Complete Auto Care location and had her vehicle inspected and a computer diagnostic was perfromed at no chargeThe results of that diagnostic indicated a trouble code or fault for the transmission which we had previously detected and dcoumentted on her previous vistsThe issue she is experiencing with her vehilce is not related or caused by the repairs Firestone Complete Auto Care performedWe suggested that Ms*** take her vehicle to a transmission shop, dealership or specialistI have requested a refund as per the customer request of $and we are sending that from our corporate office to arrive early next weekIf Ms*** still feels that Firestone is responsible for her issues with her vehicle, we will turn her over to our corportae claims department where a third party claim investigatoin will be perfromed to determine liabaility
We apologize for this unfortunate experience and are happy to see that this matter has since been resolvedPlease reach back out to our Field Manager, ***, should there be anything else we can assist you with
We apologize that your alignment concerns were not able to be resolved with Store ManagementAs of 5/5/17, our records indicate that Area Management has been in contact and a resolution to your concerns has been discussedPlease reach back out to Area Management should you have any additional
concerns
Initial Business Response /* (1000, 13, 2015/07/21) */
Contact Name and Title: *** *** Area Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bfrc.com
Store manager has called this customer multiple timesHas made one successful attempt and spoke with him to let him know that we want
to refund his money completelyThe customer said that he would call back with his credit card informationHe has never called back and we have attempted to call three additional timesEach time the voice mail box was full until the last call that was made SaturdayStore manager left a message to call backWhen he does we will be crediting his credit card the full amount of the repairs
Initial Consumer Rebuttal /* (2000, 15, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We called them back with credit card info, and we have been fully refundedYes, we are satisfied with the responseThank you for your efforts at contacting us
Thank you for alerting us of your experience and allowing Field Management to discuss this matter with you furtherOur records indicate that at this time the matter has been resolvedPlease reach back out to Field Management if you have any additional questions or concerns
We apologize for any inconvenience this matter has caused you and are dedicated to helping make sure you are satisfied with our servicesA file was created in your name and forwarded to management for assistanceOur file indicates management has contacted the vehicle owner and the additional
vehicle noise concerns have been resolvedPlease reach back out to management should you have any additional questions or concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI tried calling tonight, but it is lateWill try to call again tomorrow
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/07/09) */
Contact Name and Title: *** *** Area Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bfrc.com
The work done was performed properly and was verified by a *** dealerThe vehicle had high mileage and had multiple oil leaks
The vehicle was driven low on oil causing internal engine wear and it was not a result of an improper repairI spoke to the *** dealer and they confirmed that something came loose internally and there is nothing we could have done by replacing an oil pan that would cause that to happenI do agree that the vehicle came back times but each time, the oil light was not on and the vehicle would not duplicate her symptoms
Initial Consumer Rebuttal /* (3000, 7, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not except the response because *** did not give him the statement that he is giving the Revdex.comMy car has not had multiple leaks and I have just about every single work order that my car has ever had
At this point my lawyer will be taking over this case
Final Consumer Response /* (2000, 11, 2015/07/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the 3rd party inspector to investigate
Final Business Response /* (4000, 9, 2015/07/10) */
We apologizee for the situationWe are forwarding this case to our Claims Department to investigate and send out a third party inspector to inspect the vehicle and determine liabilityA claims advisor will be contacting the customer to set this up
Contacting customer to make an appointment to look at the vehicle and repair at no charge
The Area Manager called the customer and apologized and also issued a refund to the customer
From: *** *** [***.***@startek.com] Sent: Monday, November 21, 1:PM To: Revdex.com Info ; Jeffersonville Bridgestone Management Subject: Re: You have a New Message from Revdex.com Serving Chicago and
Northern Illinois Complaint #*** Good afternoon, I have updated file# *** with the following informationFYI this was a resolved file where we sent $refund *** ** 11/21/Thank you, *** *** Bridgestone Team Lead
We apologize for any inconvenience this investigation may have causedThe claims team has attempted to resolve this matter to the best of their abilityUnfortunately, after two separate third-party inspections, there is no evidence indicating the oil change performed caused or contributed to the
current engine damageIf additional engine teardown or inspections were performed yielding contradicting evidence, please contact your assigned claims advisor for additional review
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Steve ***
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolve. The Area Manager indicates that he spoke with you and they will be refunding you for the original lifetime alignment purchase of $We hope we have resolved this matter to your satisfaction and we apologize for any inconvenienceThank you
Thank you for reaching out to us so that we can help ensure this matter is resolved to your satisfactionAfter creating a formal case for investigation, our notes indicate that Area Management has been in contact with you and the matter is resolved at this timePlease reach out to Area Management
should you have any additional questions or concerns
Initial Business Response /* (1000, 10, 2015/10/13) */
Customer was refunded $on 10/7/ticket #XXXXXX
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolve.The Area Manager indicates that this has been resolved and they replaced all tires at no charge. Thank you
Complaint: ***
I am rejecting this response because: The vehicle was not repaired Again, they could not find the issue and just added additional Fremont to the system Although the vehicle blows cold air, I anticipate that the air will become warm in the next few months The technician had to add pounds of grown to the system The last time it was services, the technician had to add pounds of fee on Again, the vehicle was not repaired There is obviously a leak if the technician had to add grown twice within a year However, the manager did inform me to bring the vehicle back if it blows warm and they will continue to trouble shoot the problem I have no issues with this because I understand that some problems take several times to diagnose the issue As long as the manager continues to work with me until the problem eventually gets fixed, then that is fine with me I am convinced that eventually Firestone will figure it out
Sincerely,
David ***
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveThe Area Manager has indicated that he has attempted to reach youPlease call him back so he can discuss a proper resolution to this matterThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Christopher ***
Initial Business Response /* (1000, 10, 2015/05/28) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@bfrc.com
Our store manager *** *** has called and spoke to *** ***We have indicated we *** gladly look at her vehicle again at no
additional expense or charge in regards to the oil leak and consumption issue that is occuringOnce an inspection and diagnosis is perfromed, we can then determone what is causing her issues and what can be done to address them, what it might cost to repair if repairs are neededas far as warranty concerns on tires that were purchased thru Firestone, we will gladly continue to as we have in the past resolver her tire concerns and apply full warranty coverage if replacement is requiredMs*** indicated to *** *** she will call him back at a leter date in regards to resolving her concerns
Initial Consumer Rebuttal /* (3000, 12, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not accept their response until they fix the mess they made in my carNow, I am having to drive nervous and I don't know what's going to happen next to the carI went to their shop trying to resolve the issue before I filed the complaint and I was ignoredIt was not until I filed the complaint they started to show they want to do somethingPlease keep the complaint open until I am satisfiedThank you for all your help
Final Business Response /* (1000, 17, 2015/06/11) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bfrc.com
Called and left a voicemail at both numbers for Ms*** to call me directlyOn May 30th, Ms*** did stop in our Altamonte Spring Firestone Complete Auto Care location and had her vehicle inspected and a computer diagnostic was perfromed at no chargeThe results of that diagnostic indicated a trouble code or fault for the transmission which we had previously detected and dcoumentted on her previous vistsThe issue she is experiencing with her vehilce is not related or caused by the repairs Firestone Complete Auto Care performedWe suggested that Ms*** take her vehicle to a transmission shop, dealership or specialistI have requested a refund as per the customer request of $and we are sending that from our corporate office to arrive early next weekIf Ms*** still feels that Firestone is responsible for her issues with her vehicle, we will turn her over to our corportae claims department where a third party claim investigatoin will be perfromed to determine liabaility
We apologize for this unfortunate experience and are happy to see that this matter has since been resolvedPlease reach back out to our Field Manager, ***, should there be anything else we can assist you with
We apologize that your alignment concerns were not able to be resolved with Store ManagementAs of 5/5/17, our records indicate that Area Management has been in contact and a resolution to your concerns has been discussedPlease reach back out to Area Management should you have any additional
concerns
Initial Business Response /* (1000, 13, 2015/07/21) */
Contact Name and Title: *** *** Area Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bfrc.com
Store manager has called this customer multiple timesHas made one successful attempt and spoke with him to let him know that we want
to refund his money completelyThe customer said that he would call back with his credit card informationHe has never called back and we have attempted to call three additional timesEach time the voice mail box was full until the last call that was made SaturdayStore manager left a message to call backWhen he does we will be crediting his credit card the full amount of the repairs
Initial Consumer Rebuttal /* (2000, 15, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We called them back with credit card info, and we have been fully refundedYes, we are satisfied with the responseThank you for your efforts at contacting us