Initial Business Response /* (1000, 8, 2014/09/10) */
it is our understanding that the vehicle has been repaired for her
Initial Consumer Rebuttal /* (3000, 11, 2014/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My car has not been repaired yetA
rep from Corporate contacted me a month after my initial complaint even though the corporate office promised I would receive a phone call within 24-hoursLast Thursday I was told arrangements would be made for another store to repair my car and I received a call this week from another local store but have yet to arrange the appointment for repairsRepairs have NOT been made and I have received NO refund
Final Consumer Response /* (4200, 18, 2014/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My breaks STILL squeak despite four trips to the shopI have not been compensated for my time (about eight hours) waiting for the repairs, nor have I been compensated for having the ball bearings replaced when they needed to be replaced as the result of the Quincy store stripping my lug nuts and having the tires almost fall off, (per the *** mechanic, who I had replace them for me)I paid $for this repair as a result of shoddy work done by the *** store
Final Business Response /* (4000, 22, 2014/10/27) */
We have reviewed Ms***'s issue and apologize for the problems with the repairsAs a customer satisfaction we have requested a refund check to be sent to her for the $that she paid for the repairs
We apologize for your unfortunate experience and want to ensure that the vehicle pull is correctedOur records indicate as of this date, management has been in contact and the tires in question have been replaced to resolve the pull
We apologize that the repairs did not resolve the noises to your satisfactionManagement has reviewed your requested resolution and at this time a refund of service has been issued to help make things rightPlease reach back out to Field Management should you have any additional concerns
Initial Business Response /* (1000, 5, 2015/09/17) */
We installed a different tire for customer as they requested at Store Location 005770; confirmed with customer that this has been resolved
Initial Consumer Rebuttal /* (2000, 7, 2015/09/23) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
The tire was replaced as requested
We apologize if the correct amount was not refunded originallyManagement has reviewed your concerns and made the necessary adjustments to your account as of 4/3/
I will just need an invoice from the other repair shop that corrected the issueAfter investigation if claim is true I will issue a refund to the customer
after meeting and talking to the customer, we settled on refunding the labor for the services provided, the smog check, anmd the temp move tag, as a customer satisfsctionthis is in conjuction with the documents thst were provided to me$will be issued via refund check in 7-business daysi
reviewed with the customer the break down of the totals.mark ***area manager Reno **
Store Management has confirmed reimbursement for related repairs at your BMW dealershipPlease reach out to Store Management as soon as the receipt can be produced
We apologize that this matter was not resolved sooner and thank you for escalating this furtherOur records indicate that once management was alerted of your concerns the full reimbursement for differential repairs was issuedWe apologize for any inconvenience this may have caused and encourage
you to reach back out to management should there be any additional concerns or questions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***Thank's
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to meThey were more than generous and treated me very kindlyI understand that mixup's happen in the business world and am happy this matter has been resolvedThank you
Sincerely,
*** ***
We apologize that we are not able to assist you further but at this time we maintain the stance previously communicated by managementWe would advise you to proceed however you see fit
We have confirmed that the funding should have arrived via standard mail as of this date (3/8/17)If for any reason you still have not received this funding to your household, please message us at [email protected] for additional assistance
Complaint: ***
I am rejecting this response because: I was told it was leaking due to the old age of the car/parts What I don't understand is, how my car goes from not leaking
coolant when I take it there, to leaking coolant like I am running water down my sink While I understand things happen, I can't accept that it is a random occurrence My Grandmother *** *** is on a limited income, she can not afford to fix a major fix on her car We sadly did not reach a resolution when talking I would like to speak with someone from corporate next time
Sincerely,*** *** (Grandson)On Behalf of: Pat Frazier
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11188410, and find that this resolution is satisfactory to me
Sincerely,
Clela ***
We tried to contacted customer on Monday 4/4/and spoke to father. Customer did call us back on Thursday 4/7/and we offered to replace the part at no charge but customer said he already repairedCustomer stated he wanted a refund for what we did and we agreed to credit his
charge card $and customer will be in to process the credit
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up on our end for review.Someone from our Corporate Customer Retention department spoke with you and agreed to reimburse you for the lost caps for a total of $50.00.The case indicates that the reimbursement of $resolved this matter.Again, we apologize for the inconvenience. Thank you
Initial Business Response /* (1000, 8, 2014/09/10) */
it is our understanding that the vehicle has been repaired for her
Initial Consumer Rebuttal /* (3000, 11, 2014/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My car has not been repaired yetA
rep from Corporate contacted me a month after my initial complaint even though the corporate office promised I would receive a phone call within 24-hoursLast Thursday I was told arrangements would be made for another store to repair my car and I received a call this week from another local store but have yet to arrange the appointment for repairsRepairs have NOT been made and I have received NO refund
Final Consumer Response /* (4200, 18, 2014/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My breaks STILL squeak despite four trips to the shopI have not been compensated for my time (about eight hours) waiting for the repairs, nor have I been compensated for having the ball bearings replaced when they needed to be replaced as the result of the Quincy store stripping my lug nuts and having the tires almost fall off, (per the *** mechanic, who I had replace them for me)I paid $for this repair as a result of shoddy work done by the *** store
Final Business Response /* (4000, 22, 2014/10/27) */
We have reviewed Ms***'s issue and apologize for the problems with the repairsAs a customer satisfaction we have requested a refund check to be sent to her for the $that she paid for the repairs
We apologize for your unfortunate experience and want to ensure that the vehicle pull is correctedOur records indicate as of this date, management has been in contact and the tires in question have been replaced to resolve the pull
We apologize that the repairs did not resolve the noises to your satisfactionManagement has reviewed your requested resolution and at this time a refund of service has been issued to help make things rightPlease reach back out to Field Management should you have any additional concerns
Initial Business Response /* (1000, 5, 2015/09/17) */
We installed a different tire for customer as they requested at Store Location 005770; confirmed with customer that this has been resolved
Initial Consumer Rebuttal /* (2000, 7, 2015/09/23) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
The tire was replaced as requested
We apologize if the correct amount was not refunded originallyManagement has reviewed your concerns and made the necessary adjustments to your account as of 4/3/
I will just need an invoice from the other repair shop that corrected the issueAfter investigation if claim is true I will issue a refund to the customer
Complaint: ***
I am rejecting this response because: No ones had been contact me since I put this complaint? Thanks
Sincerely,
Winther ***
after meeting and talking to the customer, we settled on refunding the labor for the services provided, the smog check, anmd the temp move tag, as a customer satisfsctionthis is in conjuction with the documents thst were provided to me$will be issued via refund check in 7-business daysi
reviewed with the customer the break down of the totals.mark ***area manager Reno **
Store Management has confirmed reimbursement for related repairs at your BMW dealershipPlease reach out to Store Management as soon as the receipt can be produced
Initial Business Response /* (1000, 20, 2015/09/29) */
We apologize that this matter was not resolved sooner and thank you for escalating this furtherOur records indicate that once management was alerted of your concerns the full reimbursement for differential repairs was issuedWe apologize for any inconvenience this may have caused and encourage
you to reach back out to management should there be any additional concerns or questions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***Thank's
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to meThey were more than generous and treated me very kindlyI understand that mixup's happen in the business world and am happy this matter has been resolvedThank you
Sincerely,
*** ***
We apologize that we are not able to assist you further but at this time we maintain the stance previously communicated by managementWe would advise you to proceed however you see fit
We have confirmed that the funding should have arrived via standard mail as of this date (3/8/17)If for any reason you still have not received this funding to your household, please message us at [email protected] for additional assistance
Complaint: ***
I am rejecting this response because: I was told it was leaking due to the old age of the car/parts What I don't understand is, how my car goes from not leaking
coolant when I take it there, to leaking coolant like I am running water down my sink While I understand things happen, I can't accept that it is a random occurrence My Grandmother *** *** is on a limited income, she can not afford to fix a major fix on her car We sadly did not reach a resolution when talking I would like to speak with someone from corporate next time
Sincerely,*** *** (Grandson)On Behalf of: Pat Frazier
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11188410, and find that this resolution is satisfactory to me
Sincerely,
Clela ***
Initial Business Response /* (1000, 20, 2015/10/06) */
Area Manager, John ***, attempted to contact customer several times with no return call
We tried to contacted customer on Monday 4/4/and spoke to father. Customer did call us back on Thursday 4/7/and we offered to replace the part at no charge but customer said he already repairedCustomer stated he wanted a refund for what we did and we agreed to credit his
charge card $and customer will be in to process the credit
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up on our end for review.Someone from our Corporate Customer Retention department spoke with you and agreed to reimburse you for the lost caps for a total of $50.00.The case indicates that the reimbursement of $resolved this matter.Again, we apologize for the inconvenience. Thank you