Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveAfter further review, the Area Manager indicates that the issue was due to a damaged drain plug and the store has fixed the problem to resolve the complaint. Again, we apologize for the trouble this issue has caused and we hope to see you back in the future!
Initial Business Response /* (1000, 6, 2015/08/19) */
Contact Name and Title: Rich *** - Area Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bfrc.com
Verified that customer was issued a refund in the amount of $via check on 7/10/from Consumer AffairsIssue has been
resolved
Initial Consumer Rebuttal /* (2000, 8, 2015/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This was resolved last year , I don't know why it was brought back up
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11150980, and find that this resolution is satisfactory to meWhen will the refund be credited? and for what amount will the refund/credit to the account be?
Sincerely,
Mike ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Ann ***
Initial Business Response /* (1000, 5, 2015/10/12) */
Per the Area Manager, Luke ***:
CALLED GUEST AND LISTENED TO HER STATEMENTWE ARE GIVING HER FREE TIRESSHE WILL BE COMING IN MONDAY FOR WORK TO BE DONEGUEST IS HAPPY WITH THIS RESOLUTION
Initial Consumer Rebuttal /* (3000,
7, 2015/10/13) */
This response was greatTire Plus replaced our tires with new ones that meet our expectations
The manager that contacted me was professional honest and caringWe appreciate him going out of his way to make things right
Final Consumer Response /* (2000, 8, 2015/10/13) */
We apologize for any inconvenience this matter may have causedOur records indicate that management has been in contact since receiving these concerns and the vehicle has been repaired to your satisfaction as of 5/5/1*Please reach back out to Field Management should you have any additional
concerns with the oil change performed
Complaint:
I am
rejecting this response because: The whole purpose of my visit was for them to remove the wheel lock from the car they failed to do that and kick me out of the store saying that they told me that this would happen I immediately went outside and took a picture of what they did to my carThe photo includes date and time along with GPS location Because they do not honor or stand by the work they perform I am forced to take it to courtI will contact a lawyer, I have plenty of proof and a very strong caseI really hoped they would do the honorable thing and take care of their mistakesClearly they do not care about their reputationAll I want is for them to fix their mistake Their response is ridiculous absurd and completely unacceptable.
Sincerely,
Anthony ***
We understand and apologize if this request for supporting documentation comes as any inconvenience to youTherefore, should a 3rd party shop identify any related errors with the services performed by Firestone, management will fully reimburse you for the diagnostic fee
We apologize that this service was not to your satisfactionOur file indicates management has recently been in contact and this matter has been resolved to your satisfactionPlease reach back out to field management should you have any additional questions or concerns
Thank you for alerting us of your concerns so that this matter can be properly addressedA formal case was created upon receipt of your concernsAt this time, our records indicate that both Area and Region Managers have attempted to reach out to discuss this matter furtherPlease contact
management directly at your earliest convenience at: ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like to thank *** *** and *** *** for their attention to this matter
Sincerely,
*** ***
Thank you for these additional detailsOur claims department will be reviewing your file again with the assigned fleet manager for additional consideration
Initial Business Response /* (1000, 5, 2015/10/01) */
My name is Shaun ***, I am the Area Manager for the store that this complaint was sent toI have reached out to the customer several time with no response backShe is requesting for the original paper work backI am unable to do this because
of record keepingThe work order was voided out and there is no money owed to us
Thank you for bringing your concerns to our attentionAfter receiving your complaint, we reached out to our CFNA account group that verified the issueUnfortunately, in there were months of missed paymentsCFNA must abide by the rules and they do not correct credit bureau’s unless it
is a company error or extenuating circumstances (maybe late but not 4)
Thank you for bringing these concerns to our attention and giving us the opportunity to resolve this matter.The Area Manager indicates that this has been resolved with Mr***. We are going to refund the tire he purchased at store *** since we lost his old tireFrancisco (AM for DLFW) is
going to call him to make him an appointment to get the correct tires installed at store ***The customer is satisfied with the resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
An internal case has been set upThe Area Manager will reach out to the customer to review and resolve this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/10/06) */
Per the Area Manager, they replaced the TPMS sensor at no charge on 09/25/
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveAfter further review, the Area Manager indicates that the issue was due to a damaged drain plug and the store has fixed the problem to resolve the complaint. Again, we apologize for the trouble this issue has caused and we hope to see you back in the future!
Initial Business Response /* (1000, 6, 2015/08/19) */
Contact Name and Title: Rich *** - Area Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bfrc.com
Verified that customer was issued a refund in the amount of $via check on 7/10/from Consumer AffairsIssue has been
resolved
Initial Consumer Rebuttal /* (2000, 8, 2015/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This was resolved last year , I don't know why it was brought back up
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11150980, and find that this resolution is satisfactory to meWhen will the refund be credited? and for what amount will the refund/credit to the account be?
Sincerely,
Mike ***
As of 01/15/16, the Area Manager has indicated that the store refunded the customer to resolve this complaint
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Ann ***
Initial Business Response /* (1000, 5, 2015/10/12) */
Per the Area Manager, Luke ***:
CALLED GUEST AND LISTENED TO HER STATEMENTWE ARE GIVING HER FREE TIRESSHE WILL BE COMING IN MONDAY FOR WORK TO BE DONEGUEST IS HAPPY WITH THIS RESOLUTION
Initial Consumer Rebuttal /* (3000,
7, 2015/10/13) */
This response was greatTire Plus replaced our tires with new ones that meet our expectations
The manager that contacted me was professional honest and caringWe appreciate him going out of his way to make things right
Final Consumer Response /* (2000, 8, 2015/10/13) */
We apologize for any inconvenience this matter may have causedOur records indicate that management has been in contact since receiving these concerns and the vehicle has been repaired to your satisfaction as of 5/5/1*Please reach back out to Field Management should you have any additional
concerns with the oil change performed
Complaint:
I am
rejecting this response because: The whole purpose of my visit was for them to remove the wheel lock from the car they failed to do that and kick me out of the store saying that they told me that this would happen I immediately went outside and took a picture of what they did to my carThe photo includes date and time along with GPS location Because they do not honor or stand by the work they perform I am forced to take it to courtI will contact a lawyer, I have plenty of proof and a very strong caseI really hoped they would do the honorable thing and take care of their mistakesClearly they do not care about their reputationAll I want is for them to fix their mistake Their response is ridiculous absurd and completely unacceptable.
Sincerely,
Anthony ***
We understand and apologize if this request for supporting documentation comes as any inconvenience to youTherefore, should a 3rd party shop identify any related errors with the services performed by Firestone, management will fully reimburse you for the diagnostic fee
We apologize that this service was not to your satisfactionOur file indicates management has recently been in contact and this matter has been resolved to your satisfactionPlease reach back out to field management should you have any additional questions or concerns
Thank you for alerting us of your concerns so that this matter can be properly addressedA formal case was created upon receipt of your concernsAt this time, our records indicate that both Area and Region Managers have attempted to reach out to discuss this matter furtherPlease contact
management directly at your earliest convenience at: ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like to thank *** *** and *** *** for their attention to this matter
Sincerely,
*** ***
Thank you for these additional detailsOur claims department will be reviewing your file again with the assigned fleet manager for additional consideration
Initial Business Response /* (1000, 5, 2015/10/01) */
My name is Shaun ***, I am the Area Manager for the store that this complaint was sent toI have reached out to the customer several time with no response backShe is requesting for the original paper work backI am unable to do this because
of record keepingThe work order was voided out and there is no money owed to us
Thank you for bringing your concerns to our attentionAfter receiving your complaint, we reached out to our CFNA account group that verified the issueUnfortunately, in there were months of missed paymentsCFNA must abide by the rules and they do not correct credit bureau’s unless it
is a company error or extenuating circumstances (maybe late but not 4)
Thank you for bringing these concerns to our attention and giving us the opportunity to resolve this matter.The Area Manager indicates that this has been resolved with Mr***. We are going to refund the tire he purchased at store *** since we lost his old tireFrancisco (AM for DLFW) is
going to call him to make him an appointment to get the correct tires installed at store ***The customer is satisfied with the resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***