Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11693920, and find that this resolution is satisfactory to me
Sincerely,
Charles ***
Initial Business Response /* (1000, 13, 2015/02/24) */
The customer signed a release agreement and the claim was settled for the amount of $as customer satisfactionThe issue has been resolved and customer is satisfied
Initial Business Response /* (1000, 23, 2015/09/09) */
This has been forwarded to the Area Manager for further review/resolutionCase # to ref is XXXXXXX
Thank you for bringing your concerns to our attention as we want to make sure that the brake service performed was to your satisfactionOur records indicate the warranty was fulfilled with a refund of serviceIn addition, all teammates are drug tested as we take matters like vehicle safety very
seriouslyYour concerns with the teammate in question were investigated fully by Field management
Initial Business Response /* (1000, 20, 2015/08/24) */
The Area Manager, Luke ***, has called and left message for the custmoer to call back and has not received a returned callLuke can be reached at ***
Initial Business Response /* (1000, 17, 2015/05/25) */
Contact Name and Title: *** ***
Contact Phone: Area Manager
Contact Email: ***@bfrc.com
We contacted customer to resolve this issueDiscussed issue with the customer and explained that there was never any "sabotoge to his tire or his
vehicleThe tire repair that the location performed was a corrct and an industry standard repairHowever, if he was not satisfied we would refund the money he spent at the location, the customer agreedWe then issued a refund to the customer for $in cash that his wife collected the cash from the locationAfter that he called back to corporate and stated he was still not satisfied and requested a refund for the repaired tireCorporate issued a refund to the customer for the tire as a customer satisfaction goodwill resoloutionPlease close this fileThank you for your assisatance
Initial Consumer Rebuttal /* (2000, 19, 2015/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Glad that this got resolved! Great job folksstars to *** *** and *** ***
Thank you for reaching out so that management can investigate your concerns furtherManagement has reviewed the additional services performed at your third-party shop and reached out to you via email to discuss this matter furtherPlease reach back out to management should you have any additional
questions regarding their findings
We understand the importance of a proper oil change and the ramifications that come from a lack of oil in the vehicleTherefore, a formal claims case has been created (claim#***) and a claims advisor has been assigned to your case for investigationOur file currently indicates that an email
has been sent to gather additional informationPlease respond to the aforementioned email at your earliest convenience so that we may expedite this investigation as quickly as possible
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI will accept a full refund for the total amount paid to the business of estimated value 1,At the time of the formal complaint there were also additional pending charges of which has been reconciledThe invoices I am making reference to are #*** dated 1/10/and invoice *** dated 1/9/17.
Sincerely,
*** ***
We apologize if any pricing changes were not properly communicated to you prior to serviceIn an effort to help make things right, our records indicate field management has been in contact and the price has been adjusted per your request
I just heard back from the Area ManagerSince we are no longer able to re-inspect the vehicle since she already traded it in, we will offer half of the control arms back as customer satisfaction, so $Please let me know if the customer accepts and then I can process the check
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the claims department to resolveThe case notes indicate a settlement check was sent to you for $to resolve this matter.Again, we apologize for any inconvenience and we hope we have resolved this matter to your satisfaction
Thank you for reaching out so that we can ensure your A/C system is operating to your satisfactionOur records indicate that as of 3/23/the vehicle was repaired again under warranty and the A/C is now operating as designedPlease reach back out to Store Management should you have any additional
concerns with the A/C services
Initial Business Response /* (1000, 5, 2015/06/10) */
I had spoken to the customer and to the store location named hereWe discussed and agreed to make right the concerns expressedWe made an offer to have the customer return to a Firestone Complete Auto Care or Tires Plus location and install
the desired tires on the vehicle as he stated he was sure he would like the Bridgestone tire once they were installedThe customer agreed to return to a Tires Plus location in Powder Springs Gaand have the desired tires installedHe stated he would find a date/time and let us know when the vehicle would be available to complete the work, based on his wife's scheduleThe tires were ordered as requested and discussed, and have arrivedWe were awaiting his return call to inform us where to have the tires sent and what date/time to set the appointmentThe customer expressed that he was informed that he needed to go to the original location to get a refund and then go to the Tires Plus location to have them installed and pay for themI informed him that was not necessary and he simply could go to Tires Plus and have the desired tires installed, and he agreed to that offerWe discussed that if a refund was desired, that we simply needed the tires returned at the time of the refundIf the customer wishes us to pick up the tires from a non-Firestone/Tires Plus location, we will do so and issue a refund for the tires through our standard channelsWe have created an internal case and documented as described hereinI will reach out to the customer and make an offer to pick up the tires as requested, and submit for a refund
Initial Consumer Rebuttal /* (3000, 7, 2015/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were promised by the District Manager, ***, that we would have a check today, so we made another trip to Firestone to return the tires we didn't order and were over charged for, and the district manager forgot to order our check! We would appreciate a phone call from someone at the corporate office who really cares about customer service today! #XXXXXXXXXXI had tires put one car yesterday by Dallas Tire, and I am afraid that we will never see our money! We could not allow them to pick up the tires at Dallas Tire because they did not have our money! So everything written above is not true!!!
Sent from my ***
On Jun 11, 2015, at 4:PM, ***@***.custhelp.com wrote:
Image
Subject
FCAC Contact Feedback - *** *** - Mobile
Recently you requested personal assistance from our on-line support centerBelow is a summary of your request and our responseIf this issue is not resolved to your satisfaction, you may reopen it within the next daysThank you for allowing us to be of service to you
Response By Email (*** *** (06/11/XXXX XX:XX PM)
Dear *** ***,
I sincerely apologize for the confusionIf you see the word "resolved", this means your email has been successfully received and responded toHowever, I have send this important information to our upper management team as your request for resolution
If there is anything else I can do to assist you, please let me knowThank you for choosing Firestone; we value your businessHave a great day
Customer By CSS Email (*** ***) (06/10/09:PM)
Please understand that until I get my money back, this is NOT resolved! I am highly disappointed in the way you guys have handled this, and had it been handled differently you would not have lost my business
*** ***
On Wednesday, June 10, 2:PM, "***@***.custhelp.com" wrote:
Response By Email (*** *** (06/10/02:PM)
Dear *** ***,
Thank you for your quick responseI am truly sorry that this happenedWe do value your business dearly and do not want to see you go elsewhereI have updated this information in your file successfully
If you have any questions or concerns, please do not hesitate to contact us via chat, email, or by phone (X-XXX-XXX-XXXX)Thank you for choosing FirestoneHave a great day
Customer By CSS Email (*** ***) (06/09/09:PM)
We will be going elsewhere with our business, and perhaps you will want to investigate the practices of your storeI am enclosing the two quotes we received, and a copy of the email of what we ordered and you will see why we are very upset as well as why we are notifying the Revdex.com and the *** Consumer Protection AgencyHopefully this will not happen to anyone else
*** ***
Firestone COMPLETE AUTO CARE
SCHEDULE APPOINTMENT
(XXX) XXX-XXXX
*** *** *** *** *** ** store hours
TIRES AUTO SERVICES OFFERS
FIND A STORE
Dear ***,
Thank you for scheduling your appointment with Firestone Complete Auto CareWe are checking on product and store teammate availability and will email you to confirm your appointment
If for any reason we cannot complete your requested appointment time, we will call you directly to discuss other convenient appointment options
APPOINTMENT DETAILS
Confirmation Number: XXXXXXX
Appointment Date: 06/07/08:AM
REQUESTED SERVICES
Services Selected: Tire Replacement
Add Ons:
Tire Replacement
Additional Notes: tire quote id: XXXXXXXX, tire article number: 456, tire description: Bridgestone Dueler H/L *** *** tire size: *** tire quantity: 4, tire unit price: $177.99, tire quote End;
If you'd like to change your requested appointment time, please call us to reschedule at (XXX) XXX-XXXX
Thank you,
Firestone Complete Auto Care
*** *** *** ***
Hiram, GA 30141-
(XXX) XXX-XXXX
On Monday, June 8, 5:PM, "***@***.custhelp.com" wrote:
Response By Email (*** *** (06/08/05:PM)
Dear *** ***,
Thank you for your recent feedback on our web siteI am truly sorry to hear you had an unsatisfactory experience at one of our locationsWe appreciate your business and thank you for giving us the opportunity to resolve this issue
Would you like to provide us with a little bit more information as to the incident which occurredAlso, to make sure we have the correct information in your file, could you please reply with your most current address and phone number?
In the meantime, we have escalated this information to our home office on your behalf for resolutionYour reference number is: XXXXXXXYou will receive a response from a member of upper management within the next 24-hours with an update
If you have any questions or concerns, please do not hesitate to contact us via chat, email, or by phone (X-XXX-XXX-XXXX)Thank you for choosing FirestoneHave a great day
Customer By CSS Email (*** ***) (06/08/04:PM)
The individual below has entered feedback on www.firestonecompleteautocare.com website
Reference # = XXXXXX
Nature of Inquiry = Comments - Customer Service
First Name = ***
Last Name = ***
Email Address = ***@***.net
Message = Victims of a bait and switch at store #XXXXXX
User Agent: *** *** *** *** ** 8_like *** ** ** *** *** like *** *** *** ***
*** detected: Yes
Sincerely,
*** **
Question Reference # XXXXXX-XXXXXX
Date Created: 06/08/04:PM
Date Last Updated: 06/11/04:PM
Status: Solved
XXX:XXXXXX:XXXXX
Final Business Response /* (1000, 15, 2015/07/07) */
Check is showing it was delivered via *** to Firestone on 06/16/Issue has been resolved
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolve. The Area Manager has requested a refund for $in efforts to resolve this matter
We understand it is your assertion that the current oil leaks found in your vehicle were either caused or related to a previous oil change service at Firestone Complete Auto CareHowever, based on a third-party inspection of the current damage, no evidence was found linking the current vehicle
issues to the previous oil change serviceThe following was reported by Southwest Inspections: THE ENGINE OIL IS FULL AND CLEAN, WITH A RECENT STP OIL FILTER INSTALLED, BUT THE DECAL ON THE OIL FILTER IS SHRUNKEN/DISTORTED, WHICH COMMONLY HAPPENS WHEN THE ENGINE HAS BEEN RUN HOT, OR OVERHEATEDTHE RADIATOR WAS EMPTY, AND HAD NO COOLANT PRESENTTHERE WERE VISIBLE, ACTIVE COOLANT LEAKS, FROM THE THERMOSTAT HOUSING PRESENTTHE ENGINE STARTS AND RUNS, BUT HAS A "RATTLE" NOISE FROM THE TIMING BELT TENSIONER, AND A SEVERE ACTIVE OIL LEAK, FROM THE REAR CYLINDER HEAD, LEFT SIDE CAM PLATE/SEAL, DRIPPING DOWN ONTO THE REAR OF THE ENGINE, AND ONTO THE TRANSTHE TRANS, BACK OF THE ENGINE, AND SUB-FRAME WERE COVERED IN FRESH OILTHE DRAIN PLUG IS TIGHT, WITH DRIPS PRESENT, AND THE OIL FILTER IS TIGHT, WITH NO VISIBLE LEAKS PRESENTTHERE WAS NO EVIDENCE OF OIL CONTACTING THE UNDER HOOD LINER, OR ANY OF THE ENGINE COMPONENTS IN THE AREA OF THE OIL FILL CAP, THAT WOULD INDICATE THAT THE OIL FILL CAP WAS LEFT OFF AFTER SERVICETHERE WAS NO EVIDENCE OF CLEANING IN THE AREA OF THE OIL FILL CAPNO OTHER FAILURES WERE NOTED OR DEMONSTRATED CAUSE OF FAILURE: TIME AND MILES SEALING FAILURE OF THE REAR CYLINDER HEAD LS CAM PLATE GASKET/SEAL, RESULTING IN A SEVERE OIL LEAKNO SIGNS OF IMPROPER REPAIR BY THE FIRESTONE LOCATION AT THIS TIME
Initial Business Response /* (1000, 26, 2015/09/04) */
The store has agreed to refund customer, but can not reach the customer as of 09/01/by area manager
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveSomeone should be following up with you to discuss and rectify this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11693920, and find that this resolution is satisfactory to me
Sincerely,
Charles ***
Initial Business Response /* (1000, 13, 2015/02/24) */
The customer signed a release agreement and the claim was settled for the amount of $as customer satisfactionThe issue has been resolved and customer is satisfied
Initial Business Response /* (1000, 23, 2015/09/09) */
This has been forwarded to the Area Manager for further review/resolutionCase # to ref is XXXXXXX
Thank you for bringing your concerns to our attention as we want to make sure that the brake service performed was to your satisfactionOur records indicate the warranty was fulfilled with a refund of serviceIn addition, all teammates are drug tested as we take matters like vehicle safety very
seriouslyYour concerns with the teammate in question were investigated fully by Field management
Initial Business Response /* (1000, 20, 2015/08/24) */
The Area Manager, Luke ***, has called and left message for the custmoer to call back and has not received a returned callLuke can be reached at ***
Initial Business Response /* (1000, 17, 2015/05/25) */
Contact Name and Title: *** ***
Contact Phone: Area Manager
Contact Email: ***@bfrc.com
We contacted customer to resolve this issueDiscussed issue with the customer and explained that there was never any "sabotoge to his tire or his
vehicleThe tire repair that the location performed was a corrct and an industry standard repairHowever, if he was not satisfied we would refund the money he spent at the location, the customer agreedWe then issued a refund to the customer for $in cash that his wife collected the cash from the locationAfter that he called back to corporate and stated he was still not satisfied and requested a refund for the repaired tireCorporate issued a refund to the customer for the tire as a customer satisfaction goodwill resoloutionPlease close this fileThank you for your assisatance
Initial Consumer Rebuttal /* (2000, 19, 2015/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Glad that this got resolved! Great job folksstars to *** *** and *** ***
Thank you for reaching out so that management can investigate your concerns furtherManagement has reviewed the additional services performed at your third-party shop and reached out to you via email to discuss this matter furtherPlease reach back out to management should you have any additional
questions regarding their findings
We apologize for any delay in the claims processAt this time we understand that the matter has been fully resolved with a signed mutual agreement
We understand the importance of a proper oil change and the ramifications that come from a lack of oil in the vehicleTherefore, a formal claims case has been created (claim#***) and a claims advisor has been assigned to your case for investigationOur file currently indicates that an email
has been sent to gather additional informationPlease respond to the aforementioned email at your earliest convenience so that we may expedite this investigation as quickly as possible
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI will accept a full refund for the total amount paid to the business of estimated value 1,At the time of the formal complaint there were also additional pending charges of which has been reconciledThe invoices I am making reference to are #*** dated 1/10/and invoice *** dated 1/9/17.
Sincerely,
*** ***
We apologize if any pricing changes were not properly communicated to you prior to serviceIn an effort to help make things right, our records indicate field management has been in contact and the price has been adjusted per your request
Initial Business Response /* (1000, 23, 2015/09/09) */
The Area Manager reached out to the customer and his message was not returnedRef case # XXXXXXX
I just heard back from the Area ManagerSince we are no longer able to re-inspect the vehicle since she already traded it in, we will offer half of the control arms back as customer satisfaction, so $Please let me know if the customer accepts and then I can process the check
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the claims department to resolveThe case notes indicate a settlement check was sent to you for $to resolve this matter.Again, we apologize for any inconvenience and we hope we have resolved this matter to your satisfaction
Thank you for reaching out so that we can ensure your A/C system is operating to your satisfactionOur records indicate that as of 3/23/the vehicle was repaired again under warranty and the A/C is now operating as designedPlease reach back out to Store Management should you have any additional
concerns with the A/C services
Initial Business Response /* (1000, 5, 2015/06/10) */
I had spoken to the customer and to the store location named hereWe discussed and agreed to make right the concerns expressedWe made an offer to have the customer return to a Firestone Complete Auto Care or Tires Plus location and install
the desired tires on the vehicle as he stated he was sure he would like the Bridgestone tire once they were installedThe customer agreed to return to a Tires Plus location in Powder Springs Gaand have the desired tires installedHe stated he would find a date/time and let us know when the vehicle would be available to complete the work, based on his wife's scheduleThe tires were ordered as requested and discussed, and have arrivedWe were awaiting his return call to inform us where to have the tires sent and what date/time to set the appointmentThe customer expressed that he was informed that he needed to go to the original location to get a refund and then go to the Tires Plus location to have them installed and pay for themI informed him that was not necessary and he simply could go to Tires Plus and have the desired tires installed, and he agreed to that offerWe discussed that if a refund was desired, that we simply needed the tires returned at the time of the refundIf the customer wishes us to pick up the tires from a non-Firestone/Tires Plus location, we will do so and issue a refund for the tires through our standard channelsWe have created an internal case and documented as described hereinI will reach out to the customer and make an offer to pick up the tires as requested, and submit for a refund
Initial Consumer Rebuttal /* (3000, 7, 2015/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were promised by the District Manager, ***, that we would have a check today, so we made another trip to Firestone to return the tires we didn't order and were over charged for, and the district manager forgot to order our check! We would appreciate a phone call from someone at the corporate office who really cares about customer service today! #XXXXXXXXXXI had tires put one car yesterday by Dallas Tire, and I am afraid that we will never see our money! We could not allow them to pick up the tires at Dallas Tire because they did not have our money! So everything written above is not true!!!
Sent from my ***
On Jun 11, 2015, at 4:PM, ***@***.custhelp.com wrote:
Image
Subject
FCAC Contact Feedback - *** *** - Mobile
Recently you requested personal assistance from our on-line support centerBelow is a summary of your request and our responseIf this issue is not resolved to your satisfaction, you may reopen it within the next daysThank you for allowing us to be of service to you
Response By Email (*** *** (06/11/XXXX XX:XX PM)
Dear *** ***,
I sincerely apologize for the confusionIf you see the word "resolved", this means your email has been successfully received and responded toHowever, I have send this important information to our upper management team as your request for resolution
If there is anything else I can do to assist you, please let me knowThank you for choosing Firestone; we value your businessHave a great day
Customer By CSS Email (*** ***) (06/10/09:PM)
Please understand that until I get my money back, this is NOT resolved! I am highly disappointed in the way you guys have handled this, and had it been handled differently you would not have lost my business
*** ***
On Wednesday, June 10, 2:PM, "***@***.custhelp.com" wrote:
Response By Email (*** *** (06/10/02:PM)
Dear *** ***,
Thank you for your quick responseI am truly sorry that this happenedWe do value your business dearly and do not want to see you go elsewhereI have updated this information in your file successfully
If you have any questions or concerns, please do not hesitate to contact us via chat, email, or by phone (X-XXX-XXX-XXXX)Thank you for choosing FirestoneHave a great day
Customer By CSS Email (*** ***) (06/09/09:PM)
We will be going elsewhere with our business, and perhaps you will want to investigate the practices of your storeI am enclosing the two quotes we received, and a copy of the email of what we ordered and you will see why we are very upset as well as why we are notifying the Revdex.com and the *** Consumer Protection AgencyHopefully this will not happen to anyone else
*** ***
Firestone COMPLETE AUTO CARE
SCHEDULE APPOINTMENT
(XXX) XXX-XXXX
*** *** *** *** *** ** store hours
TIRES AUTO SERVICES OFFERS
FIND A STORE
Dear ***,
Thank you for scheduling your appointment with Firestone Complete Auto CareWe are checking on product and store teammate availability and will email you to confirm your appointment
If for any reason we cannot complete your requested appointment time, we will call you directly to discuss other convenient appointment options
APPOINTMENT DETAILS
Confirmation Number: XXXXXXX
Appointment Date: 06/07/08:AM
REQUESTED SERVICES
Services Selected: Tire Replacement
Add Ons:
Tire Replacement
Additional Notes: tire quote id: XXXXXXXX, tire article number: 456, tire description: Bridgestone Dueler H/L *** *** tire size: *** tire quantity: 4, tire unit price: $177.99, tire quote End;
If you'd like to change your requested appointment time, please call us to reschedule at (XXX) XXX-XXXX
Thank you,
Firestone Complete Auto Care
*** *** *** ***
Hiram, GA 30141-
(XXX) XXX-XXXX
On Monday, June 8, 5:PM, "***@***.custhelp.com" wrote:
Response By Email (*** *** (06/08/05:PM)
Dear *** ***,
Thank you for your recent feedback on our web siteI am truly sorry to hear you had an unsatisfactory experience at one of our locationsWe appreciate your business and thank you for giving us the opportunity to resolve this issue
Would you like to provide us with a little bit more information as to the incident which occurredAlso, to make sure we have the correct information in your file, could you please reply with your most current address and phone number?
In the meantime, we have escalated this information to our home office on your behalf for resolutionYour reference number is: XXXXXXXYou will receive a response from a member of upper management within the next 24-hours with an update
If you have any questions or concerns, please do not hesitate to contact us via chat, email, or by phone (X-XXX-XXX-XXXX)Thank you for choosing FirestoneHave a great day
Customer By CSS Email (*** ***) (06/08/04:PM)
The individual below has entered feedback on www.firestonecompleteautocare.com website
Reference # = XXXXXX
Nature of Inquiry = Comments - Customer Service
First Name = ***
Last Name = ***
Email Address = ***@***.net
Message = Victims of a bait and switch at store #XXXXXX
User Agent: *** *** *** *** ** 8_like *** ** ** *** *** like *** *** *** ***
*** detected: Yes
Sincerely,
*** **
Question Reference # XXXXXX-XXXXXX
Date Created: 06/08/04:PM
Date Last Updated: 06/11/04:PM
Status: Solved
XXX:XXXXXX:XXXXX
Final Business Response /* (1000, 15, 2015/07/07) */
Check is showing it was delivered via *** to Firestone on 06/16/Issue has been resolved
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolve. The Area Manager has requested a refund for $in efforts to resolve this matter
We understand it is your assertion that the current oil leaks found in your vehicle were either caused or related to a previous oil change service at Firestone Complete Auto CareHowever, based on a third-party inspection of the current damage, no evidence was found linking the current vehicle
issues to the previous oil change serviceThe following was reported by Southwest Inspections: THE ENGINE OIL IS FULL AND CLEAN, WITH A RECENT STP OIL FILTER INSTALLED, BUT THE DECAL ON THE OIL FILTER IS SHRUNKEN/DISTORTED, WHICH COMMONLY HAPPENS WHEN THE ENGINE HAS BEEN RUN HOT, OR OVERHEATEDTHE RADIATOR WAS EMPTY, AND HAD NO COOLANT PRESENTTHERE WERE VISIBLE, ACTIVE COOLANT LEAKS, FROM THE THERMOSTAT HOUSING PRESENTTHE ENGINE STARTS AND RUNS, BUT HAS A "RATTLE" NOISE FROM THE TIMING BELT TENSIONER, AND A SEVERE ACTIVE OIL LEAK, FROM THE REAR CYLINDER HEAD, LEFT SIDE CAM PLATE/SEAL, DRIPPING DOWN ONTO THE REAR OF THE ENGINE, AND ONTO THE TRANSTHE TRANS, BACK OF THE ENGINE, AND SUB-FRAME WERE COVERED IN FRESH OILTHE DRAIN PLUG IS TIGHT, WITH DRIPS PRESENT, AND THE OIL FILTER IS TIGHT, WITH NO VISIBLE LEAKS PRESENTTHERE WAS NO EVIDENCE OF OIL CONTACTING THE UNDER HOOD LINER, OR ANY OF THE ENGINE COMPONENTS IN THE AREA OF THE OIL FILL CAP, THAT WOULD INDICATE THAT THE OIL FILL CAP WAS LEFT OFF AFTER SERVICETHERE WAS NO EVIDENCE OF CLEANING IN THE AREA OF THE OIL FILL CAPNO OTHER FAILURES WERE NOTED OR DEMONSTRATED CAUSE OF FAILURE: TIME AND MILES SEALING FAILURE OF THE REAR CYLINDER HEAD LS CAM PLATE GASKET/SEAL, RESULTING IN A SEVERE OIL LEAKNO SIGNS OF IMPROPER REPAIR BY THE FIRESTONE LOCATION AT THIS TIME
Initial Business Response /* (1000, 26, 2015/09/04) */
The store has agreed to refund customer, but can not reach the customer as of 09/01/by area manager
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveSomeone should be following up with you to discuss and rectify this matter