Information USA

I would like to reopen this case as the customer's online membership was canceled on June and the amount of $was refunded to the customer We are an online club and it appears her email was incorrect which is why she would not have received an email confirmation about this service She must have called us to cancel this club which we did as indicated below I changed my email address which is why there was no response Thank you Mary L [redacted] Customer Service Trans ID Invoice Number Trans Status Submit Date Customer Card Payment Method Payment Amount Settlement Date Settlement Amount [redacted] Refund 20-Jun-11:01: [redacted] , [redacted] V XXXX USD (3.79) 20-Jun-21:28: USD (3.79) Order ID Order Date Affiliate Code Recurring ID Date Cancel Recurring Date Expire First Name Last Name Phone E-mail Password Success recurs Failed recurs Total recurs Total signup money Total recurring money Total Gateway Recurring Transactions Edit [redacted] 06/13/04:PM [redacted] 06/20/11:AM 06/21/ [redacted] ***Reset $ $ $ Re-Activate Transactions User

10px;"> [redacted] 01/30/04:PM [redacted] 02/17/10:AM 03/17/ [redacted] $ Hello: The customer has contacted us and we canceled the membership on February 17, and also refunded the charge of $when it became clear the customer did not want to be a membership of our online club Thank you [redacted] Customer Service

To whom it may concern: We apologize for the misunderstanding about out service The membership was canceled on November and the charged was refunded However, the membership was not CANCELED on our billing side so the December monthly charge still went through We refunded that charge of December and apologize that the membership was not canceled in the proper way All charges have been refunded and the membership is canceled There were also complaints in the original letter from [redacted] about [redacted] but that is another company that must be contacted directly Thank you for your patience Mary Lesko Customer Service Phone # [redacted] Order ID Order Date Affiliate Code Recurring ID Date CancelRecurring Date Expire First Name Last Name Phone E-mail Password Successrecurs Failedrecurs Totalrecurs Total signupmoney Total recurringmoney Total Gateway Recurring Transactions Edit [redacted] 09/10/04:PM [redacted] 11/24/01:PM 12/18/ [redacted] Reset $ $ $ Re-Activate Transactions User [redacted] Refund 01-Dec-06:46: ***, [redacted] V XXXX [redacted] USD (3.79) 01-Dec-22:52: USD (3.79) [redacted] Refund 01-Dec-06:46: ***, [redacted] V XXXX [redacted] USD (59.90) 01-Dec-22:52: USD (59.90) [redacted] Refund 24-Nov-10:47: ***, [redacted] V XXXX [redacted] USD (59.90) 24-Nov-22:48: USD (59.90)

I apologize for the unwanted phones calls that have been occurring to our former customer below but we canceled their membership to our online service on May when we were contacted by the customer and instructed to cancel. We have placed the customer on our DNC list and
are unaware of any calls still being made by our company. Please note we refunded the customer on May the day of cancellation of the service
Thank you
Mary
Lesko Customer Service
Phone # 800-955-
Trans ID
Invoice Number
Trans Status
Submit Date
Customer
Card
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***
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Refund
20-May-09:10:
*** ***
M
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USD (3.79)
20-May-19:05:
USD (3.79)
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Settled Successfully
18-May-14:29:
*** ***
M
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USD
18-May-19:11:
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05/18/02:PM
***
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05/20/09:AM
05/26/
***
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User

Hello:
Copy of email sent to customer at address: *** because I could not leave a message for the customer. I have not heard a response but will try to reach them again by telephone and resend the email again
Thank you
Mary
P***
Lesko Customer Service
Mary P*** ***
Aug (day ago)
to ***
Hello:
I understand you or *** are looking for a refund of $from a transaction taken place on August and were unable to reach Lesko. I apologize for the problem but I am not able to locate this charge without the last digits of the credit card that was used. Apparently this order was placed under a different name and different email address and can not be located under either the name of *** or *** ***
I have just tried reaching you by telephone but was unable to do so but I will try again later today
Again, in order to find this charge, please supply the last numbers of the card that was used so that we can refund the charge
Thank you
Mary
Lesko Customer Service

complaint #***
Inbox
x
Revdex.com of Metro Washington DC
Oct (days ago)
to me
---------- Forwarded message ----------
From: *** *** ***>
Date: Fri, Oct 17, at 11:AM
Subject: complaint #***
To: "[email protected]"
The company refunded me the money they tookThank you for the assistance
*** ***
------ Original message------
From:
Date: Fri, Oct 17, 08:
To: ***
Subject:You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***
You have a new message from the Revdex.com of Metro Washington D

Hello:
We apologize for the problem with this online order to our website. The customer contacted us and we canceled the membership last year. However. part of the problem might be that a second membership was set up under the name of *** *** in 2015. Please
note that both memberships are now canceled AND both charges of $were refunded
Also, we have deleted the customer's email address and phone number from our records
Again, sorry for the problem
Mary
Lesko Customer Service
Phone # ###-###-####
***
***
Refund
23-Jan-09:04:
***, ***
M
***
USD (14.95)
23-Jan-19:26:
USD (14.95)
***
***
Settled Successfully
17-Jan-16:43:
***, ***
M
***
USD
17-Jan-19:00:
USD ***
***
Refund
04-Dec-01:03:
***, ***
M
***
USD (14.95)
04-Dec-19:43:
USD (14.95)
***
***
Settled Successfully
03-Dec-15:07:
***, ***
M
***
USD
03-Dec-19:46:
USD

I apologize the customer was not able to cancel her membership online but we do have a tab "contact us" where you are able to leave us a message at ***
However, the customer was able to concel her membership when she reached customer service on April
and the charge of $was refunded to her. I am sorry she was not explained how our website is setup before sheenrolled in the online service for contacting government sources for money. Here is our site. ***
***
Lesko Customer Service
Phone # ###-###-####
Card Refund
Approved
***5***
*** * ***
4/2/20149:14:AM
(3.79)
Card Settle
4/2/20145:09:PM
(
Card Refund
Approved
***5***
*** * ***
4/2/20149:14:AM
(3.79)
Card Settle
4/2/20145:09:PM
(

Hello:
We apologize for the confusion and misunderstanding about how our website is setup. We do not have the government forms to mail out but the details on how to find any type of
government service is explained on our website links at
href="http://www.***.com">www.***.com. The membership was canceled on September and a refund was done on September 29. Please see below
Again, we apologize for the problem that was encountered by the customer and will review the training of our sales staff so they better explain how to use our online website
Mary
*** Customer Service
Phone # ***
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***
09/18/11:AM
***
***
09/18/12:PM
09/26/
***
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***
***
***Reset
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Transactions
User
***
Refund
29-Sep-11:29:
Dismuke, Jacquelyn
V
XXXX
USD (3.79)
29-Sep-22:48:
USD (3.79)
***
Settled Successfully
18-Sep-08:57:
Dismuke, Jacquelyn
V
XXXX
USD
18-Sep-22:46:
USD

June 2,
The order for *** *** was canceled hours after being enrolled to our online service. She probably sent an email to us at *** informing us she wished to cancel the order, which was done. And, the charge of $was
voided. Please see below. We have also placed the customer on our DNC list.
Thank you
Mary
Lesko Customer Service
Phone Number ###-###-####
Order ID
Order Date
Affiliate Code
Recurring ID
Date CancelRecurring
Date Expire
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Last Name
Phone
E-mail
Password
Successrecurs
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Edit
05/08/06:PM
MEN59SH
05/08/09:PM
05/16/
EREN
WARDLAW
[email protected]
76310LESKOReset
$
$
$
Re-Activate
Transactions
User
Trans ID
Invoice Number
Trans Status
Submit Date
Customer
Card
Payment Method
Payment Amount
Settlement Date
Settlement Amount
***
MEN59SH
Voided
08-May-18:50:
WARDLAW, EREN
V
XXXX
USD
09-May-19:05:
USD

My name is *** * ***I bought on line ***.com a month package
I have attempted times since 7/To have this account access
No password fits always said I am not recognized
I have called and spoken
to all outsourced non English speaking
people.
I want a full refund it's now July and still no response I want my full amount back in days
or less simple reversal of charge
that's all I want
Is this now clear of my request ?
*** ** ***

Hello:
We apologize that our online day trial membership was not clearly explained to *** ***. We will review the recording of the call and make sure in the future our service is more clearly explained before anyone is enrolled in the trial service. The membership
was canceled several days later as shown below. I have also refunded the charge of $and we again apologize that our online service for finding information on government sources was not properly explained
Mary
Lesko Customer Service
Phone # ***
Order ID
Order Date
Affiliate Code
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***
10/11/02:PM
***
***
10/15/05:PM
10/19/
***
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***
***
***Reset
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$
$
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Transactions
User

We understand that our membership was not properly explained to *** and that she did want a membership to our online service. So, we have canceled the membership and refunded the charge of $4.95. Please see below
We apologize for any inconvenience this might have
caused
Thank you
Mary
Lesko Customer Service
Phone # ###-###-####
Order ID
Order Date
Affiliate Code
Recurring ID
Date CancelRecurring
Date Expire
First Name
Last Name
Phone
E-mail
Password
Successrecurs
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***
12/03/05:PM
***
***
12/14/10:AM
01/11/
***
***
***
***@***.com
***Reset
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$
$
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Merchant
Site
Customer
Submitted Time
Final Status
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Amount
Card
** *** *** ***
lesko.com
*** ***
12/14/7:11:AM
Refund
$USD

I am sorry for the problem. Since the payment was a time charge, the online service is set up manually. I am not sure why the customer service agents did not realize that the account was to be set up manually as they should have made sure that the login to our database was operational as soon as they heard from customer. We did refund the customer in late July and sent them a copy of the refund. This is our fault and will retrain our agents so this problem does not happen to future customers
Mary
Lesko Customer Service
Phone # ***
Trans ID
Invoice Number
Trans Status
Submit Date
Customer
Card
Payment Method
Payment Amount
Settlement Date
Settlement Amount
***
***
Refund
29-Jul-13:36:
*** ***
M
***
USD (39.90)
29-Jul-19:11:
USD (39.90)

September 15,
We apologize that our online service was not clearly explained to the customer. I have canceled the membership and refunded both of the charges as shown below. We do not send letters but communicate about how to use our service by sending email confirmation
on the order as well as how to login to the website. We also apologize that the customer was not able to reach us by phone so we will look again at our phone service recording in case they called when our office was closed
I have canceled the membership and refunded both charges
Thank you
Mary
*** Customer Service
Trans ID
Invoice Number
Trans Status
Submit Date
Customer
Card
Payment Method
Payment Amount
Settlement Date
Settlement Amount
***
***
Refund/Pending Settlement
15-Sep-08:55:
*** ***
V
***
USD (3.79)
--
USD (3.79)
***
***
Refund/Pending Settlement
15-Sep-08:55:
*** ***
V
***
USD (39.90)
--
USD (39.90)
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Date CancelRecurring
Date Expire
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E-mail
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Edit
***
08/20/03:PM
***
***
09/15/08:AM
08/28/
***
***
***
***@***.com
***Reset
$
$
$
Re-Activate
Transactions
User

I responded to the complaint on January 2, see below:
January 2, 2015
Sorry for the slow response but we were contacted by the customer in November and refunded 3 payments of $59.90.  This has been a challenging complaint because the cardholder did not reach out to us until 6...

months after the initial charge.  Also nothing in writing was provided to us but only the last 4 digits on the credit card.  After searching we realized that apparently a stolen or lost credit card was used to sign up to our service under a different name other than what was provided to us.
Since we were never contacted until many months AFTER charging the cardholder monthly our refunds can only be processed online up to 90 days.  So, we immediately canceled and refunded 3 months of charges when the cardholder finally contacted us in November.
However, since the cardholder wants a full refund, we have issued them a check in the amount of $119.80 which was mailed to them on December 26.
Total monthly charges were: $299.50
Refunds done on November 17 were:  3 @ $59.90 for total of $179.70
Check refund amount of $119.80 mailed to customer on December 26
Thank you.
Mary

June 2, 2015
The order for [redacted] was canceled hours after being enrolled to our online service.  She probably sent an email to us at [redacted] informing us she wished to cancel the order, which was done.  And, the charge of $3.79 was voided.  Please see below.   We have also placed the customer on our DNC list. 
Thank you.
 
Mary
Lesko Customer Service
Phone Number ###-###-####
 
 
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Hello:
 
I am sorry but I thought I had responded to this complaint several weeks ago.  The customer did reach us at Lesko and the membership was canceled on April 2 and the charge of $3.79 was refunded.  We apologize that
the online service was not explained...

properly to the customer as it clearly was not done so.  An email would have been sent to the customer on March 31 to the address below giving her the link needed to use the onsite service so she could see the listing of the hundreds of federal and state programs.  Also, our customer service number is listed on the website as well as a customer service email address.  The website is www.lesko.com 
[redacted]
Lesko Customer Service
Phone number [redacted]
 
 
[redacted]
03/31/14 04:41 PM
[redacted]
152186
04/02/14 02:25 AM
04/08/14
[redacted]
XXXXXXXXXXXX[redacted]
0
0
$3.79
$0
$3.79
Re-Activate
Transactions
User

Hello:
We apologize that our online service was not adequately to [redacted] and that he was unable to reach us by phone to cancel this membership.  We were able to refund the last 4 months of charges and have canceled the service so nothing further will be charged.  Our policy...

is for a 90 day refund but I was able to refund an additional month to [redacted] on September 14.
Again, we apologize for the problems that were incurred due to [redacted] having been signed up to our online service which provides information on government money such as loans, grants, and direct payments.
Thank you.
Mary
Lesko Customer Service
 
[redacted]
[redacted]
Refund
14-Sep-2015 09:18:56
[redacted], [redacted]
D
XXXX[redacted]
USD (59.90)
14-Sep-2015 18:56:28
USD (59.90)
7523481069
[redacted]
Refund
14-Sep-2015 09:16:55
[redacted], [redacted]
D
XXXX[redacted]
USD (59.90)
14-Sep-2015 18:56:28
USD (59.90)
7523475937
[redacted]
Refund
14-Sep-2015 09:14:53
[redacted], [redacted]
D
XXXX[redacted]
USD (59.90)
14-Sep-2015 18:56:28
USD (59.90)
7523470993
[redacted]
Refund
14-Sep-2015 09:12:45
[redacted], [redacted]
D
XXXX[redacted]
USD (59.90)
14-Sep-2015 18:56:28
USD (59.90)
 
 
Order ID
Order Date
Affiliate Code
Recurring ID
Date CancelRecurring
Date Expire
First Name
Last Name
Phone
E-mail
Password
Successrecurs
Failedrecurs
Totalrecurs
Total signupmoney
Total recurringmoney
Total
Gateway
Recurring
Transactions
Edit
1175432
04/30/15 05:29 PM
[redacted]
181498
09/14/15 09:12 AM
10/08/15
[redacted]
[redacted]
[redacted]
[redacted].com
[redacted]Reset
5
0
5
$3.79
$299.5
$303.29
Re-Activate
Transactions
User

January 2, 2015
Sorry for the slow response but we were contacted by the customer in November and refunded 3 payments of $59.90.  This has been a challenging complaint because the cardholder did not reach out to us until 6 months after the initial charge.  Also nothing in...

writing was provided to us but only the last 4 digits on the credit card.  After searching we realized that apparently a stolen or lost credit card was used to sign up to our service under a different name other than what was provided to us.
Since we were never contacted until many months AFTER charging the cardholder monthly our refunds can only be processed online up to 90 days.  So, we immediately canceled and refunded 3 months of charges when the cardholder finally contacted us in November.
However, since the cardholder wants a full refund, we have issued them a check in the amount of $119.80 which was mailed to them on December 26.
Total monthly charges were: $299.50
Refunds done on November 17 were:  3 @ $59.90 for total of $179.70
Check refund amount of $119.80 mailed to customer on December 26
Thank you.
 
Mary
Lesko Customer Service 
Phone number [redacted]