Information USA

To whom it may concern:
We apologize for the misunderstanding about out service.  The membership was canceled on November 24 and the charged was refunded.  However, the membership was not CANCELED on our billing side so the December monthly charge still went through.  We...

refunded that charge of December 1 and apologize that the membership was not canceled in the proper way.
All charges have been refunded and the membership is canceled.  There were also complaints in the original letter from [redacted] about [redacted] but that is another company that must be contacted directly.
Thank you for your patience.
Mary
Lesko Customer Service
Phone # [redacted]
 
Order ID
Order Date
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Date CancelRecurring
Date Expire
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Edit
[redacted]
09/10/14 04:20 PM
[redacted]
[redacted]
11/24/14 01:42 PM
12/18/14
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Reset
2
1
3
$3.79
$119.8
$123.59
Re-Activate
Transactions
User
 
[redacted]
[redacted]
Refund
01-Dec-2014 06:46:52
[redacted], [redacted]
V
XXXX[redacted]
USD (3.79)
01-Dec-2014 22:52:42
USD (3.79)
[redacted]
[redacted]
Refund
01-Dec-2014 06:46:42
[redacted], [redacted]
V
XXXX[redacted]
USD (59.90)
01-Dec-2014 22:52:42
USD (59.90)
[redacted]
[redacted]
Refund
24-Nov-2014 10:47:10
[redacted], [redacted]
V
XXXX[redacted]
USD (59.90)
24-Nov-2014 22:48:19
USD (59.90)

We are sorry for the misunderstanding about our online service of government sources.  However, the customer did cancel with us on June 3, 2015 (see below) and the charge of $3.79 was voided on that same date (also see below).
 
Thank...

you.
 
Mary
Lesko Customer Service
Phone # [redacted]
 
 
 
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Edit
1187442
06/02/15 07:31 PM
MEN59SH14
184441
06/03/15 12:22 AM
06/10/15
Rachel
McDonald
7068704743
[email protected]
Rachel62305Reset
0
0
0
$3.79
$0
$3.79
Re-Activate
Transactions
User
 
Trans ID
Invoice Number
Trans Status
Submit Date
Customer
Card
Payment Method
Payment Amount
Settlement Date
Settlement Amount
7230218939
MEN59SH140615
Voided
02-Jun-2015 19:31:08
McDonald, Rachel
M
XXXX5934
USD 0.00
03-Jun-2015 19:57:46
USD 0.00

The customer was canceled and refund the amount charged within 5 days of ordering our online service.  We apologize that the service apparently was clearly explained to the customer and will review the call for...

training purposes on future calls.
 
I had changed my email address which is why I did not respond.
 
Thank you.
 
 
Mary
L[redacted] Customer Service
 
 
[redacted]
[redacted]

Refund

10-Jun-2014 20:26:29
[redacted]
V
XXXX[redacted]
USD (14.95)
11-Jun-2014 20:07:34

USD (14.95)


[redacted]
[redacted]

Settled Successfully

07-Jun-2014 14:46:17
[redacted]
V
XXXX[redacted]
USD 14.95
07-Jun-2014 19:24:09
USD 14.95

November 9, 2015
Per a previous request from the customer, the membership has been canceled and BOTH charges are being refund.  We apologize for the problem and were happy to cancel the membership and refund if
the customer did not wish to be signed up to our...

service.
 
Mary
Lesko Customer Service
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[redacted]
10/31/15 12:35 PM
[redacted]
11/09/15 10:50 AM
12/08/15
[redacted]
[redacted]
[redacted]
[redacted].COM
[redacted]Reset
1
0
1
$4.95
$59.9
$64.85
Re-Activate
Transactions
User
 
 
Trans ID
Invoice Number
Trans Status
Submit Date
Customer
Card
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Settlement Amount
[redacted]
[redacted]
Refund/Pending Settlement
09-Nov-2015 10:51:11
[redacted], [redacted]
V
[redacted]
USD (4.95)
-- 
USD (4.95)
[redacted]
[redacted]
Refund/Pending Settlement
09-Nov-2015 10:51:02
[redacted], [redacted]
V
[redacted]
USD (59.90)
-- 
USD (59.90)

Hello:
Our customer service department spoke to [redacted] on August 19 the day the memberships were canceled and refunded.  We apologize for the duplicate memberships that we set up under the name of [redacted].  The charge was actually done three times instead of just once...

in error but ALL three of the charges have been refunded as shown below.
Again, we are sorry that the memberships were set up as it is clear that a membership to our online service was not the intent of [redacted].
Thank you.
Mary
[redacted] Customer Service
Phone number ###-###-####
 
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[redacted]
08/16/14 08:33 PM
[redacted]
08/19/14 11:28 AM
09/15/14
[redacted]Reset
0
0
0
$14.95
$0
$14.95
Re-Activate
Transactions
User
[redacted]
08/15/14 01:28 PM
[redacted]
08/19/14 11:33 AM
09/14/14
[redacted]Reset
0
0
0
$14.95
$0
$14.95
Re-Activate
Transactions
User
[redacted]
08/11/14 05:55 PM
[redacted]
08/13/14 06:01 PM
09/10/14
[redacted]Reset
0
0
0
$14.95
$0
$14.95
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Transactions
User
 
 
 
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[redacted]
Refund
19-Aug-2014 08:35:31
[redacted]
V
XXXX[redacted]
USD (14.95)
19-Aug-2014 18:29:59
USD (14.95)
 
 
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[redacted]9
[redacted]
Refund
19-Aug-2014 11:40:20
[redacted]
V
XXXX[redacted]
USD (14.95)
19-Aug-2014 20:33:00
USD (14.95)
 
[redacted]3
[redacted]
Refund
13-Aug-2014 18:03:11
[redacted]
V
XXXX[redacted]
USD (14.95)
14-Aug-2014 20:36:23
USD (14.95)

July 30, 2015
We have received the email messages from [redacted] and are sorry that our online service was not clearly explained.  We are not the government but maintain a large database of information on all
types of government programs.  We have canceled this...

membership and refunded the charge and will review our training with the agent that signed up [redacted].
 
Again, we apologize for the problem.
 
Mary
Lesko Customer Service
Phone # ###-###-####
 
Trans ID
Invoice Number
Trans Status
Submit Date
Customer
Card
Payment Method
Payment Amount
Settlement Date
Settlement Amount
[redacted]
Refund/Pending Settlement
30-Jul-2015 10:39:18
[redacted]
M
XXXX[redacted]
USD (3.79)
-- 
USD (3.79)
 
 
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1211562
07/29/15 01:38 PM
[redacted]
07/30/15 10:37 AM
08/06/15
[redacted]3
[redacted]3Reset
0
0
0
$3.79
$0
$3.79
Re-Activate
Transactions
User

I would like to reopen this case as the customer's online membership was canceled on June 20 and the amount of $3.79 was refunded to the customer.  We are an online club and it appears her email was incorrect which is why she...

would not have received an email confirmation about this service.  She must have called us to cancel this club which we did as indicated below.
 
I changed my email address which is why there was no response.
 
 
Thank you.
 
Mary
L[redacted] Customer Service
 
Trans ID
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Trans Status
Submit Date
Customer
Card
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Settlement Amount

6272162268
[redacted]0614

Refund

20-Jun-2014 11:01:52
[redacted], [redacted]
V
XXXX0224
USD (3.79)
20-Jun-2014 21:28:54
USD (3.79)

 
 
 
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[redacted]


06/13/14 04:59 PM


[redacted]


[redacted]


06/20/14 11:02 AM


06/21/14


[redacted]


[redacted]


[redacted]


[redacted]


[redacted]Reset


0


0


0


$3.79


$0


$3.79




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10px;">[redacted]


01/30/14 04:34 PM


[redacted]


[redacted]


02/17/14 10:06 AM


03/17/14


[redacted]


[redacted]


[redacted]


[redacted]


[redacted]


[redacted]


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2


$3.79


 
 
Hello:
 
The customer has contacted us and we canceled the membership on February 17, 2014 and also refunded the charge of $3.79 when it became clear the customer did not want to be a membership of our online club.
 
Thank you.
 
[redacted] Customer Service

See Attachment

April 6, 2015
I apologize for the continued phone calls but have no record of any calls being made on Lesko Government money club's behalf.  As you can see, the membership was canceled last year.  Id we have details on the dates of these calls and the phone number generating the calls, perhaps more research could be done to stop the calls.
Again, I am sorry for the phone calls but need details to be able to resolve.
Thank you.
 
Mary
Lesko Government money club
 
Order ID
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Date CancelRecurring
Date Expire
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Successrecurs
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[redacted]
12/03/14 03:07 PM
[redacted]
[redacted]
12/04/14 01:05 AM
01/02/15
[redacted]
[redacted]
[redacted]
[redacted].com
[redacted]Reset
0
0
0
$14.95
$0
$14.95
Re-Activate

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My only last concern is how long will it take for the refund to process , and how can I contact you personally , because I have that same number listed and I can never get through all I hear is "Matthew" stupid greeting then when you go to cancel it hangs up on you! If I can personally get a call back that would be a great improvement and will make me very satisfied compared to "how can I be so stupid to fall for this" satisfied . I hope my message to you is clear as well. And the person I called back and said that was the manager hung up on me he "said oh well I am the manager so if you want to keep calling that's your problem!" Please re-train your employees. Thank you 
Regards,
[redacted]

Review: My name is [redacted], and I was contacted by the above named company on January 30, 2014 by a representative named [redacted] (Rep ID [redacted]). I have MS, and have trouble getting around my house. I've been looking for grants to make my home safe for me, and **. [redacted] told me that the [redacted] Services could find me a grant, and all I had to pay was $3.79 as a one time documentation fee and never be billed anything else. I agreed to pay the fee, and reconfirmed the customer service phone number (###-###-####), my transaction number ([redacted]), and my confirmation number ([redacted]).

I checked my email 30 minutes for my confirmation email, and it said that the $3.79 was for a 7 day trial and after the trial period I would be billed $59.90. I tried to call the customer service line, and all I got was a recording on a loop. It did offer a few options, but when I selected one, the line was disconnected. I tried to call the number 4 times with the same results.

I called my bank to block any further billing, and was told that there's nothing I can do until I'm billed the $59.90. Once my account is billed I can file a dispute, but that doesn't help with the insufficient funds fees I will be charged.

I know it's my fault for believing the sales pitch, but I was desperate for help and didn't know what else to do. I was lied to by a representative of that company, and I need help with this situation now.Desired Settlement: Unspecified

Business

Response:

[redacted]

Review: I have repeatedly tried to cancel my account with this company and every time I call the number and say account and try to cancel, I can never get a hold of a person on the other line and they keep charging my bank card. The charges amount I wish refunded are dated May 27, 2014 for $3.79 and June 3, 2014 for $59.90. As soon as I say refund, the phone goes dead every time. I have cancelled this account before and they just decided to charge me again for some reason.Desired Settlement: The charges amount I wish refunded are dated May 27, 2014 for $3.79 and June 3, 2014 for $59.90 to the account charged.

Review: This company called me from a private number ,told me that this was a government grant to help me with my school bills. Then I asked and said if I have to pay any fee?

The merchant told me no and saked for my credit card number so they could deposit $8000.00 to my card. I gave it to them and then I received a bill/text of $14.95. I did not agree to any charges to my account.Desired Settlement: To stop calling me and scaming others.. They need to be SHUT DOWN!!!!!!!!!!!!

Business

Response:

The customer was canceled and refund the amount charged within 5 days of ordering our online service. We apologize that the service apparently was clearly explained to the customer and will review the call for training purposes on future calls.

Review: I was charged on my card by a company called Information USA Incorporated located in [redacted], MD. I don't even know who these people are or how they got my card information to charge in the first place. I have taken care of things on my end with my bank but I want an official report on file that this company is somehow harvesting numbers and charging peoples cards without their permission.Desired Settlement: Refund me the amount you took from my card and them some for the trouble of putting this company on file so that others can access this information in case they get fraudulent charged as well and then they can file a complaint.

Business

Response:

I would like to reopen this case as the customer's online membership was canceled on June 20 and the amount of $3.79 was refunded to the customer. We are an online club and it appears her email was incorrect which is why she would not have received an email confirmation about this service. She must have called us to cancel this club which we did as indicated below.

Review: Last year I applied on line for personal and small business grants. Someone called me on January 10, 2014 from [redacted] stating that they have found me a grant for $6,000 and that they have the check ready to be mailed to me after I paid a shiping fee of $14.95. They said I would reseve the check within five days. They've drafted my account for the $14.95 tet I haven't reseved any check. Ive tried calling and only get an answering machine stating there us a problem with their system and to call back later. I was doing research on [redacted] and found the fraud report to the Revdex.com. So now I am filing this complaintDesired Settlement: I would like for them to either refund me my money for shipping or send me the grant check they said was granted to me

Business

Response:

We apologize that **. [redacted] was not able to reach [redacted] Customer service after several attempts. We have no record of these attempts, however, please note the monthly membership to our site was canceled on February 3 and refunds were processed for the January and February charges.

On the day of enrollment, **. [redacted] was sent an email on how to login to our club so she could begin to use our service for assistance in locating information on any type of government program. However, it is clear that the membership was not properly explained to the customer and that is why we refunded both charges on February 3 and canceled the online membership. We will review with the agent on making sure the terms of the online membership is clearly stated to future customers and apologize this was not done with **. [redacted].

Thank you.

[redacted] Customer Service

[redacted]

Review: Called and told me if I pay 14.95 I will receive a government grant deposited into my account.Desired Settlement: 14.95 and for my card not to be charged monthly

Business

Response:

We are an online service that provides sources and links to all types of government programs. The customer below paid $14.95 to use our site for 30 days. She was given our webiste over the phone as well as an email confirmation

sent to her email providing the link to our site as well as our phone number to call us should she have any questions. That phone number is ###-###-####. I have canceled this membership and refunded the customer the charge. We apologize that our website was NOT properly explained to her and will review the training of the agent that enrolled this customer. Please note the refund takes up to 4 days to settle to the customer's account.

Mary

Lesko Customer Service

Phone number ###-###-####

1034068

Review: I received a call from this company on Saturday, October 11, 2014. The caller informed me that I had been approved for a Pa State education grant (which I had applied for) and that they needed my card to make a one time withdrawal of 3.79 to complete the transaction. Skeptical about their claim, I asked why my card number was needed, and was transferred to the "floor manager" who assured me that the fee was one time, and would be used only to process the application. I did some research and logged into the website with the user id and password they had given me. After logging in, I found out that I was not approved for a grant, and that in reality, they were an advising company. They $3. 79 was used for a 1 month trial, and they had enrolled me in a $59.90 per month membership that I was not aware of, and most certainly did not approve. I cancelled my membership online and spoke with a customer service rep who did not acknowledge any wrong doing, and was extremely rude. I'm filing this complaint as documentation in case they withdraw money from my account.Desired Settlement: That they are made aware that they were reported and that the public would be made aware of this scam. I would also like to ensure that no charges are made to my account.

Business

Response:

Hello:

We apologize that our online 7 day trial membership was not clearly explained to [redacted]. We will review the recording of the call and make sure in the future our service is more clearly explained before anyone is enrolled in the trial service. The membership was canceled several days later as shown below. I have also refunded the charge of $3.79 and we again apologize that our online service for finding information on government sources was not properly explained.

Mary

Lesko Customer Service

Phone # [redacted]

Order ID

Review: I went online and was looking for grants for military members who were in a financial crisis due to a significant set back. I was looking for money to get home to burry my little brother. I was called by this company and told that I was approved for a govt. grant all I had to do to move forward with my application was pay a 3.79 shipping fee so my forms could be mailed to me. I was instructed once my firms arrived to fill them out and send them back. I used a pre paid card (Thankfully) however that day 16 Sept 2014 there were no funds on the card they continued to run my card causing declined fee charges and once they got the money 18 Sept 2014 I 1. Never recieved any forms 2. Had been enrolled in a club that membership fees was 59.90 a month and started 7 days after 3. Emailed a user name and password for the website www.infousacart.com/cart/my_account & http://www.[redacted].com/index.php to search for actual grants. After a few days I recieved another call from the company looking for the 3.79 again and when I informed them that it was already paid and asked them about the memberdhip fee they hung up on me. Today, 29 Sept 2014 I called [redacted] and was hung up on 2 times the 3rd time I encountered a rude customer service agent who was not helpful. In other words this company is presenting misleading information to get your information and take advantage of consumers in a tight spot.Desired Settlement: I would like the 3.79 they took from my account plus the additional 4 declined fees charged of .25 each.

Business

Response:

Hello:

We apologize for the confusion and misunderstanding about how our website is setup. We do not have the government forms to mail out but the details on how to find any type of

government service is explained on our website links at www.[redacted].com. The membership was canceled on September and a refund was done on September 29. Please see below.

Again, we apologize for the problem that was encountered by the customer and will review the training of our sales staff so they better explain how to use our online website.

Mary

[redacted] Customer Service

Phone # [redacted]

Order ID

Review: This problem can be listed in many ways:

Billing or Collection IssuesThe company has failed to correct billing errors.

Billing or Collection Issues The company has processed an unauthorized credit card charges.

Billing or Collection Issues The company has failed to provide itemized billing.

Billing or Collection Issues The company has unethical collection practices.

Contract Issues The authenticity or validity of a contract is in question

Contract Issues A failure to honor a contract or agreement.

Contract Issues Unauthorized changes to the contract or agreement.

Customer Service Issues Customer service failed to provide assistance.

Customer Service Issues The failure to respond to phone calls or written requests for assistance or support.

Customer Service Issues The inappropriate behaviour by customer service personnel.

Refund / Exchange Issues The company failed to honor their policy regarding refund, exchange or credit.

Refund / Exchange Issues The company failed to honor a verbal commitment to provide refunds, exchanges, or credit.

Sales Issues A sales presentation with unethical sales practices.

Sales Issues A sales presentation with high pressure sales.

Sales Issues A sales presentation that had a verbal representation not consistent with the written agreement.

Sales Issues A sales presentation not consistent with the advertisement.

Sales Issues A sales presentation that failed to disclose key conditions of the offer.

Sales Issues A sales presentation that did not disclose complete pricing information.

Service Issues An improper or inferior service.

Service Issues The failure to honor a service estimate or agreement.

9/10 I was looking for government grants on the internet. I tried to sign in with one and was not able to. I received a call. They wanted $3.79 to set up my account. I told them the government would not be charging citizens to access their sites. He pushed the issue and I unfortunately gave in because they told me I could cancel at anytime and get a refund. As normal my life took over and I didn’t have a chance to go thru my emails or verify my bank statements or even visit the site.

It has recently came to my attention what they have been charging me (listed below). They have been charging me under two different names. I attempted to call them 3 times today and was hung up on before I even spoke to them. So I called my bank. They are only able to go back a month and they have to contact the company first – takes 30 days.

So I decided to try calling the number again. A man answered. He apologized for the hang ups. He cancelled my account and told me he would refund the last charge of $59.90. I told him I wanted all of it refunded including the other charges under a different name because I have not even used the service and he hung up on me.

I just looked at the first email they sent me. “[redacted] 7-DAY TRAIL at $3.79 ..After 7-DAYS membership will be billed at $59.90/month and cancelable at any time.” I did not know there would be any additional charges. "If you are not 100% satisfied with your purchase, within 120 days from the purchase date, we will fully refund the cost of your order."

Charges:

9/12/14 [redacted] $ .03

9/12/14 L[redacted] $ 3.79

9/12/14 [redacted] $ 3.87

9/22/14 [redacted] $ .48

9/22/14 [redacted] $ 59.90

9/22/14 [redacted] $ 59.95

10/21/14 [redacted] $ .48

10/21/14 [redacted] $ 59.90

10/21/14 [redacted] $ 59.95

Total Known: $248.35Desired Settlement: I would like all charges refunded to me ASAP ($248.35) and any other charges they have taken from my account weither it was listed by these two names or any other name including an employee's name. I would also like to reserve the right to make a new claim if I find any other charges by them or their affiliates past, present, and/or furture.

Plus all of their staff needs an education on how to handle customer service and proper ethics.

Plus [redacted] states in a message on their phone line ###-###-#### that they have an A with the Revdex.com. This needs to be removed because this site states an *.

[redacted] also needs to be aware of how his bussiness is being run.

Business

Response:

To whom it may concern:

We apologize for the misunderstanding about out service. The membership was canceled on November 24 and the charged was refunded. However, the membership was not CANCELED on our billing side so the December monthly charge still went through. We refunded that charge of December 1 and apologize that the membership was not canceled in the proper way.

All charges have been refunded and the membership is canceled. There were also complaints in the original letter from [redacted] about [redacted] but that is another company that must be contacted directly.

Thank you for your patience.

Mary

Lesko Customer Service

Phone # [redacted]

Order ID