Information USA

Review: I received a charge on my checking account on August 12, 2014 in the amount of $14.95 from this company, Information USA, which I did not authorize. I had no idea what this was about. I found their email site and sent them an email requesting that they cancel whatever subscription they had on file for my son, [redacted], or myself, and to reimburse the $14.95. I also called their number, but no one was available to take my call. [redacted] sent me an email stating they had received my cancellation request and it would be handled. And then I got a phone call from [redacted] saying basically the same thing. And, sure enough, the $14.95 was back in my checking account on August 15, 2014. I thought that was the end of the problem. Until I checked my bank balance again on August 16, 2014 and discovered they had charged me again, $14.95...TWICE!!!! Since it was a weekend and I couldn't do anything until Monday, I again emailed them and told them about this situation, and again I asked that they cancel this account and reimburse me my money. On Monday, August 18, 2014 I again emailed them and called them but again, nothing has happened. I went to my bank and filed a dispute and changed my ATM card so they can't charge against it anymore. But I want my money back. I told them I was going to file a complaint with you and anyone else I could find. I sincerely hope you can help me with this. I am so darned mad! Thank you. [redacted]Desired Settlement: I want them to send me a check in the amount of $29.90 to my home address and I never want to hear from them again!

Business

Response:

Hello:

Our customer service department spoke to [redacted] on August 19 the day the memberships were canceled and refunded. We apologize for the duplicate memberships that we set up under the name of [redacted]. The charge was actually done three times instead of just once in error but ALL three of the charges have been refunded as shown below.

Again, we are sorry that the memberships were set up as it is clear that a membership to our online service was not the intent of [redacted].

Thank you.

Mary

[redacted] Customer Service

Phone number ###-###-####

Order ID

Review: This problem can be listed in many ways:

Billing or Collection IssuesThe company has failed to correct billing errors.

Billing or Collection Issues The company has processed an unauthorized credit card charges.

Billing or Collection Issues The company has failed to provide itemized billing.

Billing or Collection Issues The company has unethical collection practices.

Contract Issues The authenticity or validity of a contract is in question

Contract Issues A failure to honor a contract or agreement.

Contract Issues Unauthorized changes to the contract or agreement.

Customer Service Issues Customer service failed to provide assistance.

Customer Service Issues The failure to respond to phone calls or written requests for assistance or support.

Customer Service Issues The inappropriate behaviour by customer service personnel.

Refund / Exchange Issues The company failed to honor their policy regarding refund, exchange or credit.

Refund / Exchange Issues The company failed to honor a verbal commitment to provide refunds, exchanges, or credit.

Sales Issues A sales presentation with unethical sales practices.

Sales Issues A sales presentation with high pressure sales.

Sales Issues A sales presentation that had a verbal representation not consistent with the written agreement.

Sales Issues A sales presentation not consistent with the advertisement.

Sales Issues A sales presentation that failed to disclose key conditions of the offer.

Sales Issues A sales presentation that did not disclose complete pricing information.

Service Issues An improper or inferior service.

Service Issues The failure to honor a service estimate or agreement.

9/10 I was looking for government grants on the internet. I tried to sign in with one and was not able to. I received a call. They wanted $3.79 to set up my account. I told them the government would not be charging citizens to access their sites. He pushed the issue and I unfortunately gave in because they told me I could cancel at anytime and get a refund. As normal my life took over and I didn’t have a chance to go thru my emails or verify my bank statements or even visit the site.

It has recently came to my attention what they have been charging me (listed below). They have been charging me under two different names. I attempted to call them 3 times today and was hung up on before I even spoke to them. So I called my bank. They are only able to go back a month and they have to contact the company first – takes 30 days.

So I decided to try calling the number again. A man answered. He apologized for the hang ups. He cancelled my account and told me he would refund the last charge of $59.90. I told him I wanted all of it refunded including the other charges under a different name because I have not even used the service and he hung up on me.

I just looked at the first email they sent me. “[redacted] 7-DAY TRAIL at $3.79 ..After 7-DAYS membership will be billed at $59.90/month and cancelable at any time.” I did not know there would be any additional charges. "If you are not 100% satisfied with your purchase, within 120 days from the purchase date, we will fully refund the cost of your order."

Charges:

9/12/14 [redacted] $ .03

9/12/14 L[redacted] $ 3.79

9/12/14 [redacted] $ 3.87

9/22/14 [redacted] $ .48

9/22/14 [redacted] $ 59.90

9/22/14 [redacted] $ 59.95

10/21/14 [redacted] $ .48

10/21/14 [redacted] $ 59.90

10/21/14 [redacted] $ 59.95

Total Known: $248.35Desired Settlement: I would like all charges refunded to me ASAP ($248.35) and any other charges they have taken from my account weither it was listed by these two names or any other name including an employee's name. I would also like to reserve the right to make a new claim if I find any other charges by them or their affiliates past, present, and/or furture.

Plus all of their staff needs an education on how to handle customer service and proper ethics.

Plus [redacted] states in a message on their phone line ###-###-#### that they have an A with the Revdex.com. This needs to be removed because this site states an *.

[redacted] also needs to be aware of how his bussiness is being run.

Business

Response:

To whom it may concern:

We apologize for the misunderstanding about out service. The membership was canceled on November 24 and the charged was refunded. However, the membership was not CANCELED on our billing side so the December monthly charge still went through. We refunded that charge of December 1 and apologize that the membership was not canceled in the proper way.

All charges have been refunded and the membership is canceled. There were also complaints in the original letter from [redacted] about [redacted] but that is another company that must be contacted directly.

Thank you for your patience.

Mary

Lesko Customer Service

Phone # [redacted]

Order ID

Review: I received a phone call from one [redacted] from [redacted] Lesko Government Money. Which seems to be affiliated with the company I am complaining against. He claimed I was eligible for a $10,000 dollar grant if I paid him a one-time processing fee of USD $3.75 when I asked him if he was affiliated with the United States Government Student Aid programs he said that yes he was. When He said the company name was [redacted] Lesko, I remembered seeing advertisements on television to buy his information forms and realized he was lying about being a representative of any United States Government entity and asked him to not call back. He has called back already as I am filing this complaint. Not realizing this was a scam I had already made a payment to another sales person from this company previously of USD $3.50 and received nothing in return.Desired Settlement: I would like my money back. I no longer want to be contacted by this company or any affiliated or associated entity. I want this company to be held accountable for their fraudulent deliberate misrepresentation to consumers that they are affiliated with government agencies.

Business

Response:

Hello:

I have tried to identify this customer by name, date of order, email and phone number and have been unsuccessful in finding a membership for this customer. I would need the last 4 digits of the credit card used for the charge of $3.50 (our 7 day trial fee is $3.79) in order to find this charge. Please include the exact date of the charge.

Thank you.

Lesko Customer Service

Phone # [redacted]

Review: I was contacted by this company and they said I was approved for a grant and that I had to pay a one time fee of $2.97 but when I checked my bank account, they had charged $14.95. I asked for contact info 3 times and then the call was disconnected on me. Then, I received an email from [redacted] with an invoice for $14.95, which I did not allow them to take out and it also says they will charge me monthly and that I can cancel anytime but there is no information on how to cancel. I just want my money back as I lost my job and need my money for bills and to survive.Desired Settlement: I need the $14.95 back into my account please and also to be assured that no more unauthorized money will come out of my account. Thank You.

Review: A person called me and said their name was [redacted] and that they were with [redacted] Grant Money Services. They said they worked with the government and that I was approved for a grant that I had previously applied for. They gave me record id #'s and confirmation #'s. They said they needed $3.79 to process my account. They said they would email me all of the information and that I could be sure that everything they said was true. I had applied for a grant previously, so I unfortunately believed what they were saying. They charged my account $3.79 under the name of [redacted] and hung up on me. When I went to the email it sent me to [redacted]. It was absolutely nothing like the person had described. It said that they were gonna charge me monthly $59.50 after 7 days. I immediately cancelled online. Then I called the cr and told them I wanted to cancel. Before I could say anymore, the person said they would get the confirmation email out to me immediately and they hung up. I called back again and they would not answer. I wrote an email to the customer service requesting a refund of my $3.79. I gave them all the id #'s and confirmation #'s that I was given. I also gave them the last 4 #'s of the credit card used. I asked them to send me a confirmation email and have not heard back. This company is very misleading and lies to you.Desired Settlement: $3.79

Review: This company keeps charging my credit card. I was charged again on 1/11/2014 for the amount of $14.95. I have contacted and stated that I do not wish to receive any services or futures services from this company. I was not also refunded the amount of $14.95 on 12/12/2013Desired Settlement: Please refund both $14.95 charges on 12/12/2013 and 1/11/2014

Business

Response:

Hello:

I apologize for not responding to the complaint. The customer's membership was canceled and both of the charges of $14.95 have been refunded.

Thank you.

Lesko Customer Service

[redacted]