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Reviews Inherent Beauty

Inherent Beauty Reviews (48)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThank you for your prompt response on this matter it is greatly appreciated Regards, [redacted] ***

Dear [redacted] ,Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: tryinherent.comOur records indicate that you contacted our customer service team and verbally agreed to a partial refund of $on 3/10/Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billedIn addition, we have issued the remaining $to ensure customer satisfactionPlease allow for 5-business days for this refund to be processed In regards to the charge of $from AGP:*TRYYOUNGSKIN, we advise you to contact this company directlyPlease feel free to contact us if you should have any further questions at (888) 239-or [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This seems to be regarding someone else's complaint My name is not Ms [redacted] , it is Ms [redacted] In this message the company states that they tried to debit my account and they were unable to do so, but in reality they were able to debit my account and did so twice The dates are also incorrect This email must have been for someone else The company has called me back and promised to refund my money Tye have not yet done so, but I will contact the Revdex.com if and when they do Thank you Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Response: The company did not address the order [redacted] to cancel the Shark Tank approved eye creamI did not even press a button to order this one....it just added itself to the original order with the order number [redacted] I was also charged $(again)The first order cancellation was refunded but the 2nd was notHow can they advertise that this product is one of Shark Tank's most sought after....what a rip.And the time I called their customer service number, I did only receive other 'offers' & to press for that offer or to continue to hold the line for an inherent beauty customer repThe number of 'offers' that I had to listen to was more than --- then I hung up

Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: [redacted] According to our records, Ms [redacted] enrolled into our trial program on 4/9/and the trial period had expired on 4/9/It doesn’t appear that we received any contacted from Ms [redacted] up until 4/27/2017, which was days after the trial period had expiredWe understand that there may have been an error in regards to the notations within Ms [redacted] ’s account and thus we will be issuing a refund in the amount of $to resolve the complaintThis amount will reflect within to business days of todayIf you have any further questions or concerns, please feel to reach us at [redacted] or [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Their response is a flat out lieThe company refused my refund several times both when I called and via email, and only sent me a partial refund after making a complaint with youThe YS Cream must be something that they sell or are associated with since I made the order through their website and checked out with both the cream and the serum in my cartIn fact, their system would not let me proceed without buying both items, and since they each appeared to cost $4.99, I had no problem with thatAlso when I called the two representatives I spoke to knew what cream I was talking about, and said nothing about it not being a product that they sellThis company is using fraudulent practices to trick customers into signing up for this "monthly membership" and it's really not right Regards, [redacted] ***

Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: www.tryinherent.comIt appears that the complaint mentions a product under the name of YS cream that does not belong to our companyPlease Advise Ms [redacted] that any issues related to the product YS cream must be handled their company directly.According to our records, Ms [redacted] emailed our company on 12/1/and contacted our offices the following day regarding the issue with the purchaseOur team resolved the issue 12/2/and followed up on within the email confirming that the issue had been resolvedOur return policy states that any automatic shipment within days of it's original processed date is refundable through a provided returns authorization (RMA)The initial trial shipment, however is non refundable past the day trial periodOur customer service team understood that Ms [redacted] was unsatisfied with the outcome and thus issued a full refund in the amount of $as of 12/2/This amount should have already reflected within Ms ***’s accountFurthermore, the recurring subscription was discontinued as of 12/2/2016.We hope this information helpsIf you have any other questions or concerns, please feel free to contact us at 888-239-or [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear [redacted] ,Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: tryinherent.com We understand your concerns, and have processed a refund in the amount of $as requestedPlease allow for 5-business days for this refund to be processedThe remaining amount of $requested may be for a different companyPlease feel free to contact us if you should have any further questions at [redacted]

We understand your concerns and have received your return todayhave processed a refund in the amount of $as requestedPlease allow for 5-business days for this refund to be processed.Please feel free to contact us if you have any further questions at [redacted] or [redacted]

To whom it may concern,Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: tryinherent.comMs [redacted] enrolled into our trial program on 1/11/and there was an attempt to charge her account in the amount of $for the end of trial cost which was due on 2/15/2017, however the charge was declined by the issuing credit card companyWe have since cancelled the account and have waived the charge from the accountIt appears that Ms [redacted] is contacting us for different charges that do not belong to usThe cost of our product is $and the credit card statement descriptions listed within the complaint do not belong to our companyPlease advise Ms [redacted] to get in touch with her credit card company and see if they will be able to contact the merchant directlyIf you have any further questions or concerns, please feel free to contact us at [email protected] or (888) 239-Sincerely, Customer Service

To whom it may concern,Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our 14-day free trial, they must first affirm to and acknowledge the terms & conditions for our auto-ship program by marking the T&C checkboxesPlease visit our website for more information including our terms & conditions at: [redacted] In accordance to our refund policy, covered in our terms & conditions, we are only subject to processing up to a full refund for the most recent order of our productTherefore, we have gone ahead and issued a refund in the amount of $for the latest unrefunded transaction on May 5, In addition, we have confirmed that Ms [redacted] account has been taken off recurring billingPlease allow 3-business days for this refund to be processedFurthermore, we noticed that the consumer complaint contained an additional company, “YS Cream”However, this is a separate company, and would need to be contacted as suchWe apologize for this inconveniencePlease feel free to contact us if you have any further questions at [redacted] or at [redacted] .Sincerely,Inherent BeautyCustomer Service [redacted]

Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C... check-boxes. Please see the following check-out page for more information: tryinherent.com [redacted] provided her information and accepted the sale through our offer page and was provided the product as requested. The initial cost of $4.95 is used in order to ship the product to the customer. Normally this cost is non refundable, however, we will issue a refund for the full amount as of today. Please allow 3 to 5 business days for the funds to reflect within the account.There was another issues mentioned within the complaint that our main customer service phone number 888-239-5985 wasn’t working however we had our telecommunications company reviewed the status of our phone line and there were no issues that appeared during the time of contact from [redacted] This number is strictly used for customer service, and we do not use any pre recorded messages for different offers.We hope this information helps. If you have any further questions or concerns, please feel free to contact us at 888-239-5985 or [email protected]

Revdex.com:
I have not received a refund.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Complaint Detail / ProblemComplaint Type:Billing or Collection IssuesselectProblem:I was charged twice after canceling the productI was issued one refund of $89.94, but am due another refund of $My bank is overdrawn because of their charge.TranslateDesired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:I am due another refund of $89.94
Regards,
*** ***

Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C
check-boxesPlease see the following check-out page for more information:tryinherent.comThe complaint mentions that Ms*** contacted our offices to discuss the charges and had a inappropriate conversation with one of our agents, however, we do not have any records of contact regarding the account within the past daysWe want to clarify that this type of behavior will not be tolerated and we will take necessary actions so that issues like these do not appear.We understand Ms***'s concerns, however, at this time, Ms***'s account has been flagged with a chargeback for the disputed charges and thus are unable to provide a refund as requestedThe credit card company will mediate the dispute and will determine the legitimacy of the claim and provide any refunds they deem substantiated and necessaryIn addition, any and all results from this claim dispute would be finalPlease feel free to contact us if you should have any further questions at (***) ***-*** or [email protected],InherentCustomer Service

To our valued customer,We would like to apologize if our product did not work as advertisedMany people have different skin types and our product may not work as intended for everybodyWe would like to address that before customers commit to our 14-day free trial, customers must first agree to our
terms & conditions by marking the T&C checkboxes before proceeding with the orderPlease visit our site for additional information including our terms & conditions at: ***We have gone ahead and issued a refund in the amount of $to the credit card usedPlease allow 3-days for the refund to post within the billing statementFurthermore, your account has already been canceled previouslyTherefore you will no longer be billed or receive any additional productShould you have any more questions or comments, please contact us at *** or *** ***
Sincerely,Inherent Customer Service***

Dear Revdex.com,As stated in our last response, we found that there was a full refund issued on 6/14/for $In accordance to our Refund Policy, covered in our Terms and Conditions, we are only subject to processing up to a full refund for the most recent order of our productTherefore, we have gone ahead and processed a refund in the amount of $for the latest unrefunded transaction on 5/12/

Dear Customer,After a careful review of your account, we found that there was a full refund issued on 6/14/for $In accordance to our Refund Policy, covered in our Terms and Conditions, we are only subject to processing up to a full refund for the most recent order of our product
Therefore, we have gone ahead and processed a refund in the amount of $for the latest unrefunded transaction on 5/12/

Dear Ms*** ***,Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our 14-day free trial, our customers must first affirm to and acknowledge the terms & conditions for our auto-ship
program by marking the T&C checkboxesPlease visit our website for more information including our terms & conditions at: ***We’d like to apologize that our product did not live up to your expectationsWe understand your concerns and have issued a refund in the amount of $which is the full cost of our productIn addition, we have made sure that your subscription has indeed been canceledPlease allow 3-business days for the refund to be processedIf you have any further questions please feel free to contact us at *** or *** ***.Sincerely,Inherent BeautyCustomer Service***

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Address: PO Box 25380, Santa Ana, California, United States, 92799

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