Inherent Beauty

Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C
check-boxesPlease see the following check-out page for more information: ***We feel as though there is some misrepresentation within this complaintPlease be advised that our company has never been associated with the tv show “*** ***”, nor has our company ever been endorsed by their showMs*** enrolled into our trial program on 4/11/and the trial period had expired on 4/26/Since a cancellation was not provided during the day trial period, the end of trial costs was debited from Ms *** accountIn an effort to resolve the complaint, we will be issuing a refund for charge in the amount of $This amount will reflect within Ms*** account within to business days.If you have any further questions or concerns, please feel to reach us at *** or *** ***

Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C
check-boxesPlease see the following check-out page for more information: trynexacell.comMs*** enrolled into our trial program as of 1/30/and the trial period had expired on 2/14/As per terms of the agreement, a charge in the amount of $would be processed since a cancellation was not received prior to the end of the trialHowever, we attempted to charge the account and the debit was declinedNormally we would request that a payment be submitted in order to clear the the remaining balance, but will waive the fee to resolve the complaintIf you have any questions or concerns, please feel free to contact us at info@***.com or ***Sincerely,NexacellCustomer Service

Dear *** ***,Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by
marking the T&C check-boxesPlease see the following check-out page for more information: ***Our records indicate that you contacted our customer service team and have been taken off recurring billing and will no longer be billedPlease feel free to contact us if you have any further questions at *** *** or ***

The only charge that we issued after the trial period was in the account was in the amount of $and it was refunded on 5/4/This amount should reflect within the current weekIf there was any other charges posted on Ms*** account, they would be from a separate company

To whom it may concern,Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to acknowledge the terms & conditions for our autoship program by...

marking the T&C check-boxes. Please see the following check-out page for more information: tryinherent.com There appears to be some misrepresentation listed within the complaint. Our company only sells Inherent and any additional products that may have been purchased would be from a separate company. Please advise Mrs. [redacted] to get in touch with that company directly as we hold no affiliation with any other products. Our records indicate that we issued a cancellation to Mrs. [redacted]’s account on 3/1/2017 when she contacted customer service. Mrs. [redacted] was placed on hold for a brief moment before the line was unexpectedly disconnected. Our agents attempted to follow up the following day to settle the account but were unable to get through to Mrs. [redacted]. A refund was then issued for the full amount of $89.85 that was charged to Mrs. [redacted] after the trial period had ended. Refunds may take up to 5-7 days to be processed and Mrs. [redacted] should expect to see this reflected in her billing statement. Please feel free to contact us if you should have any further questions at (888) 239-5985 or [email protected]. Sincerely,InherentCustomer [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Their response is a flat out lie. The company refused my refund several times both when I called and via email, and only sent me a partial refund after making a complaint with you. The YS Cream must be something that they sell or are associated with since I made the order through their website and checked out with both the cream and the serum in my cart. In fact, their system would not let me proceed without buying both items, and since they each appeared to cost $4.99, I had no problem with that. Also when I called the two representatives I spoke to knew what cream I was talking about, and said nothing about it not being a product that they sell. This company is using fraudulent practices to trick customers into signing up for this "monthly membership" and it's really not right. 
Regards,
[redacted]

Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C...

check-boxes. Please see the following check-out page for more information: [redacted]According to our records, Ms [redacted] enrolled into our trial program on 4/9/2017 and the trial period had expired on 4/9/2017. It doesn’t appear that we received any contacted from Ms. [redacted] up until 4/27/2017, which was 3 days after the trial period had expired. We understand that there may have been an error in regards to the notations within Ms. [redacted]’s account and thus we will be issuing a refund in the amount of $89.85 to resolve the complaint. This amount will reflect within 3 to 5 business days of today. If you have any further questions or concerns, please feel to reach us at [redacted] or [redacted]

Dear [redacted],Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by...

marking the T&C check-boxes. Please see the following check-out page for more information: tryinherent.comOur records indicate that you contacted our customer service team and verbally agreed to a partial refund of $45.00 on 3/10/17. Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. We have confirmed this customer has been taken off recurring billing and will no longer be billed. In addition, we have issued the remaining $44.85 to ensure customer satisfaction. Please allow for 5-7 business days for this refund to be processed.  In regards to the charge of $89.94 from AGP:*TRYYOUNGSKIN, we advise you to contact this company directly. Please feel free to contact us if you should have any further questions at (888) 239-5985 or [email protected].

Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C...

check-boxes. Please see the following check-out page for more information: [redacted] According to our records, Ms [redacted] enrolled into our trial program on 3/21/2017 and the 14 day trial period had expired on 4/5/2017. Since a cancellation was was not provided within the 14 day trial period, there was an attempt to charge $89.85 to her account, however the charge was declined by the credit card company. Our company hasn’t taken any further actions to collect the money, nor do we have any intentions of doing so. In addition,, the account has been cancelled from any further billings or shipments.  Please relay this message to Ms. [redacted] and let us know if you have any further questions or concerns at [redacted] or [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This seems to be regarding someone else's complaint.  My name is not Ms. [redacted], it is Ms. [redacted].  In this message the company states that they tried to debit my account and they were unable to do so, but in reality they were able to debit my account and did so twice.  The dates are also incorrect.  This email must have been for someone else.  The company has called me back and promised to refund my money.  Tye have not yet done so, but I will contact the Revdex.com if and when they do.  Thank you. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Dear Sir,I am writing to thank you for your assistance in getting our money refundedfor Something we did not order.  Regards,
[redacted]

To whom it may concern,Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program...

by marking the T&C check-boxes. Please see the following check-out page for more information:  tryinherent.comMs. [redacted] enrolled into our trial program on 1/11/2017 and there was an attempt to charge her account in the amount of $89.85 for the end of trial cost which was due on 2/15/2017, however the charge was declined by the issuing credit card company. We have since cancelled the account and have waived the charge from the account. It appears that Ms. [redacted] is contacting us for different charges that do not belong to us. The cost of our product is $89.85 and the credit card statement descriptions listed within the complaint do not belong to our company. Please advise Ms. [redacted] to get in touch with her credit card company and see if they will be able to contact the merchant directly. If you have any further questions or concerns, please feel free to contact us at [email protected] or (888) 239-5985 Sincerely, Customer Service

To whom it may concern:Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program...

by marking the T&C check-boxes. Please see the following check-out page for more information: tryinherent.com.Our records show that Mr. [redacted] enrolled into our trial program on 2/04/17. The 14 day trial period has expired on 2/19/17 and Mr. [redacted] was charged for the end of trial costs of $89.95. When Mr. [redacted] called on 2/24/17, our customer service representative had issued a full refund of $89.95 to ensure the customer’s satisfaction. If you have any further questions or concerns, please contact us at [redacted] or [redacted]. Thank you.Sincerely,Inherent BeautyCustomer [email protected]

Dear [redacted],Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by...

marking the T&C check-boxes. Please see the following check-out page for more information: [redacted]. Our records indicate that you have purchased our trial product on 4/18/17 which ended on 5/2/17. Though the purchase was passed the guarantee period, our records indicate that you have contacted our us to cancel the account on 5/14/17. We have confirmed that you have been taken off recurring billing and will no longer be billed. Please feel free to contact us if you have any further questions at [redacted] or [redacted]

Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C...

check-boxes. Please see the following check-out page for more information:  [redacted].comAccording to our records, Ms. [redacted] enrolled into our trial program on 11/15/2016. The first recorded date of any communication between our company and Ms. [redacted] was on 1/4/2017. As per terms of the agreement, the recurring subscription would take in effect after the 14 day trial period if there wasn’t a cancellation notice provided and thus lead to the additional shipments and charges. During the call, it was apparent that Ms [redacted] was not satisfied with the charges in which we issued a partial refund in the total amount of $76.36. However, in an effort to resolve the matter, we will be  issuing a total refund in the amount of $103.34. This amount will reflect within Ms. [redacted]’s account in 3 to 5 business days.We hope this information resolves the issues. Please let us know if you have any further questions or concerns at [redacted]-[redacted]-[redacted] or info@[redacted].com.Sincerely,InherentCustomer Service

Dear [redacted],Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by...

marking the T&C check-boxes. Please see the following check-out page for more information: tryinherent.com We understand your concerns, and have processed a refund in the amount of $89.85 as requested. Please allow for 5-7 business days for this refund to be processed. The remaining amount of $89.94 requested may be for a different company. Please feel free to contact us if you should have any further questions at [redacted]

Revdex.com:
Thank you for your effort on my behalf. I appreciate your help and intervention. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have received the reimbursement there is no need for further action; the complaint is resolved.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Response: The company did not address the order [redacted] to cancel the Shark Tank approved eye cream. I did not even press a button to order this one....it just added itself to the original order with the order number [redacted]. I was also charged $4.95 (again). The first order cancellation was refunded but the 2nd was not. How can they advertise that this product is one of Shark Tank's most sought after....what a rip.And the time I called their customer service number, I did only receive other 'offers' & to press 1 for that offer or to continue to hold the line for an inherent beauty customer rep. The number of 'offers' that I had to listen to was more than 10 --- then I hung up.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you for your prompt response on this matter it is greatly appreciated.
Regards,
[redacted]