Inspire

Dear Ms***, Please see attached for response to Complaint ID [redacted] re: Mrs [redacted] Please let us know if you have any questionsThank you, Zac L [redacted] Inspire Energy Holdings, LLC Thank you for contacting Inspire Energy regarding a dispute filed with the Revdex.com by Mrs*** * [redacted] on behalf of her husband MrJoseph [redacted] We have presented our findings and resolution with Mrand Mrs [redacted] below for your records Mr [redacted] enrolled with Inspire Energy on May 3, 2014, and his service with Inspire Energy began on May 30, On December 11, 2014, we received notice from PPL, his local utility, that Mr [redacted] ’s account was switched to another electric supplier, and their service with Inspire Energy ended on December 30, We regret any confusion that Mrand Mrs [redacted] experienced regarding Inspire Energy’s prices The energy plan that was chosen for their account is a variable price plan, which means the prices may change according to the terms and conditions stated in the disclosure statement sent to the [redacted] s via email on May 6, Inspire Energy discloses variable pricing information in accordance with the Pennsylvania Public Utility Commission’s regulations regarding electricity generation customer choice We contacted Mrs [redacted] regarding her concerns on January 15, 2015, and we mutually agreed to resolve the issue by providing Mrand Mrs [redacted] with a courtesy reimbursement for the difference between PPL’s price to compare and Inspire Energy’s prices during the period they were an Inspire Energy customer During Mrs [redacted] ’s contact with Inspire Energy on January 15, 2015, she stated that she was satisfied with this resolution and would consider the matter resolved At Inspire Energy, we strive to empower our customers to make a rewarding and informed decision to support cleaner sources of energy We appreciate the opportunity to resolve the [redacted] s’ concerns We have followed up with Mrand Mrs [redacted] via US Mail and included the letter here for your reference Should the Revdex.com have any further questions or concerns, please do not hesitate to contact me directly Sincerely, Mark J*** VP Operations Inspire Energy

To Whom It May Concern:Thank you for contacting Inspire regarding a complaint filed with the PA PUC by [redacted] Inspire received this complaint on September 7, 2017, and the following outlines our research, account status, and resolution with [redacted] [redacted] enrolled with an Inspire representative at the [redacted] on July 8, During the enrollment, [redacted] affirmatively consented to enroll with Inspire and agreed to the Inspire Terms of Service for a flat bill, monthly subscription for electricity supply of $39.99/month for months Following enrollment, a Welcome Letter including Terms of Service was emailed to [redacted] @***.com Inspire began providing electricity service on July 17, 2017.On August 16, 2017, Inspire identified an internal error that incorrectly priced [redacted] ’s account at $39.99/month Based on [redacted] ’s historical usage, the incorrect price would have resulted in a 2¢/kWh effective rate As provided for under the Terms of Service, Inspire mailed a letter to [redacted] notifying her of the error and advising her that we will be returning her service to her local utility company, *** Inspire cancelled [redacted] ’s account on August 29, and she ended service September 5, 2017.Prior to receiving this complaint, ** [redacted] contacted Inspire on September 6, 2017, regarding the account status Unfortunately, at that time, Inspire’s Member Support Specialist incorrectly advised [redacted] that the account was cancelled due to the subscription product not being available in his area Inspire has retrained all Inspire Member Support Specialists on how to properly communicate these internal errors Later that day, our Member Experience Manager spoke to [redacted] and advised him that we cancelled his account due to the amount of energy he uses related to the $39.99/month offer We also offered [redacted] the option to remain with Inspire under a fixed rate plan He declined On that call, [redacted] disconnected the call After receiving this complaint, our Member Experience Senior Director contacted [redacted] on September 12th and 13th to discuss his concerns In an effort to resolve [redacted] ’s concerns, we ultimately agreed to honor the original $39.99/month subscription offer [redacted] accepted this resolution via email On September 18th, we resubmitted [redacted] ’s account for enrollment with Inspire We regret the negative member experience [redacted] and [redacted] had with Inspire, but are happy they are returning as members.At Inspire, we strive to empower our members to make a rewarding and informed decision to support cleaner sources of energy Please let me know if you need any additional information regarding this complaint We consider the matter closed

I signed up for a variable rate plan in January at a rate of $per kWI confirmed at the time this was not an introductory rateBy February I was being charged $per kW, a 132% increase! During this time the rate at P***, our default energy supplier, decreasedWhen I called Inspire they confirmed it was not an introductory rate, and said our rate was due to go down to under $the next month Yeah rightI feel very cheated!

[redacted] The Revdex.comRe: ID [redacted] - [redacted] To Whom It May Concern,Thank you for contacting Inspire regarding a complaint filed with the Revdex.com by [redacted] Inspire received this complaint on November 9, 2016, and the following outlines our research and account status with [redacted] .Upon receiving this complaint, Inspire researched [redacted] ’s complaint regarding the enrollment for electricity supply by his girlfriend We take member concerns very seriously and have determined the following details regarding the enrollment [redacted] ’s electricity account was enrolled by [redacted] on June 7, 2016, at his home with an Inspire representative During the enrollment, [redacted] provided [redacted] ’s name, utility account number, and address She also affirmatively consented to enroll with Inspire and stated she was an authorized representative on the account on our tablet enrollment as well as a third party verification phone call As the state of New Jersey allows stated authorized representatives of accounts to enroll, [redacted] ’s account was enrolled with Inspire Following enrollment, a Welcome Letter including Terms of Service was emailed to [redacted] @***.com Inspire began providing [redacted] with wind-powered electricity on July 9, 2016.On November 7, 2016, [redacted] contacted Inspire’s Member Support requesting to cancel his account His request was processed immediately and sent to his local utility company [redacted] His local utility company has determined his final end date with Inspire will be November 29, Upon receipt of this complaint, our Member Experience Manager attempted to contact [redacted] on November 10th, but we have not received a return call Inspire’s rate per kilowatt hour for [redacted] ’s account has been less than his local utility for all three months he was a member Inspire aims to offer affordable clean power, so we’re pleased to see [redacted] saved money while with Inspire Should [redacted] wish to discuss the enrollment or his account, he may contact Inspire at any time.At Inspire, we strive to empower our customers to make a rewarding and informed decision to support cleaner sources of energy Please let me know if you need any additional information regarding this complaint We consider the matter closed.Sincerely,Michael B***Director, Member ExperienceInspireEmail: [email protected]: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[redacted] ***The Revdex.comRe: ID [redacted] [redacted] ***Dear [redacted] ***,Thank you for contacting Inspire regarding a complaint filed with the Revdex.com by ** [redacted] *** Inspire received this complaint on December 1, 2017, and the following outlines our research and resolution.** [redacted] enrolled with Inspire on August 4, at his home with an Inspire representative During that enrollment, ** [redacted] agreed to the Inspire Terms of Service including that he was enrolling for a month to month, variable rate He additionally completed a third party verification call which again reiterated his choice to enroll for a month to month, variable product and acknowledge knowing that there was no guarantee of savings Finally, following enrollment, ** [redacted] was mailed his Terms of Service.Upon receiving this complaint, our Member Support Manager attempted to contact ** [redacted] on December 4th, 5th, and 11th, with no return call Inspire offers our members other plans including fixed rate and subscription, flat bill options If ** [redacted] would like to discuss the option or his complaint, he may contact our Member Support at any time.At Inspire, we strive to empower our customers to make a rewarding and informed decision to support cleaner sources of energy Please let me know if you need any additional information regarding this complaint We consider the matter closed

[redacted] ***The Revdex.comRe: ID [redacted] To Whom It May Concern,Thank you for contacting Inspire Energy regarding a complaint filed with the Revdex.com by [redacted] Inspire Energy received this complaint on July 6, 2016, and the following outlines our resolution with [redacted] Upon receiving this complaint, Inspire Energy researched [redacted] ’s complaint While researching this complaint, we suspended the field sales representative We take member concerns very seriously and have taken the necessary steps to retrain the field sales representative and team regarding New Jersey electric choice and the option to select Inspire Energy as a clean energy provider Inspire agents are trained to make it very clear that we are separate from the local utility company and do not represent the local utility company Upon speaking to [redacted] on July 11, 2016, we were able to obtain additional details regarding her complaint We apologized for her experience and have added [redacted] ’s address to our internal do not knock list At Inspire Energy, we strive to empower our customers to make a rewarding and informed decision to support cleaner sources of energy Please let me know if you need any additional information regarding this complaint We consider matter closedSincerely,Michael B***Director, Member Experience Inspire EnergyEmail: [email protected]: ***-***-***

From: [redacted] < [redacted] @ [redacted] .net>Date: Mon, Jun 29, at 11:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] I’m sorry, I couldn’t find where I could reply to the outcome of the complaintIt was worked out to our satisfaction and the company has been in contact several times with us and paid us the early termination feeThank you for all of your help [redacted] ###-###-#### Home Office ###-###-#### Cell Phone

[redacted] ***The Revdex.comRe: ID [redacted] ***Dear [redacted] ***,Thank you for contacting Inspire regarding a complaint filed with the Revdex.com by [redacted] *** Inspire received this complaint on September 14, 2017, and the following outlines our research and account status[redacted] enrolled in person with an Inspire representative on November 22, During the enrollment, [redacted] affirmatively consented to enrolling with Inspire and agreed to the Inspire Terms of Service including stating that she was enrolling for a month to month, variable rate Following enrollment, a Welcome Letter including Terms of Service was emailed to [redacted] at the email address provided, [redacted] @***.com Inspire began providing [redacted] with electricity service on December 29, Upon receipt of this complaint, Inspire’s Member Experience Manager attempted to contact [redacted] on September 15th, 18th, and 19th but we have not received a return call [redacted] will end service on October 26, as determined by her local utility company *** If [redacted] wishes to discuss her complaint, she can contact our Member Experience Manager at ###-###-####At Inspire, we strive to empower our customers to make a rewarding and informed decision to support cleaner sources of energy Please let me know if you need any additional information regarding this complaint We consider the matter closed

Dear Ms [redacted] , Please see attached for response to pre-wrap;">Complaint ID [redacted] re: Mr [redacted] ***Please let us know if you have any questionsThank you, Zac L [redacted] Inspire Energy Holdings, LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

From: [redacted] < [redacted] @ [redacted] .net>Date: Mon, Jun 29, at 11:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected]’m sorry, I couldn’t find where I could reply to the outcome of the complaint..It was worked out to our satisfaction and the company has been in contact several times with us and paid us the early termination fee..Thank you for all of your help [redacted] ***###-###-#### Home Office###-###-#### Cell Phone

Re: ID [redacted] - [redacted] Dear [redacted] ***,Thank you for contacting Inspire regarding a complaint filed with the Revdex.com by [redacted] Inspire received this complaint on August 18, 2017, and the following outlines our research and account status with [redacted] .*** [redacted] enrolled in person with an Inspire representative on October 12, During the enrollment, [redacted] affirmatively consented to enrolling with Inspire and agreed to the Inspire Terms of Service including stating that he was enrolling for a variable price product Following enrollment, a Welcome Letter including Terms of Service was emailed to [redacted] at the email address provided, [redacted] @***.com Inspire began providing [redacted] with electricity service on October 21, 2016.Our Member Experience Manager contacted [redacted] on August 22nd to discuss his concerns In an effort to resolve [redacted] ’s concerns, we offered [redacted] a courtesy reimbursement for charges on his recent invoices with Inspire’s electricity supply [redacted] accepted this refund as resolution of his complaint At Inspire, we strive to empower our customers to make a rewarding and informed decision to support cleaner sources of energy Please let me know if you need any additional information regarding this complaint We consider the matter closed

Thank you for contacting Inspire Energy regarding a dispute filed with your office by *** *** on June 25, 2015. We have reviewed the case and our findings are presented below. Ms. *** was initially contacted by Inspire Energy as a prospective customer. Per Ms. ***’s’ request, she has been added to our Do Not Call list, and will not be pursued as a prospective customer by Inspire Energy in the future. We have respected Ms. ***’s wish not to be contacted again, and we have therefore not followed up with Ms. *** regarding this Revdex.com inquiry. If the Revdex.com would like to follow up with Ms. *** to inform her that she has been placed on Inspire Energy’s Do Not Call list, we would appreciate it. Inspire Energy has established procedures that comply with Do Not Call requirements, including accessing the registry and removing any consumers that have requested not to be called from our records, monitoring and enforcing compliance with our Do Not Call procedures for our call centers, training of representatives in those procedures, and maintaining our own internal Do Not Call records to accommodate customer requests. Should you have any further questions or concerns, please do not hesitate to contact me directly. Sincerely, Zac L*** Director, Member Experience Inspire Energy Holdings, LLC

*** ***The Revdex.comRe: ID *** ***Dear *** ***,Thank you for contacting Inspire regarding a complaint filed with the Revdex.com by *** *** Inspire received this complaint on August 25, 2017, and the following outlines our research
and account status.*** *** *** enrolled in person with an Inspire representative on November , During the enrollment, *** *** affirmatively consented to enrolling with Inspire and agreed to the Inspire Terms of Service including that she was enrolling for a variable, month to month rate product Following enrollment, a Welcome Letter including Terms of Service was emailed to *** *** at the email address provided, ***@***.com Inspire began providing *** *** with electricity service on December 17, She ended service with Inspire August 17, 2017.Upon receipt of this complaint, Inspire’s Member Experience Manager spoke to *** *** on August 25th After reviewing the enrollment, in an effort to resolve her concerns, we agreed to issue *** *** a refund in the form of a physical check We believe this is a fair resolution to her concerns *** *** accepted this refund as resolution as well She will receive this check in 7-business days.At Inspire, we strive to empower our customers to make a rewarding and informed decision to support cleaner sources of energy Please let me know if you need any additional information regarding this complaint We consider the matter closed

July 19, 2017Dear *** ***,Thank you for contacting Inspire regarding a complaint filed with the Revdex.com by *** ***Inspire received this complaint on June 26, 2017, and the following outlines our research and account status with *** ***.*** *** enrolled in-person
with Inspire on December 27, 2016, for supply of his electricityDuring the enrollment, *** *** affirmatively consented to enrolling with Inspire and agreed to the Inspire Terms of ServiceThe Terms of Service stated *** *** was enrolling for a variable, month-to-month priceFollowing enrollment, a Welcome Letter including Terms of Service was emailed to *** *** at the email address provided, ***@***.comInspire began providing *** *** with retail electricity service on August 17, 2016.Our Member Experience Manager contacted *** *** on July 19th to discuss his concernsIn an effort to resolve *** ***’s concerns, we offered *** *** a courtesy reimbursement for charges from his most recent invoice*** *** accepted this refund as resolution of his complaintAs of June 22, 2017, Inspire is no longer supplying *** ***’s electricity supply.At Inspire, we strive to empower our customers to make a rewarding and informed decision to support cleaner sources of energyPlease let me know if you need any additional information regarding this complaintWe consider the matter closed.Sincerely,Zac LSVP, Sales and Member Experience

Nicholas J*** SMRT-Nxd-had my parents who are years old, sign a contract without giving them anything to readHe only gave them a pamphlet after they signed the contract electronically I still do not have the contract in hand

*** ***Thank you for your additional feedback We apologize we were not able to resolve your concerns to your liking Our Member Experience Manager just spoke to you on the phone, and rest assured, we have forwarded your complaint and feedback to our Sales Quality team We take member feedback very seriously and will take the appropriate steps to ensure our sales representatives are following all Inspire guidelines Again, we appreciate your feedback and thank you for the opportunity to resolve this matter

Inspire Energy LLC knocked on my door saying they work for PSE&G and would reduce my electric bill cost plus offered a gift card incentive for signing upI mistakenly let them see my electric bill and before I knew it they had me pending supplier service transfer to themI called PSE&G a day later to make sure they did not transfer supplier service and PSE&G immediately cancelled the pending service transferBE AWARE that these energy companies going door to door offer too good to be true price reductions, they are variable rate offers that will only cost you more money in the futureIn NJ PSE&G has to appear before the state utility board on any price increases but these third party companies do notThese third party Energy Suppliers are nothing more than SCAM artists, especially Inspire Energy which lied to me

If you search for Inspire Energy complaints, you will find there is a patternThe rates posted on their web site are promotional, although they are not posted as suchIn my case, the rates stayed about the same for months, then began a steady increaseEight months later, the rate has increased in excess of 70%The very friendly rep said that I was in luck, as the rate was scheduled to decrease to close to my original rate for the next couple of monthsCoincidence? I'm guessing not - based on other similar comments I believe this is part of their business modelShame on me - I should have done more homeworkI submitted my cancellation request today and am going back to my utilityI so wanted to support clean energy, but not when you get burned like this