Inspire

*** ***The Revdex.comRe: ID *** *** ***Dear *** ***Thank you for contacting Inspire regarding a complaint filed with the Revdex.com by *** *** Inspire received this complaint on August 16, 2017, and the following outlines our research and account
status with *** ***.Upon receipt of this complaint, I research *** ***’s claims Inspire shows no record of an enrollment under his name, address, or email With no further information, we assume he was not enrolled I attempt to contact *** *** twice to discuss his concerns regarding our sales representative, but I have not received a responseAt Inspire, we strive to empower our customers to make a rewarding and informed decision to support cleaner sources of energy Please let me know if you need any additional information regarding this complaint We consider the matter closed

*** ***The Revdex.comRe: ID *** *** ***Dear *** ***,Thank you for contacting Inspire regarding a complaint filed with the Revdex.com by *** *** Inspire received this complaint on November 27, 2017, and the following outlines our
research and resolution.Inspire can confirm we had sales representatives in *** ***’s area All Inspire representatives are trained to comply with all state regulations including stating that they represent Inspire and not the customer’s local utility company Representatives are also trained to act professionally in all interactions We have deactivated the representative that visited *** *** and retrained all agents in *** ***’s area to ensure compliance We also added *** ***’s contact information to our do not solicit listAt Inspire, we strive to empower our customers to make a rewarding and informed decision to support cleaner sources of energy Please let me know if you need any additional information regarding this complaint We consider the matter closed

*** ***The Revdex.comRe: ID *** *** ***Dear *** ***,Thank you for contacting Inspire regarding a complaint filed with the Revdex.com by *** *** Inspire received this complaint on August 25, 2017, and the following outlines our research
and account status.*** *** enrolled in person with an Inspire representative on June 1, During the enrollment, *** *** affirmatively consented to enrolling with Inspire and agreed to the Inspire Terms of Service Following enrollment, a Welcome Letter including Terms of Service was emailed to *** *** at the email address provided, ***@***.net Inspire began providing *** *** with electricity service on July 11, He will end service with Inspire September 8, 2017.Upon receipt of this complaint, Inspire’s Member Experience Manager spoke to *** *** on August 25th After reviewing his enrollment, in an effort to resolve his concerns, we agreed to issue *** *** a refund We believe this is a fair resolution to his concerns *** *** accepted this refund as resolution as wellAt Inspire, we strive to empower our customers to make a rewarding and informed decision to support cleaner sources of energy Please let me know if you need any additional information regarding this complaint We consider the matter closed

I just received a check in the mail today for the promised reimbursement and Inspire also adjusted the cost per kwh for the partial billing cycle in a separate mailing from ***Please tell Inspire "thank you" for bothAnd thank you for your fine work!Sincerely,*** ***

Hello ***- Thank you for reaching out and for taking the time to provide us with this feedbackWe're so sorry to hear of the poor experience that you had with one of our sales representatives, as that is certainly not how Inspire intends to be representedAs we take feedback like this very
seriously, we resarched your complaint and were able to identify the representatives you interacted with They were promptly removed from representing Inspire Our Member Experience Manager reached out to you via email to see if you had any additional feedback you would like to share If you wish, you may respond to that email, or contact our Member Support at [email protected] or ###-###-#### Thank you again for your time

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.The business agree to give me the refund, but still waiting for it
Regards,
*** ***

Re: ID *** *** ***Dear *** ***,Thank you for contacting Inspire regarding a complaint filed with the Revdex.com by Ms*** *** Inspire received this complaint on September 11, 2017, and the following outlines our research and account status.*** ***
enrolled in person with an Inspire representative on January 8, During the enrollment, *** *** affirmatively consented to enrolling with Inspire and agreed to the Inspire Terms of Service Following enrollment, a Welcome Letter including Terms of Service was emailed to *** *** at the email address provided, ***@***.com Inspire began providing *** *** with electricity service on January 19, Upon receipt of this complaint, Inspire’s Member Experience Manager spoke to *** *** on September 13th After reviewing her enrollment and terms of service, in an effort to resolve her concerns, we agreed to issue *** *** a refund We believe this is a fair resolution to his concerns *** *** accepted this refund as resolution as well *** *** decided to remain an Inspire member on her current variable, month to month contract.At Inspire, we strive to empower our customers to make a rewarding and informed decision to support cleaner sources of energy Please let me know if you need any additional information regarding this complaint We consider the matter closed

Thank you for contacting Inspire Energy regarding a dispute filed with your office by *** *** on June 25, 2015. We 11px;">have reviewed the case and our findings are presented below. Ms. *** was initially contacted by Inspire Energy as a prospective customer. Per Ms. ***’s’ request, she has been added to our Do Not Call list, and will not be pursued as a prospective customer by Inspire Energy in the future. We have respected Ms. ***’s wish not to be contacted again, and we have therefore not followed up with Ms. *** regarding this Revdex.com inquiry. If the Revdex.com would like to follow up with Ms. *** to inform her that she has been placed on Inspire Energy’s Do Not Call list, we would appreciate it. Inspire Energy has established procedures that comply with Do Not Call requirements, including accessing the registry and removing any consumers that have requested not to be called from our records, monitoring and enforcing compliance with our Do Not Call procedures for our call centers, training of representatives in those procedures, and maintaining our own internal Do Not Call records to accommodate customer requests. Should you have any further questions or concerns, please do not hesitate to contact me directly. Sincerely, Zac L*** Director, Member Experience Inspire Energy Holdings, LLC

*** ***The Revdex.comRe: ID *** *** ***Dear Ms***,Thank you for contacting Inspire regarding a complaint filed with the Revdex.com by Ms*** *** Inspire received this complaint on December 26, 2017, and the following outlines our research and
account status.Ms*** enrolled in person with an Inspire representative on December 19, at the *** Christmas Village During the enrollment, Ms*** provided her name and address and affirmatively consented to enrolling with Inspire by signing an electronic tablet Following enrollment, a Welcome Letter including Terms of Service was emailed to Ms*** at the email address provided, *** Upon receipt of this complaint, Inspire’s Member Experience Manager contacted Ms*** on December 26th and 27th We advised Ms*** that she will have one day of supply service with Inspire We offered to refund Ms*** her full supply charges for that one day of service As Ms*** stated in her complaint, she believed she was providing her information and signing our tablet to receive more information about our offer Inspire trains all representatives to be clear about our enrollment process We take all member complaints seriously and have retrained the representative involved with this complaint.At Inspire, we strive to empower our customers to make a rewarding and informed decision to support cleaner sources of energy Please let me know if you need any additional information regarding this complaint We consider the matter closed

a woman just came (12/07/2016) to my door (amherst, ma) and told me she was with inspire and was working to lower my electric rate by have my electric from eversource provided to them by spark electricI didn't like her ID, it had no picture and very small printWhen I told her I would have to talk to eversource about this she insisted she was working "with" eversourceWhen I told her it sounded like she was trying to slam me into a utility change, she was off myfront steps in a blur!

Heather OrtizThe Revdex.comRe: ID *** *** ***Dear *** ***Thank you for contacting Inspire regarding a complaint filed with the Revdex.com by *** *** *** Inspire received this complaint on October 4, 2017, and the following outlines our research
and resolution.Inspire can confirm we had sales representatives in *** ***’s area All Inspire representatives are trained to comply with all state regulations including stating that they represent Inspire and not the customer’s local utility company We have retrained all agents in *** ***’s area to ensure compliance We also added *** ***’s contact information to our do not solicit listAt Inspire, we strive to empower our customers to make a rewarding and informed decision to support cleaner sources of energy Please let me know if you need any additional information regarding this complaint We consider the matter closed

To Whom It May Concern:Thank you for contacting Inspire regarding a complaint filed with the PA PUC by [redacted].  Inspire received this complaint on September 7, 2017, and the following outlines our research, account status, and resolution with [redacted].[redacted] enrolled...

with an Inspire representative at the [redacted] on July 8, 2017.  During the enrollment, [redacted] affirmatively consented to enroll with Inspire and agreed to the Inspire Terms of Service for a flat bill, monthly subscription for electricity supply of $39.99/month for 12 months.  Following enrollment, a Welcome Letter including Terms of Service was emailed to [redacted].com.  Inspire began providing electricity service on July 17, 2017.On August 16, 2017, Inspire identified an internal error that incorrectly priced [redacted]’s account at $39.99/month.  Based on [redacted]’s historical usage, the incorrect price would have resulted in a 2¢/kWh effective rate.  As provided for under the Terms of Service, Inspire mailed a letter to [redacted] notifying her of the error and advising her that we will be returning her service to her local utility company, [redacted].  Inspire cancelled [redacted]’s account on August 29, 2017 and she ended service September 5, 2017.Prior to receiving this complaint, **. [redacted] contacted Inspire on September 6, 2017, regarding the account status.  Unfortunately, at that time, Inspire’s Member Support Specialist incorrectly advised [redacted] that the account was cancelled due to the subscription product not being available in his area.  Inspire has retrained all Inspire Member Support Specialists on how to properly communicate these internal errors.  Later that day, our Member Experience Manager spoke to [redacted] and advised him that we cancelled his account due to the amount of energy he uses related to the $39.99/month offer.  We also offered [redacted] the option to remain with Inspire under a fixed rate plan.  He declined.  On that call, [redacted] disconnected the call.  After receiving this complaint, our Member Experience Senior Director contacted [redacted] on September 12th and 13th to discuss his concerns.  In an effort to resolve [redacted]’s concerns, we ultimately agreed to honor the original $39.99/month subscription offer.  [redacted] accepted this resolution via email.  On September 18th, we resubmitted [redacted]’s account for enrollment with Inspire.  We regret the negative member experience [redacted] and [redacted] had with Inspire, but are happy they are returning as members.At Inspire, we strive to empower our members to make a rewarding and informed decision to support cleaner sources of energy.  Please let me know if you need any additional information regarding this complaint.  We consider the matter closed.

I signed up for a variable rate plan in January 2015 at a rate of $0.0689 per kW. I confirmed at the time this was not an introductory rate. By February 2016 I was being charged $0.1599 per kW, a 132% increase! During this time the rate at P[redacted], our default energy supplier, decreased.
When I called Inspire they confirmed it was not an introductory rate, and said our rate was due to go down to under $0.08 the next month. Yeah right.
I feel very cheated!

[redacted]Thank you for contacting Inspire regarding a complaint filed with the Revdex.com by [redacted].  Inspire received this complaint on August 17, 2017, and the following outlines our...

research and account status with [redacted] enrolled in person with an Inspire representative on July 13, 2017.  During the enrollment, [redacted] affirmatively consented to enrolling with Inspire and agreed to the Inspire Terms of Service.  The Terms of Service stated [redacted] was enrolling for a fixed supply price of $0.079/kWh.  Following enrollment, a Welcome Letter including Terms of Service was emailed to [redacted] at the email address provided, [redacted].  Inspire began providing [redacted] with electricity service on July 21, 2017.Our Member Experience Manager contacted [redacted] on August 21st  to discuss his concerns.  In an effort to resolve [redacted] concerns, we offered [redacted] a courtesy reimbursement for charges on his recent invoices with Inspire’s electricity supply.  [redacted] accepted this refund as resolution of his complaint.  At Inspire, we strive to empower our customers to make a rewarding and informed decision to support cleaner sources of energy.  Please let me know if you need any additional information regarding this complaint.  We consider the matter closed.

[redacted]The Revdex.comRe: ID [redacted] [redacted] To Whom It May Concern,Thank you for contacting Inspire Energy regarding a complaint filed with the Revdex.com by [redacted] [redacted].  Inspire Energy received this complaint on July 6, 2016, and the...

following outlines our resolution with [redacted]. Upon receiving this complaint, Inspire Energy researched [redacted]’s complaint.  While researching this complaint, we suspended the field sales representative.  We take member concerns very seriously and have taken the necessary steps to retrain the field sales representative and team regarding New Jersey electric choice and the option to select Inspire Energy as a clean energy provider.  Inspire agents are trained to make it very clear that we are separate from the local utility company and do not represent the local utility company.  Upon speaking to [redacted] on July 11, 2016, we were able to obtain additional details regarding her complaint.  We apologized for her experience and have added [redacted]’s address to our internal do not knock list.  At Inspire Energy, we strive to empower our customers to make a rewarding and informed decision to support cleaner sources of energy.  Please let me know if you need any additional information regarding this complaint.  We consider matter closed. Sincerely,Michael B[redacted]Director, Member Experience Inspire EnergyEmail: [email protected]: [redacted]-[redacted]-[redacted]

[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards, like what I said on the phone , the whole experience was horrible. My information was stolen by salesman and he open the account for me with my notice. I am zero tolerance with this salesman behavior. I want the compnay has same attitude to the salesman and no further customer experience the same thing like me. I am also worry about that saleman can use my information to do something else. I hope not!! 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]The Revdex.comRe: ID [redacted]Dear [redacted],Thank you for contacting Inspire regarding a complaint filed with the Revdex.com by [redacted].  Inspire received this complaint on September 14, 2017, and the following outlines our research and...

account status.[redacted] enrolled in person with an Inspire representative on November 22, 2016.  During the enrollment, [redacted] affirmatively consented to enrolling with Inspire and agreed to the Inspire Terms of Service including stating that she was enrolling for a month to month, variable rate.  Following enrollment, a Welcome Letter including Terms of Service was emailed to [redacted] at the email address provided, [redacted].com.  Inspire began providing [redacted] with electricity service on December 29, 2016.  Upon receipt of this complaint, Inspire’s Member Experience Manager attempted to contact [redacted] on September 15th, 18th, and 19th but we have not received a return call.  [redacted] will end service on October 26, 2017 as determined by her local utility company [redacted].  If [redacted] wishes to discuss her complaint, she can contact our Member Experience Manager at ###-###-####. At Inspire, we strive to empower our customers to make a rewarding and informed decision to support cleaner sources of energy.  Please let me know if you need any additional information regarding this complaint.  We consider the matter closed.

Dear Ms. [redacted],
Please see attached for response to Complaint ID
background-color: rgb(255, 255, 255);">[redacted] re: Mrs. [redacted].
Please let us know if you have any questions.
Thank you,
Zac L[redacted]
Inspire Energy Holdings, LLC
Thank you for contacting Inspire Energy regarding a dispute filed with...⇄   We regret any confusion that Mr. and Mrs. [redacted] experienced r...⇄

From: [redacted]<[redacted].net>Date: Mon, Jun 29, 2015 at 11:38 AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected]
I’m sorry, I couldn’t find where I could reply to the outcome of the complaint..
It was worked out to our satisfaction and the company  has been in contact several times with us and paid us the early termination fee..
Thank you for all of your help
 
[redacted]
###-###-#### Home Office
###-###-#### Cell Phone