Inspire

Dear Ms. [redacted],
Please see attached for response to 
pre-wrap;">Complaint ID [redacted] re: Mr. [redacted].
Please let us know if you have any questions.
Thank you,
Zac L[redacted]
Inspire Energy Holdings, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I did agree to the business resolution but I do not agree that the enrollment representative explained the terms and conditions to me. I most certainly was not aware that the price would ever go up and more than double [redacted]'s price.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: [redacted]<[redacted].net>Date: Mon, Jun 29, 2015 at 11:38 AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected]’m sorry, I couldn’t find where I could reply to the outcome of the complaint..It was worked out to our satisfaction and the company  has been in contact several times with us and paid us the early termination fee..Thank you for all of your help [redacted]###-###-#### Home Office###-###-#### Cell Phone

June 12, 2015Dear [redacted]:Thank you for notifying Inspire Energy regarding an inquiry made by [redacted] to the Revdex.com. We have presented our findings and resolution with [redacted] below for your records.[redacted] enrolled her initial account with Inspire Energy on...

April 10, 2015, and her electric supply service started with Inspire Energy on April 27, 2015. On April 28, 2015 [redacted] decided to enroll another two accounts with Inspire Energy and let our sales representative know that her contract was over in July. Since it takes 1­2 billing cycles to enroll an account with a supplier in Maryland, her two accounts were submitted for enrollment on May 28, 2015.[redacted] accepted [redacted]’s second of the two accounts for enrollment and assigned June 26, 2015 as the start date of service at the [redacted] address, and July 9, 2015 as the start date of service with the [redacted] address. On June 8, 2015 [redacted] contacted our member support team because her previous supplier had charged her an early termination fee of $200 on her [redacted] address. As we do not offer any early termination fees, we offered to cancel her account with Inspire Energy to allow her to re enroll with her previous supplier. [redacted]’s previous supplier was willing to remove the early termination fee if she re enrolled with them, but she chose not to do so.We regret that there was any confusion regarding Inspire Energy’s enrollment and we have agreed to resolve her concern by providing a courtesy reimbursement of $200.00, which covers her early termination fee with her previous supplier. [redacted] has also chosen to cancel all three of her accounts with Inspire Energy at no charge. Her last date of service with the original account that was enrolled with Inspire Energy is June 26, 2015, and we will not supply her last two accounts as we were able to cancel the enrollments before the start of service.At Inspire Energy, we strive to empower our customers to make a rewarding and informed decision to support cleaner sources of energy. Although [redacted] did not value her service with Inspire Energy, we do appreciate the opportunity to resolve her concerns. We have included our follow up letter to [redacted] here for your reference.Should the Revdex.com have any further questions or concerns, please do not hesitate to contact me directly.Additionally, please update our contact information with the Revdex.com to [email protected] and fax number 866­868­1203.Sincerely,Zac LDirector, Member Experience

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]
Thank you for contacting Inspire regarding a complaint filed with the Revdex.com by [redacted].  Inspire received this complaint on August 22, 2017, and the following outlines our research and account status.[redacted]...

[redacted] enrolled in person with an Inspire representative on August 10, 2017.  During the enrollment[redacted] affirmatively consented to enrolling with Inspire and agreed to the Inspire Terms of Service.  Following enrollment, a Welcome Letter including Terms of Service was emailed to [redacted] at the email address provided, [redacted]  Inspire began providing [redacted] with electricity service on August 18, 2017.  He will end service with Inspire August 24, 2017.Prior to receiving this complaint, Inspire spoke to [redacted] on August 21st.  We confirmed with [redacted] that he agreed to enroll with Inspire including signing a tablet, providing us with his utility account number, and completing a third party verification call.  We advised [redacted] that, while an Inspire member, his price will be below [redacted] price to compare.  [redacted] did not have any additional questions.  At Inspire, we strive to empower our customers to make a rewarding and informed decision to support cleaner sources of energy.  Please let me know if you need any additional information regarding this complaint.  We consider the matter closed.

[redacted]The Revdex.comRe: ID [redacted]Dear [redacted],Thank you for contacting Inspire regarding a complaint filed with the Revdex.com by **. [redacted].  Inspire received this complaint on December 1, 2017, and the following outlines our research...

and resolution.**. [redacted] enrolled with Inspire on August 4, 2017 at his home with an Inspire representative.  During that enrollment, **. [redacted] agreed to the Inspire Terms of Service including that he was enrolling for a month to month, variable rate.  He additionally completed a third party verification call which again reiterated his choice to enroll for a month to month, variable product and acknowledge knowing that there was no guarantee of savings.  Finally, following enrollment, **. [redacted] was mailed his Terms of Service.Upon receiving this complaint, our Member Support Manager attempted to contact **. [redacted] on December 4th, 5th, and 11th, with no return call.  Inspire offers our members other plans including fixed rate and subscription, flat bill options.  If **. [redacted] would like to discuss the option or his complaint, he may contact our Member Support at any time.At Inspire, we strive to empower our customers to make a rewarding and informed decision to support cleaner sources of energy.  Please let me know if you need any additional information regarding this complaint.  We consider the matter closed.

February 18, 2015
Dear [redacted],
Thank you for contacting Inspire Energy regarding a dispute filed with the Revdex.com by [redacted]. Our communications with the [redacted] have been with [redacted]. We have presented our findings and resolution with **. and...

[redacted] below for your records.We regret any confusion or dissatisfaction that **. and [redacted] experienced regarding Inspire Energy's prices. The energy plan that was chosen for their account is a variable price plan, which means the prices may change according to the terms and conditions stated in the disclosure statement sent to the [redacted] when they enrolled on August 26, 2014. Inspire Energy discloses variable pricing information in accordance with the Pennsylvania Public Utility Commission's regulations regarding electricity generation customer choice.
We contacted **. [redacted] regarding his concerns on February 6, 2015, and we mutually agreed to resolve the issue by providing **. and [redacted] with a courtesy reimbursement in the amount of $437.52, which represents the difference between the rates the [redacted] paid each month as an Inspire Energy customer, and Inspire Energy's rates listed on PA Power Switch for new customers. During **. [redacted]'s communication with Inspire Energy on February 6, 2015, he stated that he was satisfied with this resolution and would consider the matter resolved.
At Inspire Energy, we strive to empower our customers to make a rewarding and informed decision to support cleaner sources of energy. We appreciate the opportunity to resolve the [redacted]' concerns. We have followed up with **. and [redacted] via US Mail and included the letter here for your reference.
Should the Revdex.com have any further questions or concerns, please do not hesitate to contact me directly.
Sincerely,
Mark J
VP Operations

[redacted]
The Revdex.comRe: ID [redacted] - [redacted]To Whom It May Concern,Thank you for contacting Inspire regarding a complaint filed with the Revdex.com by [redacted].  Inspire received this complaint on November 9, 2016, and the following outlines our...

research and account status with [redacted].Upon receiving this complaint, Inspire researched [redacted]’s complaint regarding the enrollment for electricity supply by his girlfriend.  We take member concerns very seriously and have determined the following details regarding the enrollment.  [redacted]’s electricity account was enrolled by [redacted] on June 7, 2016, at his home with an Inspire representative.  During the enrollment, [redacted] provided [redacted]’s name, utility account number, and address.  She also affirmatively consented to enroll with Inspire and stated she was an authorized representative on the account on our tablet enrollment as well as a third party verification phone call.  As the state of New Jersey allows stated authorized representatives of accounts to enroll, [redacted]’s account was enrolled with Inspire.  Following enrollment, a Welcome Letter including Terms of Service was emailed to [redacted].com.  Inspire began providing [redacted] with wind-powered electricity on July 9, 2016.On November 7, 2016, [redacted] contacted Inspire’s Member Support requesting to cancel his account.  His request was processed immediately and sent to his local utility company [redacted].  His local utility company has determined his final end date with Inspire will be November 29, 2016.  Upon receipt of this complaint, our Member Experience Manager attempted to contact [redacted] on November 10th, but we have not received a return call.  Inspire’s rate per kilowatt hour for [redacted]’s account has been less than his local utility for all three months he was a member.  Inspire aims to offer affordable clean power, so we’re pleased to see [redacted] saved money while with Inspire.  Should [redacted] wish to discuss the enrollment or his account, he may contact Inspire at any time.At Inspire, we strive to empower our customers to make a rewarding and informed decision to support cleaner sources of energy.  Please let me know if you need any additional information regarding this complaint.  We consider the matter closed.Sincerely,Michael B[redacted]Director, Member ExperienceInspireEmail: [email protected]: [redacted]

[redacted]The Revdex.comRe: ID [redacted] - [redacted]Dear [redacted],Thank you for contacting Inspire regarding a complaint filed with the Revdex.com by [redacted].  Inspire received this complaint on January 3, 2017, and the following outlines our research...

and account status with [redacted].[redacted] enrolled online with Inspire on August 6, 2016, for supply of his electricity.  During the enrollment, [redacted] affirmatively consented to enrolling with Inspire and agreed to the Inspire Terms of Service.  The Terms of Service stated [redacted] was enrolling for a variable, month to month price.  Following enrollment, a Welcome Letter including Terms of Service was emailed to [email protected].  Inspire began providing [redacted] with clean power on August 17, 2016.Prior to receiving this complaint, [redacted] did not contact our Member Support..  Upon receipt of this complaint, our Member Experience Manager contacted [redacted] on January 5th to discuss his concerns.  In an effort to resolve [redacted]’s concerns, we did offer [redacted] a refund on his recent invoice.  [redacted] accepted this refund as resolution of his complaint.  As of January 5th, Inspire has not received a requested cancellation on [redacted]’s account, but he did state that he is switching to another provider.At Inspire, we strive to empower our customers to make a rewarding and informed decision to support cleaner sources of energy.  Please let me know if you need any additional information regarding this complaint.  We consider the matter closed.Sincerely,Michael B[redacted]Director, Member ExperienceInspireEmail: [email protected]: ###-###-####

Re: ID [redacted]- [redacted]Dear [redacted],Thank you for contacting Inspire regarding a complaint filed with the Revdex.com by [redacted].  Inspire received this complaint on August 18, 2017, and the following outlines our research and account status with [redacted]...

[redacted] enrolled in person with an Inspire representative on October 12, 2016.  During the enrollment, [redacted] affirmatively consented to enrolling with Inspire and agreed to the Inspire Terms of Service including stating that he was enrolling for a variable price product.  Following enrollment, a Welcome Letter including Terms of Service was emailed to [redacted] at the email address provided, [redacted].com.  Inspire began providing [redacted] with electricity service on October 21, 2016.Our Member Experience Manager contacted [redacted] on August 22nd  to discuss his concerns.  In an effort to resolve [redacted]’s concerns, we offered [redacted] a courtesy reimbursement for charges on his recent invoices with Inspire’s electricity supply.  [redacted] accepted this refund as resolution of his complaint.  At Inspire, we strive to empower our customers to make a rewarding and informed decision to support cleaner sources of energy.  Please let me know if you need any additional information regarding this complaint.  We consider the matter closed.