Instant Checkmate Inc

pre-wrap;">Dear Ms*** ***
This email is in response to the consumer complaint from *** ***; reference # ***We apologize that Ms*** had this experience, but we are not sure how this would be possibleSince Ms*** did not enter in her credit card information, there is no way Instant Checkmate would have access to this informationAs mentioned in Ms***’s complaint, we are in no way affiliated with ***, and therefore, unfortunately there is nothing we can do about the situationIf an issue arose on the side of Instant Checkmate, we would be more than happy to help resolve the issue
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####Sincerely,
Customer Support
Instant Checkmate

Dear Ms*** ***, This email is in response to the consumer complaint from Ms*** ***; reference #***.We have received your petition to have Ms***’s information removed from our websitePer our records, Ms***’s background report has been opted out of our website as
of December 1, We are also unable to locate any of Ms***’s information showing on our People Directory page, which is where the *** search result displaying Ms***’s name leads toAs a courtesy, we have submitted a request to *** to remove the URL from their search results, but we have no influence on how long it will take *** to acquiesceIf Ms*** is still seeing her information somewhere on our website, we kindly ask that she send the URL and a screenshot of what she is seeing so that we may further look into the issue Instant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matterWe ask that Ms*** keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear *** *** ***, This email is in response to the consumer complaint from *** *** ***; reference #***We’re sorry to hear MsNichols was unhappy with our services, and we apologize for any difficulties she experienced when canceling her membership*** *** *** request,
her account has been cancelled and fully refundedSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closedIf you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-8985.Sincerely,Customer SupportInstant Checkmate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Re: ID ***I apologize for getting back lateI had to order my credit union statements to track when all this started with Instant Checkmate.It looks like it started on August 4, The original debit stated from ** then in March 3, the debits came from **.I don't even know how I may have registered and with what emailIt would be either *** or ***.It was probably on 8/4/13.The debit card I used ended in *** with expiration 06/I no longer have itThe total amount of $this company has taken is frankly overwhelming to meBoth my wife and I are and we live on social securityMy wife has multiple sclerosis and myself am a brain tumor survivorThis situation is just so wrong.Thank you in advance for your help*** ***Below is the list of debits to my checking account by Instant Checkmate:8/4/13 $1.008/4/13 1.998/8/13 29.639/8/13 29.6310/8/13 29.6311/6/13 29.6312/6/13 29.632/4/14 29.633/4/14 29.634/5/14 29.635/6/14 29.636/5/14 29,637/4/14 29.638/3/14 29.639/2/14 29.6310/2/14 20.6310/30/14 29.6311/30/14 29.6312/29/14 29.631/28/15 29.632/27/15 29.633/29/15 29.634/28/15 29.63Total $
Regards,
*** ***

Terrible, information was not even close A quick Google search will give you better results

pre-wrap;">Dear Ms*** ***
This email is in response to the consumer complaint from Mr*** ***; reference #***We request that Mr*** please read this response in its entirety, as we have included important refund information at the bottom
Instant Checkmate.com compiles reports from millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record."
We do apologize for any confusion Mr*** may have experienced regarding our servicesSome customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the caseThe service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read formatWhen a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselvesWe simply display records as they are provided to usIn addition, premium databases are also more expensive for us to access, so in an effort to keep our monthly membership costs down, we must charge a small, one-time access fee to compile premium reports for our customersA premium upgrade is not required to view basic informationHowever, if the customer chooses to upgrade, their premium report may include:
Civil Judgments
Old Phone Numbers
Foreclosures
Corporate Affiliations
Email Addresses
Issued SSN
Water Crafts Owned
UCC Filings
Phone Numbers
Properties Owned
Voter Registration
Florida Accidents
Professional Licenses
Hunting/Fishing Permits
Weapons Permits
Aircraft Owned
Sexual Offenses
Neighbors
Business Associates
And Much More
In order to complete the Premium Upgrade process, all users must agree to the $charge by clicking the button on the bottom of the page which says, “Continue, yes I want the premium report.”
The text directly to the right of this “Continue” button clearly and conspicuously reads:
A one-time charge of $will be applied to the credit card on fileYou will have access to the available premium data on the PERSON searched as soon as you click the “Continue” buttonYou will be able to view this data as long as you are an active memberWe get our information from local county courthouses and census bureausThis information is then uploaded to the database that we pull fromThere is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdictionThere also exists the possibility of positives, and more than one individual with the same name and basic information may match up with many other recordsFor these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." The following disclaimer is also posted on every page of our website:
DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, USC et seq Instant Checkmate does not provide consumer reports and is not a consumer reporting agencyThe information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal historyInstant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire For more information, please review Instant Checkmate Terms of Use
Disclaimer of Warrantiesa) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASISb) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICESc) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant CheckmateInstant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATIONd) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATESe) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENTWe apologize that Mr*** was not satisfied with our servicesAs a gesture of goodwill, he has been issued a refund in the amount of $24.85, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####Sincerely,
Customer Support
Instant Checkmate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When people search very specifically on my name, age, town & state of residence and the name of my wife they are presented with a highlighted banner with a bright red background and bold white text in all CAPS, "WE FOUND 10+ CRIMINAL RECORDS ASSOCIATED WITH THE NAME "*** ***" IN OR". Additionally at the top of the page there is a "WARNING: This background report may ne graphicWe do not censor our reportsThe content of the report might surprise you, so please prepare yourself for the unexpected." I strongly feel this banner is a defamation of my name and character. P.SI have screen shots of this page with banner should you require further evidence of this issueISSUE: 1st, the banner is completely because none of the criminal records are in Oregon (OR) or have anything to do with me. 2nd, the "disclaimer" they are hiding behind to make these totally misleading accusations about me is completely unenforceable because it whomever reads that banner to never use what they read to do any harm to the people they are allegedly reading about.
Bottom line: People buy these on-line background checks for the express purpose of making personal/business decisions about a specific person. Why else would they pay for the service? Logically it becomes almost impossible for NOT violate the disclaimer by the shear act of paying for the background check.
I ask for a very simple resolution to this issue; remove the banner "WE FOUND # CRIMINAL RECORDS ACCOCIATED WITH THE NAME "(FNAME LNAME)" in (STATE)". I feel it is purely intended to sensationalize their report to encourage people to spend more money and is highly likely to cause personal damage on the person the reports are pulledRegards,
*** ***

Dear Ms*** ***, This email is in response to the consumer complaint from Mr*** ***; reference #***.We have received your petition to have Mr***’s information removed from our databaseHere at Instant Checkmate, we hold the utmost respect for each individual's privacy and
apologize for any inconveniences Mr*** may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." In order to perform the opt out, we request that Mr*** please submit the following information as it appears on Instantcheckmate.com: First Name, Last Name Date Of Birth/AgeCity, State, Zip Code Possible Relatives Additional Locations Once we receive this information, we will be able to move forward with the opt out, which will remove Mr***’s information from Instant Checkmate’s databaseIf you have any further questions or concerns, please contact our Customer Support Team at ###-###-#### or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

I found Instant checkmate to be a fine, understanding and helpful businessI give them an A!

Dear Ms*** *** This email is in response to the consumer complaint from Ms*** ***; reference #***We apologize for Ms***s frustrating experienceDue to technical issues, we understand that some customers have received receipts for previously processed ordersWe are
sincerely sorry for any confusion that this may have caused, but we would like to ensure Ms*** that this issue did NOT cause any excess charges to her account as it was limited to our email delivery systemIf Ms*** received an email receipt for a purchase dated in the past, she can safely ignore the messageWe have verified that no recent charges have been made to Ms***s PayPal account, and her Instant Checkmate account has been cancelled as of March Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-8985.Sincerely,Customer SupportInstant Checkmate

January 31,
class="MsoNormal" "margin-bottom: 0.0001pt; text-align: justify;">
Revdex.com
Viewridge AveSuite 200
San Diego CA
92123
Re: Revdex.com Complaint Case # ***
Dear Ms***,
This email is in response to the consumer complaint from Mr***
*** dated January 22, reference number ***
Our
records show that on September 4, 2013, Mr*** enrolled
in the Instant Checkmate monthly membership program by entering his personal
information and credit card information.
In order to complete the enrollment process, Mr
*** had to check a box to agree to Instant Checkmate’s Terms and
Conditions. Instant Checkmate’s Terms
and Conditions clearly state the following information:
The
use of this website is subject to the following terms of use:
Standard Membership Plans
Instant
Checkmate offers three basic membership plansAll membership plans are billed
up front for the entire term selected
For a
standard 1-month membership, you will be billed $immediately upon purchase
and $every month thereafter, unless you cancel. If your payment for a full term is declined
due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at
the rate you selected
You may
cancel your membership, including any trial or nonstandard membership at any
time by calling our customer support line at ###-###-#### between 5am - 10pm
Pacific Standard Time (days a week) to speak with one of our Customer Service
RepresentativesAny cancellation request will cancel your upcoming bill. Our number one goal at Instant Checkmate is
customer satisfactionIf you are ever not satisfied with our services, feel
free to call one of our excellent customer support staff between the hours of
5am and 10pm PST (days a week), or between 6am and 2pm PST on holidays, and
we will work to resolve your issueRefunds are handled on a case by case basis
with the ultimate goal of complete customer satisfaction
We
are sorry to hear that Mr*** was not satisfied
with our servicesMr*** has been
honored a refund in the amount of $Mr***’s
Instant Checkmate account has been cancelled and he will not incur any
further charges
Instant
Checkmate apologizes for any confusion Mr*** encountered
regarding our policies and billing plan.
He has been provided a refund and the
concerns mentioned in his complaint have been addressed, we therefore consider
this matter closed. If you have any
questions regarding the foregoing, please do not hesitate to contact Customer
Support at ###-###-####
Sincerely,
Customer
Support
Instant
Checkmate

Dear Ms*** ***This email is in response to the consumer complaint from Mr*** ***; reference #***We apologize for Mr***’s frustrating experience when trying to renew his accountWe’re sorry that we no longer offer the pricing option that Mr*** originally signed up
forWe have recently put in a change to our site that allows customers to easily update their payment information and therefore keep their original pricingIn order for Mr*** to take advantage of this new feature, he will need to sign up for a new accountAgain, we sincerely apologize for the inconvenience that Mr*** experienced with Instant CheckmateWe have gone ahead and fully refunded Mr***’s account Since the concerns mentioned in the initial complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-Sincerely,Customer SupportInstant Checkmate

Dear Ms*** ***, This email is in response to the consumer complaint from Mr*** ***; reference #***.We sincerely apologize for any inconvenience that Mr*** experienced with his name continuing to show up on our siteWe have removed all listings associated with Mr*** and his fatherWe truly appreciate Mr***’s patience, understanding, and for allowing us the opportunity to rectify this situationSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closedIf you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-866-490-5980.Sincerely,Customer SupportInstant Checkmate

Dear Ms*** ***, This email is in response to the consumer complaint from Ms*** ***; reference #***We request that Ms*** please read this response in its entirety, as we have included important refund information at the bottomInstant Checkmate.com compiles reports
from millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record." We do apologize for any confusion Ms*** may have experienced regarding our servicesSome customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the caseThe service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read formatWhen a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselvesWe simply display records as they are provided to us.In addition, premium databases are also more expensive for us to access, so in an effort to keep our monthly membership costs down, we must charge a small, one-time access fee to compile premium reports for our customers.A premium upgrade is not required to view basic informationHowever, if the customer chooses to upgrade, their premium report may include:Civil Judgments Old Phone Numbers ForeclosuresCorporate Affiliations Email Addresses Issued SSNWater Crafts OwnedUCC FilingsPhone NumbersProperties OwnedVoter RegistrationFlorida Accidents Professional LicensesHunting/Fishing PermitsWeapons Permits Aircraft OwnedSexual OffensesNeighborsBusiness Associates And Much MoreIn order to complete the Premium Upgrade process, all users must agree to the $charge by clicking the button on the bottom of the page which says, “Continue, yes I want the premium report.”The text directly to the right of this “Continue” button clearly and conspicuously reads:A one-time charge of $will be applied to the credit card on fileYou will have access to the available premium data on the PERSON searched as soon as you click the “Continue” buttonYou will be able to view this data as long as you are an active member.We get our information from local county courthouses and census bureausThis information is then uploaded to the database that we pull fromThere is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdictionThere also exists the possibility of positives, and more than one individual with the same name and basic information may match up with many other recordsFor these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." The following disclaimer is also posted on every page of our website:DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, USC et seq Instant Checkmate does not provide consumer reports and is not a consumer reporting agencyThe information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal historyInstant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire For more information, please review Instant Checkmate Terms of UseDisclaimer of Warranties.a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant CheckmateInstant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.We apologize that Ms*** was not satisfied with our servicesAs a gesture of goodwill, she has been issued a refund in the amount of $as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

April 2,
sans-serif;">
Revdex.com
Viewridge Ave #200,
SanDiego,CA
(858) 496-
Re: Revdex.com Complaint Case # ***
Dear Ms***,
This email is in response to the consumer complaint from Ms***
*** dated March 28, reference number ***
Instant Checkmate.com compiles reports from millions of
public records including information provided by state and local governments
All of the information contained in our reports is part of what is referred to
as the "public record."
8)
Disclaimer of Warranties
a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF
INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE
SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR
SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN
"AS IS" AND "AS AVAILABLE" BASIS
b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES
WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES
WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR
ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES
ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED
TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES
c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY
REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF
THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE
Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY
INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS
ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION
AVAILABLE ABOUT Instant CheckmateInstant Checkmate UNDERTAKES NO OBLIGATION
TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION
d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE
SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS
APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES
e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY
KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY
DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY,
TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA
ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES
OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR
PURPOSE AND NON-INFRINGEMENT.
We
are sorry to hear that Ms *** was
not satisfied with our services Ms***’s account has been
cancelled and she will not incur any future charges. She has been refunded $Please allow
3-business days for this refund to process.
Instant
Checkmate apologizes for any confusion Ms*** encountered regarding
our policies. Since the concerns
mentioned in her complaint have been addressed, we therefore consider this
matter closed. If you have any questions
regarding the foregoing, please do not hesitate to contact Customer Support at
1-866-490-5980.
Sincerely,
Customer
Support
Instant
Checkmate

June
27, 2014 RevDex.com
"">
Viewridge AveSuite 200San
Diego CA 92123 Re:
Revdex.com Complaint Case # *** Dear
Ms*** ***, This
email is in response to the consumer complaint from Ms*** ***, submitted on June 25, 2014. We
apologize that Ms*** was not satisfied with our services. InstantCheckmate.com compiles reports from
millions of public records, including information provided by state and local
governmentsAll of the information contained in our reports is part of what is
referred to as "public record."
Our
records show that, on June 25, 2014, Ms*** accessed Instant Checkmate’s
website, www.instantcheckmate.com, and enrolled in Instant Checkmate’s one
month membership program by entering her personal information, entering her
credit card information, and agreeing to Instant Checkmate’s Terms of UseInstant Checkmate’s Terms of Use, like the
Billing Details and Frequently Asked Questions also prominently displayed on
the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe:
Standard Membership
PlansInstant Checkmate
offers three basic membership plansAll membership plans are billed up front
for the entire term selected.For a standard
1-month membership, you will be billed $immediately upon purchase and
$every month thereafter, unless you cancel. You may cancel your
membership, including any trial or nonstandard membership at any time by
calling our customer support line at ###-###-#### twenty-four hours a day (holiday
hours vary) to speak with one of our Customer Service RepresentativesAny
cancellation request will cancel your upcoming bill. Our number one goal at Instant Checkmate is
customer satisfactionIf you are ever not satisfied with our services, feel
free to call one of our excellent customer support staff twenty-four hours a
day (holiday hours vary), and we will work to resolve your issueRefunds are
handled on a case by case basis with the ultimate goal of complete customer
satisfaction
We
regret that Ms*** was not satisfied with our services. On June 25, 2014, Ms*** contacted Instant
Checkmate to cancel her membership and was issued a refund in the amount of
$As a gesture of goodwill, Ms*** has now been provided an additional
refund in the amount of $22.86, which represents a full refund of the total
amount paid by Ms***The full refund will be
credited back to the card that Ms*** used to enroll in our services, please allow
to business days for the refund to reflect on Ms***’s accountMs
*** will not incur any future charges from Instant Checkmate
Instant Checkmate apologizes for any inconveniences Ms*** has
experiencedShe has been provided a full refund and since the concerns
mentioned in her complaint have been addressed, we therefore consider this
matter closed. If you have any questions
regarding the foregoing, please do not hesitate to contact Customer Support at
###-###-####
Sincerely,
*** ***
Customer Support
Instant Checkmate

pre-wrap;">Dear Ms*** ***
This email is in response to the consumer complaint from Ms*** ***; reference #***We request that Ms*** please read this response in full, as we have provided important refund information at the bottom
Our records show that Ms*** signed up for an Instant Checkmate membership by entering her personal information and credit card informationIn order to complete the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe:
The use of this website is subject to the following terms of use:
1) Billing and Services
a) Standard Membership Plans
Instant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selectedFor a standard 6-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancelFor a standard 3-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancelFor a standard 1-month membership, You will be billed $immediately upon purchase and $every month thereafter, unless you cancelIf your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate You selectedb) $Trial Membership
If You selected a trial membership, You will be billed $immediately upon enrollment of the trialYour 5-day, $trial will expire in daysUpon the expiration of the 5-day trial period, You will be automatically enrolled in a monthly membership and billed $immediately and $every month thereafter, unless you cancelYou may cancel at any time including during the trial periodSee Section 1(d) belowc) Nonstandard Membership Plans
Instant Checkmate sometimes offers promotional membership offersIf You enroll in a nonstandard membership, Instant Checkmate expressly reserves the right to bill You, at the rate and frequency disclosed at the time of You enrolld) Cancellation Policy
You may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line hours a day, days a week to speak with one of our Customer Service RepresentativesAny cancellation request will cancel Your upcoming bille) Refund Policy
Our number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff hours a day, days a week, and we will work to resolve your issueRefunds are handled on a case by case basis with the ultimate goal of complete customer satisfactionWe apologize that Ms*** was not satisfied with our servicesAs a gesture of goodwill, she has been issued a full refund in the amount of $504.71, and no further charges will be incurred
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####Sincerely,
Customer Support
Instant Checkmate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Ms
*** ***,
This email is in response to the consumer complaint from Ms*** ***; reference #***
We have received the complaint via the Revdex.com regarding the cancellation and desired refund of Ms***’s account with Instant Checkmate
We would first like to apologize for any inconveniences Ms*** has experienced with Instant Checkmate Unfortunately, given the information provided in Ms***’s Revdex.com Complaint, we have been unable to locate her account with InstantCheckmate.com In order to further investigate, and ultimately resolve this matter, we will need additional information regarding the accountUntil we are able to locate the account, we will be unable issue a refund
In order for us to locate the account, we will need the following information:
The first and last name used when signing up for the account
The email address used when signing up for the account
The first and last numbers of the card used when signing up for the account
Instant Checkmate apologizes for any confusion that Ms*** may have been encountered regarding our policies and billing planIf you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####
Sincerely,
Customer Support
Instant Checkmate

Dear Ms
*** ***
This email is in response to the consumer complaint from Ms*** ***; reference #***
We have received the complaint via the Revdex.com regarding the cancellation and desired refund of Ms***’s account with Instant Checkmate
We would first like to apologize for any inconveniences Ms*** has experienced with Instant Checkmate Unfortunately, given the information provided by Ms*** we have been unable to locate this account with InstantCheckmate.comIn order to further investigate, and ultimately resolve this matter, we will need additional information regarding the accountUntil we are able to locate the account, we will be unable to provide assistanceIn order for us to locate the account and issue a refund, we will need the following information:
The first and last name used when signing up for the account
The email address used when signing up for the account
The first and last numbers of the card used when signing up for the account
Instant Checkmate apologizes for any confusion that Ms*** may have encountered regarding our policies and billing planIf you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####
Sincerely,
Customer Support
Instant Checkmate