Instant Checkmate Inc

pre-wrap;">Dear Ms. [redacted]
This email is in response to the consumer complaint from Ms. [redacted]; reference #[redacted].
We want to first apologize to Ms. [redacted] for the issue she ran into when trying to sign up for an account through [redacted]l. We were experiencing technical difficulties with our [redacted]l sign ups during the time Ms. [redacted] attempted to register, but this issue was addressed and fixed immediately. We have verified that the [redacted]l account was not created properly, and therefore, there was no charge to the account.
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.
Sincerely,
Customer Support
Instant Checkmate

March...

13, 2014
 
Revdex.com
4747 Viewridge Ave. Suite 200 
San Diego CA 92123 
 
 
Re:  Revdex.com
Complaint Case # [redacted]
 
Dear Ms. [redacted],
 
This email is in response to the consumer complaint from Mr. [redacted]
dated March 11, 2014 reference number [redacted].
 
Our
records show that on, Mr. [redacted] enrolled
in the Instant Checkmate monthly membership program by entering his personal
information and credit card information. 
In order to complete the enrollment process, Mr. [redacted] had to check a box to agree to Instant
Checkmate’s Terms and Conditions. 
Instant Checkmate’s Terms and Conditions clearly state the following information:
 
The use of this website is subject to the following
terms of use:
 Standard
Membership Plans
Instant
Checkmate offers three basic membership plans. All membership plans are billed
up front for the entire term selected.
For a standard 1-month membership, you will be
billed $22.86 immediately upon purchase and $22.86 every month thereafter,
unless you cancel.  If your payment for a
full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in
monthly installments at the rate you selected.
You may cancel your membership, including any trial
or nonstandard membership at any time by calling our customer support line at
1-866-4*0-5[redacted] between 5am - 10pm Pacific Standard Time (7 days a week) to
speak with one of our Customer Service Representatives. Any cancellation request
will cancel your upcoming bill.  Our
number one goal at Instant Checkmate is customer satisfaction. If you are ever
not satisfied with our services, feel free to call one of our excellent
customer support staff between the hours of 5am and 10pm PST (7 days a week),
or between 6am and 2pm PST on holidays, and we will work to resolve your issue.
Refunds are handled on a case by case basis with the ultimate goal of complete
customer satisfaction.
We
are sorry to hear that Mr. [redacted] was
not satisfied with our services. Mr. [redacted] has
been honored a refund in the amount of $137.16. Mr. [redacted] Instant
Checkmate account has been cancelled and she will not incur any further
charges.
 
 
Instant
Checkmate apologizes for any confusion Mr. [redacted]
encountered
regarding our policies and billing plan. 
He has been provided a refund and the
concerns mentioned in his complaint have been addressed, we therefore consider
this matter closed.  If you have any
questions regarding the foregoing, please do not hesitate to contact Customer
Support at 1-866-4*0-5[redacted].
 
 
Sincerely,
 
Customer
Support
Instant
Checkmate

Dear Ms. [redacted],...


This email is in response to the consumer complaint from Ms. [redacted]; reference #[redacted].
Instant Checkmate.com compiles reports from millions of public records including information provided by state and local governments. All of the information contained in our reports is part of what is referred to as the "public record."
Disclaimer of Warranties.
a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICES. USE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISK. THE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORM. Instant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.
c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. WHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant Checkmate. Instant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.
d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.
e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
We are sorry to hear that Ms. [redacted] was not satisfied with our services. Ms. [redacted]’s account has been refunded $61.15, which is the total amount that she paid to Instant Checkmate.
Instant Checkmate apologizes for any confusion Ms. [redacted] encountered regarding our policies.  Since the concerns mentioned in the initial complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.

Sincerely,
Customer Support
Instant Checkmate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I did not see the resolution until today. I am happy with the resolution and thank the company for taking care of it.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I understand information can be wrong -- but per the attachment there marriage data was incorrectly the same for multi people -the same date -  all the disclaimers on the web does not cover this.
My comment should be posted on the Revdex.com site, or if they had a computer issue -- a disclaimer to all their subscribers with a correction noted that caused the issue.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I have received a response from the company Instant Checkmate in which they stated they would refund my payments made.  Below is their message I received:
Instant Checkmate January 14, 2014 Dear [redacted], Thank you for your inquiry. While we strive to provide the most accurate information possible, we cannot guarantee that the results we provide will be 100% accurate
To Me
Jan 14 at 10:50 PM
January 14, 2014
 
Dear [redacted],
 
Thank you for your inquiry.
 
While we strive to provide the most accurate information possible, we cannot guarantee that the results we provide will be 100% accurate or up to date as we do not create the informational database, we just draw from it. The information displayed on our website is public information provided through National, Local, and State agencies. This information can take from 6 months to a year to be input into a Public Record database for us to have access to it.
This information is also available in the Disclaimer provided on the website:
DISCLAIMER: You may not use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or any other purpose that would require FCRA compliance. Instant Checkmate does not provide consumer reports and is not a consumer reporting agency. (These terms have special meanings under the Fair Credit Reporting Act, 15 USC 1681 et seq., ("FCRA"), which are incorporated herein by reference.) The information available on our website may not be 100% accurate, complete, or up to date, so do not use it as a substitute for your own due diligence, especially if you have concerns about a person's criminal history. Instant Checkmate does not make any representation or warranty about the character or the integrity of the person, business, or entity about which you inquire, or the information available through our website.
Your Instant Checkmate account has been canceled as of January 14, 2014, and the card ending in 8172 will incur no further charges. As a courtesy, I have refunded your initial payment of $22.86, as well as the $1.99 PDF Upgrade fee and two Premium Report purchases of $19.99. Please allow 3-5 business days for this credit to be reflected in your account balance
If you have any further questions or concerns please contact Customer Support at ###-###-#### begin_of_the_skype_highlighting ###-###-#### FREE  end_of_the_skype_highligh...⇄ available 7 days a week from 5AM-10PM (PST).
 
 
Sincerely,
 
[redacted]
Customer Support
Instant Checkmate
 
Regards,
[redacted]

Dear Ms. [redacted], This email is in response to the consumer complaint from Mrs. [redacted]; reference #[redacted].[redacted] compiles reports from millions of public records including information provided by state and local governments. All of the information contained in...

our reports is part of what is referred to as the "public record." Disclaimer of Warranties.a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICES. USE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISK. THE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORM. Instant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. WHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant Checkmate. Instant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.We are sorry to hear that Mrs. [redacted] was not satisfied with our services. Mrs. [redacted]’s account has been cancelled and will not incur any future charges. She has been honored a refund of $60.26, which is the total amount that Mrs. [redacted] had paid to Instant Checkmate. Instant Checkmate apologizes for any confusion Mrs. [redacted] encountered regarding our policies. Since the concerns mentioned in the initial complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####. Sincerely,Customer SupportInstant Checkmate

Hi,
 
I just wanted to notify that business (Instant Checkmate) refunded the money after I filed complaint. 
 
Thank You!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would...

be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

rgb(51, 51, 51); vertical-align: baseline; white-space: pre-wrap;">Dear Ms. [redacted]
This email is in response to the consumer complaint from Mr. [redacted]; reference  #[redacted].
We have received your petition to have Mr. [redacted]’s information removed from our database. Here at Instant Checkmate, we hold the utmost respect for each individual's privacy and apologize for any inconveniences Mr. [redacted] may have experienced due to our services. InstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governments. All of the information contained in our reports is part of what is referred to as "public record."  
As per Mr. [redacted]’s request, all of the information regarding Mr. [redacted] has been removed from Instant Checkmate’s database as of 8/30/15.
Please allow up to 72 hours for these changes to reflect on our website. Instant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matter.
In addition, if Mr. [redacted] would like to remove information regarding any other individual, such as his wife, we request that he please submit the following information pertaining to those individuals as it appears on Instantcheckmate.com:
1. First Name, Last Name
2. Date Of Birth/Age
3. City, State, Zip Code
4. Possible Relatives
5. Additional Locations
The reason we ask for this information is that more often than not, we have multiple reports of a person with the same name, and we need to be able to narrow down the correct person to opt-out.
If you have any further questions or concerns, please contact our Customer Support Team at ###-###-#### or via email at [redacted]. We are available 7 days a week, 24 hours a day to assist you.
Sincerely,
Customer Support
Instant Checkmate

Dear Ms. [redacted],
This email is in response to the consumer complaint from Mr. [redacted]; reference #[redacted]. We request that Mr. [redacted] please read this response in its entirety, as we have included important refund information at the bottom.
Instant Checkmate.com compiles reports...

from millions of public records including information provided by state and local governments. All of the information contained in our reports is part of what is referred to as the "public record."
We do apologize for any confusion Mr. [redacted] may have experienced regarding our services. Some customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the case. The service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read format. When a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselves. We simply display records as they are provided to us.
We get our information from local county courthouses and census bureaus. This information is then uploaded to the database that we pull from. There is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdiction. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. For these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." The following disclaimer is also posted on every page of our website:
DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, 15 USC 1681 et seq.  Instant Checkmate does not provide consumer reports and is not a consumer reporting agency. The information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal history. Instant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire.  For more information, please review Instant Checkmate Terms of Use.
Disclaimer of Warranties.
a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICES. USE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISK. THE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORM. Instant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.
c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. WHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant Checkmate. Instant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.
d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.
e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
We apologize that Mr. [redacted] was not satisfied with our services. As a gesture of goodwill, Mr. [redacted] has been issued a refund in the amount of $24.85, as per the request in the original complaint. This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred.
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.
Sincerely,
Customer Support
Instant Checkmate

Dear Ms. [redacted],
This email is in response to the consumer complaint from Mr. [redacted]; reference  #[redacted]. We request that Mr. [redacted] please read this response in its entirety, as we have included important refund information at the bottom.
Our records...

show that Mr. [redacted] signed up for an Instant Checkmate membership by entering his personal information and credit card information. In order to complete the enrollment process, Mr. [redacted] had to check a box to agree to Instant Checkmate’s Terms and Conditions. Instant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing terms. Specifically, the Terms of Use describe:
The use of this website is subject to the following terms of use:
1) Billing and Services
a) Standard Membership Plans
Instant Checkmate offers three basic membership plans. All membership plans are billed up front for the entire term selected.

For a standard 6-month membership, You will be billed $59.16 immediately upon purchase and $59.16 every 6 months thereafter, unless you cancel.


For a standard 3-month membership, You will be billed $44.58 immediately upon purchase and $44.58 every 3 months thereafter, unless you cancel.


For a standard 1-month membership, You will be billed $22.86 immediately upon purchase and $22.86 every month thereafter, unless you cancel.

If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate You selected.
b) $1.00 Trial Membership
If You selected a trial membership, You will be billed $1.00 immediately upon enrollment of the trial. Your 5-day, $1.00 trial will expire in 5 days. Upon the expiration of the 5-day trial period, You will be automatically enrolled in a monthly membership and billed $29.63 immediately and $29.63 every month thereafter, unless you cancel. You may cancel at any time including during the trial period. See Section 1(d) below.
c) Nonstandard Membership Plans
Instant Checkmate sometimes offers promotional membership offers. If You enroll in a nonstandard membership, Instant Checkmate expressly reserves the right to bill You, at the rate and frequency disclosed at the time of You enroll.
d) Cancellation Policy
You may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line at ###-###-#### between 5am - 10pm Pacific Standard Time (7 days a week) to speak with one of our Customer Service Representatives. Any cancellation request will cancel Your upcoming bill.
e) Refund Policy
Our number one goal at Instant Checkmate is customer satisfaction. If you are ever not satisfied with our services, feel free to call one of our excellent customer support staff at ###-###-#### between the hours of 5am and 10pm PST (7 days a week), or between 6am and 2pm PST on holidays, and we will work to resolve your issue. Refunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction.
We apologize that Mr. [redacted] was not satisfied with our services. As a gesture of goodwill, Mr. [redacted] has been issued a refund in the amount of $182.88, as per the request in the original complaint. This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred.
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.
Sincerely,
Customer Support
Instant Checkmate

pre-wrap;">Dear [redacted],
This email is in response to the consumer complaint from [redacted]; reference  #[redacted]. We request that [redacted] please read this response in full, as we have provided important refund information at the bottom.
Our records show that [redacted] signed up for an Instant Checkmate membership by entering his personal information and credit card information. In order to complete the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and Conditions. Instant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing terms. Specifically, the Terms of Use describe:
The use of this website is subject to the following terms of use:
2) Billing and Services
a) Standard Membership Plans
Instant Checkmate offers three standard Membership Plans. All Membership Plans are billed up front for the entire term selected.
Standard Membership Plan with a 6-Month Term: For a standard 6-month Membership Plan, the debit or credit card or other payment account you provide will be billed $59.16 immediately upon purchase and $59.16 every 6 months thereafter, unless and until you cancel.
Standard Membership Plan with a 3-Month Term: For a standard 3-month Membership Plan, the debit or credit card or other payment account you provide will be billed $44.58 immediately upon purchase and $44.58 every 3 months thereafter, unless and until you cancel.
Standard Membership Plan with a 1-Month Term: For a standard 1-month Membership Plan, the debit or credit card or other payment account you provide will be billed $22.86 immediately upon purchase and $22.86 every month thereafter, unless and until you cancel.
If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments based on the monthly rates associated with the Membership Plan you selected.
b) $1.00 Trial Membership
If you select a trial Membership Plan (“Trial Membership Plan”), you will be able to try a Membership Plan and its accompanying services for five (5) days from the date of purchase for only $1.00. If you select a Trial Membership Plan, the debit or credit card or other payment account you provide will be billed $1.00 immediately upon enrollment, and you will have five (5) days from the time of enrollment to try out Instant Checkmate’s Services under the Membership Plan. If you do not cancel your Trial Membership Plan before the expiration of the 5-day trial period, on the 6th day after you enroll, you will automatically be enrolled in a monthly Membership Plan and the card you provided at the time of enrollment in the Trial Membership Plan will be charged $29.63 immediately and $29.63 approximately every thirty (30) days thereafter, unless and until you cancel.
c) Nonstandard Membership Plans
Instant Checkmate sometimes offers promotional membership offers or the opportunity to purchase a single report or several reports for an identified price with no further obligation. If you enroll in a nonstandard Membership Plan, Instant Checkmate expressly reserves the right to bill you at the identified price and based on the terms disclosed at the time of you enroll.
d) Negative Option
BY SIGNING UP FOR A MEMBERSHIP PLAN, YOU AUTHORIZE INSTANT CHECKMATE (AND ITS PARTNERS, AFFILIATES AND/OR AGENTS) TO CHARGE YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNT THE FEES ASSOCIATED WITH THE MEMBERSHIP PLAN’S TERM, AND YOU ACKNOWLEDGE AND AGREE THAT INSTANT CHECKMATE WILL NOT OBTAIN ADDITIONAL AUTHORIZATION FROM YOU FOR EACH RECURRING FEE CHARGED TO YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNT. IN ADDITION, YOU AGREE THAT INSTANT CHECKMATE SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY OVERDRAFT CHARGES OR FEES WHICH YOU MIGHT INCUR AS A RESULT OF YOUR MEMBERSHIP PLAN. YOU UNDERSTAND AND AGREE THAT IF YOU PURCHASE A MEMBERSHIP PLAN, THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND YOU MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THESE TERMS IF YOU FAIL TO NOTIFY INSTANT CHECKMATE NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED
e) Current Pricing and Price Modification
For the most up-to-date pricing and Membership Plan descriptions, please go to http://www.instantcheckmate.com. We reserve the right to modify the prices charged for the Membership Plans, or to add or remove any Membership Plans, from the Site at any time without prior notice to you. Price quotes provided to you prior to any price modification shall be honored.
f) Cancellation Policy
You may cancel any Membership Plan at any time by going to http://www.instantcheckmate.com/cancel or by calling our customer support line at 1-800-222-8985 to speak with one of our Customer Service Representatives. We're open 24/7 (Holiday hours may vary). Any cancellation request will ensure you are not billed further.
g) Refund Policy
Our number one goal at Instant Checkmate is customer satisfaction. If you are ever not satisfied with our Membership Plan and/or Services, feel free to call one of our customer support staff at 1-800-222-8985, and we will work to resolve your issue. We're open 24 hours a day, seven days a week (Holiday hours may vary). Refunds are handled on a case-by-case basis with the ultimate goal of complete customer satisfaction.
h) Taxes
All orders are subject to applicable taxes in the states where the member resides.
i) Discounts and Promotions
Any applicable discounts or promotional prices will be noted at the time of purchase on the checkout page for your order.
j) Billing Errors
If you believe that you have been erroneously billed, please notify our Customer Service Department toll-free at 1-800-222-8985 immediately to notify us of such error.
k) Reversals and Chargebacks
Instant Checkmate considers charge backs and reversals as potential cases of fraudulent use of our Membership Plans and/or theft of Membership Plans and will be treated as such. Instant Checkmate reserves the right of filing a complaint with the appropriate local and federal authorities to investigate. Be advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a customer if there is fraudulent use and or theft of Membership Plans.
As a gesture of goodwill, [redacted] has been issued a refund in the amount of $754.38, as per the request in the original complaint. This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred.
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-8985.
Sincerely,
Customer Support
Instant Checkmate

April 10, 2014
sans-serif;"> 
Revdex.com
4747 Viewridge Ave. Suite 200 
San Diego CA 92123 
 
 
Re:  Revdex.com Complaint Case # [redacted]
 
Dear Ms. [redacted],
 
This email is in response to the consumer complaint from Ms. [redacted] dated April 5, 2014; reference number [redacted].
 
Our records show that on April 12 2014, Ms. [redacted] enrolled in the Instant Checkmate monthly membership program by entering her personal information and credit card information.  In order to complete the enrollment process, Ms. [redacted] had to check a box to agree to Instant Checkmate’s Terms and Conditions.  Instant Checkmate’s Terms and Conditions clearly state the following information:
 
The use of this website is subject to the following terms of use:
 Standard Membership Plans
Instant Checkmate offers three basic membership plans. All membership plans are billed up front for the entire term selected.
For a standard 1-month membership, you will be billed $59.16 immediately upon purchase and $59.16 every 6 months thereafter, unless you cancel.  If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate you selected.
You may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line at 1-866-490-5980 between 5am - 10pm Pacific Standard Time (7 days a week) to speak with one of our Customer Service Representatives. Any cancellation request will cancel your upcoming bill. Our number one goal at Instant Checkmate is customer satisfaction. If you are ever not satisfied with our services, feel free to call one of our excellent customer support staff between the hours of 5am and 10pm PST (7 days a week), or between 6am and 2pm PST on holidays, and we will work to resolve your issue. Refunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction.
Standard Membership Plans
Instant Checkmate offers three basic membership plans. All membership plans are billed up front for the entire term selected.
For a standard 12-month membership, you will be billed $23.40 immediately upon purchase and $23.40 every 12 months thereafter, unless you cancel.  If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate you selected.
You may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line at 1-866-490-5980 between 5am - 10pm Pacific Standard Time (7 days a week) to speak with one of our Customer Service Representatives. Any cancellation request will cancel your upcoming bill. Our number one goal at Instant Checkmate is customer satisfaction. If you are ever not satisfied with our services, feel free to call one of our excellent customer support staff between the hours of 5am and 10pm PST (7 days a week), or between 6am and 2pm PST on holidays, and we will work to resolve your issue. Refunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction.
 
We have no record of cancellation from Ms. [redacted] until the call she placed on April 03, 2014. We are sorry to hear that Ms. [redacted] was not satisfied with our services. Ms.[redacted] has been honored a refund in the amount of $102.55 (the charges of $23.40, $19.99 and $59.16) Ms. [redacted]’s Instant Checkmate account has been cancelled, and she will not incur any further charges.
Instant Checkmate apologizes for any confusion Ms. [redacted] encountered regarding our policies and billing plan.  She has been provided a full refund and the concerns mentioned in her complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-866-490-5980.
 
 
Sincerely,
 
Customer Support
Instant Checkmate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I did not "enroll" in any service offered by Instant Checkmate. I paid no money and did not authorize any charges to my debit or credit card accounts. So far there have been none.However in reading the Instant Checkmate response it does appear they do collect AND pass on personal data to third party websites/vendors. That is the focus of my complaint. Instant Checkmate says the e-mailing should stop within ten days. However they do not specify if they are referring solely to e-mails from their company or from third party sources.In light of the fact that I have received solicitations for adult only websites and did not authorize such solicitations, I am considering addressing this issue to the State Attorney General.  It is highly presumptive of Instant Checkmate to distribute my personal data to such websites when they have no idea if my e-mail account is accessed by minor children.Instant Checkmate needs to review their privacy policy and cease and desist with behavior that I haven't seen since my first internet days on [redacted].I will wait the ten days to see what happens. If the unsolicited adult-only e-mails continue to arrive in my inbox, I will pursue this matter further.

March 20, 2014
sans-serif;"> 
Revdex.com
4747ViewridgeAve.Suite200 
San Diego CA 92123 
 
 
Re:  Revdex.com
Complaint Case # [redacted]
 
Dear Ms.  [redacted] ,
 
This email is in response to the consumer complaint from Mr. [redacted]
[redacted] dated March 18, 2014, reference number [redacted].
 
Our
records show on December 10, 2013, Mr. [redacted] enrolled
in the Instant Checkmate Trial membership program by entering his personal
information and credit card information. 
In order to complete the enrollment process, Mr.
[redacted] had to check a box to agree to Instant
Checkmate’s Terms and Conditions. 
Instant Checkmate’s Terms and Conditions clearly state the following
information:
 
The use of this website
is subject to the following terms of use:
 Standard
Membership Plans
Instant
Checkmate offers three basic membership plans. All membership plans are billed
up front for the entire term selected.
b) $1.00 Trial Membership
If you selected a trial membership, you will be billed $1.00
immediately upon enrollment of the trial. Your 5-day, $1.00 trial will expire
in 5 days. Upon the expiration of the 5-day trial period, you will be
automatically enrolled in a monthly membership and billed $29.63 immediately
and $29.63 every month thereafter, unless you cancel. You may cancel at any time
including during the trial period.
You may
cancel your membership, including any trial or nonstandard membership at any
time by calling our customer support line at 1-866-490-5980 between 5am - 10pm
Pacific Standard Time (7 days a week) to speak with one of our Customer Service
Representatives. Any cancellation request will cancel your upcoming bill.  Our number one goal at Instant Checkmate is
customer satisfaction. If you are ever not satisfied with our services, feel
free to call one of our excellent customer support staff between the hours of
5am and 10pm PST (7 days a week), or between 6am and 2pm PST on holidays, and
we will work to resolve your issue. Refunds are handled on a case by case basis
with the ultimate goal of complete customer satisfaction.
We
are sorry to hear that Mr. [redacted] was not satisfied with our
services.  Mr. [redacted] has been provided with a full refund of
$118.52, ($29.63x4). Please allow 3-7 business days for this amount to be reflected
in Mr. [redacted] account balance.  Mr. [redacted]’s
Instant Checkmate account has been cancelled and he will not incur any further
charges.
 
Instant
Checkmate apologizes for any confusion Mr. [redacted] encountered regarding our policies and
billing plan.  Since Mr. [redacted] has
been provided a full refund and the concerns mentioned in Mr. [redacted]’s complaint have been addressed, we therefore
consider this matter closed.  If you have
any questions regarding the foregoing, please do not hesitate to contact
Customer Support at 1-866-490-5980.
 
 
Sincerely,
 
Customer
Support
Instant
Checkmate

Dear Ms. [redacted] This email is in response to the consumer complaint from Ms. [redacted]; reference  #[redacted]. We request that Ms. [redacted] please read this response in its entirety, as we have included important refund information at the bottom. We strive to provide our...

members with extensive public record information in our standard reports (including names, aliases, phone numbers, location history, possible related persons, arrest records, sex offenders, licenses, social media accounts, and horoscopes). While we provide as much information as possible in our standard reports, some records are expensive to access and can only be offered for an additional charge. Therefore, we charge a one-time fee to compile premium reports for our users. We do our best to explain to customers what they can expect from a standard subscription. As stated on the FAQ page of our website: Instant Checkmate's Standard Report contains, where available, a person’s date of birth, phone numbers, address history, related persons, arrest records, government license information, social media profiles including email addresses, and nearby sex offenders. A subscription with Instant Checkmate allows you to obtain unlimited Standard Reports about persons during your subscription period. After subscribing, you will also have the opportunity to upgrade your Standard Report to a Premium Report, which will supply additional and supplemental data about a person, for $19.99.Any additional charges for features such as premium data or pdf service, are completely optional and are considered extra bonus features that customers can choose to purchase. Our Premium Reports supplement our standard reports by including data collected from additional sources. You choose to buy a Premium Report only for the people you want, ensuring the lowest cost for our standard reports. We apologize that Ms. [redacted] was not satisfied with our services. As a gesture of goodwill, Ms. [redacted] has been issued a refund in the amount of $22.86, as per the request in the original complaint. This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred. We hope this is a satisfactory resolution of this complaint and we now consider this matter closed. If you have any questions, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Dear [redacted],This email is in response to the consumer complaint from [redacted]; reference #[redacted]. We would like to apologize to [redacted] for the issues she experienced with her password reset. We reached out privately to ensure [redacted] was able to use our services...

without any issues, but we were unable to get ahold of her. The developers at Instant Checkmate are constantly working to make the site better. We have recently made drastic improvements to the site to make updating account information, including password resets, easier for our customers. Again, we are sorry to hear that [redacted] was not completely satisfied with our services. We have refunded [redacted]’s last payment as a courtesy for her troubles. We encourage [redacted] to reach out to us should she have any other issues or concerns.Since the concerns mentioned in the initial complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-8985. Sincerely,Customer SupportInstant Checkmate

Dear Ms. [redacted], This email is in response to the consumer complaint from Ms. [redacted]; reference #[redacted]. We have received the complaint via the Revdex.com regarding the cancellation and desired refund of Ms. [redacted]’’s account with Instant Checkmate. We would first...

like to apologize for any inconveniences Ms. [redacted] has experienced with Instant Checkmate.  Unfortunately, given the information provided by Ms. [redacted], we have been unable to locate this account with InstantCheckmate.com.  In order to further investigate, and ultimately resolve this matter, we will need additional information regarding the account. Until we are able to locate the account, we will be unable to provide assistance.In order for us to locate the account, we will need the following information:The first and last name used when signing up for the accountThe email address used when signing up for the accountThe first 4 and last 4 numbers of the card used when signing up for the account Instant Checkmate apologizes for any confusion that Ms. [redacted] may have been encountered regarding our policies and billing plan. If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####. Sincerely,Customer SupportInstant Checkmate

Dear Ms. [redacted], This email is in response to the consumer complaint from Ms. [redacted]; reference  #[redacted].We wanted to let Ms. [redacted] know that we were able to locate the correct transactions for her Instant Checkmate account. The account was refunded in full in the amount of $66.45 on April 6, 2015 and posted back into the customer’s account on April 7th. If Ms. [redacted] did not sign up for the account herself as she stated, we recommend she check her credit card account for any other fraudulent activity. Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate