Instant Youthful Skin

Dear [redacted] ,Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.instantyouthfulskin.com/payment.phpOn May 20, you had contacted our customer service supervisor, ***After which you were processed full refunds for both of our Brilliant Skin Care products in payments of $each as we valued your customer satisfactionThis would have reflected on your bank statement within business days following the above datePlease feel free to contact us if you should have any further questions or concerns Sincerely, Brilliant Skin CareCustomer [email protected]

Dear [redacted] ***, sans-serif;">Thank you for your corresponding message regarding this consumer complaint from our customer: [redacted] ID: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://instantyouthfulskin.com/payment.php We feel for our customer's concerns and as such we have processed two separate refunds in the amount of $each because we value Ms [redacted] customer satisfactionThis amount should reflect in their bank statement within business daysPlease relay this message to our customer, and feel free to let us know if you should have any questions.Sincerely,Brilliant Skin CareCustomer Service

Dear [redacted] *** Our company, Instant Youthful Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: brilliantskinserum.com Our records indicate that [redacted] * [redacted] had already been processed a refund in the amount of $on 02/09/after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at 866-231-or [email protected],Instant Youthful Skin [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I phoned my credit card company today to be sure Youthful Skin had applied the credit to my account of $they said they would in their letter To my surprise, they had, effective 2/11/done that! I now consider this complaint resolved Regards, [redacted] ***

Dear [redacted] ,Our company, Brilliant Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://brilliantskinserum.com/ Our records indicate that you had been refunded for your July charges in the amount as part of your RMA return and email to customer support in the total amount of $We feel for your concerns, and have processed an additional refund in the amount of $as requested for the charges to your account in JuneThis amount should reflect in your bank statement within to business daysPlease feel free to let us know if you should have any questions.Sincerely,Brilliant Skin [email protected] Customer Service

Dear [redacted] ,Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.instantyouthfulskin.com/payment.php On May 20, you had contacted our customer service supervisor, ***After which you were processed full refunds for both of our Brilliant Skin Care products in payments of $each as we valued your customer satisfactionThis would have reflected on your bank statement within business days following the above datePlease feel free to contact us if you should have any further questions or concerns Sincerely, Brilliant Skin Care Customer Service [email protected]

Dear [redacted] ,Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://www.instantyouthfulskin.com/Our records indicate that on July 5, our customer service team had provided you two refunds of $each as a result of your callWe feel for your concerns and as such we have processed additional refunds in the total amount of $distributed as two separate payments of $This amount should reflect in their bank statement within business daysPlease relay this message to our customer, and feel free to let us know if you should have any questions.Sincerely,Brilliant Skin CareCustomer [email protected]

I paid on-line for shipping and handling what I thought to be a trial sample of a product by this company Two weeks later I noted a charge for $from this company I called immediately and said I don't want the product Company representative stated I was paying for the product that was shipped to me already, that it was not a sample Rep stated that in the order details it stated that I had two weeks to cancel the charge I asked to see the site I originally saw the product and he was unable to direct me I asked to speak to a supervisor and he said he was the supervisor and I would not be able to speak to anyone else and the charge would stand

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Thank you very much I am delighted that you were able to obtain a refund from that skin company

To whom it may concern, According to our records, Ms*** contacted our offices on 6/10/and was issued a cancellation to her trial accountThere would be no additional charges or shipments thereafter, however, if Ms*** made additional purchases for separate products, she
would need to contact them for assistanceIf there are any further questions or concerns, please feel free to contact our customer service. Sincerely,Customer [email protected]

Dear *** *** ,
6pt;">We apologize for any inconvenience we may have caused youWe highly value customer service satisfaction for our Derma Bright productWhen customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C boxOur terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product as shown here: https://instantyouthfulskin.com/payment.php
Nonetheless, we have provided you the full refunds for your orders totaling in the amount of $219.85, as we value your customer satisfactionYou should expect to receive notification of your refund within business days as separate payments: $97.71, $97.71, and $respectivelyFeel free to notify us if you should have any further questions or concernsSincerely,
*** Skin Care
Customer Service
[email protected]

Dear *** *** ,We apologize for any inconvenience we may have caused youWe highly value customer service satisfaction for our Derma Bright productWhen customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the
T&C boxOur terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product as shown here: https://instantyouthfulskin.com/payment.phpNonetheless, we have provided you the full refunds for your orders totaling in the amount of $219.85, as we value your customer satisfactionYou should expect to receive notification of your refund within business days as separate payments: $97.71, $97.71, and $respectivelyFeel free to notify us if you should have any further questions or concerns.Sincerely,*** Skin CareCustomer [email protected]

Dear *** L *** , sans-serif">Our company, Instant Youthful Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://brilliantskinserum.com/terms.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at *** or [email protected],Instant Youthful [email protected]

Dear *** ***,
baseline;">Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.instantyouthfulskin.com/payment.php
Our records indicate that on July 16, you had been processed one 65% refund in the amount of $as a result of your call to our customer service team that dayWe feel for your concerns and as such we have processed a refund in the amount of $with two separate payments of $and $respectivelyThese amounts should reflect in your bank statement within business daysPlease relay this message to our customer, and feel free to let us know if you should have any questionsSincerely,Brilliant Skin Care
Customer Service
[email protected]

Dear *** ***,Our company,
Brilliant Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: brilliantskinserum.com
We apologize for the inconvenienceWe would like to thank you for bringing this video advertisement to our attention, as this had not been authorizedFortunately, we have responded to this and have removed this from our ads.
However, we feel for your concerns and as such have processed two separate refunds of $and $(to accommodate for the partial refund processed by our customer service representative). In addition, you have been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 866-231-or [email protected],
Brilliant Skin Care
[email protected]

Dear *** ***,
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Our company, Brilliant Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://brilliantskinserum.com/
Our records indicate that you had been refunded for your July charges in the amount as part of your RMA return and email to customer support in the total amount of $We feel for your concerns, and have processed an additional refund in the amount of $as requested for the charges to your account in JuneThis amount should reflect in your bank statement within to business daysPlease feel free to let us know if you should have any questionsSincerely,
Brilliant Skin Care
[email protected]
Customer Service

To whom it may concern,
According to our records, Ms*** contacted our offices on 6/10/and was issued a cancellation to her trial accountThere would be no additional charges or shipments thereafter, however, if Ms*** made additional purchases for
separate products, she would need to contact them for assistanceIf there are any further questions or concerns, please feel free to contact our customer service.
Sincerely,
Customer Service
[email protected]

Dear *** ***,Our company, Brilliant Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for
our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: brilliantskinserum.comWe apologize for the inconvenienceWe would like to thank you for bringing this video advertisement to our attention, as this had not been authorizedFortunately, we have responded to this and have removed this from our ads. However, we feel for your concerns and as such have processed two separate refunds of $and $(to accommodate for the partial refund processed by our customer service representative). In addition, you have been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 866-231-or [email protected],Brilliant Skin [email protected]

Dear *** ***,Thank you for your corresponding message regarding this consumer complaint from our customer: *** *** ID: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free
trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://instantyouthfulskin.com/payment.php We feel for our customer's concerns and as such we have processed two separate refunds in the amount of $each because we value Ms*** customer satisfactionThis amount should reflect in their bank statement within business daysPlease relay this message to our customer, and feel free to let us know if you should have any questions.Sincerely,Brilliant Skin CareCustomer Service