Instant Youthful Skin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
** ***

Dear [redacted] L [redacted] ,Our company, Instant Youthful Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions...

for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: http://brilliantskinserum.com/terms.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $89.85 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at [redacted] or [email protected],Instant Youthful [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I phoned my credit card company today to be sure Youthful Skin had applied the credit to my account of $89.85 they said they would in their letter.   To my surprise, they had, effective 2/11/16 done that!  I now consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]  Thank you very much.  I am delighted that you were able to obtain a refund from that skin company.

Dear [redacted],Our company, Instant Youthful Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for...

our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: brilliantskinserum.com  Our records indicate that [redacted] had already been processed a refund in the amount of $89.85 on 02/09/2016 after a call to our customer service team. Please allow for 5-7 business days from the above mentioned date for this refund to be processed. Please feel free to contact us know if you should have any further questions at 866-231-2199 or [email protected],Instant Youthful Skin [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted], sans-serif;">Thank you for your corresponding message regarding this consumer complaint from our customer: [redacted] ID: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxes. Please see the following check-out page for more information: http://instantyouthfulskin.com/payment.php We feel for our customer's concerns and as such we have processed two separate refunds in the amount of $89.85 each because we value Ms. [redacted] customer satisfaction. This amount should reflect in their bank statement within 7 business days. Please relay this message to our customer, and feel free to let us know if you should have any questions.Sincerely,Brilliant Skin CareCustomer Service

Dear [redacted],Our company strives to...

make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.instantyouthfulskin.com/payment.php
On May 20, 2015 you had contacted our customer service supervisor, [redacted]. After which you were processed full refunds for both of our Brilliant Skin Care products in payments of $89.85 each as we valued your customer satisfaction. This would have reflected on your bank statement within 7 business days following the above date. Please feel free to contact us if you should have any further questions or concerns.
Sincerely,
Brilliant Skin Care
Customer Service
[email protected]

Dear [redacted],Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the...

T&C check-boxes. Please see the following check-out page for more information: http://www.instantyouthfulskin.com/Our records indicate that on July 5, 2015 our customer service team had provided you two refunds of $31.44 each as a result of your call. We feel for your concerns and as such we have processed additional refunds in the total amount of $116.82 distributed as two separate payments of $58.41. This amount should reflect in their bank statement within 7 business days. Please relay this message to our customer, and feel free to let us know if you should have any questions.Sincerely,Brilliant Skin CareCustomer [email protected]

Dear [redacted],Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the...

T&C check-boxes. Please see the following check-out page for more information: https://www.instantyouthfulskin.com/payment.php Our records indicate that on July 16, 2015 you had been processed one 65% refund in the amount of $63.07 as a result of your call to our customer service team that day. We feel for your concerns and as such we have processed a refund in the amount of $131.01 with two separate payments of $97.04 and $33.97 respectively. These amounts should reflect in your bank statement within 7 business days. Please relay this message to our customer, and feel free to let us know if you should have any questions.Sincerely,Brilliant Skin CareCustomer [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 
Thank you very much.  I am delighted that you were able to obtain a refund from that skin company.

I paid on-line for shipping and handling what I thought to be a trial sample of a product by this company. Two weeks later I noted a charge for $96.59 from this company. I called immediately and said I don't want the product. Company representative stated I was paying for the product that was shipped to me already, that it was not a sample. Rep stated that in the order details it stated that I had two weeks to cancel the charge. I asked to see the site I originally saw the product and he was unable to direct me. I asked to speak to a supervisor and he said he was the supervisor and I would not be able to speak to anyone else and the charge would stand.

Dear [redacted],Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the...

T&C check-boxes. Please see the following check-out page for more information: https://www.instantyouthfulskin.com/payment.phpOn May 20, 2015 you had contacted our customer service supervisor, [redacted]. After which you were processed full refunds for both of our Brilliant Skin Care products in payments of $89.85 each as we valued your customer satisfaction. This would have reflected on your bank statement within 7 business days following the above date. Please feel free to contact us if you should have any further questions or concerns.
Sincerely,
Brilliant Skin CareCustomer [email protected]

Dear [redacted]. [redacted], rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8px; background-color: rgb(255, 255, 255);">Our company, Instant Youthful Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: brilliantskinserum.com  Our records indicate that [redacted]. [redacted] had already been processed a refund in the amount of $89.85 on 02/09/2016 after a call to our customer service team. Please allow for 5-7 business days from the above mentioned date for this refund to be processed. Please feel free to contact us know if you should have any further questions at 866-231-2199 or [email protected],Instant Youthful Skin [email protected]

Dear [redacted],Our company, Brilliant Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for...

our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: http://brilliantskinserum.com/ Our records indicate that you had been refunded for your July charges in the amount as part of your RMA return and email to customer support in the total amount of $179.70. We feel for your concerns, and have processed an additional refund in the amount of $179.70 as requested for the charges to your account in June. This amount should reflect in your bank statement within 5 to 7 business days. Please feel free to let us know if you should have any questions.Sincerely,Brilliant Skin [email protected] Customer Service

Dear [redacted],Our company strives to make sure that our customers are 100% satisfied, so we take consumer...

complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxes. Please see the following check-out page for more information: http://www.instantyouthfulskin.com/
Our records indicate that on July 5, 2015 our customer service team had provided you two refunds of $31.44 each as a result of your call. We feel for your concerns and as such we have processed additional refunds in the total amount of $116.82 distributed as two separate payments of $58.41. This amount should reflect in their bank statement within 7 business days. Please relay this message to our customer, and feel free to let us know if you should have any questions.
Sincerely,
Brilliant Skin Care
Customer Service
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I truly appreciate your assistance with this matter!
Regards,
[redacted]

This company is really F'ed up. The option for the small trial came up through another website I had bought something on and this was NOT the https://www.trynexacell.com/ website. On the website I signed up on it did not state ANYTHING about it charging me $89.95 otherwise I would have never bought a tiny frikkin bottle for that much Who in their right mind would. Then I see the charge on my credit card and the person I speak to tells me, because I told him I am disputing the transaction, that I will lose because they give the bank this website https://www.trynexacell.com/ which DOES clearly state it will charge me the $89.95 BUT IT'S NOT THE WEBSITE I BOUGHT THE THING ON. That's really fked up. He offered as others stated above that they would give me a discount yadda yadda, no thank you the tiny bottle and cream is not even worth any discount. I will be disputing the transaction and continuing to write these reviews until this matter is resolved.

Review: Review: ordered online via an email offer for a sample of [redacted] eyecream and [redacted] skin cream. The promotional offer was to to cost $3.95; and $4.95.

Three weeks later when I received my monthly credit card statement I noticed that this company charged my account $89.85 TWICE, without my permission or knowledge. which they tell me was in the fine print in the offer, of which I was not aware of when placing this "trial" offer.

I was totally surprised because nowhere did it state that these items would cost these amounts.

I promptly called the company (on 5/16/2015) and [redacted] stated it was a 14 day trial and I agreed to the terms and said he would cancel the order and refund the (two charges at $89.85) to my credit card.

Four days later on 5/20/2015 [redacted] (represented as a Supervisor) called me to offer a resolution where I would have to pay 50% of the charges to resolve the matter.

I feel that this is deceptive advertising and marketing. Say what a product costs in clear language and not have some scheme where you have to cancel in a short period of time or get excessively charged for a product represented as a sample. Notice that they somehow manage to make one internet transaction into two separate billing charges.Desired Settlement: l feel that this is deceptive advertising and marketing and want a full refund of the credit card billing of $179.70. There was no mention or notice of additional costs and I did not authorize any program or whatever excuse they have about "fine print in a contract".

Business

Response:

Dear [redacted],Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.instantyouthfulskin.com/payment.php

Review: ordered online via an email offer for a sample of brillant eyecream and brilliant skin serum. The promotional offer was to to cost $3.95; and $4.95. I just received another shipment of both products which I didn't order. I checked my credit card statement and noticed that this company charged my account $89.85 TWICE in June and TWICE in July, without my permission or knowledge. which they tell me was in the fine print in the offer, of which I was not aware of when placing this "trial" offer. I was totally surprised because nowhere did it state that these items would cost these amounts. I promptly called the company (on 7/20/2015). Customer Service stated it was a 14 day trial and I agreed to the terms, which I didn't see in the "fine print" I was offered a 30% discount on the second order of the skin serum that has never been opened. When I refused, they offered a 50% discount, which I refused and then the supervisor offered me a 75% discount. He told me that they didn't except returns. The serum has never been opened. I had to call a different number for the eye cream. That customer service offered a RMA for the Eye Cream. I feel that this is deceptive advertising and marketing. Say what a product costs in clear language and not have some scheme where you have to cancel in a short period of time or get excessively charged for a product represented as a sample. Notice that they somehow manage to make one internet transaction into two separate billing charges.

Desired Settlement: l feel that this is deceptive advertising and marketing and want a full refund of the credit card billing of $179.70. There was no mention or notice of additional costs and I did not authorize any program or whatever excuse they have about "fine print in aDesired Settlement: Refund for all products

Business

Response:

Dear [redacted],Our company, Brilliant Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: http://brilliantskinserum.com/ Our records indicate that you had been refunded for your July charges in the amount as part of your RMA return and email to customer support in the total amount of $179.70. We feel for your concerns, and have processed an additional refund in the amount of $179.70 as requested for the charges to your account in June. This amount should reflect in your bank statement within 5 to 7 business days. Please feel free to let us know if you should have any questions.Sincerely,Brilliant Skin [email protected] Customer Service