Institute of Business Publications

Attached please find a recording from Sept25, 2014, of a conversation in which Ms [redacted] of [redacted] Corpagreed to receive our publication [redacted] .Please listen to the recording.You'll note that at no point during the conversation is the word FREE mentionedIn fact, Ms [redacted] was specifically told that it cost $for two users to receive the publicationShe was also told that she needed to cancel within daysIn fact, Ms [redacted] did not cancel.We hope and trust that our ironclad evidence that Ms [redacted] agreed to receive our product and accepted the terms of our offer will prompt the Revdex.com to categorize this complaint as unfounded

Attached please find a recording from the March 2, 2015, conversation in which [redacted] of [redacted] ***, agreed to receive our publication OSHA Compliance News Please listen to the recording After reviewing the recording, we’ll hope you’ll note the many discrepancies in [redacted] ’s complaintFirst, she states that she found the newsletter onlineThat is obviously not the case; the recording proves she was offered the product over the phoneIn addition, [redacted] alleges that she would “never agree to receive something that.” Obviously, her statement is inaccurate, given that she clearly did agree to receive it Otherwise, [redacted] makes several statements in regard to trial offers to subscribers who access our websiteThat is a different marketing program that has nothing to do with [redacted] ’s agreement with our sales associate over the phone Given that Ms Standerfer did agree to receive our product, benefited from our product, but failed to cancel her annual subscription, we believe this is a legitimate past-due balance, and we will continue our efforts to collect the funds owed to us by [redacted] We hope and trust our ironclad evidence that [redacted] agreed to receive our product and accepted the terms of our offer will prompt the Revdex.com to classify this complaint as unfounded / [redacted] Style Definitions */

Attached please find a copy of the recording of the February 2, conversation in which [redacted] agreed to receive our publication Safety Alert for Supervisors.Please listen to the recording.After reviewing the recording, we hope you'll note the discrepancies between the allegations in the complaint and the actual factsAs the recording reveals, [redacted] was never told the product was "free." In fact, she was clearly informed that it cost $to subscribe for the full year of issues.Our records indicate that [redacted] left a voicemail message on our phone system on March 11, We called her back on March 14, 2016, but she was unavailable, so we left a message with herWe have since cancelled her account and removed her from our contact list.As such, we have already met the desired outcome stated in her complaint.We hope and trust that our ironclad evidence that [redacted] agreed to receive our product and accepted the terms and conditions of our offer will prompt the Revdex.com to classify this complaint as either unfounded, resolved, or both

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The process of the Revdex.com complaint system gives the complainant two options once a business responds to a complaintTo accept the businesses response and settle the complaint, or to reject the responseAs I chose to reject the response, I am taken to a template which reads above: "I am rejecting this response because:" and from there I must explain my reasoning for not settling my complaintThis is the way this system works, whether this company asked for my objections or notAs to my account of the situation being called "bogus", I have not reported one single word that is falseThe company is saying I signed up for their newsletter over the phone which is a separate program than if you sign up onlineI did go to their website and sign up for the free trial at one point in time, thus where they got my contact information in order to call me in the first placeJust because after the fact they did call me about the newsletter does not make the fact that I signed up on their website or in their words, "bogus." I did indeed go to the website at one point in time to sign up for the newsletter The same website that reads, "Request Your 4-issue trial Newsletter Subscription NOW! For a limited time, you can receive four email issues to review without any obligation to payIf the product doesn't meet your needs, simply do nothing and they'll stop sending it! Otherwise, if you wish to continue your subscription, pay just $and receive this twice-monthly newsletter for one full year of issues" (Which was removed from their website right after I submitted my complaint to the Revdex.com)They used my phone number which I provided on their website to call me and have a sales person speak with me about the newsletterSo what I'm getting from them is, if you sign up online you do NOTHING if you wish to cancel the trialIf you sign up with a salesperson over the phone, you must go through an actual cancellation process (which I did not receive a notice about or see anywhere on their website)So I sign up online, they call me, and because of that- I am supposedly obligated to pay hundreds of dollars I would not of had to pay if they wouldn't of called me? I feel like this is most certainly a scam and that this company is being highly deceitful in order to get a large amount of money for a service and product that was never provided in the first placeAgain, almost instantly after I submitted my complaint to the Revdex.com, their website completely removed the wording: "Request Your 4-issue trial Newsletter Subscription NOW! For a limited time, you can receive four email issues to review without any obligation to payIf the product doesn't meet your needs, simply do nothing and they'll stop sending it! Otherwise, if you wish to continue your subscription, pay just $and receive this twice-monthly newsletter for one full year of issues." This has been replaced by a much more informative statement, reading: " The offer: We'll send the next four issues of OSHA Compliance News to your e-mail inboxIf you decide that you'd like to continue to receive the newsletter for a full year of issues, the cost would be $to subscribeIf you're not interested in continuing the subscription, be sure to cancel within days or receiving your Continuation Notice." The fact that this was changed in a extremely short time period after my complaint about this exact subject only leads me to believe even more so in my stance on this company's deceit Regards, [redacted]

Attached please find a recording of the Feb8, 2016, phone conversation between [redacted] and one of our sales associates, in which [redacted] agreed to review our publication, OSHA Compliance News.Please listen to the recording.After reviewing the recording, we hope you'll agree there are significant discrepancies between the allegations made in this complaint and what actually happenFor instance, [redacted] alleges that [redacted] was told that the subscription was "free." In fact, you can clearly hear on the recording that [redacted] was told the price of the product and that he needed to cancel the subscriptionThe word "free" is simply never mentioned on the recordingIn reality, the terms and conditions of our offer were clearly and concisely explained to [redacted] ***If he was uncomfortable with those terms and conditions, he should not have accepted the offerAs such, we intend to continue to pursue the funds that are owed to us by [redacted] ***.We hope and trust that our ironclad evidence that [redacted] agreed to receive our product and accepted the terms and conditions of our offer will prompt the Revdex.com to classify this complaint as either unfounded, resolved, or both

Thank you for agreeing to resolve this matterWe have contacted [redacted] , which is now handling the account, and asked them to reach out to youYou should be hearing from them shortly, if you haven't alreadyPlease let us know if [redacted] doesn't contact you

Attached please find a copy of the recording of the March 20, 2015, conversation in which [redacted] , chief clinical officer for [redacted] , agreed to receive our publication OSHA Compliance News.Please listen to the recording.After reviewing the recording, we hope you'll note the discrepancies between the allegations in the complaint and the actual factsAs the recording clearly shows, [redacted] did in fact agree to receive our productAs to the claim that she didn't receive the publication, which is sent via email, you'll note that [redacted] provided us with her email address, which is the address to which the publication was sentWe can only assume that [redacted] was aware of her correct email address and that something sent to that email would've been received by her.Given that [redacted] did agree to receive our product, benefited from our product, but failed to cancel her annual subscription, we believe this is a legitimate past-due balance and we will continue our efforts to collect the funds owed to us by MsDawson.We hope and trust that our ironclad evidence that [redacted] agreed to receive our product and accepted the terms of our offer will prompt the Revdex.com to classify this complaint as unfounded

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did, in the recording, agree to receive the trial offer of the newslettersAt no point did I ever agree to pay $for a yearly subscriptionThe woman who contacted me on Monday 7/13/15, said I was required to respond to the email notice about cancellation I have never received any email stating anything about a cancellationThe only email I received outside of the trial newsletters stated that IF I wanted to continue for a full year to pay $I went to their website and it clearly states: "For a limited time, you can receive four email issues to review without any obligation to payIf the product doesn't meet your needs, simply do nothing and they'll stop sending it! Otherwise, if you wish to continue your subscription, pay just $and receive this twice-monthly newsletter for one full year of issues." I did not receive an email instructing me on how or when to cancel, and the website says do nothing, therefore, I did not do anything to cancelFurthermore, although I did not cancel in the way they are stating was required of me, the only service they provided to me was the trial newslettersI did not continue receiving any services from them passed that point, therefore I am not in debt to them for any reason Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The subject company has decided to close our account with them, and has agreed to put us on their "do not call list" Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I didn't know they were being blocked or I could have responded I had to dig to find them after a collection agency contacted me Since I never saw the emails I had forgotten all about the phone call and the free copies to come I do not agree that I should have to pay for services not rendered I am not in the habit of giving away money for nothing and I will not start now If you note in the audio of the phone call the person that contacted me had all of my information wrong which makes me feel like this is a scam I should have stopped it at that point but that's my mistake

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The process of the Revdex.com complaint system gives the complainant two options once a business responds to a complaintTo accept the businesses response and settle the complaint, or to reject the responseAs I chose to reject the response, I am taken to a template which reads above: "I am rejecting this response because:" and from there I must explain my reasoning for not settling my complaintThis is the way this system works, whether this company asked for my objections or notAs to my account of the situation being called "bogus", I have not reported one single word that is falseThe company is saying I signed up for their newsletter over the phone which is a separate program than if you sign up onlineI did go to their website and sign up for the free trial at one point in time, thus where they got my contact information in order to call me in the first placeJust because after the fact they did call me about the newsletter does not make the fact that I signed up on their website or in their words, "bogus." I did indeed go to the website at one point in time to sign up for the newsletter The same website that reads, "Request Your 4-issue trial Newsletter Subscription NOW! For a limited time, you can receive four email issues to review without any obligation to payIf the product doesn't meet your needs, simply do nothing and they'll stop sending it! Otherwise, if you wish to continue your subscription, pay just $and receive this twice-monthly newsletter for one full year of issues" (Which was removed from their website right after I submitted my complaint to the Revdex.com)They used my phone number which I provided on their website to call me and have a sales person speak with me about the newsletterSo what I'm getting from them is, if you sign up online you do NOTHING if you wish to cancel the trialIf you sign up with a salesperson over the phone, you must go through an actual cancellation process (which I did not receive a notice about or see anywhere on their website)So I sign up online, they call me, and because of that- I am supposedly obligated to pay hundreds of dollars I would not of had to pay if they wouldn't of called me? I feel like this is most certainly a scam and that this company is being highly deceitful in order to get a large amount of money for a service and product that was never provided in the first place.Again, almost instantly after I submitted my complaint to the Revdex.com, their website completely removed the wording: "Request Your 4-issue trial Newsletter Subscription NOW! For a limited time, you can receive four email issues to review without any obligation to payIf the product doesn't meet your needs, simply do nothing and they'll stop sending it! Otherwise, if you wish to continue your subscription, pay just $and receive this twice-monthly newsletter for one full year of issues." This has been replaced by a much more informative statement, reading: " The offer: We'll send the next four issues of OSHA Compliance News to your e-mail inboxIf you decide that you'd like to continue to receive the newsletter for a full year of issues, the cost would be $to subscribeIf you're not interested in continuing the subscription, be sure to cancel within days or receiving your Continuation Notice." The fact that this was changed in a extremely short time period after my complaint about this exact subject only leads me to believe even more so in my stance on this company's deceit Regards, [redacted]

[redacted] appears to be making two allegations in her rebuttal:Before the recording started, our associate allegedly misrepresented the offerIn fact, her allegation isn't trueOur sales representatives are continually monitored by our quality control manager, and they know they could be disciplined if they attempt to misrepresent the offerFurther, [redacted] was plainly told she was being recorded for quality control purposesShe alleges that she fell into a trapHowever, there's nothing in the conversation to indicate she was coerced into anythingIf she wasn't interested in the offer, she simply could've said "No Thanks," and that would've been the end of itIn reality, [redacted] willing accepted the terms and conditions of the offer as outlined to her, as proven by the recording supplied in our initial response to this complaintOur phone system is terrible, according to [redacted] In reality, many of our customers like our phone system, because they don't have to punch a bunch of numbers to reach a live personIf our customer service representatives are busy, callers have the option of leaving a messageAssuming that [redacted] did in fact attempt to call us, as she alleges, she chose not to leave a messageIf she had, we would've called her back.Because [redacted] agreed to receive our product, benefited our product, but failed to cancel her annual subscription, we will continue our efforts to collect the past-due balance on this account.Because the account has been turned over to the collection agency, if [redacted] would like to settle the matter, she's welcome to call [redacted] and speak to them

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: We do not dispute that the trial order was placed or the attached recording My issue as I originally stated was we attempted to cancel and were unable to speak with alive person to cancel and could only leave voicemails An effort was made to cancel Its clear to me that this is there tactics and that is why they record the calls but are not there when you attempt to cancel We request this be cleared because we did attempt to cancel and also we want to be added to a do not call/do not contact listRegards, [redacted] ***

Attached please find a recording from the March 2, 2015, conversation in which [redacted] of [redacted] ***, agreed to receive our publication OSHA Compliance News Please listen to the recording After reviewing the recording, we’ll hope you’ll note the many discrepancies in [redacted] ’s complaintFirst, she states that she found the newsletter onlineThat is obviously not the case; the recording proves she was offered the product over the phoneIn addition, [redacted] alleges that she would “never agree to receive something that.” Obviously, her statement is inaccurate, given that she clearly did agree to receive it Otherwise, [redacted] makes several statements in regard to trial offers to subscribers who access our websiteThat is a different marketing program that has nothing to do with [redacted] ’s agreement with our sales associate over the phone Given that Ms Standerfer did agree to receive our product, benefited from our product, but failed to cancel her annual subscription, we believe this is a legitimate past-due balance, and we will continue our efforts to collect the funds owed to us by [redacted] We hope and trust our ironclad evidence that [redacted] agreed to receive our product and accepted the terms of our offer will prompt the Revdex.com to classify this complaint as unfounded

This business edited the recording Furthermore, I did not receive a call or message from this business I am pleased with the outcome in knowing they have removed me from their list, but for purpose of business ethics, I hope you will see the typical red flags involved with such manipulative sales This is dirty business Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

*** ***' rejection of our response will not cause us to abandon our efforts to collect this legitimate past-due balance*** *** acknowledges that he received the emails but they were blocked by his company's spam filterObviously, we have no control over his employer's spam filterIf he
knew the product was being blocked, why didn't he contact his IT
department to make sure requested products were being delivered to him? *** *** also conveniently fails to mention that he received five continuation and billing notices from us over the two-month trial period, but he failed to respond to those notices, which were sent via the U.SMail, and could not have been blocked by a spam filter

With all due respect to Ms***, we did not respond to her complaint in order to engage in settlement negotiationsWe responded to her complaint in order to disprove her claimsWe believe we have proven her allegations to lack merit

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because it's missing the beginning part of the conversation. I believe this recording was edited. Also, samples imply free.
Regards,
*** ***

Attached please find an mprecording of the order placed by
*** *** ***, maintenance lead with *** Corpon
July 11, 2014, for our
publication OSHA Compliance News
Please review the recordingYou’ll note that a no point on
the recording is *** *** told that the product is freeIn fact, he was
specifically informed that the cost was $249/year and that he needed to cancel
within days if he wasn’t interested*** *** did not cancel
This recording proves the validity of our business practicesAs such, we respectfully request that the RevDex.com mark *** ***'s complaint as being without merit

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: Plain and simple. Multiple calls were made to cancel but only able to speak to a voicemail system. We were not able to speak with a live person and the messages were ignored. Regards,*** ***