Institute of Business Publications

It is obvious at this point that *** *** will never be "satisfied" with whatever response we give himHowever, we are confused by his rejection of our most recent response for two reasons: We have no idea what he's referring to when he talks about recording voicemail messagesThe recording we provided to prove he ordered our product wasn't a recorded voicemail messageIt was an outgoing telephone call, and He still hasn't addressed the question we raised in our most recent reply, to wit, if *** *** cancelled as he alleges to have done, why didn't he contact us after he continued to receive the product and invoices? Our number and website are prominently featured on our invoicesIt wouldn't have taken him more than a minute or two to contact us to find out whey he was continuing to receive a product he supposedly cancelled

Attached please find a copy of the recording of the May 6, 2015, phone conversation in which *** *** ** *** agreed to receive our publication Legal Alert for Supervisors.Please listen to the recording.After reviewing the recording, we hope you'll note the discrepancies
between what *** *** alleges in her complaint and the actual factsYou'll note that the word "free" was never mentioned during the conversationIn fact, *** *** was clearly told the product would cost $for a full year of issuesYou'll also note that *** *** was told she needed to cancel the account if she wasn't interested in continuing for the full yearAs to *** ***"s allegation that she never received the emailed publication, you'll observe that she spent a considerable amount of time clarifying her correct email address, which is the address to which the publication was sentWe can only assume that *** *** was aware of her correct email address and that something sent to that email would've been received by her.Given that *** *** did agree to receive our product, benefited from our product, but failed to cancel her annual subscription, we believe this is a legitimate past-due balance, and we will continue our efforts to collect the funds owed to use by *** ***.We hope and trust that our ironclad evidence that *** *** agreed to receive our product and accepted the terms of our offer will prompt the Revdex.com of classify this complaint as unfounded

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Good afternoon,
Assuming quality assurance is key for the company, could they review their voice mail system to verify that in fact, I left two separate voicemails on two different occasions? I called more than twice and quickly gave up as I felt that my messages weren't getting to anyoneIt would be great to find out why I never received a call back
Regards,
*** ***

*** ***:
Thank your for the opportunity to respond to the complaint
against our
organization, the Institute of Business Publications, recently
registered by *** *** of *** *** ***, Inc(Case No***)
Our records indicate that *** ordered our publication Safety
Alert for Supervisors over the Internet through a third-party vendor on June
10,
On July 15, 2014, we received a cancellation request from **
***, and he has received nothing from our company since that dateGiven that
he has paid no money to our company and that he isn’t currently expected to pay
any money to our company, we’re not entirely sure what *** is complaining
about
The allegations in his complaint are false, and we challenge
*** to provide one shred of evidence to back up his claims
Thank you for the opportunity to address this complaint
Sincerely,
*** ***
President
Institute
of Business Publications

Attached please
find a recording from the March 2, 2015, conversation in which [redacted] of [redacted], agreed to receive our publication OSHA Compliance
News
Please listen
to the recording
After reviewing
the recording, we'll hope you'll note the
many discrepancies in [redacted]'s
complaintFirst, she states that she found the newsletter onlineThat is
obviously not the case; the recording proves she was offered the product
over the phoneIn addition, [redacted] alleges that she would "never agree
to receive something that." Obviously, her statement is inaccurate, given that
she clearly did agree to receive it
Otherwise, [redacted] makes several statements in regard to trial offers to subscribers
who access our websiteThat is a different marketing program that has
nothing to do with [redacted]'s agreement with our sales associate over the
phone
Given that Ms
Standerfer did agree to receive our product, benefited from our product, but
failed to cancel her annual subscription, we believe this is a legitimate
past-due balance, and we will continue our efforts to collect the funds owed to
us by [redacted]
We hope and
trust our ironclad evidence that [redacted] agreed to receive our product
and accepted the terms of our offer will prompt the Revdex.com to
classify this complaint as unfounded

Attached please find a copy of the recording of the May 6, 2015, phone conversation in which [redacted] agreed to receive our publication Legal Alert for Supervisors.Please listen to the recording.After reviewing the recording, we hope you'll note the discrepancies between what [redacted]...

[redacted] alleges in her complaint and the actual facts. You'll note that the word "free" was never mentioned during the conversation. In fact, [redacted] was clearly told the product would cost $177 for a full  year of 24 issues. You'll also note that [redacted] was told she needed to cancel the account if she wasn't interested in continuing for the full year. As to [redacted]"s allegation that she never received the emailed publication, you'll observe that she spent a considerable amount of time clarifying her correct email address, which is the address to which the publication was sent. We can only assume that [redacted] was aware of her correct email address and that something sent to that email would've been received by her.Given that [redacted] did agree to receive our product, benefited from our product, but failed to cancel her annual subscription, we believe this is a legitimate past-due balance, and we will continue our efforts to collect the funds owed to use by [redacted].We hope and trust that our ironclad evidence that [redacted] agreed to receive our product and accepted the terms of our offer will prompt the Revdex.com of classify this complaint as unfounded.

Attached please find a recording of the March 27, 2017, phone conversation between [redacted] and one of our sales associates. Please listen to the recording. After listening to the recording, we hope you'll agree that [redacted] makes several false and misleading...

statements in her complaint. For instance, she states that she was told she didn't need to take any action to cancel the account. However, she was clearly told by our sales associate that she needed to cancel the account within 60 days, which she failed to do. In addition, [redacted] includes several slanderous comments about our company without any evidence to support her claims. She implies that we're running a scam and that we're in cahoots with [redacted], neither of which is true. The fact is that our offer was clearly and concisely explained to [redacted] during the phone conversation. If she wasn't comfortable with the offer, she should have declined it. She also makes several disparaging comments about our phone system. However, we generally receive favorable feedback from our customers about our phone setup because we don't require people to push a bunch of buttons to reach someone. Rest assured that the hard-working employees of our company and their families don't appreciate the negative comments about our business. Nor do they appreciate Ms. D"Angelo's efforts to ruin their livelihoods. Given that [redacted] knowingly and willingly agree to receive our product and benefit from it, yet has paid no fund to us for that benefit, we will continue to seek the money we are owed. We hope and trust that our ironclad evidence that [redacted] agreed to receive our product and was made aware of the terms and conditions of our offer will prompt the Revdex.com to classify this complaint as either unfounded, resolved, or both.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The process of the Revdex.com complaint system gives the complainant two options once a business responds to a complaint. To accept the businesses response and settle the complaint, or to reject the response. As I chose to reject the response, I am taken to a template which reads above: "I am rejecting this response because:" and from there I must explain my reasoning for not settling my complaint. This is the way this system works, whether this company asked for my objections or not. As to my account of the situation being called "bogus", I have not reported one single word that is false. The company is saying I signed up for their newsletter over the phone which is a separate program than if you sign up online. I did go to their website and sign up for the free trial at one point in time, thus where they got my contact information in order to call me in the first place. Just because after the fact they did call me about the newsletter does not make the fact that I signed up on their website false or in their words, "bogus." I did indeed go to the website at one point in time to sign up for the newsletter.  The same website that reads, "Request Your 4-issue trial Newsletter Subscription NOW! For a limited time, you can receive four email issues to review without any obligation to pay. If the product doesn't meet your needs, simply do nothing and they'll stop sending it! Otherwise, if you wish to continue your subscription, pay just $249 and receive this twice-monthly newsletter for one full year of 24 issues" (Which was removed from their website right after I submitted my complaint to the Revdex.com). They used my phone number which I provided on their website to call me and have a sales person speak with me about the newsletter. So what I'm getting from them is, if you sign up online you do NOTHING if you wish to cancel the trial. If you sign up with a salesperson over the phone, you must go through an actual cancellation process (which I did not receive a notice about or see anywhere on their website). So I sign up online, they call me, and because of that- I am supposedly obligated to pay hundreds of dollars I would not of  had to pay if they wouldn't of called me? I feel like this is most certainly a scam and that this company is being highly deceitful in order to get a large amount of money for a service and product that was never provided in the first place.Again, almost instantly after I submitted my complaint to the Revdex.com, their website completely removed the wording:  "Request Your 4-issue trial Newsletter Subscription NOW! For a limited time, you can receive four email issues to review without any obligation to pay. If the product doesn't meet your needs, simply do nothing and they'll stop sending it! Otherwise, if you wish to continue your subscription, pay just $249 and receive this twice-monthly newsletter for one full year of 24 issues." This has been replaced by a much more informative statement, reading: " The offer: We'll send the next four issues of OSHA Compliance News to your e-mail inbox. If you decide that you'd like to continue to receive the newsletter for a full year of 24 issues, the cost would be $249 to subscribe. If you're not interested in continuing the subscription, be sure to cancel within 60 days or receiving your Continuation Notice." The fact that this was changed in a extremely short time period after my complaint about this exact subject only leads me to believe even more so in my stance on this company's deceit.  
Regards,
[redacted]

We've had trouble in the past uploading wav files through the online portal. Please provide an email address to which we can send the recording. Thanks.

Attached please find a recording of the order placed by Ms. [redacted], HR Administrator for [redacted]., [redacted], on Oct. 5, 2017 for our publication Safety Alert for Supervisors.   Please listen to the recording.   After listening to the recording, we hope you’ll agree that...

the allegations brought against our company by Mr. [redacted] are false and misleading. Mr. [redacted] states that “We never accepted any shipment from this company.” Cleary, Ms. [redacted] did agree to receive our product, as indicated by the recording.   Please also note that we cancelled that account after receiving a phone call on Dec. 15, 2017. We also added the account to our Do Not Call list, as requested by Mr. [redacted], at that time. We have not been paid anything by [redacted] Systems nor are we requesting any payments from [redacted] Systems. The account has been closed.   Rest assured, however, that the hard-working employees of our company and their families don’t appreciate the negative comments about our business. Nor do they appreciate the efforts of Mr. [redacted] to ruin their livelihoods.   Given the ironclad evidence we have provided that Ms. [redacted] ordered our product, we hope and trust that the Revdex.com will classify this complaint as what it is: unfounded.

Attached please find a copy of the recording of the April 29, 2015 conversation in which [redacted] agreed to receive our publication OSHA Compliance News.Please listen to the recording.After reviewing the recording, we hope you'll note the discrepancies between the allegations in the...

complaint and the actual facts. As the recording reveals, [redacted] was never told the product was "free." In fact, he was clearly informed that it cost $249 to subscribe for the full year of 24 issues. As to [redacted]' claim that he never received the product, you'll note that he provided us with his email address, which is the address to which the publication was sent. We can only assume that [redacted] was aware of his correct email address and that something sent to that address would've been received by him. In regard to [redacted]' complaint about our phone system, we'd like to point out that most of our customers actually prefer our phone system, because they don't have to punch a bunch of buttons in order to actually speak to someone.Given that [redacted] agreed to receive our product, benefited from our product, but failed to cancel his annual subscription, we believe this is a legitimate past-due balance and we will continue our efforts to collect the funds owed to us by [redacted].We hope and trust that our ironclad evidence that [redacted] agreed to receive our product and accepted the terms of our offer will prompt the Revdex.com to classify this complaint as unfounded.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I didn't know they were being blocked or I could have responded.   I had to dig to find them after a collection agency contacted me.    Since I never saw the emails I had forgotten all about the phone call and the free copies to come.    I do not agree that I should have to pay for services not rendered.    I am not in the habit of giving away money for nothing and I will not start now.  If you note in the audio of the phone call the person that contacted me had all of my information wrong which makes me feel like this is a scam.   I should have stopped it at that point but that's my mistake.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The subject company has decided to close our account with them, and has agreed to put us on their "do not call list". 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I did, in the recording, agree to receive the trial offer of the newsletters. At no point did I ever agree to pay $249.00 for a yearly subscription. The woman who contacted me on Monday 7/13/15, said I was required to respond to the email notice about cancellation.  I have never received any email stating anything about a cancellation. The only email I received outside of the 4 trial newsletters stated that IF I wanted to continue for a full year to pay $249.00. I went to their website and it clearly states: "For a limited time, you can receive four email issues to review without any obligation to pay. If the product doesn't meet your needs, simply do nothing and they'll stop sending it! Otherwise, if you wish to continue your subscription, pay just $249 and receive this twice-monthly newsletter for one full year of 24 issues." I did not receive an email instructing me on how or when to cancel, and the website says do nothing, therefore, I did not do anything to cancel. Furthermore, although I did not cancel in the way they are stating was required of me, the only service they provided to me was the 4 trial newsletters. I did not continue receiving any services from them passed that point, therefore I am not in debt to them for any reason.
Regards,
[redacted]

Attached please find a copy of the recording of the February 2, 2016 conversation in which [redacted] agreed to receive our publication Safety Alert for Supervisors.Please listen to the recording.After reviewing the recording, we hope you'll note the discrepancies between the allegations...

in the complaint and the actual facts. As the recording reveals, [redacted] was never told the product was "free." In fact, she was clearly informed that it cost $177 to subscribe for the full year of 24 issues.Our records indicate that [redacted] left a voicemail message on our phone system on March 11, 2016. We called her back on March 14, 2016, but she was unavailable, so we left a message with her. We have since cancelled her account and removed her from our contact list.As such, we have already met the desired outcome stated in her complaint.We hope and trust that our ironclad evidence that [redacted] agreed to receive our product and accepted the terms and conditions of our offer will prompt the Revdex.com to classify this complaint as either unfounded, resolved, or both.

Attached please find a recording of the Feb. 8, 2016, phone conversation between [redacted] and one of our sales associates, in which [redacted] agreed to review our publication, OSHA Compliance News.Please listen to the recording.After reviewing the recording, we hope you'll agree there are...

significant discrepancies between the allegations made in this complaint and what actually happen. For instance, [redacted] alleges that [redacted] was told that the subscription was "free." In fact, you can clearly hear on the recording that [redacted] was told the price of the product and that he needed to cancel the subscription. The word "free" is simply never mentioned on the recording. In reality, the terms and conditions of our offer were clearly and concisely explained to [redacted]. If he was uncomfortable with those terms and conditions, he should not have accepted the offer. As such, we intend to continue to pursue the funds that are owed to us by [redacted].We hope and trust that our ironclad evidence that [redacted] agreed to receive our product and accepted the terms and conditions of our offer will prompt the Revdex.com to classify this complaint as either unfounded, resolved, or both.

Recording attached.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Good afternoon, Assuming quality assurance is key for the company, could they review their voice mail system to verify that in fact, I left two separate voicemails on two different occasions? I called more than twice and quickly gave up as I felt that my messages weren't getting to anyone. It would be great to find out why I never received a call back.
Regards,
[redacted]

Attached please find a copy of the recording of the March 20, 2015, conversation in which [redacted], chief clinical officer for [redacted], agreed to receive our publication OSHA Compliance News.Please listen to the recording.After reviewing the recording, we hope you'll note the...

discrepancies between the allegations in the complaint and the actual facts. As the recording clearly shows, [redacted] did in fact agree to receive our product. As to the claim that she didn't receive the publication, which is sent via email, you'll note that [redacted] provided us with her email address, which is the address to which the publication was sent. We can only assume that [redacted] was aware of her correct email address and that something sent to that email would've been received by her.Given that [redacted] did agree to receive our product, benefited from our product, but failed to cancel her annual subscription, we believe this is a legitimate past-due balance and we will continue our efforts to collect the funds owed to us by Ms. Dawson.We hope and trust that our ironclad evidence that [redacted] agreed to receive our product and accepted the terms of our offer will prompt the Revdex.com to classify this complaint as unfounded.

Attached please find a copy of the recording of the March 20, 2015, conversation in which [redacted], chief clinical officer for [redacted], agreed to receive our publication OSHA Compliance News.Please listen to the recording.After reviewing the recording, we hope...

you'll note the discrepancies between the allegations in the complaint and the actual facts. As the recording clearly shows, [redacted] did in fact agree to receive our product. As to the claim that she didn't receive the publication, which is sent via email, you'll note that [redacted] provided us with her email address, which is the address to which the publication was sent. We can only assume that [redacted] was aware of her correct email address and that something sent to that email would've been received by her.Given that [redacted] did agree to receive our product, benefited from our product, but failed to cancel her annual subscription, we believe this is a legitimate past-due balance and we will continue our efforts to collect the funds owed to us by Ms. Dawson.We hope and trust that our ironclad evidence that [redacted] agreed to receive our product and accepted the terms of our offer will prompt the Revdex.com to classify this complaint as unfounded.