Integrated Construction & Sitework LLC

We are still waiting on the customer to return the item to us. As soon as we get it back and confirm that the unit communicates we can issue a refund.

I apologize, that is 100% my fault. We'll send out a check today via [redacted] with a tracking number so that you can follow its process. Tracking number is:[redacted]

Please see warranty information on the purchase here: [redacted]. In addition to agreeing to the policy when purchasing, the customer electronically signed warranty and...

documentation agreeing to the 30-day return policy. Customer states on this complaint that the item was sent back months after purchase. The store credit has already been applied to the customer's account.

I'm sorry for that delay but it does look like the return was delivered via [redacted] Priority mail [redacted]

Hello,The document you signed was a purchase receipt acknowledging that you have 30 days from date of purchase to return an item for a refund. One item was purchased on July [redacted] and the second was purchased July [redacted]. The items were not returned until September [redacted] as you have stated. Of course, this is more than 30 days from date of purchase. A store credit has been applied to your account but in accordance to the warranty that you agreed to both at time of purchase and again at the time of return, we are unable to issue a refund. If you would like I can post a copy of the signed return document here.

I'm sorry for the inconvenience but we are unable to refund this transaction. We issued multiple replacements to the customer in good faith (even though our warranty only includes one replacement) but we still issued a partial store credit as another courtesy to the customer since it was returned...

more than 30 days from date of purchase (a stipulation in our warranty). The store credit was issued minus the key fees since the keys were returned to us cut to match the customer's ignition and we would not be able to reuse them. Please let me know if there's anything else that I can do to help.

Have you had a chance to speak to your mechanic Paul and see why he did not think the computer you purchased from us was the problem?

I understand your frustration but unfortuately we will be unable to refund this purchase because the tracking does show as delivered ([redacted]. If you like, we can offer a significant discount on another unit. Please let me know if there's anything else that I can do.

Good morning,We did not receive this unit- normally for returns we issue an RMA number and a return label but this customer sent it back at their own expense. However, since the item is insured, they should be able to contact [redacted] and file a claim for delivery to the incorrect address.  This...

can either be done at a [redacted] location or online at: [redacted]. We would have done this had we been the shipper for the item sent.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Like we had stated prior if it wasn't a plug and play, the business in question should not have stated such. I have also listen to the recording myself and they where misleading in their sale pitch. If the unit wasn't stated as a plug and play we would never have spend the money on unit that was sold to us. They got our money and we have unit that is no good cause it is not a plug and play unit. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Exactly. You sent me three computers and none of them worked. I took the original computer and had it reflashed and the truck works fine. Which tells me three computers that you sent me were junk. I gave you the VIN number which tells you everything about this vehicle. But yet your computer still did not work.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 not good enough. they 3 bad products could not return calls claiming they did any call made was me calling them. atleast two week turn around get a part back to me still would not work!!!!!!!!
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 This is nothing but the same rhetoric that was given on the phone from the company. They can test it all day but the product did not work nor was it programmed to MY VEHICLE. I left fords contact information which they HAVE NOT called. They keep giving generic answers to a problem and do not want to give my money back. I signed a warranty for a product that ultimately was supposed to work. Yours never did and I don't have all year to go back and forth with he say she say, it works it's doesn't when it clearly didn't work in my vehicle. You are doing something hundreds of miles away. We watched it NOT work. We watched him program it (what you claim you did) and then if started skipping. So they are telling false statements or the product just isn't compatible with my vehicle. That's fine. Just give me my money back. This is dumb to keep going back and forth.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business (Flagship1) has my money and I do not have any part, whether it be the right or wrong part.  Flagship1's response is not what initially happened.  I initially provided a VIN number for my car.  The business then provided me the part number.  It turns out, once I went to the Ford dealership to have them look up and check the part number, I learned that Flagship1 has the wrong part number for this VIN in their system.  In a phone call with Flagship1, they requested that I provide proof from the Ford Dealership of the part number and the VIN, which I did.  Now the business does not respond to me directly.  I am simply requesting a refund.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]