Integrated Construction & Sitework LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
* ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It was their faulty part that shorted according to the dealer which caused the damage to the coil packsTherefore since their faulty part caused further damage to the veh they need to pay the repair cost for that damageI further requested the contact information for their attorney which they have not provided yet eitherSince they are going back on the guarantee posted on their website I am not looking for them to make any appropriate action and will probably go another routeI would however still request that this be posted under their business as for any other inquiries that may come alongI will NEVER recommend them to anyone and will be notifying paypal and any other who may have dealings with them as wellThey are a rip offI should have known better in the first place.
In order for the Revdex.com to appropriately process your response, you MUST answer the question abov
Sincerely,
*** ***

I'm sorry for the inconvenience, but it is clearly stated on the warranty for the listing that you purchased the unit under that "All returns for money back must be received by FlagshipOne, Incwithin days from the date of original purchaseReturns received after days from the date of
original purchase include an option for an exchange or store credit." We are more than willing to allow the customer to use the store credit (even though it was refused) or to get a replacement unitPlease see the warranty information posted on the item that the customer purchased: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedShould this PCM not function as it's suppose to it will be taken to Dodge to be programmed by the dealer techsI want no further contact with this company
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Can Flagship One Inc provide proof the statements of the above response? Can Flagship One Inc show the broken labels? If it is so, Can Flagship One Inc show those proves as legal exhibits of their statements? We will compared with our records and recording recordsForensics can be request on regards of broken labels, although we have photo records to compare and *** recordingsOur honesty, good brand, and quality service, and proud American Small Business must be first than pity cash. Flagship One Inc assured that the computer part was on stack for plug and play conditionsThey assured that the part would be shipped the next day via a 2nd day delivery service to NJNo other business was established or was discussed or clarified, nor was there any acknowledgement of a delayNo invoice was issued within a 12hr range to raise an awareness for delivery limitations, nor was an email sent detailing any limitations in the business transaction. Flagship One Inc, again is trying to deviate its business responsibilities in commercial trading; no invoice summary was provided before charging our credit card or coming to any agreementOur credit card was charged without any agreements to any termsJust refund our money to our credit card
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have
determined that my complaint has NOT been resolved because:
I never received the productWas not delivered to my doorI never signed for it
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseAs I have already pointed out, the warranty you keep referring to was invalid when you did not ship within the 1-day time period specified by yourself-the express shipping does not regain lost time-anyone can see this-I have the warranty copy in my email-also since you sent out an apology letter prior to the timeframe mentioned ( and prior to any actual shipping of said item, and even more importantly prior to the actual lapse of the shipping timeframe itself), this very much gives me the impression that either the shipping delay was anticipated or indeed planned upon, again to use up some of the available timefrato the initial unit not being in proper working order, this is not really that difficult-I will explain why-the "flashing " of the pcm unit is a very definite thing and not subject to any real variances, such as improper working ordyour source was using proper automotive electronic diagnostics they would have very readily and easily seen that the unit was not operating per the standards required prior to shipping of sameThe shipping of a unit that did not work properly is a fault of the shipper, and not the customer-the reason I mention this is the fact that you yourself advised that all electronic units such as power train control modules are tested prior to shipmentYou requested my vehicle vin so as to properly "flash" the unit to begin with-once more prior to shipping-this ties into the use of the proper automotive electronic diagnostics I mentionedSince you were supplied with said vehicle identification number, the proper testing and flashing is more than simple from this pointOnce again I get the impression that a shipping delay plus a faulty unit plus a further series of delays in the subsequent return and handling of the mentioned pcm was anticipated or even planned, to some degreeAgain this is not any of my fault
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Sincerely,
*** ***

The computer was sent back originally due to the customer's dealership not knowing how to reset the antitheft systemOnce we sent it back with instructions, they were able to reset the antitheftThe coils/plugs damaging these computers are a common issue- we inspect each unit before shipping to
make sure that there is no damage to the coil drivers on the circuit board before shippingCustomer is responsible for replacing all COP assemblies (coil on plug assemblies) before replacing the PCM as stated in the official Ford Technical Service Bulletin (TSB) **-04-However, as the customer has not sent the unit back to us, we cannot even guarantee that is what has happened- it is just unfortunately a common issueIf we determine that the coil drivers are damaged after being sent out without damage, we can offer both a discount on a replacement unit and a set of the COP assemblies at our cost (about a 50% discount for these parts compared to dealership prices). As stated on the sales page (***), "Buyer hereby acknowledges and agrees that the Seller's liability is limited to the price of the item sold and Seller is not liable for any damage and/or injury sustained that results from any item(s) sold by any entity operated by Flagship One, Inc and Buyer hereby now and forever relinquishes Seller from any such liability."

The transaction has already been refunded through our credit card processorThe refund ID# is: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I have filed a claim with the postal service - however, as they have previously stated, the package was delivered to the address on the label and I do not feel they will pay the claim. I am not user friendly and do not know how to attach a copy of the claim - I can mail a hard copy if necessary. It was postmarked 3/**/2016. Please let me know what I need to do to further document my claim.*** ***
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Sincerely,
*** ***

Both items were returned well after out 30-day return policy- which was agreed to before the customer sent either item back to us. I can post the signed RMA form that was sent and signed by the customer before returning the item. As in accordance with the warranty policy, customer has store credit...

applied to his account. And as stated in the signed return form, we are unable to cover any outside charges including rental car fees. Please let me know if there is any further information that I can provide.

If we had provided the return shipping label, we would have used [redacted] with signature confirmation so that we could track down any misdelivered item. The first thing we checked were any "unknown" returns without RMAs but unfortunately this item was not in that location. Please contact [redacted] and file a claim.

I'm so sorry for any inconvenience. Please call us and we will resolve!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becausee]
 Okay, I purchased a remanufractured ecu for my truck from another company and it went in without any problems. No, timing issues or check engine light on. What really bothers me about this whole deal is flagship one not only took money from for a product that didnt work rigjt but they plan to sell that same broken product to someone else. I've learn to beware of online companies as a  reslut of this. I got back 46 dollars of 172.00 dollars for a broken part.. How does this company get away with this kind  of bussiness?
 
 
 
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Sincerely,
 [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:email from consumer:
This complaint can be closed however the business DID NOT addressed the issues within the complaint. Basically I got months of a run around when contacting them and within filing this complaint. I did not receive the last message as I was on vacation for the last 2 weeks nor did I see and reply to my last response to them offering "store credit". I would need to be out of my mind to do business with this company again.  
Sincerely,
[redacted]

This item was returned to us well after the 30 day refund period has expired. As a courtesy to the customer, we refunded partially minus programming and restocking fees. If you would like, I can add the rest back as a store credit that does not expire. Please let me know if there's anything else...

that I can do to help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You had my money over a month you owe me at bare minimum interest on my money, and for my time without a vehicle for the time you gave me nothing but a run around while waiting for this part, also I want a phone call from a corporate officer of this company to discuss all the lies that I was told, or I will be contacting a lawyer over this matter.[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined...

that my complaint has NOT been resolved because:

 I was not happy with the response. They did not give me a choice in the matter. It was in store credit or nothing. The sales guy said as long as the units special seal was not broke they would warranty or money back. I waited for the part it never showed up. Now the vehicle is fixed and had to pay more money because of flagship. All I want is my money back just like was promised. Customer service should mean something as well as quality in the product. 
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: The issue is not that Flagship One was unwilling to issue a refund.  The issue is that Flagship One is only willing to issue a refund of $65 for an item that cost me $187.  The Ford dealership is well aware and attempted to perform a parameter reset on the cluster of this vehicle numerous times and was unable to communicate with this ECM as evidenced by documentation that I have provided to Flagship One.  The dealer's opinion after spending 3 hours attempting to perform a 10 minute procedure is that this ECM is defective, the programming is faulty, or both.  With all that said, how and why Flagship One would think it an ethical or acceptable business practice to offer a customer anything other than a FULL refund for the purchase price of this unit is beyond me, and I am currently researching the legality of this business practice.  As this vehicle remained off the road for an extended period of time as a result of the untimely order processing and shipping provided by Flagship One combined with the average two weeks it takes to get a vehicle into any of my local Ford Dealers by appointment, at the suggestion of the Ford Dealer, this vehicle has since been repaired using an alternate method.  As the unit provided by Flagship One was in no way useful in putting this vehicle back in service, and suspected faulty by the Ford Dealer, I will be contuing to pursue a FULL refund for the purchase price of this item.l
 
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