Integrity Auto Sales

Thank you for bringing complaint ID # [redacted] by Mr [redacted] to my attentionUnder the Fair Debt CollectionPractices Act (FDCPA), information regarding a debt may not be disclosed to any third parties without the prior consentOf the consumer given directly to the debt collection[1] However, Americollect, Inc, may disclose informationregarding the underlying debt to respond to complaint allegations[2] This communication is not made with a view toward collecting the debtThis communication serves as Americollect, Inc.'s timely response to Mr [redacted] 's concerns.I sincerely apologize for any inconvenienceAmericollect, Inchas updated the phone number Mr [redacted] provided inthis complaint as a phone number not to be called by our office as he does not have an account listed with our officeIfMr [redacted] finds something on his credit report that he feels is incorrect, please contact our office so we can address the discrepancy.As is evident by our rapid and thorough response to your office, and subsequently Mr [redacted] , Americollect takes complaints very seriouslyWe also take great pride in treating consumers with the respect and professionalism they ndeserve.If Mr [redacted] has any further questions, he is able to contact our office between the central time hours of 7am to 9pmMonday — Friday or between the central time hours of 8am to 5pm, Saturdays.Thank you again for bringing this to our attention and allowing me to respond

Thank you for bringing complaint #by Mr [redacted] to my attentionUnder the Fair Debt CollectionPractices Act (FDCPA), information regarding a debt may not be disclosed to any third parties without the prior consentof the consumer given directly to the debt collection[IJ However, Americollect, Incmay disclose informationregard ing the underlying debt to respond to complaint allegat ions(2J This communication is not made with a viewtoward collecting the debtThis communication serves as Americollect, rnc:s timely response to Mr [redacted] 's concerns.r apologize for any confusionOn 08/24/2012, 10/29/and 11/27/2012, Americollect received accounts for Mr[redacted] from [redacted] of the Fox Valley (Account # [redacted] , # [redacted] and # [redacted] )We sent notices tothe address on file per our client's records and, subsequently, the address provided on this complaintWe did notreceive a mail return indicating we had an incorrect mailing address.On 06/03/2015, Mr [redacted] contacted our office and stated that his wife had paid the account and has the proof ofpayment to supply to our officeTo date, we have not received any type of confirmation that the accounts listed in ouroffice have been paid in ful lOn 08/ 11/ 2015, Mr [redacted] contacted our office again stating that he would likesomething sent in the mail regarding these accounts as he was sure the accounts listed have been paid in fuJi, but alsostated that if the accounts were not paid in full that he would pay themWe sent a statement on 08/12/2015.On 09/10/2015, Mr [redacted] 's wife contacted our office and stated that she is concerned about the accounts in ouroffice as she had never received bills for themShe requested an itemized statement showing what services wererenderedThat day, we sent an itemized statement showing the services re nderedOn 09/15/2015, Mrs [redacted] contacted our office after receiving the itemized statementsShe stated that one of the accounts listed in our office isfrom a work injury, however, she did not have the Workman's Compensation information availableIf either Mr[redacted] or Mrs [redacted] can provide our office with the Workman's Compensation Insurance information, our Insu ranceDepartment can submit a claim to the Workman's Compensation carrierWe have updated the accounts as disputedwith the three major Credit BureausIf Mror Mrs [redacted] no longer dispute the accounts listed in our office, they cancontact our office with that information.As is evident by our rapid and thorough response to your office, and subsequently Mr [redacted] , Americollect takescomplaints very se riouslyWe also take great pride in trea ting consumers with the respect and professionalism theydeserveIf Mr [redacted] has any further questions, he is able to contact our office between the central time hours of 7amto 9pm Monday - Friday or between the central time hours of 5am to 5pm, Saturdays

Thank you for bringing complaint # [redacted] by Ms [redacted] to my attentionUnder the Fair DebtCollection Practices Act (FDCPA), information regarding a debt may not be disclosed to any third partieswithout the prior consent of the consumer given directly to the debt collection{1] However, Americollect,Incmay disclose information regarding the underlying debt to respond to complaint allegation s[2J Thiscommunication is not made with a view toward collecting the debtThis communication serves asAmericoliect, Inc.'s timely response to Ms***'s concerns.I apologize for any inconvenience we may have caused Ms***After reviewing our records from03/ 15/2016, a representative attempted to contact Ms [redacted] on a work phone number, as attempts to contacther via other phone numbers provided by Ms [redacted] at the date services were rendered were unsuccessfulAtthe time of the phone call we were not aware that the work phone number listed on the account was aninconvenient phone number to place a call for Ms***After listening to the phone ca ll that took place on03/15/2016; our representative reached an unknown party at the phone number listed on file, 262-657-6686.Our representative requested to speak with [redacted] and was transferred to a person by the name of [redacted] [redacted] would not confirm her last name and asked who was callingOur representative stated hisname and that he was calling from AmericollectOur representative did not disclose Americollect to anyoneother than [redacted] After our representative disclosed that he was calling from Americollect, [redacted] told himnot call that phone number anymore as it is a work number and promptly ended the callThe representativedid not have an opportunity to disclose any account information as the call was ended abruptly.This is a communication from a debt collectorThis communication is made for the limited purpose of responding to a dispute and is NOT a demand for payment.According to our records, Americollect has not had a conversation with Ms***, prior to the 03/ 15/2016phone call, in which she stated that she does not want phone ca lls at her place of employmentPer Ms***'request for no more communication in this complaint, I have marked her account as a cease and desist toprevent future phone calls regarding her account listed at Americoll ectI have also updated the account listedin our office for Ms [redacted] from Aurora Medical Group (Account #113072959) as disputed per her request inthis complaint.As is evident by our rapid and thorough response to your office, and subsequently Ms [redacted] ***, Americollecttakes complaints very seriouslyWe also take great pride in treating consumers with the respect andprofessionalism they deserveIf Ms [redacted] has any further questions about her accounts listed here, pleasecontact our office between the central time hours of 7am to 9pm Monday - Friday or between the centraltime hours of Bam to 5pm, Saturdays.Thank you again for bringing this to our attention and allowing me to respond.Sincerely,

to whom it may concern everything that promised was fulfilled and we are not responsible for maintenance on vehicles however would be willing to any repair at our cost to help her out in the future SINCERLRY YOUR [redacted] !! Tell us why here

Thank you for bringing the concerns to complaint # [redacted] by Ms [redacted] to my attentionUnderthe Fair Debt Collection Practices Act (FDCPA), information regarding a debt may not be disclosed to any thirdparties without the prior consent of the consumer given directly to the debt collection[1] However,Americollect, Incmay disclose information regarding the underlying debt to respond to complaint allegations.[2] This communication is not made with a view toward collecting the debtThis communication serves asAmericollect, Inc.'s timely response to Ms [redacted] ***'s concerns.Americollect takes complaints very seriouslyWe also take great pride in treating consumers with the respectand professionalism they deserveAs we work on behalf of our clients, we partner with them to collect theiraccounts as quickly and professionally as possibleI apologize for the frustration this may have caused Ms[redacted] .As we do not own the accounts listed at Americollect for Ms [redacted] and, as such, we are unable to offer asettlement at this time as our clients have not given us settlement authority on themOur clients have notdirected us to remove their accounts from Ms [redacted] credit fileThe payments that have been made by Ms[redacted] , to her accounts, have been reported to her credit fileWe have sent a listing of Accounts and aPayment History, to Ms [redacted] ', to the email address on file due to her request that we no longer mailinformation with the United States Postal Service, for her review.This is a communication from a debt co llectorThis communication is made for the limited purpose of responding to a dispute and is NOT a demand for payment.As is evident by our rapid and thorough response to your office, and subsequently Ms [redacted] ,Americollect takes complaints very seriouslyWe also take great pride in treating consumers with the respectand professionalism they deserveIf Ms [redacted] has any further questions about her accounts listed here,please contact our office between the central time hours of 7am to 9pm Monday - Friday or between thecentral time hours of 8am to Spm, Saturdays.Thank you again for bringing this to our attention and allowing me to respond.Compliance Officer

Thank you for bringing complaint ID # [redacted] by Ms [redacted] to my attentionUnder the Fair Debt CollectionPractices Act (FDCPA), information regarding a debt may not be disclosed to any third parties without the prior consentof the consumer given directly to the debt collection{1} However, Americollect, Incmay disclose informationrega rding the underlying debt to respond to complaint allegations{2} This communication is not made with a viewtoward collecting the debtThis communication serves as Americollect, Inc.'s timely response to Ms [redacted] 'sconcerns.I sincerely apologize for any inconvenience caused to Ms [redacted] On 08/07/ 2015, Ms [redacted] contacted ouroffice and provided a bank routing and account number for a one-time electronic check payment of $from herchecking accountAs 08/07/was a Friday and check payments can take 3-business days to process, the paymentwas not processed until 08/ 10/On 08/ 10/2015, Americollect received an incoming phone ca ll from Ms [redacted] , the person whose account Ms [redacted] was payingMs [redacted] explained that the payment was in order toobtain an apartment and requested that we e-mail the receipt of payment to the company from which she was trying toobtain the apartment That day, we e-mailed a copy of the receipt to [redacted] perMs***'s requestOn 08/12/2015, Americoliect received notification that the electronic check supplied by MsVanHouten had insufficient fundsAny NSF fees charged by Ms [redacted] 's bank would need to be negotiated betweenMs [redacted] and her financial institution as any NSF fees are not charged by Americollect.As is evident by our rapid and thorough response to your office, and subsequently Ms [redacted] , Americollect takescomplaints very seriouslyWe also take great pride in treating consumers with the respect and professionalism theydeserveIf Ms [redacted] has any further questions, please co ntact our office between the central time hours of 7amto 9pm Monday - Friday or between the central time hours of gam to Spm, Saturdays.Thank you again for bringing this to our attention and allowing me to respond

Revdex.com: I don't accept this offerThey cant provide validation and they only want to update this accountI dont need this account updated I want it removedAn itemized statement isn't validation Want I want remove/disputed is Americollect off my credit reportI will not make a police report or get a notarized affidavit when I know my identity haven't been compromise Send me a sign statement with my signature saying I agree to pay a bill that's not minesI never did business with Americollect and never even heard of this company so I shouldn't owe these people any money I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Temeal [redacted]

Dear Mr [redacted] ,Thank you for bringing additional concerns regarding complaint ID # [redacted] by Mr [redacted] to my attentionUnderthe Fair Debt Collection Practices Act (FDCPA), information regarding a debt may not be disclosed to any third partieswithout the prior consent of the consumer given directly to the debt collection[1] However, Americollect, Incmay disclose information regarding the underlying debt to respond to complaint allegations[2] This communication is notmade with a view toward collecting the debt, This communication serves as Americollect, Inc.'s timely response to Mr[redacted] 's concerns.I apologize my previous response to Mr [redacted] 's concerns was not satisfactory, I apologize Mr [redacted] feels there was a lack of due diligence and I sincerely apologize for the phone callWe appreciate the feedback and will be reviewing our policies and procedures regarding Mr [redacted] 's concernsAs I had stated in the previous response, wehave removed Mr [redacted] 's phone number as a phone number to call.As is evident by our rapid and thorough response to your office, and subsequently Mr [redacted] , Americollect takes complaints very seriouslyWe also take great pride in treating consumers with the respect and professionalism theydeserve.If Mr [redacted] has any further questions, he is able to contact our office between the central time hours of 7am to 9pmMonday — Friday or between the central time hours of gam to 5pm, Saturdays.Thank you again for bringing this to our attention and allowing me to respond.Sincerely, [redacted] ***

to whom it may concern the vehicle in question has been driven for almost 10,miles we are not responsible for maintenance on vehicle however we did offer to take back in on trade she has not responded sincerely your don Barclay any other questions please call [redacted] thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below While I appreciate the verification from the agency of the claimed charges could they please validate the debt and provide my signature in which I signed stating obligation to pay said debt Regards, [redacted]

Thank you for bringing complaint JD # [redacted] by Ms [redacted] to my attentionUnder the Fair DebtCollection Practices Act (FDCPA), in formation regarding a debt may not be disclosed to any third partieswithout the prior consent of the consumer given directly to the debt collection[1] However, AmericollectIncmay disclose information regarding the underlying debt to respond to complaint allegations[2] Thiscommunication is not made with a view toward collecting the debtThis communication serves asAmericollect, Inc.'s timely response to Ms [redacted] 's concern s.Please fill out the attached paperwork and submit it to our office per the in stru ctions.As is evident by our rapid and thorough response to your office, and subsequently Ms [redacted] , Americollecttakes complaints very seriouslyWe also take great pride in treating consumers with the respect andprofessionalism they deserveIf Ms [redacted] has any further questions about her accounts listed here, pleasecontact our office between the central time hours of 7am to 9pm Monday - Friday or between the centraltime hours of 8am to 5pm, Saturdays.Thank you again for bringing this to our attention and allowing me to respond

Thank you for bringing the additional concerns regarding compla int # by Ms [redacted] to myattentionUnder the Fair Debt Collection Practices Act (FDCPA), information regarding a debt may notbe disclosed to any third parties without the prior consent of the consumer given directly to the debtco llection agency(1) However, Americollect, In cmay disclose informa tion regarding the underlying debtto respond to complaint allegations12) This communication is not made with a view toward collectingthe debtThis communication serves as Americollect, Inco's timely response to Ms***'s concerns.Americollect takes complai nts very seriouslyWe also take great pride in t reating consumers with therespect and professionalism they deserveI apologize for the frustration this may have caused Ms.***.We have reviewed the call in which the payment was authorized and the only mention of a dollaramount was the full balance on the account, $275.00, and Ms***'s request to have the trade lineremoved from her credit fileThere was no comment that Ms [redacted] was going to make a smallpayment that day and then ca ll back another day to pay the remaining balanceMs [redacted] thenprovided our represe ntative with her email address, the ca rd information for t he payment and then sheupdated the address associated with the credit cardSince the phone call, we have talked to Ms***a number of times and offered to refund that payment but the phone line becomes disconnected rightafter we mention refunding the paymentIt appears that almost every phone call we have with Ms[redacted] is disconnected at some pointIf Ms [redacted] is looking to receive a refund for the account pleaserespond to this Revdex.com complaint and I will be happily have our support services issue arefund.As is evident by our rapid and thorough response to your office, and subsequently Ms***,Americollect takes complaints very seriouslyWe also take great pride in treating consumers with therespect and professionalism they deserveIf Ms [redacted] has any further questions, please contact ouroffice between the central time hours of 7am to 9pm Monday - Friday or between the central timehours of Bam to Spm, Saturdays.Thank you again for bringing this to our attention and allowing me to respond

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Please see attached statement from Americollect showing balance of $that they state they did not send Regards, [redacted]

Please see the attached response to complaint ID ***

Thank you for bringing complaint ID#*** by Ms*** to my attentionUnder the Fair DebtCollection Practices Act (FDCPA), information regarding a debt may not be disclosed to any third partieswithout the prior consent of the consumer given directly to the debt collection, {1} However,
Americollect,Inc, may disclose information regarding the underlying debt to respond to complaint allegation s[Thiscommunication is not made with a view toward collecting the debtThis communication serves asAmericollect, Inc.s timely response to Ms***'s concerns.On our client, University Radiology Group P.C, listed an account (#***) for $for Ms*** inour officeOn we sent a validation notice to the address provided by our client and, subsequently,the same address provided by Ms*** with her written dispute to Americollect and her complaint to theRevdex.comWe received the written dispute from Ms*** on 15, at that time wecontacted our client, *** *** *** * **, for verification of the debt listed by them in our office.On 06.15.15, we received an itemization statement, for the above referenced account, from our client andmailed it to Ms*** on to the address provided by our client and, subsequently, the sameaddress provided by Ms*** with her written complaint to Americollect and her complaint to the BetterBusiness BureauAmericollect has informed to the three major credit bureaus of Ms***'s disputeWehave documented your file that you would like no further communication about regarding #***.If Ms*** feels that this is not her account and she has reason to believe that her personal informationwas used fraudulently we wi ll need the additional information below:- Proof you have contacted the major credit bureaus- Written detailed information on what is being disputedOfficial identity theft police reportNotarized affidavitCopy of your Social Security Card, State ID and/or Driver's LicenseCopy of Credit Report (current within last days)As is evident by our rapid and thorough response to your office, and subsequently Ms***, Americollecttakes complaints very seriouslyWe also take great pride in treating consumers with the respect andprofessionalism they deserveIf Ms*** has any further questions about her accounts listed here, pleasecontact our office between the central time hours of 7am to 9pm Monday - Friday or between the centraltime hours of 8am to 5pm, Saturdays

Thank you for bringing the comments to complaint ID #*** by Ms*** to my attent ionUnder the Fair DebtCollection Practices Act (FDCPA), information regarding a debt may not be disclosed to any third parties without theprior consent of the consumer given directly to the debt co llection
[1} However, Americollect, Incmay discloseinformation regarding the underlying debt to respond to complaint allegations[2} This communication is not madewith a view toward collecting the debtThis communication serves as Americollect, Inco's timely response to Ms.***'s concerns.Americollect takes complaints very seriouslyWe also take great pride in treat ing consumers with the respect andprofessionalism they deserveAs we work on behalf of our clients, we partner with them to collect their accounts asquickly and professionally as poss ibleI apologize for the frustration this may have caused Ms*** l.On our client, Imaging Subspecialist North Jersey, listed account #in our office for Ms***On05.02.2016, we received a written dispute from Ms*** and on 05.11.2016, in turn, we sent an itemized statement tothe address provided with the wr itten disputeOn we received another dispute letter with no substant ialchange in the dispute or the information provided and sent Ms*** a letter stating that we already valid ated thisaccount.We will resend an itemized statement for the account we have in the officeIt will arrive in an unmarked envelope withP.OBox Manitowoc, WI as the return mailing addressPlease allow 5-business days to receive thestatementThe above account has been updated to reflect Ms***'s dispute with all three major credit bureaus on04.11.2016, based off of a dispute Ms*** submitted with ExperianAmericollect cannot guarantee, warrant or takeresponsibility for the performance of TransUnion, Equifax or Experian with respect to changing, deleting, suppressing ormaking entries regarding any credit information.If Ms*** feels that someone may have used her identity fraudulently, please send us a copy of an identity theftpolice report, the notarized affidavit and any additional information as to assist us in investigating and relaying thisinformation back to our client to better help Ms*** in the futureThe information can be mailed to Americollect,Inc., PO BOX 1566, Manitowoc WI 54221-1566, Attn: Compliance Department Manager.As is evident by our rapid and thorough response to your office, and subsequently Ms***, Americol1ect takescomplaints very seriouslyWe also take great pride in treating consumers with the respect and professionalism theydeserveIf Ms*** has any further questions about her accounts listed here, please contact our office between thecentral time hours of 7am to 9pm Monday - Friday or between the centra l time hours of Sam to spm, Saturdays.Thank you again for bringing this to our attention and allowing me to respond.Compliance OfficerAMERICOLLECT, INC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
If I am able to pay the $on this account, will you remove it from my credit reports?Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Why did it take until June to contact us regarding this our address was the same including phone numbers since The bill *** for workers comp has expired cannot go back with any info to reopen the workers comp claim We are talking 0VER years we did not hear anything from *** *** or Americollect I also told you my wife is a very good record keeping that if there was record of any payment that she would have it, but in this case, there is no record of this bill any where like they came out of the sky I dont believe this is acceptable after years and a closed workers comp claim Now what and my credit tarnished NOT RIGHT!

Thank you for bringing Mr***'s additional concerns regarding complaint ID #*** to my attention.Under the Fair Debt Collection Practices Act (FDCPA), information regarding a debt may not be disclosed toany third parties without the prior consent of the consumer given directly to the debt collection[1] However,Americollect, Incmay disclose information regarding the underlying debt to respond to complaint allegations.(2J This communication is not made with a view toward collecting the debtThis communication serves asAmericollect, Inc.'s timely response to Mr***'s concerns.The accounts currently listed with our office for Mr*** were listed on 08/24/2012, 10/29/and11/27/As the accounts listed in our office were processed by Mr***'s primary insurance, he wouldhave received Explanations of Benefits from his insurance company prior to the notices we had sent shortlyafter the accounts listed in We also had several conversations regarding the accounts listed in our officeprior to the notice being sent in and were not told about Workman's Compensation's responsibility topay this account until these complaints.As I had st ated in my previous response, Americollect is willing to investigate this matter further with theWorkman's Compensation insurance provider, however, without the insurance information, we are unable todo so.As is evident by our rapid and thorough response to your office, and subsequently Mr***, Americollecttakes complaints very seriouslyWe also take great pride in treating consumers with the respect andprofessionalism they deserveIf Mr*** has any further questions about his account listed here, pleasecontact our office between the central time hours of 7am to 9pm Monday - Friday or between the centraltime hours of 8am to 5pm, Saturdays.Thank you again for bringing this to our attention and allowing me to respond