Integrity Auto Sales

Thank you for bringing complaint ID #*** by Ms*** to my attentionUnder the Fair Debt CollectionPractices Act (FDCPA), information regarding a debt may not be disclosed to any third parties without the prior consentof the consumer given directly to the debt collection{1} However,
Americollect Incmay disclose information regardingthe underlying debt to respond to complaint allegations{2} This communication is not made with a view towardcollecting the debtThis communication serves as Americollect, Inc's timely response to Ms***'s concerns.I sincerely apologize for any confusion caused to Ms***On 07/21/2015, our Network Security Administratorlooked into the security of our WeblinkMs*** was denied access to her account details, not because the websitewas not secure, but because she did not fill out all the necessary fields in order to continueBelow are screenshots ofwhat would be seen when logging into our Web/ink.As shown above, if all of the required fields are not filled in, the "Submit" button will remain grayed outI have updatedMs***'s account to have receipts sent to the address on file after each payment received by AmericollectShe willreceive her first receipt for her payment currently set up for 07/24/and all payments after that.As is evident by our rapid and thorough response to your office, and subsequently Ms***, Americollect takescomplaints very seriouslyWe also take great pride in treating consumers with the respect and professionalism theydeserveIf Ms*** has any further questions about her accounts listed here, please contact our office between thecentral time hours of lam to 9pm Monday - Friday or between the central time hours of 80m to 5pm, Saturdays.Thank you again for bringing this to our attention and allowing me to respond

Thank you for bringing complaint 10 #1082 1062 by Mr. [redacted] to my attention. Under the Fair Debt CollectionPractices Act (FDCPA), information regarding a debt may not be disclosed to any third parties without the prior consentof the consumer given directly to the debt collection. [IJ...

However, Americollect, Inc. may disclose informationregard ing the underlying debt to respond to complaint allegat ions. (2J This communication is not made with a viewtoward collecting the debt. This communication serves as Americollect, rnc:s timely response to Mr. [redacted]'s concerns.r apologize for any confusion. On 08/24/2012, 10/29/2012 and 11/27/2012, Americollect received accounts for Mr.[redacted] from [redacted] of the Fox Valley (Account #[redacted], #[redacted] and #[redacted]). We sent notices tothe address on file per our client's records and, subsequently, the address provided on this complaint. We did notreceive a mail return indicating we had an incorrect mailing address.On 06/03/2015, Mr. [redacted] contacted our office and stated that his wife had paid the account and has the proof ofpayment to supply to our office. To date, we have not received any type of confirmation that the accounts listed in ouroffice have been paid in ful l. On 08/ 11/ 2015, Mr. [redacted] contacted our office again stating that he would likesomething sent in the mail regarding these accounts as he was sure the accounts listed have been paid in fuJi, but alsostated that if the accounts were not paid in full that he would pay them. We sent a statement on 08/12/2015.On 09/10/2015, Mr. [redacted]'s wife contacted our office and stated that she is concerned about the accounts in ouroffice as she had never received bills for them. She requested an itemized statement showing what services wererendered. That day, we sent an itemized statement showing the services re ndered. On 09/15/2015, Mrs. [redacted]contacted our office after receiving the itemized statements. She stated that one of the accounts listed in our office isfrom a work injury, however, she did not have the Workman's Compensation information available. If either Mr.[redacted] or Mrs. [redacted] can provide our office with the Workman's Compensation Insurance information, our Insu ranceDepartment can submit a claim to the Workman's Compensation carrier. We have updated the accounts as disputedwith the three major Credit Bureaus. If Mr. or Mrs. [redacted] no longer dispute the accounts listed in our office, they cancontact our office with that information.As is evident by our rapid and thorough response to your office, and subsequently Mr. [redacted], Americollect takescomplaints very se riously. We also take great pride in trea ting consumers with the respect and professionalism theydeserve. If Mr. [redacted] has any further questions, he is able to contact our office between the central time hours of 7amto 9pm Monday - Friday or between the central time hours of 5am to 5pm, Saturdays.

Stacy [redacted]Revdex.com of Wisconsin[redacted]RE: File #[redacted]Dear Ms. [redacted],Thank you for bringing complaint ID #[redacted] by Mr.
[redacted] to my attention. Under the Fair Debt Collection Practices Act (FDCPA),
information regarding a debt may...

not be disclosed to any third parties without
the prior consent of the consumer given directly to the debt collection. [I]
However, Americollect, Inc. may disclose information regarding the underlying
debt to respond to complaint allegations. [2] This communication is not made
with a view toward collecting the debt. This communication serves as Americollect,
Inc.'s timely response to Mr. [redacted]'s concerns. Americollect takes complaints very seriously. We also take great pride in
treating consumers with the respect and professionalism they deserve. As we
work on behalf of our clients, we partner with them to collect their accounts
as quickly and professionally as possible. I apologize for the frustration this
may have caused Mr. [redacted].Client Name Account Number Date listed atAmericollect Date we sent an itemized statement Date account was cancelled fromAmericollectAurora Health CareSouthern
Lake #1[redacted]The above account was canceled from our office by the
client. Please call Aurora Health Care at [redacted], calls are answered
from 8:30 a.m. to 5:00 p.m. Monday through Friday, if you have any further
questions.Americollect has requested that the three major Credit
Bureaus (Equifax, TransUnion and Experian) delete their record of this account
on your credit file. Americollect cannot guarantee, warrant or take
responsibility for the performance of TransUnion, Equifax or Experian with
respect to changing, deleting, suppressing or making entries regarding any
credit information. Please allow 7-21 days for your credit file to reflect
these changes.As is evident by our rapid and thorough response to your
office, and subsequently Mr. [redacted], Americollect takes complaints very
seriously. We also take great pride in treating consumers with the respect and professionalism
they deserve. If Mr. [redacted] has any further questions about his accounts
listed here, please contact our office between the central time hours of 7am to
9pm Monday — Friday or between the central time hours of 8am to 5pm, Saturdays.Thank
you again for bringing this to our attention and allowing me to respond.

Thank you for bringing the concerns
regarding complaint it [redacted] by Ms. [redacted] to my attention. Under the Fair
Debt Collection Practices Act (FDCPA), information regarding a debt may not be
disclosed to any third parties without the prior consent of the consumer given
directly to the debt...

collection agency. However, Americollect,Inc. may disclose
information regarding the underlying debt to respond to complaint allegations.
121 This communication is not made with a view toward collecting the
debt. This communication serves as Americollect, Inc.'s timely response to your
concerns.Americollect takes complaints very
seriously, we also take great pride in treating consumers with the respect and
professionalism they deserve. I apologize for the confusion this may have
caused Ms. [redacted].As we explained in response to Ms. [redacted]'s Consumer
Financial Protection Bureau (CFPB) complaint, we have sent the itemized
statements of the two accounts listed in our office to the address on file for
Ms. [redacted]. They will arrive in an unmarked envelope with [redacted] as the return mailing address. Please allow 7-10 business
days to receive the statements.If Ms. [redacted] is interested in examining her contract
that is binding her to the debt, she will need to contact the originating medical provider
where her services where rendered. Please review the provided itemized
statement for the location of the medical provider.Americollect, Inc. has requested that the three major
Credit Bureaus (Equifax, TransUnion and Experian) update these two accounts for
you, to reflect your dispute. Americollect cannot guarantee, warrant or take
responsibility for the performance of TransUnion, Equifax or Experian with
respect to changing, deleting, suppressing or making entries regarding any
credit information. Please allow 7-21 days for your credit file to reflect
these changes,As is evident by our rapid and thorough response to
your Office, and subsequently Ms. [redacted], Americollect takes complaints very
seriously. We also take great pride in treating consumers with the respect and
professionalism they deserve. If [redacted] has any further questions, please
contact our office between the central time hours of 7am to 9pm Monday — Friday
or between the central time hours of 8am to 5pm, Saturdays.Thank you again for bringing this to our attention
and allowing me to respond.

Thank you for bringing complaint ID #[redacted] by Ms. [redacted] to my attention. Under the Fair Debt CollectionPractices Act (FDCPA), information regarding a debt may not be disclosed to any third parties without the prior consentof the consumer given directly to the debt collection. {1} However,...

Americollect, Inc. may disclose informationrega rding the underlying debt to respond to complaint allegations. {2} This communication is not made with a viewtoward collecting the debt. This communication serves as Americollect, Inc.'s timely response to Ms. [redacted]'sconcerns.I sincerely apologize for any inconvenience caused to Ms. [redacted]. On 08/07/ 2015, Ms. [redacted] contacted ouroffice and provided a bank routing and account number for a one-time electronic check payment of $526.50 from herchecking account. As 08/07/2015 was a Friday and check payments can take 3-5 business days to process, the paymentwas not processed until 08/ 10/2015. On 08/ 10/2015, Americollect received an incoming phone ca ll from Ms. [redacted], the person whose account Ms. [redacted] was paying. Ms [redacted] explained that the payment was in order toobtain an apartment and requested that we e-mail the receipt of payment to the company from which she was trying toobtain the apartment . That day, we e-mailed a copy of the receipt to [redacted] perMs. [redacted]'s request. On 08/12/2015, Americoliect received notification that the electronic check supplied by Ms. VanHouten had insufficient funds. Any NSF fees charged by Ms. [redacted]'s bank would need to be negotiated betweenMs. [redacted] and her financial institution as any NSF fees are not charged by Americollect.As is evident by our rapid and thorough response to your office, and subsequently Ms. [redacted], Americollect takescomplaints very seriously. We also take great pride in treating consumers with the respect and professionalism theydeserve. If Ms. [redacted] has any further questions, please co ntact our office between the central time hours of 7amto 9pm Monday - Friday or between the central time hours of gam to Spm, Saturdays.Thank you again for bringing this to our attention and allowing me to respond.

Thank you for bringing complaint 10 #[redacted] by Ms. [redacted] to my attention. Under the Fair DebtCollection Practices Act (FDCPA), information regarding a debt may not be disclosed to any third partieswithout the prior consent of the consumer given directly to the debt collection. {1] However,...

Americollect,Inc. may disclose information regarding the underlying debt to respond to complaint allegation s. [2J Thiscommunication is not made with a view toward collecting the debt. This communication serves asAmericoliect, Inc.'s timely response to Ms. [redacted]'s concerns.I apologize for any inconvenience we may have caused Ms. [redacted]. After reviewing our records from03/ 15/2016, a representative attempted to contact Ms. [redacted] on a work phone number, as attempts to contacther via other phone numbers provided by Ms. [redacted] at the date services were rendered were unsuccessful. Atthe time of the phone call we were not aware that the work phone number listed on the account was aninconvenient phone number to place a call for Ms. [redacted]. After listening to the phone ca ll that took place on03/15/2016; our representative reached an unknown party at the phone number listed on file, 262-657-6686.Our representative requested to speak with [redacted] and was transferred to a person by the name of[redacted] would not confirm her last name and asked who was calling. Our representative stated hisname and that he was calling from Americollect. Our representative did not disclose Americollect to anyoneother than [redacted]. After our representative disclosed that he was calling from Americollect, [redacted] told himnot call that phone number anymore as it is a work number and promptly ended the call. The representativedid not have an opportunity to disclose any account information as the call was ended abruptly.This is a communication from a debt collectorThis communication is made for the limited purpose of responding to a dispute and is NOT a demand for payment.According to our records, Americollect has not had a conversation with Ms. [redacted], prior to the 03/ 15/2016phone call, in which she stated that she does not want phone ca lls at her place of employment. Per Ms. [redacted]'request for no more communication in this complaint, I have marked her account as a cease and desist toprevent future phone calls regarding her account listed at Americoll ect. I have also updated the account listedin our office for Ms. [redacted] from Aurora Medical Group (Account #113072959) as disputed per her request inthis complaint.As is evident by our rapid and thorough response to your office, and subsequently Ms. [redacted], Americollecttakes complaints very seriously. We also take great pride in treating consumers with the respect andprofessionalism they deserve. If Ms. [redacted] has any further questions about her accounts listed here, pleasecontact our office between the central time hours of 7am to 9pm Monday - Friday or between the centraltime hours of Bam to 5pm, Saturdays.Thank you again for bringing this to our attention and allowing me to respond.Sincerely,

Revdex.com: I don't accept this offer. They cant provide validation and they only want to update this account. I dont need this account  updated I want it removed. An itemized statement isn't validation....

Want I want remove/disputed is Americollect off my credit report. I will not make a police report or get a notarized affidavit when I know my identity haven't been compromise.  Send me a sign statement with my signature saying I agree to pay a bill that's not mines. I never did business with Americollect and never even heard of this company so I shouldn't owe these people any money.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Temeal [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   I appreciate that (this time) Americollect stated that they "will be reviewing [their] policies and procedures" relative to my concerns -- if this correspondence can prompt a procedural change on their part that will spare someone else the annoyance and concerns that I have experienced, by taking a simple step to help identify their intended target, then it has been a worthwhile conversation.
Regards,
[redacted]

Thank you for bringing the additional concerns regarding compla int # 12014278 by Ms. [redacted] to myattention. Under the Fair Debt Collection Practices Act (FDCPA), information regarding a debt may notbe disclosed to any third parties without the prior consent of the consumer given directly to the...

debtco llection agency. (1) However, Americollect, In c. may disclose informa tion regarding the underlying debtto respond to complaint allegations. 12) This communication is not made with a view toward collectingthe debt. This communication serves as Americollect, Inco's timely response to Ms. [redacted]'s concerns.Americollect takes complai nts very seriously. We also take great pride in t reating consumers with therespect and professionalism they deserve. I apologize for the frustration this may have caused Ms.[redacted].We have reviewed the call in which the payment was authorized and the only mention of a dollaramount was the full balance on the account, $275.00, and Ms. [redacted]'s request to have the trade lineremoved from her credit file. There was no comment that Ms. [redacted] was going to make a smallpayment that day and then ca ll back another day to pay the remaining balance. Ms. [redacted] thenprovided our represe ntative with her email address, the ca rd information for t he payment and then sheupdated the address associated with the credit card. Since the phone call, we have talked to Ms. [redacted]a number of times and offered to refund that payment but the phone line becomes disconnected rightafter we mention refunding the payment. It appears that almost every phone call we have with Ms.[redacted] is disconnected at some point. If Ms. [redacted] is looking to receive a refund for the account pleaserespond to this Revdex.com complaint and I will be happily have our support services issue arefund.As is evident by our rapid and thorough response to your office, and subsequently Ms. [redacted],Americollect takes complaints very seriously. We also take great pride in treating consumers with therespect and professionalism they deserve. If Ms. [redacted] has any further questions, please contact ouroffice between the central time hours of 7am to 9pm Monday - Friday or between the central timehours of Bam to Spm, Saturdays.Thank you again for bringing this to our attention and allowing me to respond.

Thank you for bringing the concerns to complaint ID
#[redacted] by Ms. [redacted] to my attention.Under the Fair Debt Collection Practices Act (FDCPA),
information regarding a debt may not be disclosed to any third parties without the
prior consent of the consumer given directly to the debt...

collection. [I]
However, Americollect, Inc. may disclose information regarding the underlying
debt to respond to complaint allegations.[2] This communication is not made with a
view toward collecting the debt. This communication serves as Americollect,
Inc.'s timely response to Ms. [redacted] concerns.Americollect takes complaints very seriously. We also take
great pride in treating consumers with the respect and professionalism they
deserve. As we work on behalf of our clients, we partner with them to collect
their accounts as quickly and professionally as possible. I apologize for the
frustration this may have caused Ms. [redacted].It appears that the confusion lies in the
fact that one of Ms. [redacted]' bills for a minor child listed solely under a
Derek [redacted] and two accounts for the same minor child listed under [redacted]. We have combined the accounts to fully reflect all three accounts on
both Derek and [redacted]'s files listed here at Americollect to limit future
confusion. We will be requesting the itemized statements for the three accounts
for the minor child to be mailed to Ms. [redacted] for her review. Once we
receive these statements from our client, we will send them to Ms. [redacted]. We
will also send transaction histories to show where Ms. William's payments have been applied, They will arrive in an
unmarked envelope with [redacted] as the return mailing
address.As is evident by our rapid and thorough response to your
office, and subsequently Ms. [redacted],Americollect takes complaints very
seriously. We also take great pride in treating consumers with the respect and
professionalism they deserve. If Ms. [redacted] has any further questions
about her accounts listed here, please contact our office between the central
time hours of 7am to 9pm Monday — Friday or between the central time hours of
8am to 5pm, Saturdays.Thank you again for bringing this to our attention and
allowing me to respond.

Thank you for bringing the concerns to complaint 10 #[redacted] by Ms. [redacted] to my attention. Underthe Fair Debt Collection Practices Act (FDCPA), information regarding a debt may not be disclosed to any thirdparties without the prior consent of the consumer given directly to the debt...

collection. [1] However,Americollect, Inc. may disclose information regarding the underlying debt to respond to complaint allegations.[2] This communication is not made with a view toward collecting the debt. This communication serves asAmericollect, Inc.'s timely response to Ms. [redacted]'s concerns.Americollect takes complaints very seriously. We also take great pride in treating consumers with the respectand professionalism they deserve. As we work on behalf of our clients, we partner with them to collect theiraccounts as quickly and professionally as possible. I apologize for the frustration this may have caused Ms.[redacted].As we do not own the accounts listed at Americollect for Ms. [redacted] and, as such, we are unable to offer asettlement at this time as our clients have not given us settlement authority on them. Our clients have notdirected us to remove their accounts from Ms. [redacted] credit file. The payments that have been made by Ms.[redacted], to her accounts, have been reported to her credit file. We have sent a listing of Accounts and aPayment History, to Ms. [redacted]', to the email address on file due to her request that we no longer mailinformation with the United States Postal Service, for her review.This is a communication from a debt co llectorThis communication is made for the limited purpose of responding to a dispute and is NOT a demand for payment.As is evident by our rapid and thorough response to your office, and subsequently Ms. [redacted],Americollect takes complaints very seriously. We also take great pride in treating consumers with the respectand professionalism they deserve. If Ms. [redacted] has any further questions about her accounts listed here,please contact our office between the central time hours of 7am to 9pm Monday - Friday or between thecentral time hours of 8am to Spm, Saturdays.Thank you again for bringing this to our attention and allowing me to respond.Compliance Officer

Please see the attached response to concerns regarding Complaint ID [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Thank you for bringing complaint JD #[redacted] by Ms. [redacted] to my attention. Under the Fair DebtCollection Practices Act (FDCPA), in formation regarding a debt may not be disclosed to any third partieswithout the prior consent of the consumer given directly to the debt collection. [1] However, AmericollectInc. may disclose information regarding the underlying debt to respond to complaint allegations. [2] Thiscommunication is not made with a view toward collecting the debt. This communication serves asAmericollect, Inc.'s timely response to Ms. [redacted]'s concern s.Please fill out the attached paperwork and submit it to our office per the in stru ctions.As is evident by our rapid and thorough response to your office, and subsequently Ms. [redacted], Americollecttakes complaints very seriously. We also take great pride in treating consumers with the respect andprofessionalism they deserve. If Ms. [redacted] has any further questions about her accounts listed here, pleasecontact our office between the central time hours of 7am to 9pm Monday - Friday or between the centraltime hours of 8am to 5pm, Saturdays.Thank you again for bringing this to our attention and allowing me to respond.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Mr. [redacted],Thank you for bringing additional concerns regarding
complaint ID #[redacted] by Mr. [redacted] to my attention. Underthe Fair Debt Collection Practices Act (FDCPA), information
regarding a debt may not be disclosed to any third partieswithout the prior consent of the consumer
given directly to the debt collection. [1] However, Americollect, Inc. may
disclose information regarding the underlying debt to respond to complaint
allegations. [2] This communication is notmade with a view toward collecting the debt, This
communication serves as Americollect, Inc.'s timely response to Mr.[redacted]'s concerns.I apologize my previous response to Mr. [redacted]'s concerns
was not satisfactory, I apologize Mr. [redacted] feels there was a lack of due diligence
and I sincerely apologize for the phone call. We appreciate the feedback and
will be reviewing our policies and procedures regarding Mr. [redacted]'s
concerns. As I had stated in the previous response, wehave removed Mr. [redacted]'s phone number as a phone number to
call.As is evident by our
rapid and thorough response to your office, and subsequently Mr. [redacted] ,
Americollect takes complaints very seriously. We
also take great pride in treating consumers with the respect and
professionalism theydeserve.If Mr. [redacted] has any further questions, he is able to
contact our office between the central time hours of 7am to 9pmMonday — Friday or between the central time hours of gam to
5pm, Saturdays.Thank you again for bringing this to our attention and allowing
me to respond.Sincerely,[redacted] [redacted]

Please see the attached response to the additional concerns regarding complaint ID [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below.
Please see attached statement from Americollect showing balance of $0 that they state they did not send. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While I appreciate the verification from the agency of the claimed charges could they please validate the debt and provide my signature in which I signed stating obligation to pay said debt.
Regards,
[redacted]