Intellipayment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We spoke with the customer with regards to her complaint and were able to reach a resolution which we are currently working to finalize We reviewed the IntelliPayment Biweekly Plan with the customer and apologized for any earlier miscommunication or misunderstanding with respect to any of the benefits or the fees associated with IntelliPayment, as she said she was unaware of the program fee.We strive to always provide customers with all the information they require to make an informed decision on whether or not to enroll in IntelliPayment, whether this is through our marketing collateral, through our enrollment forms which customers sign, or through conversations with our customer support We are always looking to improve, and we appreciate the feedback from all of our customers

We attempted to reach the customer via phone and email at the details they provided but unfortunately we were unable to speak with themThe customer’s first car payment has been made and applied to their loan accountThere was no negative impact on the customer’s loan account as the payment posted within the customer’s grace period The customer’s account with IntelliPayment was cancelled on when they spoke to one of our Customer Support Representatives prior to this complaint being lodgedNo cancellation fee was charged and IntelliPayment will not be debiting the customer’s account going forward We strive to always provide customers with all the information they require to make an informed decision on whether or not to enroll in IntelliPayment We are always looking to improve, and we appreciate the feedback from all of our customers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved however as per Intellipayment response my complaint was not made in errorIt is a fact that payments were being made late after the due date (**) Regional Finance would start calling on the **asking where the car payment was There was also an interest/late fee charge in Oct.(per my call to Regional on 2/**) These were the reason that we cancelled Intellipayments servicesThey resolved my complaint in a timely manner and were very professional Sincerely, [redacted]

We have spoken with the customer with regards to his complaint and were able to reach a resolution Prior to the complaint being lodged we had spoken to the customer’s wife and agreed to remit a payment to his bank and refund any funds not remitted as part of that payment /> We apologized for any earlier miscommunication or misunderstanding with respect to the timing of these payments We thoroughly reviewed and established that there would be no negative impact on the customer’s credit report or their credit, as according to law, the lender had no issue with the timing by which the payment was made We strive to always provide customers with all the information they require to make an informed decision on whether or not to enroll in IntelliPayment We are always looking to improve, and we appreciate the feedback from all of our customers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI spoke with [redacted] from Intellipayment on Thursday, August **, and he was very professional and courteous [redacted] informed me that I will be receiving a refund of the $in 2-business days Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has not been resolved Sincerely, [redacted]

The issue has been resolved with a full refund

We have spoken with the customer with regard to the complaint and were able to reach a resolution We reviewed the IntelliPayment Biweekly Plan with the customer and apologized for any earlier miscommunication or misunderstanding with respect to any of the benefits or the costs associated with IntelliPayment.We strive to always provide customers with all the information they require to make an informed decision on whether or not to enroll in IntelliPayment, whether this is through our marketing collateral, through our enrollment forms which customers sign, or through conversations with our customer support We are always looking to improve, and we appreciate the feedback from all of our customers

We attempted to reach the customer by phone (###-###-####) and email ( [redacted] ; [redacted] ) a number of times between and per the communication log belowWe left a number of voice messages but were not able to speak directly with the customer 4:07:PM Called Customer and left a voicemail to confirm we’d processed refund 12:31:PM Called customer and left a voicemail asking them to call us to confirm they'd received funds from refund and that we wanted to touch base to ensure that we'd done everything on our end to resolve the issue 5:53:PM Called customer and left a voicemail 5:54:PM Email Sent to: [redacted] 10:13:AM Called customer and left a voicemail, also sent an email to [redacted] 4:38:PM Called customer and left a voicemail 6:56:PM Called customer with no answer 10:10:AM Called customer and left a voicemail 5:07:PM Called customer with no answer 10:57:AM Called customer with no answer We wanted to review any earlier miscommunication or misunderstanding with respect to any of the benefits or the costs associated with IntelliPayment We refunded $which was the portion of the customer’s funds that had gone towards the deferred program fee, of which she said she was unaware, on to the same account that we had on file for the customer We strive to always provide customers with all the information they require to make an informed decision on whether or not to enroll in IntelliPayment, whether this is through our marketing collateral, through our enrollment forms which customers sign, or through conversations with our customer support We are always looking to improve, and we appreciate the feedback from all of our customers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I have received a refundThank you for all of your help
Sincerely,
*** ***

We called and spoke with the customer on Friday June *** regarding the complaint that he had filedDuring this conversation, he stated that his main complaint was that he had paid an upfront fee of $at the dealership to enroll in the IntelliPayment program and was again charged $in a
deferred fee during the course of his debitsWe explained to him that he would not have been charged a $upfront fee at the dealership, as that is not a part of the IntelliPayment programWe did confirm for the customer that, excluding the $convenience fee on each debit from his account, we have remitted $less to the customer’s lender than we have debited from his account, and further explained that this difference constituted the $deferred program fee to use IntelliPaymentThe customer understood this, but said that he wanted to check his bank statement so that he could reconcile this information with his recordsWe agreed that we would call him back on Monday 6/** to follow upHowever, when we called on Monday we were only able to leave a voice mailWe have continued to call and leave voicemails on 6/**, 6/**, 6/**, 6/**, and 6/**, but we have not been able to speak with the customerBased on our conversation with the customer, we believe that the situation is resolved, but if he has any further questions we encourage him to contact us at ###-###-####

We have spoken with the customer with regards to her complaint and were able to reach a resolution We reviewed the IntelliPayment Biweekly Plan with the customer, and based on the benefits that she gains from the program, she decided to remain an active IntelliPayment customer.
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We apologized for any earlier miscommunication or misunderstanding with respect to any of the benefits or the costs associated with IntelliPayment We refunded $which was the portion of the customer’s funds that had gone towards the deferred program fee, of which she said she was unaware
We strive to always provide customers with all the information they require to make an informed decision on whether or not to enroll in IntelliPayment, whether this is through our marketing collateral, through our enrollment forms which customers sign, or through conversations with our customer support We are always looking to improve, and we appreciate the feedback from all of our customers

The customer called on May *** upset that we had
debited him when he was not expecting us toThis debit was a part of his
original payment schedule with IntelliPayment, but he thought that his schedule
had changed after his first scheduled debit on May *** had been
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moved to the following week on May *** due to the fact that we did
not have his bank account information. The customer thought that his schedule had changed such
that is first debit would be on May ***, whereas IntelliPayment
thought the customer understood that although the May *** debit had been
pushed to May ***, he would still stay on his original schedule
with his next debit falling on May ***
When the customer called on May ***, he requested
that the debit be refunded to him as soon as possibleWe explained that the
earliest that we would be able to refund the money to him was by Thursday of
the following weekThis was due to the fact that the money that was debited on
May *** would not clear into our account until the following
WednesdayLater that day, a customer support representative called and left a voice mail for
the customer asking him to call back and also reviewed ways that he could work
with his bank to return the money that had been debited on May ***
back to his bank account before ThursdayWe did not hear back
from the customer regarding this voice mailIt was at this point that the
customer filed a formal complaint with the Revdex.com
We followed up with the customer on Friday May ***
and confirmed that he had indeed received a refund for the debit that had been
withdrawn on May ***We again apologized for the miscommunication,
and the customer understood that we refunded the money to him as soon as
possible and that the situation was resolvedWe let him know to call us if he needs any further assistance

Revdex.com:Intellipayment has processed a refund and I just want to make a comment that MK with Intellipayment is truly a great customer service rep
Sincerely, *** ***n

I am in the same predicament as all these other complaintsNo where my paper work from the dealer does it say that we would be charged a $fee for the service and $per transaction.Not sure how to approach this Since calling *** *** *** and realizing that my payments don't match either? Not only that but if you try and cancel they are charging a $fee Therefore on a month term I am actually giving away $which is already one full payment and then some towards my car
I would like to have my $refunded plus $in monthly fees I have already been charged

We have spoken with the customer with regard to the complaint and were able to reach a resolution. We reviewed the IntelliPayment Biweekly Plan with the customer and apologized for any earlier miscommunication or misunderstanding with respect to any of the benefits or the costs associated
with IntelliPaymentWe strive to always provide customers with all the information they require to make an informed decision on whether or not to enroll in IntelliPayment, whether this is through our marketing collateral, through our enrollment forms which customers sign, or through conversations with our customer support. We are always looking to improve, and we appreciate the feedback from all of our customers

Dear ***,
We spoke to the customer on 2/**/and the issue has been resolved to the customer’s satisfactionWe clarified the customer's
misunderstandings with respect to her accountSpecifically, we confirmed that no late fees had been incurred from her lender, and that her credit had not been negatively affectedThe customer acknowledged that we had performed all our duties under the IntelliPayment customer agreement which had been signed by the customerAs a courtesy, we agreed to refund the IntelliPayment fees which had been collected
The customer also stated to us that she had filed the Revdex.com complaint in error and that she would contact the Revdex.com to retract the complaint, as it contains information We are hoping that the Revdex.com complies with the customer request, and doesn't keep information posted on our Revdex.com record, so our very customer-centric business which we have worked so hard to build the right way is not adversely impacted. Best Regards,
IntelliPayment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
***

We have spoken with the customer with regards to her complaint and were able to reach a resolution We reviewed the IntelliPayment Biweekly Plan with the customer, and explained that adjustments have been made to their account to ensure future principle payments are remitted more
expeditiously.
We apologized for any earlier miscommunication or misunderstanding with respect to the timing of these payments We reviewed the manner in which daily interest is accrued to the customer’s loan account and agreed that, although the allocation of principle and interest may change going forward, any additional interest accrued due to the timing of the previous principal payments was nominal.
We strive to always provide customers with all the information they require to make an informed decision on whether or not to enroll in IntelliPayment, whether this is through our marketing collateral, through our enrollment forms which customers sign, or through conversations with our customer support We are always looking to improve, and we appreciate the feedback from all of our customers