Intellipayment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved however as per Intellipayment response my complaint was not made in error. It is a fact that payments were being made late  after the due date (**) Regional Finance would start calling on the **asking where the car payment was. 
 There was also an interest/late fee  charge in Oct.(per my call to Regional on 2/**)  These were the reason that we cancelled Intellipayments services. They resolved my complaint in a timely manner and were
very professional.
Sincerely,
 
[redacted]

We have spoken with the customer with regards to her complaint and were able to reach a resolution.  We reviewed the IntelliPayment Biweekly Plan with the customer and apologized for any earlier miscommunication or misunderstanding with respect to any of the benefits or the fees associated with...

IntelliPayment, as she said she was unaware of the program fee.
We strive to always provide customers with all the information they require to make an informed decision on whether or not to enroll in IntelliPayment, whether this is through our marketing collateral, through our enrollment forms which customers sign, or through conversations with our customer support.  We are always looking to improve, and we appreciate the feedback from all of our customers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The company refunded $399 fee at a prorated rate and also waived the cancellation fee. I expressed my concerns about the selling process, and I do feel like my comments were heard by the company.
Sincerely,
[redacted]

We attempted to reach the customer by phone (###-###-####)  and email ([redacted]) a number of times between 4/**/14 and 4/**/14 per the communication log below. We left a number of voice...

messages but were not able to speak directly with the customer. 
4/**/2014 4:07:16 PM     Called Customer and left a voicemail to confirm we’d processed refund.
4/**/2014 12:31:39 PM   Called customer and left a voicemail asking them to call us to confirm they'd received funds from refund and that we wanted to touch base to ensure that we'd done everything on our end to resolve the issue
4/**/2014 5:53:19 PM     Called customer and left a voicemail. 
4/**/2014 5:54:47 PM     Email Sent to: [redacted]
4/**/2014 10:13:38 AM   Called customer and left a voicemail, also sent an email to [redacted]
4/**/2014 4:38:52 PM     Called customer and left a voicemail. 
4/**/2014 6:56:32 PM     Called customer with no answer
4/**/2014 10:10:08 AM   Called customer and left a voicemail 
4/**/2014 5:07:07 PM     Called customer with no answer
4/**/2014 10:57:32 AM   Called customer with no answer
We wanted to review any earlier miscommunication or misunderstanding with respect to any of the benefits or the costs associated with IntelliPayment.  We refunded $177.45 which was the portion of the customer’s funds that had gone towards the deferred program fee, of which she said she was unaware, on 4/**/14 to the same account that we had on file for the customer. 
We strive to always provide customers with all the information they require to make an informed decision on whether or not to enroll in IntelliPayment, whether this is through our marketing collateral, through our enrollment forms which customers sign, or through conversations with our customer support.  We are always looking to improve, and we appreciate the feedback from all of our customers.

We have spoken with the customer with regard to her complaint and were able to reach a resolution.  We reviewed the IntelliPayment Biweekly Plan with the customer and apologized for any earlier miscommunication or misunderstanding with respect to any of the benefits or the costs associated with...

IntelliPayment.We strive to always provide customers with all the information they require to make an informed decision on whether or not to enroll in IntelliPayment, whether this is through our marketing collateral, through our enrollment forms which customers sign, or through conversations with our customer support.  We are always looking to improve, and we appreciate the feedback from all of our customers.

We have spoken with the customer with regards to his complaint and were able to reach a resolution.  Prior to the complaint being lodged we had spoken to the customer’s wife and agreed to remit a payment to his bank and refund any funds not remitted as part of that payment. 
/>
We apologized for any earlier miscommunication or misunderstanding with respect to the timing of these payments.  We thoroughly reviewed and established that there would be no negative impact on the customer’s credit report or their credit, as according to law, the lender had no issue with the timing by which the payment was made.
We strive to always provide customers with all the information they require to make an informed decision on whether or not to enroll in IntelliPayment.  We are always looking to improve, and we appreciate the feedback from all of our customers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has not been resolved. 
Sincerely,
[redacted]

I was tricked into signing a contract with this company by Major world auto. I financed a vehicle through wells fargo. Major World informed me that of I pay biweekly I would finish the loan faster and gave me a paper to sign for direct withdraws from my bank. There was no mention that this was going to be through a 3rd party company. Our bank account was deducted and I thought that the payments were applied to my car payments only to start receiving collection notices from [redacted]. When I called Intelepay I was reassured that the payment will be made by monday. We'll monday around noon I recieved another collection call for payment. I called intelepay to find out what's going on and immediately the rep starts to blame me. This really tipped me over the edge. How could you blame the victim and to make it worse she had no answers for me. long story short our call ended with her hanging up the phone on me because I demanded my " [redacted]" money back. she was offended by my language. I called back and got the same rep who by now checked and realized that I was right. I asked for a supervisor only to be placed on hold for 9 minutes. Here's where things got crazy. When I tried to express my distress to the supervisor and lodge a complaint about the rep his response was "I sit right next to her and heard her warn you that she was going to hang up. " Wow where on earth am I right now. number 1 he was there but kept me on hold forever. number 2 he was overhearing a conflict and did not lend his help. customer service failed. The supervisor placed me on another extended hold while he looked up the reason my bill wasn't payed. He came back on to inform me he couldn't figure it out and that he is going to transfer me to a manager. The manager didn't have any answers either but he couldn't understand why I'm so upset and advised me to ignore the collection calls from the bank. Really intelepay!! shady business practices

We have spoken with the customer with regards to her complaint and were able to reach a resolution.  We reviewed the IntelliPayment Biweekly Plan with the customer, and based on the benefits that she gains from the program, she decided to remain an active IntelliPayment customer. 
We apologized for any earlier miscommunication or misunderstanding with respect to any of the benefits or the costs associated with IntelliPayment.  We refunded $199.50 which was the portion of the customer’s funds that had gone towards the deferred program fee, of which she said she was unaware.
We strive to always provide customers with all the information they require to make an informed decision on whether or not to enroll in IntelliPayment, whether this is through our marketing collateral, through our enrollment forms which customers sign, or through conversations with our customer support.  We are always looking to improve, and we appreciate the feedback from all of our customers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
The [redacted] called me and he was very courteous and...

suggested that the money would be refunded within two days. It has been refunded. I thank the [redacted] at IntelliPayment for taking an interest in this to resolve this issue. I thank Revdex.com for helping me to get this resolved.
Sincerely,
[redacted]

We attempted to reach the customer via phone and email at the details they provided but unfortunately we were unable to speak with them. The customer’s first car payment has been made and applied to their loan account. There was no negative impact on the customer’s loan account as the...

payment posted within the customer’s grace period. 
The customer’s account with IntelliPayment was cancelled on 8/**/14 when they spoke to one of our Customer Support Representatives prior to this complaint being lodged. No cancellation fee was charged and IntelliPayment will not be debiting the customer’s account going forward. 
We strive to always provide customers with all the information they require to make an informed decision on whether or not to enroll in IntelliPayment.  We are always looking to improve, and we appreciate the feedback from all of our customers.

The issue has been resolved with a full refund.

Every month I get a call at least once a month in regards to my payments being late. They are quick and timely to pull the funds out of my account but not the same in regards to paying the company that loaned me the money. I went with them because my car dealership said it would great and convenient and it hasn't been. Now this is the last straw, they are 6 days over my grace period in being late.

Would like the $177 returned and better clarification for future consumers.

Revdex.com:
At this time, my complaint, ID [redacted] regarding Intellipayment LLC has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I spoke with [redacted] from Intellipayment on Thursday, August **, 2014 and he was...

very professional and courteous. [redacted] informed me that I will be receiving a refund of the $246.88 in 2-3 business days.
Sincerely, 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]