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InterFACE SoNo Reviews (79)

Complaint: [redacted] I am rejecting this response because: The response has been made by the business only to delay the process of the refund check and satisfy the requirements to make a response to the complaintI have waited patiently for approximately months for a refund check and continue to receive responses from the business that the refund check will be sent out as soon as possible or that someone will look into the situation and then never return a response Sincerely, [redacted]

Attached is our response to the complaint submitted by Mrs [redacted]

This is in response to the complaint submitted by Ms [redacted] *** Ms [redacted] did attend a free evaluation meeting with one of our Development Directors on February 19, at our East Brunswick location During the meeting, Ms [redacted] was presented with the option to purchase a photo-shoot package for her son The packages discussed with clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio time The packages discussed are always optional Ms Ms [redacted] decided to purchase a outfit, image photo-shoot for her son for $1, The photo-shoot was scheduled to be completed March 1, Ms [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period 100% of our clients who do correctly follow the refund policy will receive a full refund as promised We have expedited a refund check (#11952) for the full amount to be sent to Ms*** We apologize for any inconvenience the delay may have caused her Out of good faith we are trying to resolve any issues that were made aware to us after the merchant switch occurred with our accounting department Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish We are available to answer any questions that they may have regarding InterFACE or the services we provide We are sorry that Ms*** decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future Respectfully submitted, [redacted] Client Services

Attached is our response to the complaint submitted by Ms [redacted] ***

Complaint: [redacted] I am rejecting this response because: I keep hearing the same thing from InterFace, we will refund but for some reason the check never surfaces in the mailI have been hearing this even for the past monthscan they provide a date when the check was mailedI really think this back and forth is becoming to much Sincerely, [redacted] ***

This is in response to the complaint submitted by [redacted] *** 0.0001pt;">Ms [redacted] did attend a free evaluation meeting with one of our Development Directors on November 5, at our Gaithersburg locationDuring the meeting, Ms [redacted] was presented with the option to purchase a photo-shoot package for herselfThe packages discussed with clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio timeThe packages discussed are always optionalMs [redacted] decided to purchase a outfit, image photo-shoot for her for a promotional rate of $The photo-shoot was scheduled to be completed November 16, Ms [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period100% of our clients who do correctly follow the refund policy will receive a full refund as promisedWe have expedited a refund check (#***) for the full amount to be sent to Ms***We apologize for any inconvenience the delay may have caused her Our Client Services Department is open seven days a week for our clients’ convenience, and she can speak with us about any further concerns at any point that she wishesWe are available to answer any questions that she may have regarding InterFACE or the services we provideWe are sorry that Ms [redacted] decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future Respectfully submitted, [redacted] Client Services

This is in response to the complaint submitted by Ms black;"> [redacted] *** The [redacted] family did attend a free evaluation meeting with one of our Development Directors on February 24, at our South Norwalk locationDuring the meeting, the [redacted] family was presented with the option to purchase a photo-shoot package for Ms***The packages discussed with clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio timeThe packages discussed are always optionalMrs [redacted] decided to purchase a outfit, image photo-shoot package for her daughter at a promotional value of $The photo-shoot was scheduled to be completed on March 9, The [redacted] family did attend and complete the photo-shootThe full staff was hired and paid for their time and expertise in order to complete the photo-shootOur stylists are world class creative professionals who are experienced in working with models and preparing them for photo-shootsIt is in ours as well as our clients’ best interest to provide only the very best of service The [redacted] family then proceeded to meet with a Marketing Director on March 13, 2013, and decided to purchase a one year marketing membership at a promotional value of $As soon as Mrs [redacted] decided on moving forward with the marketing, InterFACE immediately began working on preparing her daughter’s photographsThis consists of sending out the photographs to be edited and professionally airbrushed to touch up any flawsWe then proceed to print the composite cards and headshots to be sent to industry professionalsWhen we use the term “industry professionals” we are referring to the talent management companies, casting directors and talent agents we have built relationships with InterFACE does not and cannot promise any level of success in this industryThis is because we do not dictate which of our clients the industry professionals we are promoting them to decide to represent or partner withWe do not provide or promise jobsWe simply provide a service to our clients through which they will be visible to the more than industry professionals searching for talentInterFACE feels that as long as the client has realistic goals and expectations, they can be successful through our marketing effortsIn fact, more than 80% of our clients receive at least one industry professional request, which is an extremely high success rate in such a competitive industryHowever, no guarantee was made by any member of the InterFACE staff that she would be selected to be a model or spokesman for any companyIt is further ensured that each and every client understand this since it is reiterated verbally in the evaluation meeting and also outlined in the Professional Services Agreement that Mrs***s signed We do not understand why Ms [redacted] is asking for a refund for the services provided We provided her with the same marketing efforts that have led to success for many, many other clients We understand it may be disappointing when certain levels of success are not achieved, or not achieved as expeditiously as he/she may have hoped; however, every service contracted was rendered and every promise made, fulfilled In the time that Ms [redacted] has been marketed, she’s been marketed to numerous industry professionalsThis has resulted in submissions (requests for her composite card from an agency or talent company) and auditions callsMoreover, this client declined all three of the three bookings for which distinguished industry professionals specifically requested for herHow are we able to assist the client with getting bookings and auditions if every opportunity they are given is declined by the clientAlthough there was no promise of success, there is activity on her account, but it does get harder for us to accommodate the client if they deny every opportunity they are givenA sample of the activity on Ms [redacted] account can be provided that will clearly show that we have actively marketed herWe still have sufficient time left to market Ms [redacted] and will continue to do so Since services were rendered for the photo-shoot and marketing membership, and finances were expended on behalf of Ms***, no refund is dueWe have contacted the [redacted] family to clarify any misconceptions that they have of InterFACE or the services that we provide, but were unable to reach them We encourage Mrs [redacted] at ###-###-#### so we can go ahead and clarify any misconceptions she may have We also encourage Mrs [redacted] to get in contact with us, since the complaint was filed by the year old client and would not be able to speak to her since she’s a minor Respectfully submitted, [redacted] Client Services

This is in response to the complaint submitted by Mr*** ***
We had expedited the refund check (#***) to be sent to the *** familyWe were in the process of mailing out the check but, unfortunately, we have encountered significant clerical
errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiouslyWe advise Mr*** to bear with us and he will be receiving the check shortlyWe apologize for any inconvenience the delay may have caused Mr***
Respectfully submitted,
*** ***
Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This is in response to the complaint submitted by Mr*** ***
Mr*** claims in his response that we only replied to fulfill the criteria of replying to his complaint, which is not true. We take every complaint seriously and what is stated as an answer is to satisfy the customer and resolve the issue on hand, not to meet the requirements, as Mr. *** claims. As mentioned earlier, the refund check (#***) was expedited to be sent out but significant clerical errors during recent employee turnover in our accounting department caused some delays We understand Mr***’s concern and are working diligently to rectify the situation. The check was sent out on April 17, 2014. We apologize if the delay caused Mr*** any inconvenience.
Respectfully submitted,
*** ***
Client Services

This is in response to the complaint submitted by *** *** ***
*** *** did attend a free evaluation meeting with one of our Development Directors on March 27, at our *** location. During the meeting, *** *** was presented with the option to
purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio time The packages discussed are always optional. *** *** decided to purchase a outfit, 48 image photo-shoot for her daughter at a value of $775. The photo-shoot was scheduled to be completed May 10,
*** *** decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We apologize for any inconvenience the delay may have caused her and we are working diligently to rectify the situation
Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point
that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry *** *** decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future
Respectfully submitted,
*** ***
Client Services

This is in response to *** *** ***
An expedited refund check (#***) to the address
provided and confirmed by Ms*** has been sent on March 14, after
confirming with our accounting departmentWe advice Ms*** to allow enough mail
time for the check to arriveIf she has any concerns, she may contact us at
any timeWe apologize if the delay caused Ms*** any inconvenienceAlso,
our Client Services Department is available seven days a week to answer any
questions she may have
Respectfully submitted,
*** ***
Client Services

This is in response to the complaint submitted by Ms[redacted]
"margin-bottom: 0.0001pt;">Ms[redacted] did attend a free evaluation meeting with one of our Development Directors on January 21, at our South Norwalk locationDuring the meeting, Ms[redacted] was presented with the option to purchase a photo-shoot package for herselfThe packages discussed with clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio timeThe packages discussed are always optionalMs[redacted] decided to purchase a outfit, image photo-shoot package for $The photo-shoot was scheduled to be completed on January 27,
Ms[redacted] did attend and complete the photo-shootThe full staff was hired and paid for their time and expertise in order to complete the photo-shootOur stylists are world class creative professionals who are experienced in working with models and preparing them for photo-shootsIt is in ours as well as our clients' best interest to provide only the very best of service
Ms[redacted] then proceeded to meet with a Marketing Director on January 31, 2013, and decided to purchase a two year marketing membership for $1,As soon as Ms[redacted] decided on moving forward with the marketing, InterFACE immediately began working on preparing her photographsThis consists of sending out the photographs to be edited and professionally airbrushed to touch up any flawsWe then proceed to print the composite cards and headshots to be sent to industry professionalsWhen we use the term "industry professionals" we are referring to the talent management companies, casting directors and talent agents we have built relationships with
Referring InterFACE as a "fraudulent company" is completely without merit and not true. InterFACE does not and cannot promise any level of success in this industryThis is because we do not dictate which of our clients the industry professionals we are promoting them to decide to represent or partner withWe do not provide or promise jobsWe simply provide a service to our clients through which they will be visible to the more than industry professionals searching for talentInterFACE feels that as long as the client has realistic goals and expectations, they can be successful through our marketing effortsIn fact, more than 80% of our clients receive at least one industry professional request, which is an extremely high success rate in such a competitive industryHowever, no guarantee was made by any member of the InterFACE staff that she would be selected to be a model or spokesman for any companyIt is further ensured that each and every client understand this since it is reiterated verbally in the evaluation meeting and also outlined in the Professional Services Agreement that Ms[redacted] signed
Ms[redacted] mentions that the three day cancellation policy did not make sense to her solely because "how can anyone know they should cancel within three days without going through the whole process of preparing a portfolio
." Our three day cancellation policy is enough time for someone to actually go over the agreement, and get any questions and concerns answered by our Client Services DepartmentAs far as preparing your portfolio is concerned, one can't simply render all services, then change their mind and demand a refund
In the time that Ms[redacted] has been marketed, she's been marketed to numerous industry professionalsThis has resulted in submissions (requests for her composite card from an agency or talent company) and auditions and one bookingAlthough there was no promise of success, there is activity on her accountA sample of the activity on Ms[redacted] account can be provided that will clearly show that we have actively marketed herWe still have sufficient amount of time left to market Ms[redacted] and will continue to do so
We do not understand why Ms[redacted] is asking for a refund for the services provided. We provided her with the same marketing efforts that have led to success for many, many other clients. We understand it may be disappointing when certain levels of success are not achieved, or not achieved as expeditiously as he/she may have hoped; however, every service contracted was rendered and every promise made, fulfilled
We strongly urge Ms[redacted] to contact our Client Services department, which is open seven days a week for our clients' convenience, so that we may be able to clarify any misconceptions that she has of InterFACE or the services that we provide. Since services were rendered for the photo-shoot and marketing membership, and finances were expended on behalf of Ms[redacted], no refund is due
Respectfully submitted,
[redacted]
Client Services

This is in response to the complaint submitted by Ms. [redacted].
The [redacted] family did attend a free evaluation meeting with one of our Development Directors on May 11, 2013 at our Framingham location. During the meeting, Ms. [redacted] was presented with the option to...

purchase a photo-shoot package for her son. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. Ms. [redacted] decided to purchase a 4 outfit, 48 image photo-shoot package for her son for $1,225. The photo-shoot was scheduled to be completed May 18, 2013.
Ms. [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#13921) for the full amount and have been sent it to Ms. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family. We have unfortunately encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.
Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the Ms. [redacted] decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future.
Respectfully submitted,
[redacted]
Client Services

Attached is our response to the complaint submitted by Ms. [redacted].

This is in response to the complaint submitted by Ms.
black;">[redacted].
The [redacted] family did attend a free evaluation meeting with one of our Development Directors on February 24, 2013 at our South Norwalk location. During the meeting, the [redacted] family was presented with the option to purchase a photo-shoot package for Ms. [redacted]. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. Mrs. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot package for her daughter at a promotional value of $775. The photo-shoot was scheduled to be completed on March 9, 2013.
The [redacted] family did attend and complete the photo-shoot. The full staff was hired and paid for their time and expertise in order to complete the photo-shoot. Our stylists are world class creative professionals who are experienced in working with models and preparing them for photo-shoots. It is in ours as well as our clients’ best interest to provide only the very best of service.
The [redacted] family then proceeded to meet with a Marketing Director on March 13, 2013, and decided to purchase a one year marketing membership at a promotional value of $400. As soon as Mrs. [redacted] decided on moving forward with the marketing, InterFACE immediately began working on preparing her daughter’s photographs. This consists of sending out the photographs to be edited and professionally airbrushed to touch up any flaws. We then proceed to print the composite cards and headshots to be sent to industry professionals. When we use the term “industry professionals” we are referring to the talent management companies, casting directors and talent agents we have built relationships with.
InterFACE does not and cannot promise any level of success in this industry. This is because we do not dictate which of our clients the industry professionals we are promoting them to decide to represent or partner with. We do not provide or promise jobs. We simply provide a service to our clients through which they will be visible to the more than 250 industry professionals searching for talent. InterFACE feels that as long as the client has realistic goals and expectations, they can be successful through our marketing efforts. In fact, more than 80% of our clients receive at least one industry professional request, which is an extremely high success rate in such a competitive industry. However, no guarantee was made by any member of the InterFACE staff that she would be selected to be a model or spokesman for any company. It is further ensured that each and every client understand this since it is reiterated verbally in the evaluation meeting and also outlined in the Professional Services Agreement that Mrs. [redacted]s signed.
We do not understand why Ms. [redacted] is asking for a refund for the services provided.  We provided her with the same marketing efforts that have led to success for many, many other clients.  We understand it may be disappointing when certain levels of success are not achieved, or not achieved as expeditiously as he/she may have hoped; however, every service contracted was rendered and every promise made, fulfilled.
In the time that Ms. [redacted] has been marketed, she’s been marketed to numerous industry professionals. This has resulted in 3 submissions (requests for her composite card from an agency or talent company) and 4 auditions calls. Moreover, this client declined all three of the three bookings for which distinguished industry professionals specifically requested for her. How are we able to assist the client with getting bookings and auditions if every opportunity they are given is declined by the client. Although there was no promise of success, there is activity on her account, but it does get harder for us to accommodate the client if they deny every opportunity they are given. A sample of the activity on Ms. [redacted] account can be provided that will clearly show that we have actively marketed her. We still have sufficient time left to market Ms. [redacted] and will continue to do so.
Since services were rendered for the photo-shoot and marketing membership, and finances were expended on behalf of Ms. [redacted], no refund is due. We have contacted the [redacted] family to clarify any misconceptions that they have of InterFACE or the services that we provide, but were unable to reach them.  We encourage Mrs. [redacted] at ###-###-#### so we can go ahead and clarify any misconceptions she may have.  We also encourage Mrs. [redacted] to get in contact with us, since the complaint was filed by the 15 year old client and would not be able to speak to her since she’s a minor.  
Respectfully submitted,
[redacted]
Client Services

Complaint: [redacted]
I am rejecting this response because: The response has been made by the business only to delay the process of the refund check and satisfy the requirements to make a response to the complaint. I have waited patiently for approximately 6 months for a refund check and continue to receive responses from the business that the refund check will be sent out as soon as possible or that someone will look into the situation and then never return a response.  
Sincerely,
 
[redacted]

Attached is our response to the complaint submitted by Mrs. [redacted].

This is in response to the complaint submitted by Ms. [redacted].
Ms. [redacted] did attend a free evaluation meeting with one of our Development Directors on February 19, 2014 at our East Brunswick location.  During the meeting, Ms. [redacted] was presented with the option...

to purchase a photo-shoot package for her son.  The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time.  The packages discussed are always optional.  Ms Ms. [redacted] decided to purchase a 4 outfit, 96 image photo-shoot for her son for $1,225.  The photo-shoot was scheduled to be completed March 1, 2014.
Ms. [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period.  100% of our clients who do correctly follow the refund policy will receive a full refund as promised.  We have expedited a refund check (#11952) for the full amount to be sent to Ms. [redacted].  We apologize for any inconvenience the delay may have caused her.  Out of good faith we are trying to resolve any issues that were made aware to us after the merchant switch occurred with our accounting department.
Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish.  We are available to answer any questions that they may have regarding InterFACE or the services we provide.  We are sorry that Ms. [redacted] decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future.
Respectfully submitted, 
[redacted]
Client Services

This is in response to the complaint submitted by [redacted].
0.0001pt;">Ms. [redacted] did attend a free evaluation meeting with one of our Development Directors on November 5, 2013 at our Gaithersburg location. During the meeting, Ms. [redacted] was presented with the option to purchase a photo-shoot package for herself. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. Ms. [redacted] decided to purchase a 1 outfit, 48 image photo-shoot for her for a promotional rate of $450. The photo-shoot was scheduled to be completed November 16, 2013.
Ms. [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to Ms. [redacted]. We apologize for any inconvenience the delay may have caused her.
Our Client Services Department is open seven days a week for our clients’ convenience, and she can speak with us about any further concerns at any point that she wishes. We are available to answer any questions that she may have regarding InterFACE or the services we provide. We are sorry that Ms. [redacted] decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future.
Respectfully submitted,
[redacted]
Client Services

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Description: Talent Listing Service, Talent Representation

Address: 35 N Water St, Norwalk, Connecticut, United States, 06854-2227

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