InterFACE SoNo

Review: They call daily, even when we ask them not to. They call my cell phone, and also call my husbands. They ask to speak to our child, who is 11.

My husband was approached multiple times by representatives of this company while he was walking in six flags with our son. Our son is 11 years old. If it had been me they had approached, I would not have spoken to them. My husband was unaware of companies like this, and their practices. After the third attempt by this company expressing interest in our son because he "had the look", he then gave our information for them to contact us.

After receiving the initial phone call from this company,I informed them I would not agree to anything until I had a chance to look up the company online. They had also asked to directly speak to our child, who is 11. We have both informed the callers that our son is 11, yet they always say their information has him as being 22 years old.

The main part of this complaint is that they continue to call both mine and my husbands cell phones daily. If we answer, they still ask to speak directly to our child. We inform them repeatedly that he is a minor, and that we do not wish to participate, please stop calling. This does not seem to work, since both of our cell phones still get these calls daily, sometimes more then once. If we do not answer phone, they do not leave a message. They do not give correct information, and never hint that it will cost us money for participation. Desired Settlement: We just want them to stop calling our phones.

Stop pursuing our minor child.

Business

Response:

Business Response /* (1000, 5, 2013/06/03) */

This is in reply to the complaint filed by Mrs. [redacted]. The [redacted] family did request to be called about setting up a free evaluation and provided us phone numbers to reach them at. We generally do not leave messages and prefer to actually speak to a live person. After several attempts at calling the number the [redacted] provided, we were able to reach a person at the residence. Our records incorrectly listed the person interested in the free evaluation as being a 22 year old. Mrs. [redacted] correctly stated that the person we were trying to reach was not 22 years of age but was actually 11 years old.

We were told of the incorrect age and that they were no longer interested in the free evaluation they previously requested. We have removed the [redacted]'s numbers from our system so they will not be receiving any additional calls.

We do apologize for the numerous calls but as stated, we only called the numbers provided to us because we were requested to do so. We do disagree with the contention that we continued to call them after they asked us not to. Our records indicate that when they did ask to have the numbers removed, we did so that day. It is possible that they did continue to receive calls that day but by the close of business, the numbers were removed from our system.

We encourage the [redacted] family to contact us if they once again become interested in speaking to anyone about getting started in acting or modeling.

Respectfully Submitted,

Client Services

Review: I HAVE BEEN RECEIVING NONSTOP PHONE CALLS FROM THIS AGENCY SINCE I GAVE THEM MY PHONE NUMBER AT THE SOLOMAN POND MALL ONE AFTERNOON. THE REPRESENTATIVE SAID THERE WAS NO OBLIGATION AND IF WHEN THEY CALLED TO FOLLOW UP THAT IF WE WERE NOT INTERESTED JUST TO TELL THEM THAT.DESPITE A CALL LAST SATURDAY ON JUNE 8TH, RESULTING IN ME ASKING TO BE TAKEN OFF THEIR TELEPHONE CALL LIST, THEY CONTINUE TO CALL.THE REPRESENTATIVE ON THE PHONE WAS RUTHLESS, ASKING ME REPEATEDLY WHY I WANT TO BE REMOVED. I EXPLAINED THAT I AM NOT INTERESTED IN THEIR SERVICE MANY TIMES ONLY TO BE CALLED AGAIN TODAY!!!!

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I WISH FOR THEM TO STOP CALLING !!I HAVE ASKED TO BE TAKEN OFF THE PHONE CALL LIST !

Business

Response:

Business Response /* (1000, 5, 2013/06/20) */

This is in reference to the complaint field by [redacted]. InterFACE never cold calls people. All calls are generated from requests by potential clients. They would have had to provide us a number to call or we would not have called them.

Our records do indicate that we have a request form that was filled out at the Soloman Pond mall. We were provided information to us to be called about setting up a free evaluation. At that time, she provided us a phone number to reach them.

We generally do not leave messages and prefer to actually speak to a live person and that is why we made several attempts. We only called the numbers because we were requested to do so. Since now being asked not to call we have removed their numbers from the system so they should not be receiving any additional calls.

We do apologize for the numerous calls but as stated, we only called the numbers provided to us because we were requested to do so.

We encourage the [redacted] that if she is interested in speaking to anyone about getting started in acting or modeling to give us a call.

Respectfully Submitted,

Client Services

Review: No response despite several inquiries requesting information from InterFACE.

Signed my son up at IntrFACE early December 2012 and since then had very little contact from the company. I requested a talent activity report 4/2/13 and got no response. I called them three weeks later requesting it and confirmed my email address, still nothing. I resent yet another request 5/15/13 and again got no response. Both times I receive a confirmation email that they received my request and allow 7 business days for a reply. I was shopping at the Natick Mall last month and was approached by the InterFACE reps there. I explained the above situation and a rep took down my name and email and promised to check with [redacted] at the corporate office and get back to me. Of course, I did not get a response.

Desired Settlement: I am VERY DISAPPOINTED that I fell for your high pressure sales and wrote out large checks to your company. It was a TOTAL waste of my money and time. I understand you are not guaranteeing my son any gigs, but the numerous requests should not be ignored. That's just poor service that I paid for in advance. I am seeking a refund for the lack of my two-year service agreement. Customer service should NEVER be this bad!!

Business

Response:

Business Response /* (1000, 5, 2013/06/19) */

Ms. [redacted] did attend a free evaluation meeting with one of our Development Directors on January 12, 2013 at our Framingham location. During the meeting, Ms. [redacted] was presented with the option to purchase a photo-shoot package. Ms. [redacted] decided to purchase a photo-shoot package for her son. It was scheduled to be completed on January 13, 2013 which they did attend.

Ms. [redacted] is a valued customer of ours and we did speak to Ms. [redacted] and addressed her concerns about reaching customer service and receiving activity reports. We provided Ms. [redacted] a direct line into our department as well as the most recent activity report. It is our desire that she receives the best of service and feels confident that we are concerned about her son's success.

We have spoken to Ms. [redacted] on several occasions and believe we have satisfied her concerns. We have also provided her to direct contacts with our staff if she should have any additional questions. We look forward to working with Ms. [redacted]'s son and hope for much success.

Respectfully submitted,

Client Services

Review: They offered a total free service to take pictures of my children and make an outfit to look for talent seekers, for advertisements or similar. After that, we went to their offices, but they didn't make the photo shots. There, they took personal information of us, and ask me for applying for an extra service, called Project Reality, to expand the expose of our children outfit and get more possibilities to find a talent seeker. This extra service has an additional cost after the second month, so I took it.

After that, we had the interview with the Development Director, who explained all the service and process and then show us the prices to take the service of the outfit. This is the service that they said that is free at the very first time. I said that I would like to think about it and answer about our decision later. So, she said that we should go to the office to sign a contract and we cannot do it by phone and instead of that, she offered me to sign the contract and cancel it by phone later if I change my mind. Meanwhile, I read carefully the contract, and I found that the request of cancellation must be in writing and received or postmarked, via certified within 3 days of the execution. I signed the contract, went back home and search more information about InterFACE that night. After that, I cancelled the the service the next morning as the contract says.

Then I called to cancel the Project Reality service and I could do it after a lot of calls and voice messages. I also called to InterFACE to make sure that they received the service cancellation in time, and they told me that everything is in order to proceed with the refund.

I should received this check, according to the contract on september 4th of 2013, but I didn't. So, I called several times (more than 5) during the last month asking for my refund and they say that they are having a delay cause to internal issues but that I'll have it, but they never can let me talk to the responsible of this payments.Desired Settlement: The company should obey the contract and send me the check immediately for the total amount that I paid.

Review: YOU ARE GOING TO GET YOUR MONEY BACK, I JUST CANT TELL YOU WHEN.- it has almost been a YEAR. I signed my son up for Interface services (a photo-shoot), paid $1200.00 and signed a contract in which I had 3 days to post a registered receipt letter rescinding my contract. I decided not to go through and met their terms legally. Their company agrees I met their terms and that they owe me the $1200.00 the complaint is that they are not paying me the money back. They keep saying they are sending it out but dont. In April it will be 1 year that they have held onto my $1200.00. I call several times a month and am met with lies. Their Client service department will not let you speak to anyone else and just reply that they emailed management or accounting and that I will get my money back but I never do. A year. I am about to take this company to court. They have no regard for the fact they have stolen $1200.00. Again, they claim it is not stealing because they say I will get my money back but they just cant tell me when. Company shows up as : MANAGEMENT, CONSULTING AND PUBLIC RELATIONS SERVICE on credit card.Desired Settlement: I want my money back. There is no dispute that they owe me this money, they are simply not paying it. They will tell you they owe me this money and I have the (required) registered receipet letter that was sent within 3 days to prove it.

Business

Response:

This is in response to the complaint submitted by Ms. [redacted].

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on May 11, 2013 at our Framingham location. During the meeting, Ms. [redacted] was presented with the option to purchase a photo-shoot package for her son. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. Ms. [redacted] decided to purchase a 4 outfit, 48 image photo-shoot package for her son for $1,225. The photo-shoot was scheduled to be completed May 18, 2013.

Ms. [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#13921) for the full amount and have been sent it to Ms. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family. We have unfortunately encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.

Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the Ms. [redacted] decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future.

Respectfully submitted,

Client Services

Review: This company is a switch and bait company. We were told that they would market our child and did not do this at all. They guaranteed that they would promote our child to get work and could not wait to work with him and for him. I have been trying to get in Contact with [redacted] for 7 months and have not spoken to her since she coerced us into getting a four year package. we spent $3,695 dollars total to not have anything done for us. we spent $2,200 on marketing that was not done and 1,495 on a picture package pushed on us by [redacted] M. [redacted] This company is a complete scam. They give you the run around when you try to call and get some answers. They will also try to send you to auditions to agencies that will represent you, but you can do that on your own. I have asked them to fix my child's profile and they have not done so. The profile is also very amateur and not professional looking at all. It was a big waste of money. They have mad no effort to try to resolve the issues I have approached them with. The whole process with them was for money and they were very pushy about the packages which they make sure is done within three days. I later found out they pushed to do everything within those three days because you only have three days to cancel the contract, which I was not told about at all when we went over the contracts briefly with the three representatives we spoke to.

Product_Or_Service: Photo shoot package and online marketing service

Account_Number: XXXXXXXXX talent #

Desired Settlement: DesiredSettlementID: Refund

I would like my money back for the whole package pictures and marketing ($3,695) because my child was not marketed. The pictures taken of my child were not used in the profile and the one that does appear looks bad, which I reported.I have been trying to resolve issues since January 2013 and there is still three and a half more years left to the contract. I do not want to my child to be a part of this company anymore. We were fooled and our child was used as bait so they can get money.

Business

Response:

Business Response /* (1000, 8, 2013/08/07) */

This is in response to the complaint submitted by Ms. [redacted]

Ms. [redacted] did attend a free evaluation meeting with one of our Development Directors on December 19, 2012 at our Framingham location. During the meeting, Ms. [redacted] was presented with the option to purchase a photo-shoot package for her son. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. Ms. [redacted] decided to purchase a 5 outfit, 150 image photo-shoot for her son at a promotional rate of $1,495. It was scheduled to be completed on December 21, 2012.

Ms. [redacted]' statement that she was pressured into purchasing a photo-shoot package is not true. We allow our clients to take all the time they need to review the agreement before making a decision. If asked, we also allow our clients to take the agreement home when necessary, and have had many clients that have come back upon doing so with the decision to move forward. Furthermore, a client that is scheduled within the three day cancellation period has the same right to follow the cancellation policy as do clients who are scheduled past it, as long as services are not rendered. If Ms. [redacted] did not feel comfortable taking the photo-shoot on the scheduled date, she could have easily rescheduled it before making her final decision.

The [redacted] family did attend and complete the photo-shoot on the scheduled date. The full staff was hired and paid for their time and expertise in order to complete the photo-shoot. Our stylists are world class creative professionals who are experienced in working with models and preparing them for photo-shoots. It is in ours as well as our clients' best interest to provide only the very best of service.

Ms. [redacted] then proceeded to meet with a Marketing Director on December 22, 2012 and decided to purchase a four year marketing package at a promotional rate of $2,200. As soon as she decided on moving forward with the marketing, InterFACE immediately began working on preparing her son's photographs. This consists of sending out the photographs to be edited and professionally airbrushed to touch up any flaws. We then proceed to print the composite cards and headshots to be sent to industry professionals. When we use the term "industry professionals" we are referring to the talent management companies, casting directors and booking agents we have built relationships with. Also, we prepare an online profile to be used to market her son, in addition to sending out promotional packages.

InterFACE does not and cannot promise any level of success in this industry. We provide a service to our clients through which they will be visible to the more than 200 industry professionals searching for talent. We do not provide or promise jobs. This is because we do not dictate which of our clients the industry professionals we are promoting them to decide to represent or partner with. InterFACE does feel however, that as long as the client has realistic goals and expectations, they can be successful through our marketing efforts. In fact, more than 80% of our clients receive at least one industry professional request, which is an extremely high success rate in such a competitive industry. However, no guarantee was made by any member of the InterFACE staff that he would be selected to be a model or spokesman for any company. It is further ensured that each and every client understand this since it is reiterated verbally in the evaluation meeting and also outlined in the Professional Services Agreement that Ms. [redacted] signed.

InterFACE does not limit the opportunities that we think would benefit our clients. When our Promotions Team sends Ms. [redacted] to a specific agency it is because we have connections within certain agencies that can prove to be valuable to a client who is attempting to see success in this industry. Relationships with exclusive agents or agencies can greatly aid a client in their search for opportunities, and that is exactly what InterFACE strives for.

We do not understand why Ms. [redacted] is asking for a refund for the services provided. We provided this client the same marketing efforts that have led to success for many, many other clients. The online profiles that we create have continuously proven to be successful when promoting clients to industry professionals and InterFACE would not risk its reputation by utilizing sub par profiles for our clients. We understand it may be disappointing when certain levels of success are not achieved, or not achieved as expeditiously as he/she may have hoped; however, every service contracted was rendered and every promise made, fulfilled.

InterFACE is extremely concerned with our clients' satisfaction and the relationships we build with them. Since receiving the complaint, we have reached out to Ms. [redacted] directly in order to discuss the matter further and address every concern that she had regarding her son's account. In the spirit of good client relations we have made her an offer that we feel is more than fair. Ms. [redacted] is currently discussing the options we provided her with her husband and we are awaiting their response. We have provided her with our full contact information so that she can contact us with any questions or concerns. InterFACE will continue to market Ms. [redacted]' son and is looking forward to a long-standing relationship with her and her family.

Respectfully submitted,

Client Services

Consumer Response /* (3000, 10, 2013/08/13) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I do not accept the settlement offered. My child's profile does not look professional at all which I discussed with the company and asked them to fix. Also I was pressured into buying the four year contract. When I was speaking to to the representative who offered this settlement she noted that she did not even know that we were will to travel with our son, which she should have known. This was discussed when we signed up and it shuold have been noted within the company profile. I find it very unprofessional that they did not know that their client was willing to travel and what was promised to us when we entered this agreement. Like I have previously mention I would like my money back for marketing because no efficient and effective marketing was done for my child. We did not reach a mutually satisfactory resolution. I emailed [redacted] back that I did not accept her offer and of course I did not get a response back.

This is what was offered to me:

Dear Mrs. [redacted];

My name is [redacted] and I am the Manager of the Client Services Department at InterFACE. We received a complaint through the Revdex.com regarding the marketing we are currently completing for [redacted] Please contact me at (XXX)-XXX-XXXX so that I can discuss the matter with you further and attempt to reach a mutually satisfactory resolution. Thank you for your time and consideration and I look forward to speaking with you.

Dear Ms. [redacted],

Thank you very much for taking the time to speak with me today. I am emailing you to confirm that InterFACE will be willing to restart [redacted] marketing term in the spirit of good client relations. InterFACE will be providing you with additional options of headshots for you to choose from and the term will only restart when the new headshot is ready to be promoted. InterFACE will also be expanding the reach of [redacted] marketing to our other locations. Finally, you will be able to reach me directly regarding anything concerning [redacted] account. If you have any questions please do not hesitate to contact me. Thank you very much for your time and consideration.

Client Services

InterFACE Holdings Group LLC.

East Brunswick, NJ XXXXX

Tel: XXX-XXX-XXXX ext. 1127

Fax: XXX-XXX-XXXX

[redacted]@nj.interfacenetwork.com

www.interfacenetwork.com

What I emailed [redacted] after her offer:

Hi [redacted] I have talked it over with my child's father and we honestly just want our money back. I know that you said that you could not give us our money back because of the three day clause, but I do not believe that to be so. You have hundreds of clients and many locations so I know I should be able to get my money back. Your companies end of the contract was not met and we are supposed be reaching a mutually satisfactory resolution and I am not satisfied with what you proposed. I am only asking for the money that was spent on marketing back because that is where your company did not come through. I do not see why it is such a big deal for you not to give me my money back.

Thank You,

Business Response /* (4000, 12, 2013/08/21) */

This is in response to the reply of Ms. [redacted]

InterFACE employs only industry professional hair and makeup artists. Our stylists are world-class, creative professionals who are experienced in working with models and preparing them for photo-shoots. It is in ours, as well as our client's best interest to provide only the very best of service. InterFACE would not hire professionals who would provide any services that do not reach the high standards we have set for ourselves in order to be successful in this industry. InterFACE has a reputation to uphold with the professionals that we send our clients' photographs to and therefore, would not utilize any images that were less than exceptional. InterFACE feels strongly that we can successfully market the photographs of Ms. [redacted]' son through the profile that we have set up for him.

We do not understand why Ms. [redacted] states that she was pressured into signing the four-year marketing agreement. We allow our clients to take all the time they need to review the agreement before making a decision. We also allow our clients to take the agreement home when necessary, and have had many clients that have come back upon doing so with the decision to move forward. Furthermore, we provide our clients with three full days to be able to cancel their agreement and receive a full refund so that they can have ample time to decide if they want to move forward with the services.

Ms. [redacted] signed an agreement for a service provided by our Massachusetts office. Her son's online profile was available to agencies and casting directors throughout the North East but did not yield the results we had hoped for. The offer that we made to market her son from our other locations was made in the spirit of good client relations. We do not understand why Ms. [redacted] is asking for a refund for the services provided. We provided this client the same marketing efforts that have led to success for many, many other clients. We understand it may be disappointing when certain levels of success are not achieved, or not achieved as expeditiously as he/she may have hoped; however, every service contracted was rendered and every promise made, fulfilled. Since services have been rendered, and finances expended on behalf of Ms. [redacted], no refund is due. We have provided Ms. [redacted] with our full contact information and strongly urge her to contact us if she wishes to discuss the matter further or decides to reconsider.

Respectfully submitted,

Client Services

Review: On August 18th, I had an appointment with my 14-year old daughter with Interface in CT. They had told her that she will have a photo shoot and then that the photos will be sent out to big industries and that she would be contracted by big stores (i.e [redacted]'s). But it all seemed so suspicious. The lady that I was working with put so much pressure on me and my husband to sign the contract, and so I fell for it and I did. She told me that I can cancel the contract in the following 3 days. So the next day I wrote them a letter and sent it through certified mail because that was one of the requirements in order to cancel. After 2 weeks I started to call them to see what was going on with my refund. I was told by one of the representatives that the check had already been mailed, but I never got it. It's more than three months now and I have not received my refund yet. And every time I call, they kept saying that they were going to check my case in the system and that they will give me a call back. Unfortunately, that wasn't true because they never called back. Nor did they send me the check. Last week I was trying to get in contact with the manager, but it seemed to be impossible. After many calls, I was finally able to speak to her, but we got disconnected, supposedly. Since then, I have been asking to be transferred to her voicemail since she's not taking my phone calls. I left her a few messages with a no reply back. I'm so frustrated because I feel like my money is gone in vane. This is like a nightmare for me. If anyone knows what I can do in order to recover my money please do contact me at [redacted]. Thank you.Desired Settlement: All I want is my money back.

Business

Response:

This is in response to the complaint submitted by Ms. [redacted]

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on August 18, 2013 at our South Norwalk location. During the meeting, Ms. [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. Ms. [redacted] decided to purchase a 3 outfit, 48 image photo-shoot for her daughter for a promotional rate of $775. The photo-shoot was scheduled to be completed August 25, 2013.

The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to Ms. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family.

Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.

Respectfully submitted,

Client Services

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I want my money back. I don't want to deal with them at all. Why they take so long to refund my money?, I have been paying interest on that money because I paid with my credit card. Interface don't care about their customers' financial situations. I want my money back as soon as possible please.

Sincerely,

Review: I am writing this complaint on-behalf of my 2 year old daughter who was scouted by the company Interface. We attended a meeting with the company at their new [redacted] offices in [redacted] on the 18th June 2014 at 8pm. They made great promises about introducing [redacted] into the modelling /advertisement industry. They told us that we would first need to pay for a photo shoot package, of which we ended up paying $975.00 for the 2 outfits + headshots photo shoot package. That same evening we read reviews online and realized that the company had a bad reputation. We also read through the contract that we had signed and saw that in order for us to cancel we had to do so in writing within 3 days of our execution of the agreement. The contract also stated that if we complied with the cancellation policy, the company is obligated to refund our money within 30 days of receiving the cancellation letter. On the 19th June 2014, I posted a postmarked cancellation letter via [redacted] of which [redacted] went to deliver the letter on the 20th June 2014 (weekend) and no one was available to sign for it. [redacted] delivered the letter on the 23rd June 2014 at 10.24am. I rang and spoke to a lady by the name of [redacted], from Client Services who confirmed receipt of the letter. She acknowledged that we would receive our refund within 30 days of receipt of the cancellation letter. After 30 days I rang again and was told that the refund check had been posted out and I should receive it in a day or two. I did not receive any check and called again of which I spoke to a man called [redacted] who apologized and said the company had changed vendors hence the backlog in sending out refund checks. I waited a week again and rang up again of which the previous lady [redacted], promised me that she was trying to get her supervisor to authorize the sending of the refund check. To date, I have not received any check. Now, I have been calling the company and cannot get through to anyone anymore. We have all supporting documents to provide when requested.Desired Settlement: My husband and I would like for the company to refund the $975.00 that we paid them . We have not used any of their services and therefore want our FULL REFUND.

Review: I visited Interface on November 5, 2013 to meet up with a casting director. After interview I was asked to pay $100.00 by card and scheduled for a photo-shoot. But for some personal reasons I could not go for the shoot.

However after the visit, I called them the next day to cancel the photo-shoot and mailed my written note to request a refund, as was in the agreement given to me, which said that clients had 3 days to submit a written note to cancel a photo-shoot. They called to acknowledge receipt of my written note and promised I would receive my refund by the 30th of November in the form of a check as written in the agreement under the, Cancellation policy

I have still not received my refund of $100.00 till today, every time I call InterFace its a new client service representative telling me stories about their systems not working properly and so accounts department is still trying to solve the problem. I ask to speak with an account department personnel and am always told I can' [redacted] almost 3 months and still no refund, I called them two weeks ago, this time I was told a check will be mailed, but I still havn't received any check and no one has called to even find out if I have received the check or not. As far as am concerned mailing does not to two weeks in the US.Desired Settlement: I will like to receive my refund by end of this week, by credit card because this is not the agreement I had with them. And the check is long overdue.

Business

Response:

Attached is our response to the complaint submitted by [redacted]e.

Business

Response:

This is in response to the complaint submitted by [redacted].

Ms. [redacted] did attend a free evaluation meeting with one of our Development Directors on November 5, 2013 at our Gaithersburg location. During the meeting, Ms. [redacted] was presented with the option to purchase a photo-shoot package for herself. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. Ms. [redacted] decided to purchase a 1 outfit, 48 image photo-shoot for her for a promotional rate of $450. The photo-shoot was scheduled to be completed November 16, 2013.

Ms. [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to Ms. [redacted]. We apologize for any inconvenience the delay may have caused her.

Our Client Services Department is open seven days a week for our clients’ convenience, and she can speak with us about any further concerns at any point that she wishes. We are available to answer any questions that she may have regarding InterFACE or the services we provide. We are sorry that Ms. [redacted] decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future.

Respectfully submitted,

Client Services

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I keep hearing the same thing from InterFace, we will refund but for some reason the check never surfaces in the mail. I have been hearing this even for the past months. can they provide a date when the check was mailed. I really think this back and forth is becoming to much.

Sincerely,

Business

Response:

This is in response to [redacted].

An expedited refund check (#[redacted]) to the address

provided and confirmed by Ms. [redacted] has been sent on March 14, 2014 after

confirming with our accounting department. We advice Ms. [redacted] to allow enough mail

time for the check to arrive. If she has any concerns, she may contact us at

any time. We apologize if the delay caused Ms. [redacted] any inconvenience. Also,

our Client Services Department is available seven days a week to answer any

questions she may have.

Respectfully submitted,

Client Services

Review: Interface hasn't returned my money after me terminating the contract according to the agreement. They were supposed to return it within 30 days but it's been more than that now. And every time I call they give different answers about where my check is.Desired Settlement: Four hundred dollars

Business

Response:

This is in response to the complaint submitted by Ms. [redacted]

Ms. [redacted] did attend a free evaluation meeting with one of our Development Directors on November 17, 2013 at our Gaithersburg location. During the meeting, Ms. [redacted] was presented with the option to purchase a photo-shoot package for herself. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. Ms. [redacted] decided to purchase a 3 outfit, 48 image photo-shoot for herself at a promotional rate of $850. The photo-shoot was scheduled to be completed November 24, 2013.

Ms. [redacted], however, decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to Ms. [redacted]. We apologize for any inconvenience the delay may have caused her.

Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the Ms. [redacted] decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.

Respectfully submitted,

Client Services

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I haven't gotten the refund yet.

Sincerely,

Business

Response:

This is in response to Mr. [redacted]

We had expedited a refund check (#[redacted]) to the address provided and confirmed by Mr. [redacted], but after confirming with our accounting department, we believe she never received the check. We are going to re-cut her another refund check and send it to Mr. [redacted]’s address. We apologize if the delay caused Ms. [redacted] any inconvenience. Also, our Client Services Department is available seven days a week to answer any questions she may have.

Respectfully submitted,

Client Services

Consumer

Response:

Review: [redacted]

I am rejecting this response because: after I receive a refund I will accept a response.

Sincerely,

Review: On Friday, April 26, 2013, I received a call (and subsequent confirmation email) from [redacted] at InterFACE Talent network about a photoshoot appointment for Saturday, April 27, 2013. The email stated that the photoshoot package included a 4 outfit, 48 image photo-shoot at $1,075 (I had met with a sales representative at InterFACE Talent Network - Framingham, MA location the previous day Thursday, April 25, 2013 who charged me $1,645 for the same photoshoot package. I called their office the following day, Friday, April 26, 2013 to cancel my appointment since I had 3 days to cancel it. I had seen some reviews online about the company being a possible scam. When I called, [redacted] spoke with me and told me they would reduce the price from $1,645 to $1,075 and consequently, send me a refund for $570...which normally takes 30 days, he assured me that he would expedite it so I can get the refund within 2 weeks)It's be over a month now and I still haven't received my refund. I called them 2 weeks ago and received poor customer service from them. They kept me on hold for 15 minutes only to hangup on me. This happened twice. I have realized that this company is a scam, giving false advertisement and false hope to young aspiring models and talented people. I have read lots of bad reviews about them. I need my refund back and want this company to be scrutinized accordingly.

Product_Or_Service: Photoshoot Package

Desired Settlement: DesiredSettlementID: Refund

I need the refund $570 they promised to give me back and want this company to be scrutinized accordingly. I would also like to get some portion of the $1,075 I paid for the photoshoot back since I am yet to see the photos and have to intention of doing business with them beyond this point

Business

Response:

Business Response /* (1000, 5, 2013/06/03) */

This is in response to the complaint filed by Mr. [redacted]. Mr. [redacted] did purchase a photo-shoot package at our Framingham, MA location for $1,645 for April 27th, 2013. He later called to cancel and spoke to Supervisor [redacted] who worked out a package with Mr. [redacted] to lower the cost of his photo-shoot. The remaining money, $570 due to Mr. [redacted], was to be used to pay for marketing materials or to be refunded.

Mr. [redacted] attended the photo-shoot on April 27, 2013. Mr. [redacted] was scheduled to return to meet with our Marketing department on May 2nd but called on May 20th to reschedule to May 27th. During the call on May 20th, Mr. [redacted] asked about his refund. Prior to the call we believed Mr. [redacted] was going to use the additional funds towards his marketing. Mr. [redacted] was reminded of the thirty day refund policy that he agreed to. He was assured that he would receive his refund within the thirty days outlined in his agreement.

Mr. [redacted] did attend a meeting with marketing and according to our records, a refund in the amount of $570 was issued directly to Mr. [redacted]'s credit card while he was in the office. We have no understanding why Mr. [redacted] states that he is waiting on his refund. Mr. [redacted] was refunded and is not due any additional money.

Mr. [redacted]'s statement about "giving false advertisement and being a scam" with regards to InterFACE is completely without merit. Not only did we follow the refund policy outlined in the agreement Mr. [redacted] signed, but Mr. [redacted] also received his refund directly to his credit card when he was in the office.

Mr. [redacted] has decided not to move forward with allowing us to market his photos and therefore; our services are now complete. We wish Mr. [redacted] the best and urge him to contact us if he decides to reconsider.

Respectfully Submitted,

Client Services

Consumer Response /* (2110, 7, 2013/06/04) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

With regard to the response from [redacted] (above). I filed my claim with Revdex.com and printed out the records and brought with me to my marketing appointment which I presented to the AVP of Marketing & Development. I did get my $570 refund the day I went to my marketing appointment but that was AFTER I had informed them that:

1. I was not interested in working with them any longer

2. I filed a claim with the Revdex.com (and showed them the records of the claim filed)

Now let me clarify a couple things Mr. [redacted] stated above.

1. [redacted] told me the refund would take about 30 days. I specifically told him that I need the refund ASAP, he assured me he would expedite the refund and that I would receive it in 2 weeks. 30 days passed without receiving my refund and if I hadn't filed a claim with the Revdex.com and showed them the record during my marketing meeting, I probably wouldn't have received my refund till date.

2. There was no conversation/agreement whatsoever about the remaining balance ($570) being used to pay for the marketing materials. Mr. [redacted]'s claim is inaccurate.

3. My initial appointment to meet with the marketing team was scheduled for May 2nd, I CALLED ON May 1st, to reschedule the appointment because I was traveling the following day for a business trip and was supposed to return that weekend (May 5th). I was told that someone would call me on May 6th to reschedule the appointment. NO ONE CALLED!!! I called on May 10th and May 17th, I was kept on hold for over 15 minutes and then the person hung up (this happened twice). So I sent an email on May 20th to [redacted] expressing my frustration and dissatisfaction with InterFACE. [redacted] called the same day, after receiving my email stating that he wanted to access my account and schedule me for the marketing appointment...after keeping me on hold for 10 minutes, he hung up! AGAIN!!!! On May 24th, I got a call from some lady asking when I could come in for the marketing appointment, I told her I could come in on Memorial Day, May 27th. So I went in for my marketing appointment on May 27th and got my refund

3. Yes I did state at my marketing meeting that I was no longer interested in working with InterFACE given the experience I've had with them and given all the reviews I read online. What Mr. [redacted] does not know is this: the AVP of Marketing & Development pleaded with me to allow her market me for 6 months FOR FREE!!! to show me that what they do is real and legitimate. I even got the copyrights of all my photos FOR FREE!!! I have receipts for proof! I asked her why she was doing this, she said it was because I am very marketable and also she wanted to do me right. She was very cordial and I respect her a lot!

So at the end of the day, I got my $570 refund, copyrights to all my photos for free, and free 6 months marketing. I strongly believe that if I didn't filed the claim with Revdex.com prior to going to my marketing appointment and if I wasn't strong-willed and firm, I would not have gotten my refund back right on the spot, I would have paid the $45 to get ownership and copyrights of my photos and most likely would be paying hundreds of dollars for the so-called marketing materials.

Review: They walked up to us at the mall when they saw my 1 year old son and they said that they just opened an agency in [redacted] and they would love to represent my son for advertising. No money was involved when they walked into us, But when we went to the agency location, they already talked about fees. We told them that we don't have that kind of money up front, and the lady from markerting said that "Well, if you want your son to be discovered you can pull that money out, borrow from someone or so". So we paid, although we are very uncomfortable at that time. We read the contract after two days, they have the 3 day cancellation policy. We did called to cancel it so we can get our money back and we were hang up 15 times, we were transferred 13 times. We were promised that they will mail a check, but after 30 days past and then months, nothing was received. We did not know what to do after that because this is the first time that we encountered this kind of scam. The customer service they were rude. The marketing departments was unhelpful. No auditions calls for my son, no emails, nothing. I really do hope that Business Bureau can help us get our money back because this is really frustrating for us. The money was from our son's savings. Please help us.Desired Settlement: We would love to have our money back. It is totalling $4344. That is a lot of money that they took from us. Nothing was delivered as they say on signing the contract, their service was very unsatisfactory.

Review: Hello, on 8/24/2013 my wife was approached by a interface scouter at the south shore mall in braintree,ma. They said that our daughter had star model qualities and they want to schedule an appointment. The next day we received a call from interface, they wanted to make sure that we were going to sure up, cause they wanted to really work we our daughter. The day of the appointment 8/26/2013 we received 3 more phone calls from interface once again making sure that we knew how to get there. Once we got there we waited about an hour to be seen, the once we were called, we were brought into a room and a interface producer gave us a description about the company and what they had to offer to our daughter. After the first meeting we then sat back in the waiting room for about another 25 to 30 min to be called again by an modeling producer. So after being told that they can work with our daughter, my wife and I gave a deposit of $300 to hold the time and date of the photo shoot. The next day I just had a weird feeling about the whole process, after talking with my wife we decided to ask for our money back. We did exactly what interface told us to do in their return policy. Interface told us we would received our refund within a month, waited a month that never happened. Gave a couple of calls to Interface then we were told that we should have received it and they will issue a New check and we would have to wait another 10 business days. After 10 business days still no check. So we give a couple more calls to Interface and as of 11/12/2013, two and a half months after all they could tell us is that, they can see that we did everything per the refund policy and we were suppose to receive a refund for $300 but they cant tell us why we haven't received it yet.Desired Settlement: My wife and I would like to get our refund check asap. As of the week ending 11/15/2013 if we don't hear from interface with information telling us when we will receive our refund check, legal options will be our next step.

Business

Response:

This

is in response to the complaint submitted by Mr. [redacted]

The

<st1:city w:st="on">[redacted] family did attend a free evaluation

meeting with one of our Development Directors on August 26, 2013 at our <st1:place w:st="on"><st1:city w:st="on">Framingham location. During the meeting, Mr. [redacted] was presented

with the option to purchase a photo-shoot package for his daughter. The packages discussed with clients contain

the use of a professional photographer, make-up artist, hair stylist, wardrobe

specialist and studio time. The packages

discussed are always optional. Mr.

[redacted] decided to purchase a 4 outfit, 48 image photo-shoot for his daughter for

$1,225.

The

<st1:place w:st="on"><st1:city w:st="on">[redacted] family decided

to cancel and sent in a certified letter within the allotted cancellation

period. 100% of our clients who do

correctly follow the refund policy will receive a full refund as promised. A refund check (#14373) for the full amount

has been expedited and sent to the address provided to us. We apologize for any inconvenience the delay

may have caused the <st1:place w:st="on"><st1:city w:st="on">[redacted]

family.

Our

Client Service Department is open seven days a week for our clients’

convenience and is available to answer any questions that Mr. [redacted] may have

regarding InterFACE or the services we provide.

We are sorry the <st1:place w:st="on"><st1:city w:st="on">[redacted]

family decided not to move forward with our services at this time, but strongly

urge them to reach out to us if they decide to reconsider their cancellation in

the future.

Respectfully

submitted,

Client

Services

Review: The company interface talent in framingham ma, charged for a service not rendered without my permission. Refers to a deposit that I was not forewarned. I want my money back. And do not want any more of this type of service company. There are reliable.

Desired Settlement: DesiredSettlementID: Refund

complain

Business

Response:

Business Response /* (1000, 5, 2013/07/05) */

This is in response to the complaint submitted by Mr. [redacted]

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on June 20, 2013 at our Framingham location. During the meeting, Mr. [redacted] was presented with the option to purchase a photo-shoot package for each of his children. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. Mr. [redacted] decided to purchase a 1 outfit, 48 image photo-shoot for his children at a promotional rate of $595 each. It was scheduled to be completed on June 30, 2013.

Mr. [redacted] wrote a personal check for the amount of $200 as a deposit to InterFACE; therefore we do not understand how Mr. [redacted] can make the claim that the charge was made without his permission. Mr. [redacted] decided to make the payment completely on his own accord. Like every one of our clients, Mr. [redacted] was provided plenty of time to review the agreement and decide if he wanted to move forward with our services. Mr. [redacted] wrote the check and left it for our company to deposit on behalf of his children so that we would reserve him a time and date for them to attend their photo-shoot.

Our cancellation policy clearly states, any request for cancellation must be in writing and must be received or postmarked within three (3) days of the execution of the agreement. This request must be sent via certified mail return receipt requested. If the request complies with our cancellation policy, a refund will be provided within thirty (30) days in the form of a company check. This is not only verbalized during the initial consultation but also requires that the client acknowledge understanding by initialing next to the relevant section of the agreement. Mrs. Silva did in fact initial her understanding.

Mr. [redacted] did not follow the cancellation policy correctly and therefore, is not due a refund. Our cancellation policy exists so that InterFACE does not begin the process of hiring a staff to complete a photo-shoot if a client decides that they want to cancel. InterFACE employs only industry professional hair and makeup artists. Our stylists are world class creative professionals who are experienced in working with models and preparing them for photo shoots. InterFACE requires a deposit from our clients so if we are not given sufficient notice of a cancellation from our clients, InterFACE does not expend unnecessary finances on their behalf.

We have spoken with Mr. [redacted] already regarding the cancellation and the fact that he is now ineligible to receive a refund. At that point he informed us that he understood but still needed to cancel the photo-shoot which we did. We strongly urge Mr. [redacted] to contact us if he decides to reconsider and move forward with the photo-shoot; however, since the cancellation policy was not followed correctly, he is not due a refund.

Respectfully submitted,

Client Services

Review: These people passed themselves off as a legitimate talent agency to my wife at Six Flags in Springfield, MA; and were able to get our contact information from her. They call day and night all of the time. We both answered our phones and attempted to ask them to stop calling, but they hung up as soon as we began to speak. Now they call day and night and hang up if I answer the phone. This has been going on constantly for a week now, and I'm sick of it. I've attempted to ask them to stop calling, and I have no interest in their product. I do not understand why I am being harassed.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want them to stop calling us, and to leave us alone immediately

Business

Response:

Business Response /* (1000, 5, 2013/04/22) */

This is in reply to the complaint filed by Mr. John Stoll. Mr. Stoll was approached by our talent recruiters in the Six Flags of Springfield MA. Mr. Stoll filled out a request for more information and provided his contact information. As requested, we did attempt to call the Stoll family and multiple attempts were made to reach them. Unfortunately we were not able to do so even after leaving several messages on their answering machine. We have no record of any of our staff actually speaking to anyone at the numbers provided. Once more, we only called the Stoll family because they requested for us to do so.

We have removed their number from our system and can assure them that they will not receive any additional calls. If they have any further questions, they can contact us at any time.

Respectfully submitted,

Joseph Arena

Client Services

Consumer Response /* (2110, 7, 2013/04/24) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

They claim that they didn speak to anyone but every time we attempted to answer to tell them that we weren't interested; they hung up. I accept the settlement as long as they don't call again, but I will provide AT&T records of this harassment and pursue legal options if they continue. Again, completely childish behavior and I would expect his type of response from an obvious scam outfit.

Review: I was with interface for 2 years and I have heard from a lot of people that they have been suide a lot of times and I have only been on 2 auditions. The only way that I have gotten the auditions is my mom has had to call them and tell them that she wants her money back and I just don't want to deal with them because I have other talent agencies that have been calling me and I am getting tired of them. I had also found out that they only way that I was getting the 2 auditions was that they where going on a website called backstage.comDesired Settlement: I would like to get all of the money that my mom had to work for and which is a lot

Business

Response:

Attached is our response to the complaint submitted by Ms. [redacted].

Business

Response:

This is in response to the complaint submitted by Ms. [redacted].

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on February 24, 2013 at our South Norwalk location. During the meeting, the [redacted] family was presented with the option to purchase a photo-shoot package for Ms. [redacted]. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. Mrs. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot package for her daughter at a promotional value of $775. The photo-shoot was scheduled to be completed on March 9, 2013.

The [redacted] family did attend and complete the photo-shoot. The full staff was hired and paid for their time and expertise in order to complete the photo-shoot. Our stylists are world class creative professionals who are experienced in working with models and preparing them for photo-shoots. It is in ours as well as our clients’ best interest to provide only the very best of service.

The [redacted] family then proceeded to meet with a Marketing Director on March 13, 2013, and decided to purchase a one year marketing membership at a promotional value of $400. As soon as Mrs. [redacted] decided on moving forward with the marketing, InterFACE immediately began working on preparing her daughter’s photographs. This consists of sending out the photographs to be edited and professionally airbrushed to touch up any flaws. We then proceed to print the composite cards and headshots to be sent to industry professionals. When we use the term “industry professionals” we are referring to the talent management companies, casting directors and talent agents we have built relationships with.

InterFACE does not and cannot promise any level of success in this industry. This is because we do not dictate which of our clients the industry professionals we are promoting them to decide to represent or partner with. We do not provide or promise jobs. We simply provide a service to our clients through which they will be visible to the more than 250 industry professionals searching for talent. InterFACE feels that as long as the client has realistic goals and expectations, they can be successful through our marketing efforts. In fact, more than 80% of our clients receive at least one industry professional request, which is an extremely high success rate in such a competitive industry. However, no guarantee was made by any member of the InterFACE staff that she would be selected to be a model or spokesman for any company. It is further ensured that each and every client understand this since it is reiterated verbally in the evaluation meeting and also outlined in the Professional Services Agreement that Mrs. [redacted]s signed.

We do not understand why Ms. [redacted] is asking for a refund for the services provided. We provided her with the same marketing efforts that have led to success for many, many other clients. We understand it may be disappointing when certain levels of success are not achieved, or not achieved as expeditiously as he/she may have hoped; however, every service contracted was rendered and every promise made, fulfilled.

In the time that Ms. [redacted] has been marketed, she’s been marketed to numerous industry professionals. This has resulted in 3 submissions (requests for her composite card from an agency or talent company) and 4 auditions calls. Moreover, this client declined all three of the three bookings for which distinguished industry professionals specifically requested for her. How are we able to assist the client with getting bookings and auditions if every opportunity they are given is declined by the client. Although there was no promise of success, there is activity on her account, but it does get harder for us to accommodate the client if they deny every opportunity they are given. A sample of the activity on Ms. [redacted] account can be provided that will clearly show that we have actively marketed her. We still have sufficient time left to market Ms. [redacted] and will continue to do so.

Since services were rendered for the photo-shoot and marketing membership, and finances were expended on behalf of Ms. [redacted], no refund is due. We have contacted the [redacted] family to clarify any misconceptions that they have of InterFACE or the services that we provide, but were unable to reach them. We encourage Mrs. [redacted] at ###-###-#### so we can go ahead and clarify any misconceptions she may have. We also encourage Mrs. [redacted] to get in contact with us, since the complaint was filed by the 15 year old client and would not be able to speak to her since she’s a minor.

Respectfully submitted,

Client Services

Review: This company who I met with in person took my license and my debit card as two forms of ID and processed an unauthorized payment of $1225 which I did not concent or was aware of. They made false promises to get my son (9 yr old) jobs as a model or actor which I quickly found out that is not the case. I researched online this company has over 200 complaints with the Revdex.com and some lawsuits. I called them and asked for a full refund and they said they will not refund me. This company should be shut down for all these fraud. I am a single mother and they took this money which was for my rent.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

To get a full refund of $1225 back asap

Business

Response:

Business Response /* (1000, 5, 2013/06/05) */

This is in reply to the complaint filed by [redacted]. We are having difficulty locating who this complaint is from. If they could provide us the name of the talent, we would be happy to look into their complaint.

Respectfully submitted,

Client Services

Consumer Response /* (3000, 7, 2013/06/06) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

My sons name is Jarmany Laboy its funny how they cant find my name but they took the funds from my account which is under my name and I should be in their system since they took it from my account.

Business Response /* (4000, 9, 2013/06/21) */

This is in response to the complaint filed by Ms. [redacted]. Ms. [redacted] did attend a free evaluation meeting with one of our Development Directors on May 18th, 2013 at our Framingham, Massachusetts location. During the meeting, Ms. [redacted] was presented with the option to purchase a photo-shoot package for her son. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. The [redacted] family decided to purchase a 4 outfit, 48 image photo-shoot for their son for $1,225. It was scheduled to be completed on May 25, 2013.

In looking into Ms. [redacted]'s claim that there was an unauthorized charge to her card, we were able to pull the actual Professional Services Agreement and receipts that Ms. [redacted] signed. In fact, we have an evaluation form that Ms. [redacted] filled out, a service agreement that has her signature that matches that of the evaluation form, and a credit card receipt also with her signature. Also, the service agreement has four places where she initialed understanding and agreement to certain policies and terms. We do not understand why she is saying that she did not consent to signing up with us when we have several papers with her signature on them.

On May 23, 2013, Ms. [redacted] was called and confirmed that she would be attending the photo-shoot. At no point were we told that she would not be attending. At this point she was past her cancellation period and was only two days from when she was scheduled to have her son attend the photo-shoot. InterFACE had already hired the staff to complete the photo-shoot, which required finances to be expended on Ms. [redacted]'s behalf by the company. This included the hiring of hair stylists, photographers, make-up artists, wardrobe specialists and the reservation of studio time. Therefore, since services were paid for for the photo-shoot, no refund is due.

Ms. [redacted] had three days to review the agreement that she took home and call with any questions. We did not receive any calls and only spoke to her when we called her to remind her that we had staff set up and the studio reserved for her, and to address any questions or concerns that she may have had.

Our cancellation policy clearly states that any request for cancellation must be in writing and must be received or postmarked within three (3) days of the execution of the agreement. This request must be sent via certified mail return receipt requested. If the request complies with our cancellation policy, a refund will be provided within thirty (30) days in the form of a company check. This is not only verbalized during the initial consultation but also in bold print, highlighted in Orange and InterFACE also requires that the client acknowledge understanding by initialing next to this outlined section of the agreement. Ms. [redacted] did in fact initial her understanding on the agreement.

Ms. [redacted] said that she has researched our company and found numerous complaints and lawsuits. This is simply untrue. The fact is that InterFACE has no current lawsuits and has never been found in violation of the law. The complaints Ms. [redacted] are referencing are old complaints she found online that are not relevant to her account. To make a statement that we are a fraud is without merit.

As stated, Ms. [redacted] did not follow the cancellation policy and since she did not; money was expended on her behalf and no refund is due.

Respectfully submitted,

Client Services

Review: my wife found this site Imterface talent also known as interface sono and she called them to get information about the agency they called us back the same day and we schedule a interview we drove up there took us close to a hour due to traffic this all took place dec 28 2013 my wife was excited I was more interested how much this was goin to cost me. they fell in love with my son and told us he has alot of potential also she loved me and my wife and sweet talked my wife into signing the whole family the l;ady said I can work a deal for all 3 for $3000 which I looked at was too much money she said u didnt have to pay all of it right now you can pay the rest later so I gave a deposit of $1500 which still I was comfortable about the amount as we left I didnt feel good knowing the amount of money we are spending with no gaurantee of see him in a magazine or movies I decided to call them the following day which was a sunday no one pick up and I called again the 30th of dec no response and again on the 31st no reponse same for new year no response I called today jan2 finally was able to speak to someone reguarding my cancellation which they wanted me to send certified mail of my cancellation and told me I didnt meet the requirement of the contract for a full refund so I paid 1500 for no service basically free money for them ive been trying to get in contact with these people for a long time during the time frame but no response until today jan 2 2014 im dispusing this charge with my bank still waiting for a response from my bank the lady told me verbally to me and my wife we had 30days to cancel for a full refund which the contract stated different from what she told us both ive been trying since the 30th to resolve this and there rep in there new jersey office bluntly told me I will not recieve a full refund and I didnt deal with them I dealt with south norwalk ct office so I decided to write the Revdex.com for extra help with this claim hoping you guys can help me hopefully get my money from these crooks.Desired Settlement: I would just like my $1500 dollars returned to my acct nothing more nothing less

Business

Response:

Attached is the response to Mr. [redacted]'s complaint.

This is in response to the complaint submitted by Mr.

The

[redacted] family did attend a free evaluation meeting with one of our

Development Directors on December 28, 2013 at our South

Norwalk location. During

the meeting, Mr. [redacted] was presented with the option to purchase a

photo-shoot package for his children.

The packages discussed with clients contain the use of a professional

photographer, make-up artist, hair stylist, wardrobe specialist and studio

time. The packages discussed are always

optional. Mr. [redacted] decided to

purchase a 4 outfit, 48 image photo-shoot for each of his children for a

promotional rate of $1,000 each. The

photo-shoots were scheduled to be completed January 25, 2014.

According to the

Professional Service Agreement, that Mr.

[redacted] signed and initialed, in order to obtain a refund a

cancellation letter must have been received or postmarked via certified mail

return receipt requested only within the first three (3) days of the execution

of the contract. The refund policy is

also verbally noted and circled and highlighted on the contract. This was also initialed by Mr. [redacted] in part 2, section C of the

agreement. The letter that we received

on January 4, 2014 by Mr. [redacted] was

postmarked on January 2, 2014. In order

for him to have received a full refund of the amount paid, the letter had to be

certified and postmarked by December 31, 2013 at the latest. Since Mr.

[redacted] did not follow the cancellation policy, no refund is due.

Our Client Services

Department is open seven days a week for our clients’ convenience and Mr. [redacted] can speak with us about any

further concerns at any point that he wishes.

We are available to answer any questions that he may have regarding

InterFACE or the services we provide. We

strongly urge Mr. [redacted] to contact

our Client Services department at [redacted] to discuss the different options

we can provide his children with if he decides to reconsider in the future.

Respectfully

submitted,

Client Services

Business

Response:

Attached is the response to Mr. [redacted] complaint.

The

[redacted] family did attend a free evaluation meeting with one of our

Development Directors on December 28, 2013 at our South

Norwalk location. During

the meeting, Mr. [redacted] was presented with the option to purchase a

photo-shoot package for his children.

The packages discussed with clients contain the use of a professional

photographer, make-up artist, hair stylist, wardrobe specialist and studio

time. The packages discussed are always

optional. Mr. [redacted] decided to

purchase a 4 outfit, 48 image photo-shoot for each of his children for a

promotional rate of $1,000 each. The

photo-shoots were scheduled to be completed January 25, 2014.

According to the

Professional Service Agreement, that Mr.

[redacted] signed and initialed, in order to obtain a refund a

cancellation letter must have been received or postmarked via certified mail

return receipt requested only within the first three (3) days of the execution

of the contract. The refund policy is

also verbally noted and circled and highlighted on the contract. This was also initialed by Mr. [redacted] in part 2, section C of the

agreement. The letter that we received

on January 4, 2014 by Mr. [redacted] was

postmarked on January 2, 2014. In order

for him to have received a full refund of the amount paid, the letter had to be

certified and postmarked by December 31, 2013 at the latest. Since Mr.

[redacted] did not follow the cancellation policy, no refund is due.

Our Client Services

Department is open seven days a week for our clients’ convenience and Mr. [redacted] can speak with us about any

further concerns at any point that he wishes.

We are available to answer any questions that he may have regarding

InterFACE or the services we provide. We

strongly urge Mr. [redacted] to contact

our Client Services department at [redacted] to discuss the different options

we can provide his children with if he decides to reconsider in the future.

Respectfully

submitted,

Client Services

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I've been trying to contact them they can check there logs I called the following day no response I called the 31st no response and the day I finally get in contact with someone they tell me I'm not entitled to a refund which me and my wife were told very bluntly we had 30 days we have not received any services and we choose to not receive any services from these crooks I want my money returned in full I don't believe I'm losing 1500 dollars to no services provided I contact the Revdex.com to get a solution and so far the solution wasn't there the number u provided was the same number that bluntly told me I will not receive a refund due to I pass the 3 days to send the letter which I've been calling to find out how to cancel which I never received answer till it was too late this dispute is currently ongoing with my bank to get this money back for no service provided so basically I gave away 1500 dollars for no service provided

Sincerely,

Review: We signed the Photo Shoot and Professional Service agreement with InterFACE at their Framingham, MA location on 9/21/2013. On 9/23/2013, we decided to cancel the contract based on deceptive pricing practices. The cancellation letter was submitted (postmarked via certified mail return receipt requested) within the 3 days outlined in the contract and a full refund was expected. After numerous phone calls that have not been returned, we have yet to receive the refund within the 30 days stated within the contract. We now consider this a legal breach of the contractual terms.Desired Settlement: Immediate refund of fee based on contractual obligation

Business

Response:

Attached is the response to the complaint submitted by [redacted].

This is in response to the complaint submitted by [redacted].

The

[redacted] family did attend a free evaluation meeting with one of our

Development Directors on September 21, 2013 at our Framingham location.

During the meeting, Mrs. [redacted]

was presented with the option to purchase a photo-shoot package for her

daughter. The packages discussed with clients contain the use of a

professional photographer, make-up artist, hair stylist, wardrobe

specialist and studio time. The packages discussed are always

optional. Mrs. [redacted] decided to purchase a 4 outfit, 96 image

photo-shoot for her daughter for $1225. The photo-shoot was scheduled

to be completed September 29, 2013.

Mrs. [redacted]

decided to cancel and sent in a certified letter within the allotted

cancellation period. 100% of our clients who do correctly follow the

refund policy will receive a full refund as promised. We have expedited

a refund check (#[redacted]) for the full amount to be sent to Mrs.

[redacted]. We apologize for any inconvenience the delay may have caused

the [redacted] family.

Our

Client Services Department is open seven days a week for our clients’

convenience, and they can speak with us about any further concerns at

any point that they wish. We are available to answer any questions that

they may have regarding InterFACE or the services we provide. We are

sorry the [redacted]

family decided not to move forward with our services at this time, but

strongly urge them to reach out to us if they decide to reconsider their

cancellation in the future.

Respectfully submitted,

Review: On July 6, 2012 we signed up to be on InterFACE pages and paid $600. We were told that we had 3 days to cancel our membership, and that we would be issued a refund in 30 business days. We cancelled our membership on July 9, 2012 per their conditions (certified letter with receipt) and have not gotten our refund. It has now been 38 days since we sent the letter and have yet to get a refund.

Product_Or_Service: Marketing tools

Desired Settlement: DesiredSettlementID: Refund

We would like our refund of $600, as well as any interest that accrues until we get our refund.

Business

Response:

Business Response /* (1000, 5, 2013/08/24) */

This is in response to the complaint submitted by Ms. [redacted]

Ms. [redacted] did attend a free evaluation meeting with one of our Development Directors on July 6, 2013 at our Framingham location. During the meeting, Ms. [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. Ms. [redacted] decided to purchase a photo-shoot for her daughter at a rate of $600.

Ms. [redacted] decided to cancel and sent a certified letter in the following day. 100% of our clients who correctly follow the refund policy will receive a full refund as promised. A refund check (# XXXXX) for the full amount has been expedited and sent to Ms. [redacted]. We apologize for any inconvenience this [redacted] have caused the [redacted] family.

Our Client Service Department is open seven days a week for our clients' convenience, and she can speak with us about any further concerns at any point that she wishes. We are available to answer any further questions that she may have regarding InterFACE or the services we provide. We urge her to reach out to us if she decides to reconsider her cancellation in the future.

Respectfully submitted,

Client Services