InterFACE SoNo

Review: I signed up with Interface Talent agency a little over 3 years ago. The contract I signed up for was to have a photoshoot and then another one a year later to update my photos and they would send my portfolio to talent agents and etc. I have not recieved one call for my second photoshoot that I PAID for over 1000 dollars for. Nor have I even gotten a job off of this. My big problem is the customer service. I tried to contact them many times through phone and I always get transferred to a voice mail or they say they will have someone get in touch and nobody does. I tried emailing and the people there are very rude in response and are no help. I have tried emailing numerous amounts of times to different people and most of the time I do not get a response. I showed up to the building and I was rudely told I need to make an appointment. Its just circles with this place and I put a lot of money into this. I never received my second photoshoot that was supposed to be a year later that I did my first one. And customer service is of no help. I havent recieved one job.Desired Settlement: I do not want to be a part of this anymore. I do not want them calling me because I wrote to the Revdex.com and now they want to give me my photo shoot and jobs 3 years later. I tried too many times and was patient with this business. I just want my money back.

Business

Response:

This is in response to the complaint submitted by Ms. [redacted].

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on January 1, 2011 at our South Norwalk location. During the meeting, Ms. [redacted] was presented with the option to purchase a photo-shoot package for herself. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. Ms. [redacted] decided to purchase a 5 outfit, 150 image photo-shoot for her for a promotional rate of $1,545. The photo-shoot was scheduled to be completed on January 8, 2011.

Ms. [redacted] did attend and complete the photo-shoot on the scheduled date. The full staff was hired and paid for their time and expertise in order to complete the photo-shoot. Our stylists are world class creative professionals who are experienced in working with models and preparing them for photo-shoots. It is in ours as well as our clients’ best interest to provide only the very best of service.

Ms. [redacted] then proceeded to meet with a Marketing Director on January 9, 2011 and decided to purchase a three year marketing term at a promotional rate of $1400. She proceeded to sign a 3 year Marketing agreement for herself which included a free photo shoot valued at $ 850. The process then is to immediately begin working on preparing her photos for marketing. This consists of sending out the photos to be edited and professionally airbrushed to touch up any flaws. Then we prepare their individual profile web pages to be used to market her daughters in addition to sending out promotional packages to industry professionals and agencies.

Ms. [redacted] is claiming to have not been given the opportunity to take advantage of the free photo shoot that came with the package she signed up for. It is explained in the marketing meeting that once the client feels like their looks have changed to some extent, or once the client feels it is time for them to update their composite cards, they are to give InterFACE a call, so we can go ahead and schedule their second photo shoot for them.

We do not make any guarantee of success. We provide a service to our clients through which they will be visible to 300+ industry professionals. When we use the term “industry professionals” we are referring to the talent management companies, casting directors and booking agents with whom we have built relationships. Although Ms. [redacted] may not have received the level of success she was hoping for, we have in fact followed through with our agreement and have marketed her to various Talent and Marketing companies. This has resulted in requests for additional information and auditions and a booking. An updated activities report can be sent to Ms. [redacted] which would show everything mentioned above in detail.

We encourage Ms. [redacted] to reach out to our Client Services Department to schedule the photo shoot that she is due and to further discuss her account. In order to avoid Ms. [redacted] potentially being transferred around to different representatives, we would be more than happy to assist her if she could e-mail us at [email protected]. This way Ms. [redacted] has a direct contact with our Client Services department that can assist her at her convenience.

Respectfully submitted,

Joseph Arena

Client Services

Business

Response:

This is in response to the complaint submitted by Ms. [redacted].

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on January 1, 2011 at our South Norwalk location. During the meeting, Ms. [redacted] was presented with the option to purchase a photo-shoot package for herself. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. Ms. [redacted] decided to purchase a 5 outfit, 150 image photo-shoot for her for a promotional rate of $1,545. The photo-shoot was scheduled to be completed on January 8, 2011.

Ms. [redacted] did attend and complete the photo-shoot on the scheduled date. The full staff was hired and paid for their time and expertise in order to complete the photo-shoot. Our stylists are world class creative professionals who are experienced in working with models and preparing them for photo-shoots. It is in ours as well as our clients’ best interest to provide only the very best of service.

Ms. [redacted] then proceeded to meet with a Marketing Director on January 9, 2011 and decided to purchase a three year marketing term at a promotional rate of $1400. She proceeded to sign a 3 year Marketing agreement for herself which included a free photo shoot valued at $ 850. The process then is to immediately begin working on preparing her photos for marketing. This consists of sending out the photos to be edited and professionally airbrushed to touch up any flaws. Then we prepare their individual profile web pages to be used to market her daughters in addition to sending out promotional packages to industry professionals and agencies.

Ms. [redacted] is claiming to have not been given the opportunity to take advantage of the free photo shoot that came with the package she signed up for. It is explained in the marketing meeting that once the client feels like their looks have changed to some extent, or once the client feels it is time for them to update their composite cards, they are to give InterFACE a call, so we can go ahead and schedule their second photo shoot for them.

We do not make any guarantee of success. We provide a service to our clients through which they will be visible to 300+ industry professionals. When we use the term “industry professionals” we are referring to the talent management companies, casting directors and booking agents with whom we have built relationships. Although Ms. [redacted] may not have received the level of success she was hoping for, we have in fact followed through with our agreement and have marketed her to various Talent and Marketing companies. This has resulted in requests for additional information and auditions and a booking. An updated activities report can be sent to Ms. [redacted] which would show everything mentioned above in detail.

We encourage Ms. [redacted] to reach out to our Client Services Department to schedule the photo shoot that she is due and to further discuss her account. In order to avoid Ms. [redacted] potentially being transferred around to different representatives, we would be more than happy to assist her if she could e-mail us at [redacted]. This way Ms. [redacted] has a direct contact with our Client Services department that can assist her at her convenience.

Respectfully submitted,

Joseph Arena

Client Services

Consumer

Response:

Review: [redacted]

I am rejecting this response because:this company is just not right. This is correct all this happened in 2011. It is now 2014 and they did not contact me once for my second photoshoot after those years. Its not a professional company. I barely heard from them after they got my money. So therefore I want my money back. Why does it need to take me writing to the Revdex.com for them to finally respond to me? Its not right. I want a refund thats it

Sincerely,

Review: this company says my daughter signed up on something online to schedule a session but she did not. they have called us over 8 times and we have told them to stop calling us but they continue to call us and give the same story of she signed up for it. we have told them we didnt and are not interested and to stop calling us but they wont. how do I stop them??

Desired Settlement: DesiredSettlementID: No settlement requested - for

Tell me how to make them stop calling me.

Business

Response:

Business Response /* (1000, 5, 2013/05/10) */

This is in reference to the complaint field by [redacted]. InterFACE never cold calls people. All calls are generated from requests by potential clients. Our records do indicate that Mr. [redacted]'s daughter did go to the gottalentnow.com website and provided information to us to be called about setting up a free evaluation. At that time, she provided us a phone number to reach them. We generally do not leave messages and prefer to actually speak to a live person and that is why we made several attempts. After calling the number provided we did reach someone that that then provided us with an additional number to call. We only called the numbers because we were requested to do so. Since now being asked not to call we have removed both numbers from the system so they should not be receiving any additional calls.

We do apologize for the numerous calls but as stated, we only called the numbers provided to us because we were requested to do so.

We encourage the [redacted] family that if they are interested in speaking to anyone about getting started in acting or modeling to give us a call.

Respectfully Submitted,

Client Services

Review: I signed a service contract with the InterFACE three months ago, exact date, October 16, 2013. The cancellation policy clearly states that "any request for cancellation must be in writing and must be received or postmarked via certified mail return receipt requested only, within three days of this Agreement." Whereas then a refund would be provided within thirty days in the form of a company check.A written cancelation notice and request for $100 refund was sent via certified mail the day of October 18, 2013.Several calls were made to InterFACE and an attempt by one of their representatives to persuade me to re-enter into contract, though I was told the refund was being processed and should be coming soon, I have yet to receive the required refund. I have proper documentations if needed.Desired Settlement: I will be fine just to receive the $100 refund that is due to me.

Review: I signed a contract under my son's name [redacted], and paid the amount of 300 dollars, the contract states that if the right procedures were done within 3 days the contract could be cancelled and the money would be back in a check within 30 days... I have a copy of the contract, all the paperwork needed to show that I took absolutely all the steps to get my money back. It has passed over 4 months and every time I call they tell me something different.

"The check was already sent out to you, you will get it by monday"

"You are guaranteed all your money back, but I have no answer to when you will get you money back"

"Have patiance"

"There has been a delay with the check"

"We dont know why the check hasn't been sent out" etc,etc,etc...Desired Settlement: I need my money back, I have a family to support, and it has been too long and I should not be begging for my own money...

Business

Response:

Attached is the response to a complaint submitted by Ms. [redacted].

The

family did attend a free evaluation meeting with one of our

Development Directors on August 11, 2013 at our Framingham location.

During the meeting, Ms. [redacted] was presented with the option to

purchase a photo-shoot package for her grandson. The packages discussed

with clients contain the use of a professional photographer, make-up

artist, hair stylist, wardrobe specialist and studio time. The packages

discussed are always optional. Ms. [redacted] decided to purchase a 1

outfit, 48 image photo-shoot for her grandson for a promotional rate of

$595. The photo-shoot was scheduled to be completed September 1, 2013.

Ms.

[redacted] decided to cancel and sent in a certified letter within the

allotted cancellation period. 100% of our clients who do correctly

follow the refund policy will receive a full refund as promised. We

have expedited a refund check (#[redacted]) for the full amount to be sent to

Ms. [redacted]. We apologize for any inconvenience the delay may have

caused the [redacted] family.

Our

Client Services Department is open seven days a week for our clients’

convenience, and they can speak with us about any further concerns at

any point that they wish. We are available to answer any questions that

they may have regarding InterFACE or the services we provide. We are

sorry the Ms. [redacted] decided not to move forward with our services at

this time, but strongly urge them to reach out to us if they decide to

reconsider their cancellation in the future.

Respectfully submitted,

Client Services

Review: To Whom This May Concern at Revdex.com,

Interface Talent Modeling agency has fail to refund me back $775.00 . I signed a contract with them on August 3rd for a photoshoot with my son who was 9 months old. I decided to cancel and send in my cancellation letter certified Monday August 5th to Interface 1881 Worcester RD, Framingham, MA, 01701. The following Friday someone by the name of [redacted] contacted me and left a voicemail stating that she wanted to confirm my mailing address. I called her back and verified my right address since she had the wrong address in the system and she told me she was going to let her manager sign off on it and mail the check out. After 30 days I have not received the check and decided to call. I have spoken with so many client service representative that I have lost track. I then asked to speak to a supervisor and was transfered to [redacted], he gave me the run around, so I spoke to [redacted], she gave me the run around, and I spoke to both [redacted] who was also unable to help me.

The first client service rep told me that they were in the middle of merging banks and that the check was not sent out, other stories such as: your check is on the list to be mailed out, we sent it to the wrong address and they are going to do an investgation and send another one etc.

I still have the voicemail [redacted] left me on August 9th stating she received my cancellation letter. I should have received my money within 30 days according to the contract that I signed with them August 3rd, 2013. It is now December 13th and I have not received anything. I need to know how I can go about getting my money back. Should I file a lawsuit? Can someone help me in the right direction? Please and thank you!Desired Settlement: I would love to receive my full $775.00 before January 1, 2014. After I receive my money I do not want them to contact me in any way shape or form.

Review: I signed a contract for my daughter with Interface talent agency on 28 October 2013 at the Gaithersburg, Maryland office. On the 29th of October I terminated my contract via certified mail to the Gaithersburg office. A week later I received a call from interface who stated I would be receiving a refund within 30 days. After the 30 days, I did not receive a refund check. I contacted customer service, who stated I would receive a check soon. another 30 days past and I called the customer service office again. They could not give me an estimated time frame I would be receiving a refund. I also received a notification in February 2014 from Mr. [redacted] confirming my cancellation and also said a check was expedited to me. I made an attempt to email Mr. [redacted] and never received a response. I have called the customer service center numerous times since February and still continue to hear that the customer service representative will contact the financial department and they will call me back on the next business day with further information from the financial department. It is now April and I still have not received a refund from Interface.Desired Settlement: I would like to receive my refund within a week of Interface receiving and accepting this complaint notice. According to the contract a refund was supposed to be sent to me within 30 days of cancellation.

Business

Response:

This is in response to the complaint submitted by Mr. [redacted]

We had expedited the refund check (#[redacted]) to be sent to the [redacted] family. We were in the process of mailing out the check but, unfortunately, we have encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. We advise Mr. [redacted] to bear with us and he will be receiving the check shortly. We apologize for any inconvenience the delay may have caused Mr. [redacted].

Respectfully submitted,

Client Services

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The response has been made by the business only to delay the process of the refund check and satisfy the requirements to make a response to the complaint. I have waited patiently for approximately 6 months for a refund check and continue to receive responses from the business that the refund check will be sent out as soon as possible or that someone will look into the situation and then never return a response.

Sincerely,

Business

Response:

This is in response to the complaint submitted by Mr. [redacted]

Mr. [redacted] claims in his response that we only replied to fulfill the criteria of replying to his complaint, which is not true. We take every complaint seriously and what is stated as an answer is to satisfy the customer and resolve the issue on hand, not to meet the requirements, as Mr. [redacted] claims. As mentioned earlier, the refund check (#[redacted]) was expedited to be sent out but significant clerical errors during recent employee turnover in our accounting department caused some delays. We understand Mr. [redacted]’s concern and are working diligently to rectify the situation. The check was sent out on April 17, 2014. We apologize if the delay caused Mr. [redacted] any inconvenience.

Respectfully submitted,

Client Services

Review: I gave them $to hold a spot for a photo shoot....I had the option to cancel within days with a full refund.....I canceled within that time and sent them my request priority mail as requested.....I called them times over the past months.....the first time I was told my check would be sent out at the end of the week, second time I was told the check would be reissued and sent right away.....the third time I was told that they are not sending any more checks at this time......Desired Settlement: I would like my check for $sent to me by priority mail
Business
Response:
Attached is our response to a complaint filled by Mr[redacted]
The
[redacted] family did attend a free evaluation meeting with one of our
Development Directors on September 18, at our Framingham locationDuring the meeting, Mr[redacted] was
presented with the option to purchase a photo-shoot package for his
daughterThe packages discussed with
clients contain the use of a professional photographer, maartist, hair
stylist, wardrobe specialist and studio time
The packages discussed are always optionalMr[redacted] decided to purchase a outfit,
image photo-shoot for his daughter at a promotional rate of $The photo-shoot was scheduled to be completed
October 13,
Mr
[redacted] decided to cancel and sent in a certified letter within the allotted
cancellation period100% of our clients
who do correctly follow the refund policy will receive a full refund as
promisedWe have expedited a refund
check (#[redacted]) for the full amount of $to be sent to Mr[redacted]We apologize for any inconvenience the delay
may have caused the [redacted] family
Our
Client Services Department is open seven days a week for our clients’
convenience, and they can speak with us about any further concerns at any point
that they wishWe are available to
answer any questions that they may have regarding InterFACE or the services we provideWe are sorry the [redacted] family decided not
to move forward with our services at this time, but strongly urge them to reach
out to us if they decide to reconsider their cancellation in the future
Respectfully
submitted,

Review: My husband and I took our daughter for their so called evaluation. When got there we were told to sign in and fill out some paperwork and that would be met with in a few minutes. We were kept waiting for close to 30 minutes; then a female by the name of [redacted] took us to her office. As she chatters away about the company and my daughters potential my husband kept trying to ask some questions but was never allowed to talk until she showed us samples of the so called promotional materials such as headshots and composite cards that apparently will help my daughter get promoted to her clients. We were stunned when she began asking us to pay for photo shoot right up front. We told her that were not ready for it, and before we got to their office I asked an agent named [redacted] if we needed to pay anything he told me clearly NO! She said to us not to worry because shes willing to work with us. Then she started asking my hubby for a credit card and or debit card. But when my hubby told her that he doesnt have enough funds for both she asked if we have a check with us instead. When we said we dont have a check with us she suggested to do half and half charging from both cards. After her high pressured sales tactics, my hubby eventually got broken down and paid $1,225 for a photo shoot; 4 outfits + headshots. Then she insisted for us to come the next day for photo shoots which is Sunday, August 11, 2013. When we left I knew there was something wrong about the situation. So, instead of going the next day my hubby called them and cancelled our appointment. During the call my husband said that the agent told him the company doesnt refund the money by just telling them through phone. The agent told him to do a written cancellation within 3 days, and on Monday, August 12, 2013 we sent a certified letter with receipt to InterFACE to cancel. But this morning we found out that in spite of calling the banks last Sunday, August 11. 2013 and letting them know what happened InterFACE still managed take the money without doing any service to us.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I just want our refund back because they did nothing for us to take the money. This place is unprofessional; the people in it are con artists and big liars. This company is such a SCAM!

Business

Response:

This is in response to the complaint submitted by [redacted]

Mrs. [redacted] did attend a free evaluation meeting with one of our Development Directors on August 10, 2013 at our [redacted] location. During the meeting, Mrs. [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. Mrs. [redacted] and her husband decided to purchase a photo-shoot for their daughter at a rate of $1,225.

Mrs. [redacted] decided to cancel and sent a certified letter within the three day cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised within thirty days as stated in the Professional Services Agreement that Mrs. [redacted] signed. A refund check for the full amount has been expedited to be sent to Mrs. [redacted]. We apologize for any inconvenience this may have caused the [redacted] family.

Our Client Service Department is open seven days a week for our clients' convenience, and she can speak with us about any further concerns at any point that she wishes. We are available to answer any further questions that she may have regarding InterFACE or the services we provide. We urge her to reach out to us if she decides to reconsider her cancellation in the future.

Respectfully submitted,

Client Services

Consumer

Response:

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

According to Mr. [redacted] response "A refund check for the full amount has been expedited to be sent to Mrs[redacted]. We apologize for any inconvenience this may have caused the [redacted] family." This statement was a lie again, nobody has contacted us to settle this matter and when I called the Interface [redacted] which is their main office to follow-up the refund before I reply here I found out that there's no check coming according to the agent that I've talked that day. We're just so frustrated with this company with all the lies. We're not going to close this complaint until we get our refund.

Business

Response:

We are not sure what the [redacted] family is saying. They are stating that we did not send a refund check to them and that someone in our office told them there was no refund coming is completely false and without merit. On September 13, 2013 and email from one of our Client Service representatives was sent to the [redacted] family at [redacted] In fact the tracking number for a [redacted] delivery was included in the email. According to the [redacted], the letter with the refund check was delivered on September 16, 2013 at 2:00pm. To call us a scam is inappropriate. When we apologized for the refund being late, (2 days) and made sure that the refund was sent [redacted] There was no scam, and we sent the refund. Please see the email and Proof from the [redacted] below:

From: [redacted]

Date: Fri, Sep 13, 2013 at 12:17 PM

Subject: Confirmation of Refund Check

To: [redacted]

Dear Mr. and Mrs. [redacted]

Review: My husband and I were shopping at the Burlington Mall in Burlington Mass with our daughter when we were approached by employees of Interface.The phone calls started Sunday afternoon (June 23, 2013) around 4:00 p.m. on my cell phone. I explained to the gentlemen on the phone that we were no longer interested in pursuing a modeling career for our daughter with there company. He did not like my answer and called again immediately after I asked him to please stop calling me. When he called the second time I asked him again to please remove our phone number. The calls stopped until 9:20 p.m. Sunday June 23, 2013. This time it was a female that would not take NO for an answer. Again I asked to please stop calling we were not interested and hung up. She then immediately called back and would not take NO for an answer. The phone rang for a THIRD TIME it's now 9:22 p.m. My husband answered because he was woken up mind you he has to work nights my daughter has now been woken up and is EXTREMELY UPSET. There should be a law against companies being able to contact homes this late at night. I certainly hope that the Revdex.com takes this complaint into consideration so that another family like mine is not harassed by Interface. I feel that this company is a scam. I explained to both of the C.S. Reps that I read some reviews on the Revdex.com and they told be that they were not true. They just won't take NO for an answer.

Desired Settlement: DesiredSettlementID: No settlement requested - for

This company needs to be fined for harassing people.

Business

Response:

Business Response /* (1000, 5, 2013/06/29) */

This is in response to the complaint submitted by Mr. and Mrs. [redacted]

The [redacted] family filled out an application to be contacted by our company to discuss the possibility of them coming in for an evaluation meeting to see if their daughter would be interested in the entertainment industry. We attempted to contact them on Sunday to see if they wanted to set up an appointment. Through researching the call history, we found that one of the calls made to them was disconnected in the middle, so we called back to find out more information. Later on the same day, an InterFACE employee inadvertently redialed their number and found out once more that they were no longer interested. We apologize for the mistake; however, as soon as the error was recognized we immediately worked to rectify the situation and ceased to contact them.

Since Sunday, InterFACE has not had any contact with the [redacted] family and no longer intends to. They have been removed from our database and will not receive any calls from us further unless they proceed to fill out another application to be contacted. We urge the [redacted] family to contact our Client Services department at (XXX)-XXX-XXXX if she has any further questions or concerns.

Respectfully submitted,

Client Services

Review: On may 29,2013 I went to interface talent network in Gaithersburg Maryland to meet with directors. That same day I set up an appointment to have a photoshoot done which I paid $1775 for. The very next day May 30,2013 I called to cancel my photoshoot but instead the client services rep(Latia Haywood) had given me a cheaper photoshoot costing only $775 resulting in me being told I would receive a $1000 partial refund check. To verify that I had talked to the rep and to ensure that I would get my check she sent me an email stating that I changed my photoshoot package and that I should get the partial refund and the only thing I had to do was reply the words "I agree" in order to receive it so I did. It is now September 4,2013 and I have still yet to receive my check. I've been calling day after day to see when and why I hadn't received it but I kept getting every excuse under the sun of why it didn't come. But now when I call the phone doesn't ring so I don't get and answer. I was told that they had shut down at that location so now I'm wondering how I'm going to get my check. I lost $1000 to this business that I would like to receive back.Desired Settlement: I would like the company to be fair and stand by what they say and just pay me what is rightfully mine if not more for my troubles.

Review: I visited Interface in Framingham, Maon 8/25/after they had offered our son [redacted] an interview as a potential modelDuring the visit we were pressured into paying a deposit for a photoshoot "to get his face out there to potential advertisers"I had not had a chance to look into the companyWe made the deposit after reviewing the cancelation policy with the companyThey made us feel as if we needed to pay on the spot or lose out on the servicesI made a $deposit using my debit cardWe left and decided later that evening that this isn't something that we wanted to doI sent out a certified letter the next day via priority mail to be sure that they received it as soon as possibleIt is not 12/10/I have called Interface countless times about a refundThey would tell me another days, another daysThe last conversation I had with them they told me that they are having accounting problems and they don't know when I will get it back but eventually I willThis is NOT acceptableI did my part as to following their return policyNow they should do their part and send me a refund.Desired Settlement: I would like a refund check overnighted to me with trackingThis company should be investigated as they have a very poor business practice

Review: I Have not received refund from charges made on July 18, 2013. I cancelled within the time period requested. Called Interface and spoke with representative. She said from the data she has, the accounted dept generated a check for the refund, but it has been delayed in being sent (no reason given)I was told I can not contact accounting myself, and neither could she...she can only send an email requesting the refund again. I told her I wanted a call from them today and a check sent immediately, and that I was going to contact the Revdex.com about this matter. She said she could only include this information in her email to them. I asked why they can't just refund my Amex card, and she said they never refund back on a card, only by check. Basically very vague information given about when I can expect the refund, and said this happens with refunds.Desired Settlement: I would like my refund check sent to me immediately, as it is now 5 months later, and am still waiting.

Business

Response:

This is in response to the complaint submitted by Mrs. Ania [redacted]

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on July 18, 2013 at our South Norwalk location. During the meeting, Mrs. [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. Mrs. [redacted] decided to purchase a 4 outfit, 48 image photo-shoot for her daughter for a promotional rate of $925. The photo-shoot was scheduled to be completed October 18, 2013.

The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to Mrs. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family.

Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.

Respectfully submitted,

Client Services

Review: I was approached by this talent agency for my son on 2-17-14; after hearing what the had to offer I decided to sign a contract with this company, that would build my son's photography portfolio which cost $1225. The next day after thinking it over I changed my mind and reread the contract which stated I had 3 business days to change my mind. I contacted the company and told them I wanted a refund; I was told to sent a certified letter stating I wanted the refund and it had to be received the next day. After doing what I was advised to do, two days later I received a call from a [redacted] who kept trying to persuade me into changing my mind. Once he got the idea I simply wanted my money back, he told me that they would be sending me my check in 30 days (which wouldve been on 3-20). Almost 60 days later I have received no check and whenever I call to find out the status (everyday), I am hung up on, placed on an everlasting hold or lied to telling me it was sent and then recalled because they changed bank accounts.Desired Settlement: The full amount I am due $1225

Business

Response:

This is in response to the complaint submitted by Ms. [redacted].

Ms. [redacted] did attend a free evaluation meeting with one of our Development Directors on February 19, 2014 at our East Brunswick location. During the meeting, Ms. [redacted] was presented with the option to purchase a photo-shoot package for her son. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. Ms Ms. [redacted] decided to purchase a 4 outfit, 96 image photo-shoot for her son for $1,225. The photo-shoot was scheduled to be completed March 1, 2014.

Ms. [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#11952) for the full amount to be sent to Ms. [redacted]. We apologize for any inconvenience the delay may have caused her. Out of good faith we are trying to resolve any issues that were made aware to us after the merchant switch occurred with our accounting department.

Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry that Ms. [redacted] decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future.

Respectfully submitted,

Client Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I was at the Solomon POnd MAll with my daughter. The girl stopped us and we made appt. to go in and meet a lady all for free. We go in and talk with the lady, and she makes out to be so easy and I'd be turning down jobs there'd be so many. All I had to do was get her a professional book at a great deal threw them and I didn't have to worry id get my money back in no time. Then after the picks I was told I had to enroll in the membership for name to be on the list of clients for $600.00 after spending $1225.00 on pics. again I was insured that I would make my money back in no time. Plus had to sign up for a digital magazine for $9.95 a month, but I wouldn't be charged if I cancel. So I cancelled it the next day and was told I should receive no charges. well it was never cancelled plus I was getting charged another $9.95 a month also and every time I called to cancel I was put on hold for long times then disconnected over and over again. I have never heard from the agency for any job offers or interviews ever and havnt been able to get in ouch w anyone. I was at the mall and one of the girls approached me and I said you already scammed me thanks and she said that she has had a lot of people say tat to her. so I explained what was going on with my situation and she took my name and number down and apologized and said someone will be in touch with asap. I never heard from anyone.

Desired Settlement: DesiredSettlementID: Refund

I have gotten the charges back from my card but I gave them -$500.00 cash I would like that back also and also s they can not fight me for reversing charges on my card . I don't want to have to give them the money my bank refunded me

Business

Response:

Business Response /* (1000, 5, 2013/07/22) */

This is in response to the complaint submitted by Ms. [redacted]

Ms. [redacted] and her daughter were approached by one of our Talent Scouts to see if they were interested in the entertainment industry. After providing their contact information and expressing a desire to visit our offices, they attended a free evaluation meeting with one of our Development Directors on March 25, 2013 at our Framingham office. During the meeting Ms. [redacted] was presented with the option to purchase a photo-shoot package. The photo-shoot package includes the hiring of a professional photographer, make-up artist, hair stylist, and wardrobe specialist and studio time. Our stylists are world class creative professionals who are experienced in working with models and preparing them for photo-shoots. It is in our best interest to provide only the very best of service to our clients. The packages discussed are always optional. Ms. [redacted] decided to purchase a 4 outfit, 48 image photo-shoot for $1,225 to be completed on April 1, 2013. On the scheduled date, Ms. [redacted] and her daughter did attend and complete the photo-shoot.

InterFACE does not and cannot promise any level of success because we do not dictate which of our clients the industry professionals we have formed relationships with decide to represent or partner with. InterFACE feels that as long as the client has realistic goals and expectations, they can be successful through our marketing efforts. In fact, more than 80% of our clients receive at least one industry professional request, which is an extremely high success rate in such a competitive industry. At no point during Ms. [redacted]'s interactions with us was any guarantee made by any member of the InterFACE staff that they would be selected to be a model or spokesman for any company. We do not provide or promise jobs. We provide a service to our clients through which they will be visible to more than 200 industry professionals. Not only is this verbalized in the initial meeting, but is also outlined in the professional services agreement that Ms. [redacted] signed.

Following the photo-shoot, the [redacted] family attended a meeting with one of our Marketing Directors. The [redacted] family reviewed the photographs, signed the copyrights release, and decided to purchase a one year marketing package for a promotional price of $500. We immediately began working on preparing her daughter's photographs for promoting. This consists of sending out the photos to be edited and professionally airbrushed to touch up any flaws. We then proceed to print her composite cards and headshots. Also, we prepare her web page profile to be used to market her daughter in addition to sending out promotional packages to industry professionals and agencies.

InterFACE offers our Web Hosting services for free for thirty days as a courtesy to our clients. We do however require that they call to cancel the services before the initial thirty days is over in order to not be charged. The digital magazine that Ms. [redacted] is referring to is a separate service that InterFACE offers our clients the ability to sign up for, but has nothing to do with the Web Hosting services that InterFACE charged Ms. [redacted] for. After reviewing our call records, we have confirmed that Ms. [redacted] did not contact us regarding the Web Hosting services; however, in the spirit of good client relations, we have cancelled her services and refunded the charges that were made to her account.

We have no records of Ms. [redacted] contacting our Client Services department for any reason whatsoever. InterFACE provides our Client Services direct number to all of our clients so that if they do have any questions or concerns, we may be able to address them to the best of our ability. Since receiving Ms. [redacted]'s complaint, we have reached out to her in order to clarify any misconceptions that she may have of InterFACE or the services we offer and to assist her to the best of our ability. When one of our representatives identified themselves, the call was disconnected from the other line. We have left messages urging Ms. [redacted] to contact us so that we may resolve any and all issues that she has with us; however, that is extremely difficult to accomplish if the client refuses to speak with us directly.

Furthermore, Ms. [redacted]'s daughter's profile has only been active since April 28, 2013. We do not understand how Ms. [redacted] can make such accusations about our services if she signed up for a one year contract and is only two months into it. We provided this client the same marketing efforts that have led to success for many, many other clients in the time we have worked with her thus far. We understand it may be disappointing when certain levels of success are not achieved, or not achieved as expeditiously as she may have hoped; however, every service contracted was rendered and every promise made, fulfilled. Ms. [redacted] is strongly urged to contact our Client Services department, which is open seven days a week for our clients' convenience, so that we can discuss the matter further; however, since finances were expended on behalf of the [redacted] family for the photo-shoot and marketing services, no refund is due.

Respectfully submitted,

Client Services

Review: I started my horrible experience at 6 flags New England, my daughter was approached and told how beautiful she was and how I should get her into modeling. My daughter was so excited she has wanted to model for a few years now but I haven't had the time to get her into anything. Now I get a call in a few days and I'm asked to set an appointment to bring her in and meet with a model specialist. I bring my daughter in and have my mother accompany me because this was a big deal for my 8 year old daughter. In the meeting they tell her how beautiful she is and how she will definitely be contacted for a job in no time. Then the women pulls out the pricing for the photo shoot and I tell her I am a single mother and don't have much money... She shows me a picture of a not so attractive woman and says "if I can get her a job, I can defiantly get your beautiful daughter a job"!!! Now at this point she immediately asks what package I would like to choose, the price ranges went from around 1,500 for the top package and 900 for the lowest. I continue to tell the woman I am struggling with money but really want to get my daughter into modeling as soon as possible because she has been waiting for a while to get into it. At this point I'm crying because I don't want to let my daughter down and not be able to pay the cost for her. The women then tell me she has so much confidence in my daughter that she will pay 200 of the photo shoot price. I naively agree thinking my daughter is going to definitely going to be getting a call as soon as her pictures are finished and sign up for direct withdrawal from my checking account in several increments due to the fact I have little money. By now the cost is 600 dollars and we have an appointment for a photo shoot. We show up and my daughter is so excited thinking this is it I'm finally getting my chance. Also my daughter has actually been approached by a photographer who stated " your daughter is so beautiful I would love to photograph her free of charge" and the women proceed to have a photo shoot with my daughter in a local park which came out absolutely amazing and my daughter only had on light mascara and some lip gloss for the photos. We show up and there are other families there as well to get photo shoots along with a supposed wardrobe consultant, hair and makeup artists and a professional photographer. The wardrobe consultant did not pick her best outfits for her but I went with it thinking they know more than me about this. Next they do her hair and makeup which came out horrible I thought, they over loaded her face with make up so much that you couldn't see her eyebrows or her lips. Again I think they know more than me so I go along with it. Now they bring us outside to the parking lot and I'm thinking really? All this and she's being photographed in a parking lot, they actually had her stand next to a metal poll that was sticking out of the ground and again in thinking these people know what they are doing. During our photo session the photographer says "where do you live?" I tell her our location and she states” you should really get her into something she's awesome at this and someone would love to work with her" now I say” well isn't that what I'm doing right now?" She had no comment. I had to leave to go to work so my mother stayed and finished the photo shoot with my daughter. Now they tell me I can view the pictures as early as Monday and we went in on a Saturday morning, I'm shocked and they say “you’ve paid good money you should get your picture right away". I show up on Monday to view the pictures with my mother, now the women tells me I have to pay a 40 dollar copyright fee for her pictures I pay it because I have already invested 600 dollars, she shows me the pictures of my daughter which were horrendous!!! Her face was so covered with makeup you couldn't even tell it was her! I tell the women "these pictures are horrible and I'm not satisfied or impressed with their work!!" I want my money back!! Now they pass me off to a "marketing consultant" who insures me that I am not used to seeing my daughter in this way and that this is what agencies looked for. I explain about the makeup and she ensures me that this is normal and her pictures are beautiful... Now comes the cost of the composite card that you must have so they can send them out to agencies and get her face out into the industry and get noticed. Now I'm thinking I didn't do all this for nothing and I don't want to let my daughter down and not follow threw so again I agree to pay 125 dollars for the online website where you can down load your composite cards and where agency's can see her pictures. But now they say her photos have to be sent out for touch ups... I'm thinking they must know what they are doing but I want to get my daughter out to the agencies as soon as possible. They say it will take a few weeks to get the photos back and I agree to go through with yet another payment!!! I wait and nothing, I call to check on her photos they assure me that they will be in soon. I wait and it takes a little over a month for them to come back from "touch ups"... I now try to log onto the website several times and needless to say I had many issues with the website, logging on, using a certain browser to open the pictures, changing my password, downloading her pictures!!! So mind you this is the way she will be noticed is on this website and the "marketing department" is sending her pictures out to modeling agency and television company's and so on. Now I get an email form interface stating my daughter has been selected to go in for an audition ant [redacted], Rhode Island modeling agency. I'm so excited and I tell my daughter and she is wicked excited!!! I need up having to reschedule because of my job. Which the interface had told me was looked down upon. They tell us a new day and time to come in and I get her all ready hair, dress, a little mascara and lip gloss and head out to Rhode Island thinking she's being requested or considered for something. On my way I look up [redacted] to get to address because I had erased the email and what pops up but... MODELING SCAMS!!! I'm like you got to be kidding me!! We get there and it's this little dingy building with no cars in the parking lot and when we got inside its empty besides an older woman who states she is there for open call. So they woman comes out and tells us they will be doing a runway walk and some questions and answers, we go into this tiny room with a mini runway and the older woman does her walk then my daughter goes next, again she is told how beautiful she is and what beautiful eyes she has!! So the woman then proceeds to tell us “thank god you came today instead of the initial appointment because we had over 90 people here, we call it interface Saturday" so I'm thinking are you serious?!?!? They must refer everyone here!! I had thought it was just my daughter who was requested. So I wait for a call back. We get the call back stating my daughter has been chosen and they would like us to come in and discuss options. Once again I dress my daughter up and she's all excited and we get there and I'm thinking if they ask for money I'm out of here!! We get there and go into our appointment in again an empty office... The woman says how beautiful my daughter is once again. Now comes her spiel... How we need to pay for composite cards and modeling classes!!! I've had it by this point!!! And tell her if you’re asking for more money from me I'm all set!! I have already paid interface over 700 dollars for composition cards and everything and how ridiculous this situation is!!!! I then walk out at this point with my mother and my yet again disappointed daughter!!!! So it's one scam referring you to another scam I couldn't believe it!!!! I still wanted my daughter to get recognized but I figure I will try and do it on my own... I want my money back for all this ridiculousness and waste of time!!! Not to mention my poor daughter has been disappointed many times by both these companies!!! I have called interface several times and when I call and ask to speak to someone about my situation I get transferred and hung up on, I've tried to log on to the website I paid 125 dollars for and I'm unable to do that as well. Oh yes and I forgot to mention when I called to tell interface how horrible my daughters pictures came out and that I was going to report them they said they would look into it and check her pictures out this was told to me by Jackie the supposed supervisor!! After many phone calls back I finally talk to her and she says “I spoke to my manager and he agrees that she had too much make up on and would like to offer a retake photo shoot... Are you kidding me?!?!?! I wouldn't put my daughter through that again and waist more time and money driving all over the place for nothing!! Please help, thank you.Desired Settlement: I would like my money back

Business

Response:

This

is in response to the complaint submitted by [redacted]

Ms.

[redacted] did attend a free evaluation meeting with one of our Development

Directors on July 22, 2013 at our Framingham location. During the meeting, Ms. [redacted] was

presented with the option to purchase a photo-shoot package. The packages discussed with clients contain

the use of a professional photographer, make-up artist, hair stylist, wardrobe

specialist and studio time. The packages

discussed are always optional. As a

courtesy to Ms. [redacted], and in the hopes of establishing a long lasting,

mutually beneficial relationship with her, InterFACE decided to offer them a 2

outfit, 48 image photo-shoot at a promotional rate of $595 which she decided to

purchase. The photo-shoot was scheduled

to be completed July 28, 2013.

InterFACE

does not and cannot promise any level of success in this industry. We provide a service to our clients through

which they will be visible to more than 200 industry professionals. We do not provide or promise jobs. This is because we do not dictate which of

our clients the industry professionals we are promoting them to decide to

represent or partner with. InterFACE

does feel however, that as long as the client has realistic goals and

expectations, they can be successful through our marketing efforts. It is in fact true that more than 80% of our

clients receive at least one industry professional request, which is an

extremely high success rate in such a competitive industry. However, no guarantee was made by any member

of the InterFACE staff that she would be selected to be a model or spokesman

for any company. It is further ensured

that each and every client understand this since it is reiterated verbally in

the evaluation meeting and also outlined in the Professional Services Agreement

that Ms. [redacted] signed.

InterFACE

stands by the quality of the services provided in the original

photo-shoot. InterFACE employs only

industry professional photographers, hair stylists and makeup artists. Our stylists are world class creative

professionals who are experienced in working with models and preparing them for

photo-shoots. It is in ours as well as

our clients' best interest to provide only the very best of service. We would not send marketing materials to the

industry professionals with whom we have established relationships with if we

believed them to be anything less than exceptional.

Following

the photo-shoot, the [redacted] family then proceeded to meet with a Marketing

Director on July 29, 2013 and decided to purchase a three month marketing term

at a promotional rate of $100. This

agreement was made in order to accommodate Ms. [redacted]’s needs to the best of

our ability. As soon as Ms. [redacted]

decided on moving forward with the marketing, InterFACE immediately began

working on preparing her daughter’s photographs. This consists of sending out the photographs

to be edited and professionally airbrushed to touch up any flaws. We then proceed to print the composite cards

and headshots to be sent to industry professionals. When we use the term "industry

professionals," we are referring to the talent management companies,

casting directors and booking agents with whom we have built relationships

with. Also, we prepare an online profile

to be used to market her daughter, in addition to sending out promotional

packages.

We

provided this client with the same photo-shoot and marketing efforts that have

led to success for many, many other clients.

We understand it may be disappointing when certain levels of success are

not achieved, or not achieved as expeditiously as he/she may have hoped;

however, every service contracted was rendered.

Since receiving the complaint, we have reached out to Ms. [redacted] in

order to clarify any misconceptions that she had of InterFACE or the services

we offer. In the spirit of good client

relations we have come to an agreement with her and are looking forward to a

longstanding, mutually beneficial relationship with her and her daughter. We have provided them with our full contact

information so that they may be able to reach us with any questions or concerns

that they may have in the future.

Respectfully

submitted,

Client

Services

Review: I complied with the requirements of refund and cancelled my contract via certified letter within three days. Received check about a month later. When to bank check was drawn from ([redacted]) days after receiving check and was horrified when the bank teller told me I could not cash it that it was no good. I feel I did my part 100% and am not getting the same in return.

Desired Settlement: DesiredSettlementID: Refund

What was owed to me!

Business

Response:

Business Response /* (1000, 5, 2013/03/29) */

This is in response to the complaint submitted by Ms. [redacted].

Ms. [redacted] did attend a free evaluation meeting with one of our Development Directors on February 12, 2013 at our Framingham location. Ms. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot for a promotional price of $775 and left a $100 deposit towards the shoot. Ms. [redacted] took the agreement home and decided to reconsider her purchase and proceeded to follow our cancellation policy. As with 100% of our clients who follow the cancellation policy correctly, InterFACE provided her with a full refund in the form of a company check.

The reason the check could not be cashed was simply because the bank made a mistake when attempting to do so. Since receiving the complaint, we immediately reached out to Ms. [redacted] to explain the situation and how best to rectify the situation with her bank. There should not be any issue with Ms. [redacted] cashing the check and she was satisfied with our efforts to assist her. We strongly urge Ms. [redacted] to contact us if she decides to reconsider in the future.

Respectfully submitted,

Client Services

Review: I recently visited the office in New Jersey and put down a deposit for a photo shoot for my daughter. After my boyfriend and I left we started discussing the money we put down and weren't comfortable with it so we requested a refund within the 3 day period the company claims they give. I had the letter postmarked as they requested and still I have yet to receive my refund. I requested the refund October 24, 2013 and was told it takes a month. It is now January 15, 2014 and I have yet to receive my money. I called the company several times to try to resolve the issue and I am given so many excuses such as we just updated our system and things are behind but you will receive it, or no supervisor is available but will call you back, and my favorite all agents are busy in that area and you will get a call back. All of those things have been lies. I want my $500 back. I am sick of excuses.Desired Settlement: I want my $500 deposit back from this agency as I called and requested several times.

Business

Response:

Attached is the response to complaint submitted by Mrs. [redacted].

The

[redacted] family did attend a free evaluation meeting with one of our

Development Directors on October 21, 2013 at our [redacted]

location. During the meeting, Mrs. [redacted] was presented with the option to

purchase a photo-shoot package for her daughter. The packages

discussed with clients contain the use of a professional photographer,

make-up artist, hair stylist, wardrobe specialist and studio time. The

packages discussed are always optional. Mrs. [redacted] decided to purchase a 4

outfit, 48 image photo-shoot for her daughter at a promotional rate of

$925. The photo-shoot was scheduled to be completed October 27, 2013.

Mrs. [redacted] decided

to cancel and sent in a certified letter within the allotted

cancellation period. 100% of our clients who do correctly follow the

refund policy will receive a full refund as promised. We have expedited

a refund check (#11076) for the full amount of $500 to be sent to Mrs.

[redacted]. We apologize for any inconvenience the delay may have caused the

[redacted] family.

Our Client

Services Department is open seven days a week for our clients’

convenience, and they can speak with us about any further concerns at

any point that they wish. We are available to answer any questions that

they may have regarding InterFACE or the services we provide. We are

sorry the [redacted] family decided not to move forward with our services at

this time, but strongly urge them to reach out to us if they decide to

reconsider their cancellation in the future.

Respectfully submitted,

Client Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But in the near future I would not ever do business with this agency again as suggested because things were not conducted correctly. Thanks for all your help and I hope I can receive my refund check very soon to resolve this matter!

Sincerely,

Review: On March 27, 2014 I had taken my daughter to InterFACE Talent Company in [redacted]. We had a interview we signed a contract for my daughter to be apart of their modeling team. I set up the a date for her photo shoot which was suppose to be in May 2014. I made a deposit of $150 and made payment arrangements for the rest. After leaving the office and getting home a really looking over the contract I decided that I didn't want to do it anymore. So I did what it said on the contract to send a certified letter within three days saying I wanted to cancel the contract and I wanted a refund. Within a couple weeks a women called and left me a message saying she wanted to verify my address to send the refund check me. I called back to verify all the information this was April 21 already almost a month after I cancelled that contract. So I called to see where my check was, the lady on the phone tells me they only send out refund checks every 30 days so give it a couple weeks. So I said that's fine. After a couple weeks with no checks in the mail I call back this was May 9 the gentleman tells me the check was lost in the mail and he was sending my information to there accounting department and give it a week. I waited another couple weeks called back and the lady on the phone tells me that she had talked to the accounting department and they had sent my check that morning and I should have it couple days. So I waited another week called back the lady on the phone tells me they are in the process of changing accounting departments and she doesn't know when I will receive a check that was June 24. As of today July 29 I have not received a refund. I have tried everything.Desired Settlement: I would just like to get my $150 refunded to me.

Business

Response:

This is in response to the complaint submitted by [redacted].

[redacted] did attend a free evaluation meeting with one of our Development Directors on March 27, 2014 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 1 outfit, 48 image photo-shoot for her daughter at a value of $775. The photo-shoot was scheduled to be completed May 10, 2014

[redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We apologize for any inconvenience the delay may have caused her and we are working diligently to rectify the situation.

Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point

that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry [redacted] decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future.

Respectfully submitted,

Client Services

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

Review: Someone provided Interface Modeling with my daughter's cell phone #. She continues to get calls from them. She told [redacted], a representative of the company, that she was not interested and to stop calling her. She received 2 additional calls within the hour following that conversation from the same phone #.I called the company and stated that I did not want additional calls made to my minor child and to remove her # from the call list. Further, I told [redacted] that I consider it to be harrassment and that I would be contacting an attorney or the police if they contine to call her. She stated, "We did not pull her phone # out of the phone book. You will be wasting your time."

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my daughter's name and # removed from the call list.

Business

Response:

Business Response /* (1000, 5, 2013/06/19) */

This is in reference to the complaint field by [redacted]. As Ms. [redacted] stated, InterFACE never cold calls perspective clients. All calls are generated from requests by potential clients.

Our records do indicate that we have an application filled out by someone requesting to be called about setting up a free evaluation at our office. At that time, this person provided us a phone number to reach them.

After calling the number provided we did reach someone that said they are not interested and asked to have us remove the number. Since they asked to have their numbers removed, we have followed through with their request and have removed the number they provided us from the system so they should not be receiving any additional calls.

I spoke to Ms. [redacted] about the issue and she stated that neither she nor her daughter provided us her daughter's cell phone to call. I explained that we do not cold call anyone and we must have had a request to make the call. Ms. [redacted] believes that someone else must have provided her daughter's information to us. When we reviewed the information sheet, a different name appears on the list but it clearly lists her daughter's cell phone number.

We do apologize for the numerous calls but as stated, we only called the number provided to us because we were requested to do so even if it was an incorrect number given to us. Once informed about the mistake we remove the number from our system.

The [redacted] family should not be receiving any additional calls

Respectfully Submitted,

Client Services