Area manager had spoken to the customer regarding the damage to the windshield. We informed her that the Damage Recovery Unit will be in contact with the customer regarding the claim. They will look into any pre-existing damages as well
Complaint: ***
I am rejecting this response because: I have not received ANY notifications from the companyI did receive my refund, but the company has not called nor emailed me
Regards,
*** ***
The contract was clearly marked No Damage and No Hail Damage on the contract** *** also did not address any concerns or the reported Hail damage to the renting employeeThe previous contracts are also clearly marked No Damage and No Hail DamageIn terms of GPS tracking, we do not carry those on our vehiclesThe customer is responsible for any Damage during the duration of the rental, including Hail
I have spoken with this customer. There was a mix up on the complaint ID on my last response. I was responding to the wrong complaint. I apologized for the poor experience. The customer has my contact information and will reach out to me the next time she needs a vehicle so I can help her out. She appreciated the phone call and resolution
Complaint: ***
I am rejecting this response because: Please provide pictures with time stamps on them to prove your claimAlso provide documentation from repair shop regarding the types of repairs were done
Regards,
*** ***
The Area Manager corresponded by email with the customer and apologized for the situation. We refunded the entire rental of $instead of the requested $
Complaint: ***
I am rejecting this response because:The company failed to inform me of any final bill after days of last contactI have the right to see the bill before it is removed from my accountThey did not inform me that they where charging my account $before doing so, so there for they did not have permission to withtfrom my account.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Management contacted Mr*** on Sat 6/and made him aware that we have refunded
the his credit card on file for $On Monday 6/20, we emailed him a copy of the receipt
showing the refund
Mr*** was pleased
with the quick response on Saturday
I have contacted *** *** and he has provided the information regarding the claim that he was involved with as it relates to a rental car needI have contacted the adjuster and I am waiting on a response from the insurance company. Once I can get an update, I will work with *** ***
regarding his bill to have the matter resolved
***- Please consider this matter closedI have spoken with Ms*** regarding her rental experience and apologized for the inconvenience this may have causedMs*** was unaware of the charges on her credit card and did not believe the explanation she was given about these charges were
justifiedMs*** did mention that she received the refund she was requesting on 5/12/and appreciated itShe stated that the complaint to the Revdex.com had already been initiated but did agree that the complaint had been handledMs*** thanked me for my time and stated that I was pleasant and understanding
We called the customer and left a message apologizing for their experience. We have refunded the customer for
the difference. Customer had mentioned that insurance would cover upgrade and they never
did. Thank you
I have contacted *** *** and he has provided the information regarding the claim that he was involved with as it relates to a rental car needI have contacted the adjuster and I am waiting on a response from the insurance company. Once I can get an update, I will work with *** ***
regarding his bill to have the matter resolved
Refunds have been processed for *** *** ***. One refund processed on 1/5/in the amount of $and the other processed on 2/5/in the amount of $27.08. The Branch Manager for the location mentioned in the original complaint has reached out to *** *** to relay
this to her as wellIf you require further information, please do let me know. ***
Complaint: ***
I am rejecting this response because: Oil damage to brand new concrete is very serious. As a vehicle, Enterprise should be fully responsible for any damages the vehicle makes against an individuals property. The Branch Manager even stated that the work was done previously by a mechanic and that it was negligent from the mechanic company, however, being that it is a vehicle registered to Enterprise, the company takes fully responsibility. In any event, this may happen again to other customers and Enterprise will not own up to the responsibility leaving the consumer to be at a major loss being responsible for damages that was not consumers fault
Regards,
*** ***
Complaint: ***
I am rejecting this response because: the hail damage was not clearly marked on the form and it wasn't marked at all when I initialed itThe sales rep filled out the form himself and he did not instruct me to record the very noticeable hail damageMultiple witnesses can attest the damage was preexisting and the weather reports do not show wide spread hail damage in the area the car was used inGPS information has been requested but no one from Enterprise has provided it.
Regards,
*** ***
Area manager had spoken to the customer regarding the damage to the windshield. We informed her that the Damage Recovery Unit will be in contact with the customer regarding the claim. They will look into any pre-existing damages as well
Complaint: ***
I am rejecting this response because: I have not received ANY notifications from the companyI did receive my refund, but the company has not called nor emailed me
Regards,
*** ***
The contract was clearly marked No Damage and No Hail Damage on the contract** *** also did not address any concerns or the reported Hail damage to the renting employeeThe previous contracts are also clearly marked No Damage and No Hail DamageIn terms of GPS tracking, we do not carry those on our vehiclesThe customer is responsible for any Damage during the duration of the rental, including Hail
I have spoken with this customer. There was a mix up on the complaint ID on my last response. I was responding to the wrong complaint. I apologized for the poor experience. The customer has my contact information and will reach out to me the next time she needs a vehicle so I can help her out. She appreciated the phone call and resolution
Enterprise will be refunding the
customer $*** *** will pay for the first day and
taxesCustomer agreed to resolution. Thank you
Complaint: ***
I am rejecting this response because: Please provide pictures with time stamps on them to prove your claimAlso provide documentation from repair shop regarding the types of repairs were done
Regards,
*** ***
The Area Manager corresponded by email with the customer and apologized for the situation. We refunded the entire rental of $instead of the requested $
Complaint: ***
I am rejecting this response because:The company failed to inform me of any final bill after days of last contactI have the right to see the bill before it is removed from my accountThey did not inform me that they where charging my account $before doing so, so there for they did not have permission to withtfrom my account.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Customer was given a refund for the amount of the rental on 9/15/2016.
Management contacted Mr*** on Sat 6/and made him aware that we have refunded
the his credit card on file for $On Monday 6/20, we emailed him a copy of the receipt
showing the refund
Mr*** was pleased
with the quick response on Saturday
I have contacted *** *** and he has provided the information regarding the claim that he was involved with as it relates to a rental car needI have contacted the adjuster and I am waiting on a response from the insurance company. Once I can get an update, I will work with *** ***
regarding his bill to have the matter resolved
Complaint: ***
I am rejecting this response because: I was told we would hear from *** Monday As of Tuesday we have not heard back.
Regards,
** ***
***- Please consider this matter closedI have spoken with Ms*** regarding her rental experience and apologized for the inconvenience this may have causedMs*** was unaware of the charges on her credit card and did not believe the explanation she was given about these charges were
justifiedMs*** did mention that she received the refund she was requesting on 5/12/and appreciated itShe stated that the complaint to the Revdex.com had already been initiated but did agree that the complaint had been handledMs*** thanked me for my time and stated that I was pleasant and understanding
We called the customer and left a message apologizing for their experience. We have refunded the customer for
the difference. Customer had mentioned that insurance would cover upgrade and they never
did. Thank you
I have contacted *** *** and he has provided the information regarding the claim that he was involved with as it relates to a rental car needI have contacted the adjuster and I am waiting on a response from the insurance company. Once I can get an update, I will work with *** ***
regarding his bill to have the matter resolved
The *** office rented from was: *** Rent A Car*** *** *** ***
*** * *** *** **
*** ** ***Thank you very much for your help in this matter!*** ***
Refunds have been processed for *** *** ***. One refund processed on 1/5/in the amount of $and the other processed on 2/5/in the amount of $27.08. The Branch Manager for the location mentioned in the original complaint has reached out to *** *** to relay
this to her as wellIf you require further information, please do let me know. ***
Complaint: ***
I am rejecting this response because: Oil damage to brand new concrete is very serious. As a vehicle, Enterprise should be fully responsible for any damages the vehicle makes against an individuals property. The Branch Manager even stated that the work was done previously by a mechanic and that it was negligent from the mechanic company, however, being that it is a vehicle registered to Enterprise, the company takes fully responsibility. In any event, this may happen again to other customers and Enterprise will not own up to the responsibility leaving the consumer to be at a major loss being responsible for damages that was not consumers fault
Regards,
*** ***
Complaint: ***
I am rejecting this response because: the hail damage was not clearly marked on the form and it wasn't marked at all when I initialed itThe sales rep filled out the form himself and he did not instruct me to record the very noticeable hail damageMultiple witnesses can attest the damage was preexisting and the weather reports do not show wide spread hail damage in the area the car was used inGPS information has been requested but no one from Enterprise has provided it.
Regards,
*** ***