Our [redacted] did reach out to customer and discussed the damages of the vehicle that were a result of [redacted]'s rental. Our [redacted] was going to be sending [redacted] some pictures as well. The [redacted] over this rental branch reached out to customer as...
well, as [redacted] was also requesting a refund on a discounted rate he believes he should have received. The [redacted] will be working with customer regarding the discounted rate refund.
Airport Area Manager spoke to the customer to apologize for his experience and ensure that we would address his concerns for the service he received. Customer will let us know if he needs further assistance.
Our [redacted] did reach out to customer and discussed the damages of the vehicle that were a result of [redacted]'s rental. Our [redacted] was going to be sending [redacted] some pictures as well. The [redacted] over this rental branch reached out to customer as...
well, as [redacted] was also requesting a refund on a discounted rate he believes he should have received. The [redacted] will be working with customer regarding the discounted rate refund.
Area manager left a voicemail on 5/22/17. We will follow up with the customer and provide an update.
Airport Area Manager spoke to the customer to apologize for his experience and ensure that we would address his concerns for the service he received. Customer will let us know if he needs further assistance.