RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever as a result of this experience, I will no longer use or recommend Enterprise rent a car to any friends or family.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
It hasThank you for your follow up*** refunded the differenceMuch appreciated. Regards,
** ***
Please see the attached contract, page with the highlighted section explaining the terms and conditions to charge credit cards on file including when third parties decline payment. In addition, the branch did reach out to the customer times to inform her and she did not call us back
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Dear Sir,Please refer to my Revdex.com Online Consumer Complaint of January 2016.I have received a letter from Enterprise Holdings,
Inc dated January where they are dropping their claim against mePlease adjust your file records to reflect a closed case.Thank you for your assistance
Regards,
*** ***
Area manager contacted the customer to make him aware of this issue and our accounting office would get this resolved. He thanked us for providing an update. We also covered days of the rental for the inconvenience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Please see the attached contract, page with the highlighted section explaining the terms and conditions to charge credit cards on file including when third parties decline payment. In addition, the branch did reach out to the customer times to inform her and she did not call us back.
Management contacted Mr*** on Sat 6/and made him aware that we have refunded
the his credit card on file for $On Monday 6/20, we emailed him a copy of the receipt
showing the refund
Mr*** was pleased
with the quick response on Saturday
We
have communicated with the customer, Mr***, that he is responsible for the
rental chargesIf an insurance company refuses to pay for a rental, that is
between the customer and insurance company.
Enterprise has reached out to the
insurance company and dealership to help Mr
*** to no avail. Mr***
still owes Enterprise for the rental bill
Good afternoon,I sincerely apologize for the situation that occurred at the branch. On that Friday the credit card that was provided, declinedOn Saturday when you came into the branch, he again tried to run the card, and it again declinedAt that point, we could not allow you to keep
the rental because there was a balance owedAs of now to clear your balance the total is $Once that balance is paid, you will be eligible to rent another car.Thank you,*** ***
*** ***
*** ***
*** *** ***
***
*** rented the vehicle on 4/10/at 9:11am at which time the vehicle was
inspected. *** *** declined our optional damage waiver and initialed the
vehicle inspection which clearly has “No Damage” and Hail Damage “No”
marked
***
*** returned the vehicle on 4/25/
at 4:11pm, at which time hail damage was
identified As shown on numerous weather websites and hail maps, there was
widespread hail in the DFW area during the time of *** ***’s rental. A
review of prior rental agreements was completed and there is no indication of
damage prior to *** ***’s rental
Per
the terms and conditions of our rental agreement with *** ***, he is
responsible for the cost of repairs to the vehicle, totaling $1740.00.
Enterprise is willing to waive administrative and diminished value costs
totaling $324.00, which he declined and said his lawyer would be calling
me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
My complaint has been resolved to my satisfaction with enterprise rental carThank for your assistance. Thank
You
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I realize what the contract says, we've already discussed thatI'm not confused as to how much and what dates I was charged forThe one who was confused was the woman who I spoke to multiple times and made my rental agreement withShe quoted me a wrong price for the dates of 4/-5/She quoted me $for those datesShe made the mistake, or she was misleadingEither way she messed it up, not me.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I was not properly informed of any outstanding balance by mail or email nor phoneThere for after a month of no notification I assumed they balance was paid if not I should have been notified.
Regards,
*** ***
The phone number is unavailable to contact customer backThe
customer’s insurance company declined the direct bill because customer didn't
have rental coverage. We called the customer on 3/24, 4/19, 4/(customer
stated she would be by on 4/to make payment and never did), 4/25,
4/
Eventually the customer dropped off the rental at a body shop and never
informed usWe charged the customer the remaining balance that was owed
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever as a result of this experience, I will no longer use or recommend Enterprise rent a car to any friends or family.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
It hasThank you for your follow up*** refunded the differenceMuch appreciated. Regards,
** ***
We have resolved this concern with the customer by waiving the damage fees
Please see the attached contract, page with the highlighted section explaining the terms and conditions to charge credit cards on file including when third parties decline payment. In addition, the branch did reach out to the customer times to inform her and she did not call us back
contacted the customer and Apologized about the miscommunication and agreed to refund the rate difference and for the converge
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Dear Sir,Please refer to my Revdex.com Online Consumer Complaint of January 2016.I have received a letter from Enterprise Holdings,
Inc dated January where they are dropping their claim against mePlease adjust your file records to reflect a closed case.Thank you for your assistance
Regards,
*** ***
Area manager contacted the customer to make him aware of this issue and our accounting office would get this resolved. He thanked us for providing an update. We also covered days of the rental for the inconvenience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Please see the attached contract, page with the highlighted section explaining the terms and conditions to charge credit cards on file including when third parties decline payment. In addition, the branch did reach out to the customer times to inform her and she did not call us back.
Management contacted Mr*** on Sat 6/and made him aware that we have refunded
the his credit card on file for $On Monday 6/20, we emailed him a copy of the receipt
showing the refund
Mr*** was pleased
with the quick response on Saturday
I have left two voicemails and sent an email to the customer with no response. I will update the claim once I hear back from the customer. Thank you,
We
have communicated with the customer, Mr***, that he is responsible for the
rental chargesIf an insurance company refuses to pay for a rental, that is
between the customer and insurance company.
Enterprise has reached out to the
insurance company and dealership to help Mr
*** to no avail. Mr***
still owes Enterprise for the rental bill
Good afternoon,I sincerely apologize for the situation that occurred at the branch. On that Friday the credit card that was provided, declinedOn Saturday when you came into the branch, he again tried to run the card, and it again declinedAt that point, we could not allow you to keep
the rental because there was a balance owedAs of now to clear your balance the total is $Once that balance is paid, you will be eligible to rent another car.Thank you,*** ***
*** ***
*** ***
*** *** ***
***
*** rented the vehicle on 4/10/at 9:11am at which time the vehicle was
inspected. *** *** declined our optional damage waiver and initialed the
vehicle inspection which clearly has “No Damage” and Hail Damage “No”
marked
***
*** returned the vehicle on 4/25/
at 4:11pm, at which time hail damage was
identified As shown on numerous weather websites and hail maps, there was
widespread hail in the DFW area during the time of *** ***’s rental. A
review of prior rental agreements was completed and there is no indication of
damage prior to *** ***’s rental
Per
the terms and conditions of our rental agreement with *** ***, he is
responsible for the cost of repairs to the vehicle, totaling $1740.00.
Enterprise is willing to waive administrative and diminished value costs
totaling $324.00, which he declined and said his lawyer would be calling
me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
My complaint has been resolved to my satisfaction with enterprise rental carThank for your assistance. Thank
You
Regards,
*** ***
The *** office rented from was: *** Rent A Car*** *** *** ***
*** * *** *** **
*** ** ***Thank you very much for your help in this matter!*** ***
Complaint: ***
I am rejecting this response because:
I realize what the contract says, we've already discussed thatI'm not confused as to how much and what dates I was charged forThe one who was confused was the woman who I spoke to multiple times and made my rental agreement withShe quoted me a wrong price for the dates of 4/-5/She quoted me $for those datesShe made the mistake, or she was misleadingEither way she messed it up, not me.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I was not properly informed of any outstanding balance by mail or email nor phoneThere for after a month of no notification I assumed they balance was paid if not I should have been notified.
Regards,
*** ***
The phone number is unavailable to contact customer backThe
customer’s insurance company declined the direct bill because customer didn't
have rental coverage. We called the customer on 3/24, 4/19, 4/(customer
stated she would be by on 4/to make payment and never did), 4/25,
4/
Eventually the customer dropped off the rental at a body shop and never
informed usWe charged the customer the remaining balance that was owed