Interior Place

Dear [redacted] , We sent to you e-mail on July 24, 2015, the day manufacture notified us that your wallpaper is on the backorderAfter our today's conversation and my colleague's previous phone calls, please be sure that your order will be fulfilledI gave to you my direct phone extension, which you are welcome to useIn addition we will refund you money for shippingPlease accept it as token of our appreciation for your patienceThank you again, Interior Place

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Brian did in fact know that it was a custom order as I spoke to him over the phone before I ever sent it back to make sure you would accept itHe also had my order information so he could look up the details and see that it was a custom orderBRIAN is the one who filled out the return form! Last I spoke to your manager Helen, she told me that it was Brian's mistake and that he did not have the authority to have me return the orderSo maybe you should get your story straightBrian sent me the return instructions AFTER telling me that although it was a custom order, he would in fact return it for meHe told me that twiceIf your employee made the mistake, you should honor that and refund me the moneyThe worst part about this entire thing is you are now outright lying about calling me back regarding this complaintI have NEVER been called back by Interior PlaceI have had to hound them to get ANYBODY on the phoneLike I previously stated, the customer service agents that route the calls have even commented on how unacceptable it is that nobody ever calls me backThey have sent various emails to your main store (which handles these issues) about the endless calls that haven't been returnedNow your phones aren't even accepting incoming callsShadyAt the end of the day- as I stated before- The most I have been able to communicate with anybody is through the Revdex.com websiteIt would appear that this company cares more about how it looks in regards to its rating than actually being an upstanding businessI have requested to talk to the owner many times and still have not heard backTheir story keeps changing but the facts remain the same: I was told verbally and in writing that I would be refunded multiple times by multiple employees (Brian, Bonnie)Interior Place has not refunded my money as promised Interior Place refuses to answer messages or emails regarding the matter When I have gotten them on the phone, various employees (Helen, Bonnie) have stated this was Brian's mistake It was an employee error and I should be refunded for the order Regards, [redacted] ***

Hello [redacted] , We were ready to process your refund as soon as you requested and decided not to wait for items on backorderBut you file claim with [redacted] for refund as wellYou can't ask for same refund in two placesYour refund was issued through [redacted] Please check your [redacted] account for full refund issued and feel free to contact us with any questions you might have.Best regards, Interior Place

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Interior Place must provide proof of their claim that my package was shipped Thursday April 2nd through ***That is what I paid EXTRA for and that is NOT how it was shippedAccording to my records it was not only shipped days later than Thursday, It was not shipped through ***While I clearly understand that Interior Place does not ship on the weekend [redacted] clearly doesPlease provide this proof at your earliest convienence Regards, [redacted]

January 19, 2016Dear [redacted] ***,In regards to the above referenced complaint ID, we have spoken with the customer and informed her that she will be receiving a refund for her order as requested, Enclosed with this letter is an e-mail to the address on file, [redacted] @peoplepc.com, that check ***, in the amount of $was issued and nailedPlease contact us immediately if additional information is needed.Sincerely,Giovanna M.CPA Manager

Dear [redacted] , You ordered from us not regular border, but mural border, which can be printed only as a custom order by manufactureYou were notified that such custom order takes time to produce and you agreed to waitYou cancel your order when it was placed in production by manufacture and paid by our company already(as any custom order which requires prepayment on our behalf)We shipped your mural borders by [redacted] courier service Tracking number: [redacted] Order was delivered to you on December 15, at 8:A.MOur return policy for custom items is listed and available for your review on our websiteSincerely, Interior Place

Dear customer,You purchased from us window film for $ You didn't like it and decided to send backManufacture is charging us 30% restocking fees for any returned item (if it's not defective or damaged, which is not your case)We wish that manufacture policy will be more flexible, but in case of the return, this is what they charge usShipping charges can't be refundedYou can read it on our website return policy memorandumThis is common policy for shipping and handling charges in case of the return, supported by majority of the online retailersWe didn't make a penny on your order, but invested our own time for ordering and returning your itemYou changed your mindPlease think twice in the future before purchasing something, that you don't really needBest regards,Interior Place

This company requires a 30% restocking to a warehouse The item is being returned in its original packaging and has not been opened It need only to be put back on the shelf If you consider that the consumer pays $to have it shipped to and then the same to ship back, with the 30% fee, a $item will produce a return of $ As a new customer, I would not do business with this company again

Hello, Please find below the original text from return authorization you received (you agreed to this conditions prior to placing an order on our website): Items must be posted back within days of receiving them Only uncut, unopened products, in their original factory packaging, are returnable Buyers are responsible for all shipping costs and 30% manufacturer's restocking fee appliesFor prompt and proper credit, request the Return Authorization form and include it with the returnHowever, we cannot accept returns of certain items: Any item sent without Return Authorization formAny item that is returned more than days after receivingAny item that is not in its original re-sellable condition and packagingMurals and wallpaper panelsClearance itemsWallpaper samples Brian did send to you e-mail with return instructions, thinking that this is NOT a Custom made orderReturn request was placed by you AFTER wallpaper panels were produced by manufacture (waiting fulfillment is simply confirming that item is on the way to customer)We called you back numerous times and had discussion every single time you askedYou sent back open, custom made itemsPlease be responsible in the future every time you are ordering custom made products, because they are made a specially for you!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The company never contacted me between 3/and 3/ On 3/25, I was contacted by [redacted] at Customer Care, who apologized that no one informed me that the paper was on back order Below is the email: Hello [redacted] I apologize for the delay as we did not receive your emails pertaining to your order The mill has this wallpaper on backorder until March 26th and apologize that we have not been able to communicate this with you sooner We can have this wallpaper shipped at this time If it is OK we can still ship your order then or you can cancel Sincerely, [redacted] Check out our great selection of products at: Interior Place Call us: U.Sdirect: ###-###-#### 0r ###-###-#### U.Kcustomers: + [redacted] When asked if I would like to cancel my order, it was definitely a yes Had I know that the wallpaper was back-ordered, I would have waited However, once I was frustrated with the lack of response/communication, I was done with the company I researched a little more online and found that the company has terrible reviews for this exact issue I do not feel comfortable doing business with Interior Place, and I'm very unconvinced that even if I had requested that they ship the wallpaper to me, that I would ever receive it I don't feel that this company has ever tried to contact me (and I have proof of it) No emails have been sent, and I have no missed calls on my cell phone I have records of emails sent and calls made, though In the end, [redacted] has already processed my refund It has not shown up on my card, and I understand that takes time The moment my money is back in my account, I am 100% done with this matter and would love to never hear from Interior Place again I very much appreciate the Revdex.com mediating my complaint; I feel that they are the sole reason Interior Place has gotten in touch with me about my product Very shortly after filing my complaint with the Revdex.com, [redacted] emailed me, and the situation was resolved Interior Place clearly had no desire to take it upon themselves to answer my concernsI thank everyone for their time and attention on this matter Again, once my credit card shows the full refund, I will consider the matter closed Regards, [redacted] ***

Hello ***, You refund was processed on October 30, Please examine your credit card statements close to this calendar dateWe will double check on our end that full refund was issued and notify you by phone and e-mail with details of the transactionWe are apologies for your inconvenienceOur customer service is available 24/7Sincerely, Helen Interior Place

Dear [redacted] , We sent to you e-mail on July 24, 2015, the day manufacture notified us that your wallpaper is on the backorderAfter our today's conversation and my colleague's previous phone calls, please be sure that your order will be fulfilledI gave to you my direct phone extension, which you are welcome to useIn addition we will refund you money for shippingPlease accept it as token of our appreciation for your patienceThank you again,Interior Place

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Customers generally assume that when money is exchanged for a product that product is received I do not believe Interior Place is sincere in their apology nor do they take responsibility for their actions Their statement reinforces their deceptive business nature How would my daughter know that the wrong clock was delivered? Why would she not hang the gift from her father on the wall? The fact I will agree upon is human error could have been involved in the wrong clock being shipped originally however, moving forward from that timeline, Interior Place repeatly ignored the situation when it was brought to their attention I spoke directly with a representative of Interior Place on the “human error” and specifically specified I wanted the original clock shipped to my daughter That person lied when they sent an email response stating the clock was shipped and enclosed was a prepaid shipping label for the return of the wrong clock I acted immediately to the situation (weeks) when I realized the wrong clock was on my daughter’s wall Interior Place took months to take action Their statement alludes that I am at fault, attempting to put the blame on me The fact is Interior Place failed to act until pressure from outside sources forced them to react I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] < [redacted] @***.com>12:PM (hours ago)to me Thank you kindly for your response! I have rec`d an email from this owner advising she could not use credit card to refund and asked for mailing address, which I provided! Still have not rec'd refund! Please don't close this as it is not been resolved!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There was no live chat and 24/customer support when I placed my order , I emailed you one hour after placing the order requesting cancellation , it took you three days via email to confirm cancellation was' nt possible as the order had already been shipped I agree you did confirm a refund at a further cost to myself , and I posted it to the address I was given , I even supplied you with a copy of proof of postage at our local post office via email attachment ,but you would not accept it I have followed all your instructions and on the receipt it confirmed your address I have been on your web site since placing my order , and most people are very happy with the service you supply , until they want to return an order just to quote a few unhappy customers " months ago a customer cancelled an order due to a 6-8week wait , they never received a refund not trustworthy "Never responded to my enquiry to cancel my order , refund communication was great , they never received a refund , this online store is a fraud "This company is a fraud I never received product and they refused to issue a refund Do Not Purchase From This Company ""I returned wallpaper in October still not been refunded its been months this is a disgraceWe are owed $and nothing not even a text , and they refuse to answer my calls " So it seams to me I am not the only person out of pocket , and I don t think all these people would have returned their orders to a wrong addressThese are just a few reviews I noted on your site , how many other people have you ignored and owe money to ? It is unreasonable on your behalf to put the blame back onto the individual suggesting that they have incorrectly addressed or sent items to a different supplier Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Still have not received a refund as of 1/1/ The company is fraudulent There are other negative reviews of this company online, company/website should be shut down Regards, [redacted]

January 19, 2016Dear [redacted] ***,In regards to the above complaint ID, this issue has been resolvedWe have apologized to [redacted] regarding the confusion about her payment being processed and her order was then shipped shortly after resolution occurredOnce the order was received by [redacted] , she inquired about the amount of rolls she received as she ordered two but stated that only one was sentOn 1/6/a voicemail was left and an e-mail was sent explaining that wallpaper is priced as single rolls and packaged by the manufacturer and delivered as double rollsThis means that since her order was for two single rolls of wallpaper, what was actually delivered to her was one double roll of wallpaperThis is why our website requires orders to be placed in dominations of twoWe also sent the dimensions she should have in the roll which is also stated on our websiteOn 1/7/ [redacted] called to inform us that the packaging does not clearly have the dimensions listed, however we informed her that all manufactures of wallpaper only send double rolls, therefore her case is closed,Sincerely,Giovanna M.CPA Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The company asked us twice if we wanted to cancel this order and place an order for another item, since the original item was on back orderIt was also never explained to us that the order was comign from another compaNYtHE ORDER WAS PROMISED IN A MONTH AND NEVER DELIVEREDNow we have two bordersI would like to return one of them Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I had asked for a detail account for all deductions on the original purchase price ($21.36) and the refund of $7.69. I am aware that 30% less for a return however I would like a detailed account. This request was completed on May 21st and 22nd with no response.
Regards,
*** ***

Dear customer,
You purchased from us window film for $10.99 You didn't like it and decided to send backManufacture is charging us 30% restocking fees for any returned item (if it's not defective or damaged, which is not your case)We wish that manufacture policy will
be more flexible, but in case of the return, this is what they charge usShipping charges can't be refundedYou can read it on our website return policy memorandumThis is common policy for shipping and handling charges in case of the return, supported by majority of the online retailersWe didn't make a penny on your order, but invested our own time for ordering and returning your itemYou changed your mindPlease think twice in the future before purchasing something, that you don't really need.
Best regards,
Interior Place